Hallmark Automotive Service

Nov 28, 2024

I recently purchased a 2023 Gladiator from out of state, and the experience was outstanding. KC and Anthony were absolutely fabulous throughout the process. The negotiation was respectful and quick, the paperwork was clean and efficient, and the pickup was seamless. This dealership truly stands out for being helpful, honest, and customer-focused. I was impressed by their professionalism and applaud their business model. I will definitely return for my next purchase and highly recommend them to others!

Nov 05, 2024

Excellent service staff very helpful and courteous

Oct 05, 2024

Robin was very helpful and caring. I wish he had been there sooner. Hopefully he'll be able to get the service department back up to par. I will admit this visit was more friendly and speedy than others. Willing to give them another chance because of him. Thanks Robin

Oct 05, 2024

Employees were very helpful & knowledgeable about questions & concerns we had about our service there.

Sep 05, 2024

Excellent service! Professional and courteous staff.

Jul 05, 2024

From the moment I arrived, Mia's warmth and friendliness were contagious. She made the check-in process smooth and efficient, taking the time to explain everything clearly and answer all my questions. I truly appreciated her attentiveness and proactive approach. Mia's positive attitude first thing in the morning definitely brightened my day, and it was evident she genuinely cared about my experience. She kept me updated on the progress of my car's maintenance, ensuring I felt comfortable and informed throughout the entire process. Thank you, Mia, for the exceptional service!

Jun 05, 2024

I took my car for an oil change and now is leaking oil even though, I replace the part that they told me it was damage. Now they told is a hole different problem that need to be fix that cost more $1000.

May 05, 2024

Despite being their first day under new management, a new name, and with a brand new computer system( still with glitches), the employees who helped me were super nice and went above and beyond in helping me!!

Apr 05, 2024

I took my car in for a recall. When I got my car back. I notice my window and all my light was on on my dash. The service manger told me that he wasn’t going to fix it. I had to pay someone else to diagnose my car and to fix it which was a simple fix that mechanic that worked on my car couldn’t figure out. If I could give the a negative stars I would.

Apr 05, 2024

Wonderful service department! Got me in and out quickly and communications were clear from start to finish.

Feb 05, 2024

I couldn't say nicer things about the automotive service guys! I always dread taking my car to the shop, but they were friendly and helpful from the time I came in to the time I left! Definitely a 10/10 experience and I will be back for sure!! I can't believe I haven't took my car to them sooner!

Jan 05, 2024

Terrible customer service. Do not use. Never communicated once during my appointment and at the end of the day when I called them they had ‘no plans to look at the vehicle today’.

Dec 05, 2023

Been doing business with them for over 10 years. So far so good

Dec 05, 2023

Got my car serviced today, made an appointment at 8 am for a diagnostic because my engine light was on. Was told I needed a thermostat replaced and coolant engine flushed. Waited hours for this service , when I was inially told they had all the necessary parts and it shouldn't take long because my car was already back there. Watched 3 to 4 people leave before me that came long after me . I was told that service HAS to be booked and service would be provided based on appointment time not based on service ( whether you need something simple as an oil change or something major) Miraculously after complaining about wait time to an advisor, my car was ready in 20 min( go figure) this will be the first and last time I book any service with this location. I purchased my car brand new back in 2016 and its paid off so I don't have to receive services from this location . I booked this service because in the past it has been pretty decent and the guy who sold me the car was friendly so I decided to continue my services but after today, I will definitely find other places to get my car serviced

Dec 05, 2023

Great

Dec 05, 2023

Great Automotive Service Dept Very Knowledgeable Staff Efficient.

Dec 05, 2023

Great and Fast Service

Dec 05, 2023

It is okay

Dec 05, 2023

Service department is the worst. Foremost the service department has terrible communication. Secondly, they diagnosed my car, then told me they weren’t sure if “what they diagnosed” was the main problem. I would not recommend ANYONE to take your car to Jim Burke.

Dec 05, 2023

So great to deal with. Josh was so great to work with along with the new hire Ashley. She is so personable.

Dec 05, 2023

This place is a damn joke I wouldn’t recommend a dog to go here. They are some liars and some crooks free oil change for life of the car is a lie. And if you change your policy why not send the customer out saying that . It’s a shame and they needs to be called out for their wrong doing of their customers.

Dec 05, 2023

great staff and very helpful