GTG Peterbilt - Wichita

Nov 07, 2024

Need to make sure time is correct because I drove and the place closed at 530pm not 9pm like hours say.

Aug 07, 2024

I called on Friday evening while passing through the area with DEF system issues on the countdown clock to a derate. They were willing and able to get my truck in the shop on Saturday morning. Diagnosed, repaired and back on the road in a couple hours. Top notch service department. Thank you!

Aug 07, 2024

The company I work for has had services from them recently. Very pleased with the services and the staff are courteous. Highly recommend.

Jun 07, 2024

Worst shop!!! Took our Pete there they had it for a month when we were told a week. Got it back and mechanic left a bunch of stuff on the motor loose charged 30000 in repairs and didn't fix anything.. I broke on the road due to their mechanic mess up which cost another 2100 in repairs. Was told to bring it back and they would make it right was told just a couple days. Took it back, they had it another 3 weeks and then told me they don't have time for it. They screwed us, charged alot of money for not fixing anything and the shop manager Danny doesn't stand behind his word.. will never take peterbilt any business again

Jan 07, 2024

They got my truck in the house and got the issues knocked out in a timely fashion

Dec 07, 2023

Excellent place to get service and mechanical work done

Dec 07, 2023

Hands down The Best mechanic shop I've check into in 5 years! From the service staff to the shop mechanics, the music playlist and the drivers' lounge/layover experience....Doonan's Peterbilt is A1Service with stellar mechanics.

Dec 07, 2023

Most expensive and slowest shop I've been to in 23 years of OTR. Boy do I regret coming here, they took me for a whole lot of money and my truck is still having the same issues. He said bring it back... yeah, and I'll just sit in a hotel for another 2 weeks, losing revenue while you guys find more parts to sell me at an inflated price. Not sure what to do, lawyers aren't cheap. These guys really wrecked me.

Dec 07, 2023

At GTG Peterbilt, Rick McGrew has proven himself an exceptional sales representative. I commend his dedication and commitment to providing excellent service throughout our purchase of the Peterbilt 536 soft-sided box truck. From the moment we placed our order, Rick ensured that we were well informed and kept up-to-date on the progress of our delivery. He took great pride in overseeing the order process, which became evident through his attention to detail and communication. Although there was a slight delay in the delivery, with the truck arriving one week later than initially anticipated, it is impressive because we placed our order six months ago. Rick's professionalism and continuous updates helped us navigate this minor setback, and his efforts did not go unnoticed. His ability to manage customer expectations while maintaining a high level of service has been instrumental in our positive buying experience. We appreciate Rick's commitment to providing exceptional customer service and his efforts to ensure our satisfaction throughout the process. We want to thank Rick McGrew and GTG Peterbilt for their outstanding service and superior product. It is evident that Rick's dedication and passion for his role have contributed to our overall positive experience.

Dec 07, 2023

Excellent customer service from parts department.

Dec 07, 2023

Top of the line mechanics with reasonable turnaround times.

Dec 07, 2022

Called them to get me in for a wheel seal and despite looking super busy they got me in and going on record time! Thanks Jeremy and the crew at Doonans!

Dec 07, 2022

Awesome place for repairs! Tensioner crapped out and threw my belt. Called Doonan! They sent Justin out and he had me up and running in no time. Fair price, as I was 80 miles out. Highly recommend for all repairs.

Dec 07, 2022

Deal with these guys on a normal basis. Everyone in parts is very helpful and willing to do anything they can to help customers!

Dec 07, 2022

Gary was super!

Dec 07, 2022

Great place

Dec 07, 2022

Home of the 800.00$ oil change!! Took my brand new Peterbilt in there for first oil change and had a list of things that were supposed to be done at the Great Bend location before truck left that didn’t get done and a sensor that needed replaced note truck had 4100 miles when light came on. My spare switches wired to the back of cab they had 4 days to complete the work and they didn’t know how to turn switches on NO TRAINING and they charged me 80$ to expedite the sensor without my approval the bill was over 880$ for oil change extra fuel filter and the part that they had overnighted. And in the time they had the truck all that got done was oil change and sensor replaced.

Dec 07, 2022

Mechanic was great and friendly, it took for hrs to be seen , not 2 like they claim

Dec 07, 2022

Nice, welcoming staff. I was greeted several times while I waited. Very welcoming environment, and the staff are very knowledgeable.

Dec 07, 2022

Very friendly place

Dec 07, 2021

FANTASTIC parts department always willing to help 24/7 with a good knowledge of what they have available!

Dec 07, 2021

Honest review about service and people who work here! I had a huge issue with my dpf filter it got completely damaged because it got hit to the ground and the tank split out, towed here after the incident, initially i had worried about how they gonna welcome me with the truck issue expecting worse customer and mechanic service cause most peterbilts are very rude and lazy. But thanks god this place ended up my number one peterbilt shop ( they did a lot of favors to me and to my company which you don't find at any other peterbilt dealership!!!!) because mechanics are pro,they know what they are doing, honest professional top notch mechanics. managers are very helpful! my trust level went up 100000% to this place. Mr Aaron who works at the service front desk he is pro at what he does, patiently explains everything single detail, takes care your truck as his own. Guys if any problems you have with your peterbilt don't look further come here and have them take care of it !!!!!

Dec 07, 2021

Slow with service and repairs.

Dec 07, 2021

The air bag was replaced quickly such a price tag was $580 I think that's a bit much for one air bag

Dec 07, 2021

Very good on getting me back on road. Just wish they were more helpful on getting me a ride from hotel to pick up my truck.