Griff's Auto Service

Feb 06, 2025

Do no recommend they will steal from your vehicle and have horriable customer service

Jan 31, 2025

Thank you for your prompt service. Repairs were fully explained and we had our car back the very next day!!

Dec 07, 2024

Griff’s was super helpful when I had a flat tire. They were timely, helpful, friendly, and Spencer made sure we were all set. Thanks for the quick service!

Dec 07, 2024

Left scratch all on my vehicle when they towed it. And they bullied me cause I am a woman.

Nov 07, 2024

I'm a 77 yr lady that had to callAAA today Saturday 10/12 and the driver who came to my resue was Zach He was so very kind and stayed with me until my daughter came We were on 390 N for almost 20 minutes and even though I say that Zach could leave he stayed with me He was so extremely thoughtful sweet and worried about my safely He was amazing Please thank him for everything he did To me he is the best Thank you Zach

Nov 07, 2024

Such a shady business told my mom she need a new radiator fan when she had a coolant leak stole wheel lock piece take take lugnuts off and when I got in a car accident you guys went through my glove box and center console this is just bad business Edit: I never said anything for my because I get how it is your a business but blatantly trying to steal in front of me is crazy I grabbed everything out of my car before you towed it I remember specifically shutting center console so you didn’t steal anything came back because I forgot something and center console and glove box are now open only person to go into car is ur employee I have it on my dash cam to you guys are lucky I don’t press charges or try to sue you I could probably got a good shot at wining but that’s not worth it this happened a couple months ago but someone else had a similar experience

Oct 07, 2024

Excellent customer service and communication. We had to have Griffs tow a vehicle for us while while we were out of town. The communication and service was fantastic and the job was done promptly. Thank you so much to Chad and staff!!! Much appreciated!

Sep 07, 2024

You get what you pay for. They are pricey but they fix it right and back up their work. Quick too

Aug 07, 2024

Had vehicle towed. The driver was friendly, courteous and backed my vehicle up into the driveway

Aug 07, 2024

Just go to the dealership. Just go to the dealership. I paid $525 in labor on a pad and rotor swap and waited almost two weeks for work to be completed due to incorrect parts being ordered. At least the dealership will scam me faster. Update: The following week after the vehicle was returned, the rear left caliper began to leak brake fluid. I returned to the shop seeking assistance, I was denied any form of assurance that I would not be charged further despite the fact that the calipers were in working order upon delivery and not so after work was completed. After delivery directly to the dealership I was informed that all four of the rear pads were not in the correct places. This has caused damage to both rear calipers aside from the caliper being incorrectly re-installed after the pad and rotor change. The vehicle is now at the Mini dealer being repaired and the total after the damage is going to cost an additional $2,050 to get the vehicle in working order (includes both rear calipers and all rear brake pads). All information added is per mini technicians diagnosing the vehicle. Not all additional issues were included above, brake sensors were also damaged and will need to be replaced. To quote the mini technician "I don't know who did this but they butchered it". Bear in mind, mini was not informed of the situation prior other than letting them know the brakes were recently replaced and the rear left caliper was leaking. Will continue to not recommend this shop, neither will any of my coworkers who have previously used this shop and had minor issues intermittently but nothing this major like this situation. The dealership charges only $10 more per shop hour (Mini of Rochester) and offers courtesy vehicles to drivers while they are getting repairs done (when available).

Jul 07, 2024

Called through AAA. Good service.

Jun 07, 2024

My experience with Grff's has been amazing. I have taken my vehicle in for a few repairs in the past year and I have always felt comfortable.I don't get that feeling like I'm being taken for a ride for being a woman .The most important thing to me is the honesty, the quality of the work and the extra mile they go making sure my 12 year old car in good running & safe . Thank you

May 07, 2024

Great service and very helpful people.

Mar 07, 2024

Great service

Feb 07, 2024

Alex F. WAS MY OPERATOR WHO SERVICED THE TRIPLE A CALL.. He was fast and his communication was on point as well. Griffs Auto Service is fortunate to have such an amazing employer. Check them out for any future Auto Service needs.

Feb 07, 2024

Always great.

Feb 07, 2024

Brandon provided me with a new battery and was very knowledgeable and quick. He was funny and kept me informed of what he was doing. I absolutely recommend Griffs Auto Service for your auto needs!

Feb 07, 2024

Excellent work at a fair price.

Feb 07, 2024

Great people, great service

Feb 07, 2024

I had a nail in my tire and called to see when they could fit me in. They told me to drive up anytime that day. I immediately drove up and they were able to fit me in. I was there for a mere 25 minutes from beginning to end. They were friendly, had free WIFI (so i was able to work) and the price was fair! Great local business to support!

Feb 07, 2024

Joe Glazer was an outstanding mechanic with customer service always in mind managed to fulfill all of my needs with great service.

Feb 07, 2024

Kayla was amazing! My car was absolutely in the worst place to be towed out of and she worked it with quick resolution. She had an amazing personality and great customer service, making an already stressful situation a little lighter ☺️

Feb 07, 2024

Nice folks! Just had a timing chain done on our Acura. Done on time, and we just drove it to Pittsburgh. Smooth sailing. We've had A/C repairs done here, too. Thanks, Griffs!

Feb 07, 2024

Towed my van no issues

Feb 07, 2024

Did a great job on my car. The employees were very friendly.

Feb 07, 2024

Excellent service and reasonably priced. I repaired my side view mirror and they kept me up to date on everything

Feb 07, 2024

Honest, reasonably priced car repairs. Took 2017 Lincoln MKX in for electronic trunk latch issue draining battery. Problem diagnosed and fixed in under four hours. Very positive experience.

Feb 07, 2024

I had a faulty oil filter installed. They made it right. No charge.

Feb 07, 2024

I highly recommend Griff's Auto service they where able to squeeze me in and the did a wonderful job on my car , I had called other shops and was told it would be a week before they could get me in and I really need my car done asap , Thank you to all at Griff's Auto service you all rock, Thank you so

Feb 07, 2024

Mike the technician/mechanic was great. He did fast & efficient work on my car.

Feb 07, 2024

My first experience about 4 years ago was needing a tow, requested where to tow it, then lied to about why they brought it to Griff's. Most recently because my son's car broke down on the road impeding traffic Griff"s towed it. The tow price for the distance was almost double what I've paid other providers. After one day if you don't have it gone or them fixing, they start the storage fees.

Feb 07, 2024

Our van had engine failure tonight so I had to call AAA to get it towed. I was on the shoulder of the 390 expressway. It was dark so the conditions were not exactly safe. The good news is that Mason from Griff’s Auto Service showed up to give me a tow in less then 10 minutes. Mason was very efficient and professional. I highly recommend Griff’s if you need help.

Feb 07, 2024

Professional and quick service.