Hackney Auto Truck & Fleet Services

Nov 24, 2024

Needed an alignment for my son’s 2006 F150. Called another shop that I trust and they don’t have the set up necessary for this, and they recommend Hackney Auto. I called and spoke to Jesse. He was great, walked me through next steps and set up a time to bring it by. Check in was easy. They had the vehicle done on time. I was traveling and wouldn’t be back for 4 days, and they kept the vehicle safe while I was gone, and didn’t charge a storage fee. When I came back for the truck, Jesse walked me through the service, including some things to keep an eye on. I was very pleased with their service.

Nov 06, 2024

I have been taking my cars to Hackney for over a decade. The guys at Hackney Auto do a great job of explaining what repairs are necessary to complete immediately and what maintenance or repairs may be anticipated in the near future. Communication regarding cost and expected timeline of repairs is fantastic. This past time I went I had borrowed a family members car and had to change out my baby’s car seat. When I returned, the technician was mindful and took care to park my finished vehicle in a way to make it easier for me to transfer my car seat back. The guys at Hackney Auto truly care about their customers.

Jul 27, 2024

Genuine customer service. Loved the updates I got while my car was being worked on. Kind people who don't over sell. Highly recommend.

Jul 27, 2024

These guys really know there stuff

Jan 27, 2024

Great place very honest

Jan 27, 2024

This repair business is the best. Honest business practices and great work. I don’t know how else to say it.

Nov 27, 2023

A few weeks ago Hackney Auto did some work on my wife’s car. This past weekend we took a trip to south Texas to visited friends and I drove her car. I could definitely feel the difference in the way the car drove compared to before the work was done. They did a great job and I was really impressed with the results of their work.

Nov 27, 2023

AAA towed me to Hackney Auto. They said it would take a week to even look at my car. Had to get AAA to tow my car to another auto place down the street and they fixed my car in four hours.

Nov 27, 2023

I brought in a company vehicle and was helped by a nice woman at the counter. I'll update when the work is done.

Nov 27, 2023

I have used Hackney for over a decade (edit: 14 years) now, and even though I moved 40 minutes away, I make the drive to see them when I need big repairs. Edit: Well, they did it again. Awesome job with upfront and honest recommendations. I'm still almost an hour away from them, but I still make the drive when it's something more than an oil change. Best in Austin, hands down.

Nov 27, 2023

I took my car there for an oil change and an inspection. it did take two calls to get my appointment because the first time they told me someone would call me to schedule and they never did. after my second call I was able to make an appointment. I explained to them that I have recently paid off my car and I wanted an estimate for services in the future that I might be able to have performed in order to keep my car running for the next few years. when I came to pick up my car, the person working the front desk said that the technician had written down a few things I could do and that they would email me an estimate soon. I gave it a few days and then I emailed them to check up on the estimate. The email listed on their website was incorrect but I was able to find an alternate email that I sent my request to. I got no response to the email, so after several more days I called and left a voicemail asking for the estimate. nobody called me back, so I called again and left another voicemail which also got no response. so despite really wanting to give them a significant amount of money, calling, emailing, and being there in person, I cannot get a call back. I regret this because I have had good experiences there and I have had a friend recommend them to me as being trustworthy. so three stars because they did do my inspection and change the oil, and I was really happy with the service that day. it just sucks that now I have to take the car to another place to have it looked at even though it's already been looked at.

Nov 27, 2023

It was a great experience EVEN with the numerous hurdles we encountered with my truck. They kept me updated the entire time , did everything they could, and there were no surprises. I would highly recommend Hackney Auto and encourage anyone to support a local small business.

Nov 27, 2023

Knowledgeable and steer you right. Always shocked how quickly I can be checked out given that they seem pretty busy.

Nov 27, 2023

My mechanic in South Austin closed their doors so I was forced to find a new one. Fortunately for me my girlfriend and her mom suggested Hackney Auto Truck & Fleet. I've been taking my 2007 Volvo S60 there for the past several years and love it! 225K miles and no check engine light on. That says a lot. You can expect a professional service at a great price with great communication throughout your expirience. If you're looking for a mechanic shop you can trust this is it. I highly recommend Hackney Auto Truck & Fleet to handle any of your auto shop needs.

Nov 27, 2023

Paul and the team were super friendly, it was easy to get an appointment, great with communicating and their prices were very affordable/comparable to a quick oil change place. Overall great customer service, we will be back.

Nov 27, 2023

Seriously fantastic people. They helped me out of a really tight spot! Fixed my electrical system, and were fantastic about the quote and final cost. I'll be getting g my repairs and maintenance done here forever!!

Nov 27, 2023

This company has successfully repaired several vehicles for me over the years, and always provided professional, reasonably priced service. Also, the owner takes good care of the staff, with masks and shields during COVID, and early hours during the Austin 100+ degree heat wave. I highly recommend Hackney.

Nov 27, 2023

Very helpful. Serviced my car within the promised time. Charges were reasonable.

Nov 27, 2023

We’ve been using Hackney for years. They are beyond helpful and honest and the work they do is great. I always recommend them and totally trust them.

Nov 27, 2022

Fair, honest, experienced, efficient--what more could anyone want. I trust Hackney's and that's huge.

Nov 27, 2022

I just wanted to give a BIG THANK YOU to Hackney Auto. They are a wonderful company. All in the office are professional, knowledgeable, and very courteous! They go out of their way to ensure their customers get the best service at a reasonable price. I have used them for a couple of years and recently had to take it in for loud road noise and tire balancing. I had taken it to the place I purchased my tires for tire balancing but then noticed my steering wheel would vibrate when I got to 65 miles an hour. I had wheelbearing and front axle issues and my car was way out of balance. They fixed it all and my car rides so smoothly now and without all the noise. Feels like a new car! A big shout out to Tommy in the office who assisted me. All in the office provide the same honest courteous service. Linda, the owner is always friendly and helpful and runs an excellent company. I highly recommend them for any auto needs!

Nov 27, 2022

I like Hackney. They have helped me a ton

Nov 27, 2022

I started using Hackney about 11 years ago to service my motorhome. They did such a good job, and always treated me fairly, so now I take both of my cars to them, too. Linda runs an honest business, and they stand behind their work. Their pricing is fair, too, so I never feel like I'm being jerked around or ripped off. I've recommended them to friends and they've been very satisfied also.I also really appreciate that they have maintained a strict mask requirement during this pandemic so I have been able to feel safe in their shop while waiting on y vehicle.

Nov 27, 2022

I went here to get my annual state inspection done, everything went smoothly and it was done in 40 minutes. I paid $18.50.

Nov 27, 2022

I went in for service. The owner Linda is a very nasty person. She kicked me out for not wearing a mask. I told her I had a medical condition she didn't care. She treated me like a dirty animal. I will be letting everyone I know that this business is not worth supporting. I went to another garage much more friendlier, and handled their business I will be giving my business to them from now on.

Nov 27, 2022

I went to do an vehicle inspection.Old lady from front desk kick me out of not having mask which is understandable.I went back in with mask,before i visit I called her she said i can come anytime between 1pm to 4pm, i do not need appointment.I told her i will be there may be around 2:30pm she said ok but i got there 2:52 pm sharp.She start saying you said 2:30 pm.She did not gave me service.she said come tomorrow.She is very rude.I would not recommend anyone to go there.😡😡😡😡

Nov 27, 2022

I've always heard good things about Hackney Automotive. I've actually been here a few times too and I always get good fair service. Sometimes it can actually be hard to get your car inspected. Today I called Hackney and they said, other than around lunch time, I could come right in. I did and I got my inspection quickly done. I'll be back here for sure.

Nov 27, 2022

These folks do fantastic work! They were always fair and reasonably priced. I would highly recommend them!

Nov 27, 2022

Very professional place and experience.

Nov 27, 2022

Customer service and the service itself is phenomenal, employees are very helpful and friendly

Nov 27, 2021

Bill and his employees are cool guys. Fixed all the issues I wanted them to fix. Glad they stand behind their great work.

Nov 27, 2021

Recently moved to the area and ran into a few car problems. I feel fortunate that AAA towed my car here. Austin and the crew at Hackney are professional, communicative, knowledgeable, and, most important of all— trustworthy. They went above and beyond with my most recent diagnostic and were thorough in every way. Not once did I feel like they were being dishonest or trying to sell me repairs I didn’t need. As l live here I’ll return to Hackney every time. I’ve never had a mechanic experience like this.