Hance's European

Nov 23, 2024

The person out there gives you the most genuine feedback i have ever seen. If you need the part to be replaced he’ll get that done, but if not he’ll ask you to use it till the time its safe for use. A big shout out to them!

Nov 07, 2024

One of the biggest objections to purchasing a luxury car or SUV, is? Who is going to keep it running! We all know that the local DFW dealership service centers for German built cars will have you questioning your decision. But wait, there is a solution, Jim, Jay & Company! We own a Audi Q5, Porsche Cayenne, & a Macan. Hance's has made our dream a reality, "Yes", we can afford to drive luxury because they take a realistic approach to maintaining your vehicle. For example, we ran the Audi Q5 out of gas, "don't do that,... never ever!", it spent the turbo, fuel pump, and injectors, An Audi dealership quoted us 2x what Hance was able to do for half. The Audi has never ran better. Closing note; I learned from Jim that all 93 octane is not the same, please take time and research what fuel stations sell Top Tier fuel, don't find yourself waiting in line at a Sam's Club buying super unleaded, it is not the same as Shell, Exxon, or Chevron's 93 octane. As Jim said, don't look at saving $0.30 - $0.50 cents per gallon, put the very best fuel in your high performance engines. This company is truly the best of the best, now go buy your dream car!

Oct 06, 2024

Please take a moment to consider my review and also read the negative reviews below. I regret not paying more attention to the negative feedback. Firstly, my car remains unrepaired; after a week of driving, the check engine light has reappeared. Additionally, please make sure to record your conversations or get documentation of the initial quotes provided. I was quoted one price, but when I went to pick up my car, the cost was increased by over $400 without any prior notification. This lack of transparency and communication is unacceptable. When I approached the guy about the dishonesty his hands started shaking and he became fidgety. Bait and switch type of business. These people are scam artist. RUN, RUN, RUN like hell, you have been warned.$2500 in the hole,😡. I’ve included my receipt header to confirm my review is not fake. The continuation of constant lies.

Oct 06, 2024

So far they have not disappointed if it is foreign make chances can make it purrrr

Sep 06, 2024

I have been bringing my car here for years. They always get the job done quickly and professionally, and at a reasonable price. No surprises, ever. Tremendous customer service. Honest people. They actually bailed me out of the botched DIY repair and did the work for no charge. Five stars is not enough for Hance's. PS DON'T PAY ATTENTION TO FAKE NEGATIVE REVIEWS - it's just a shakedown attempt by fraudsters.

Sep 06, 2024

STAY FAR AWAY! This could be the worst auto repair experience I've ever gone through in my 20 plus years owning a car. Took them multiple weeks to try and attempt to diagnose an air suspension issue and even purchased and installed parts without my consent ($400 for a battery I didn't need.) Hance's European completely misdiagnosed the problem and told me the newly installed front struts I just purchased were leaking and needed to be replaced but the rears were fine. After patiently waiting for the replacement parts to be shipped and the service to be done I was finally called saying the car was fixed and ready for pick up. When I arrived there was a surprise note on the invoice stating that the rear struts were also leaking and needed to be replaced as well! Come to find out after a second opinion it was a bad air compressor the entire time and the struts were perfectly fine. What a giant waste of time, labor and money from my wallet. Obviously Hance's European repair shop is lacking in numerous areas including general mechanical repair knowledge and diagnostic skills but they do posses horrible customer service and communication skills. This business will overcharge and prey on its unsuspecting customers. Please AVOID this repair shop.

Sep 06, 2024

Zero star would be too many, these people are not trustworthy, they don’t tell you up front how much they charge for diagnostic, run a 5 minutes computerized test for two hundred & ended up being wrong diagnosis anyway. Stay away from these people!

May 06, 2024

Fast, experienced, and fairly-priced. And most of all, trusttworthy.

Apr 06, 2024

I went in for a engine light on, and came out with a 4000$ bill, new water pump, new motor mounds and gaskets!!! I don't think it needed motor mounds for tat engine Lete on. . But they said it needed it. B ready to drop a bundle💰💰🤑🤑🤑🤑

Apr 06, 2024

Jay and his crew at Hance European does excellent job on my car's and they charge half of what dealer ships charges I Love There Business so much I offered a Tip but Jay Wouldn't accept it,He said he luvs working on cars and doing his best. THANKS JAY.

Mar 07, 2024

My girlfriend suggested Hance's European for my BMW. I brought it in for a check engine light. They told me the problem was a vacuum leak. Repair was done quickly. Excellent service. They have a customer for life. Would recommend to anyone who wants good honest work.

Mar 07, 2024

Professionals at false advertisement. Offers full service engine repair and can't even replace a timing belt.

Mar 07, 2024

I had an amazing experience with this company .The customer service was outstanding. They take good care of my car and turn it around quickly, Good and honest mechanics!

Mar 07, 2024

Jay ,takes excellent care of his customers and is a man of honesty. You won’t get ripped off or taken advantage of here . In fact,he will save you money anyway he can while still taking care of you issues . Trustworthy business man doing things right.

Jan 07, 2024

Hustlers. Please be aware of business that deliberately take advantage of their customers. We all want the mechanic to be on our side providing a transparent explanation and honest expertise. Instead we have mechanics that work towards greed meaning what is the best appoarch to the quickest buck vs the customer needs. Please be aware that mechanics are skilled at working with warranty companies they understand what is covered and what is not. So they are capable of manipulating services and you to get their true desires met (greed) including the cost. So watch this organization closely if you are using them as a trusted mechanic. They are skilled in fixing foreign cars through manipulation with warranty company and customers.

Dec 07, 2023

I have been customer for 25+ yrs, excellent, honest, reliable, very much recommend. James

Dec 07, 2023

Professional, honest and reliable service. Had an issue with my X1 that wasn’t covered by warranty and Hance’s fixed it promptly for a reasonable price. Very easy to communicate with.

Dec 07, 2023

They always do an awesome job !! Kind of pricey !!

Dec 07, 2023

Would not recommend! Very rude and obnoxious to customers! This place is a scam. If you value were you spend your hard earned money I would seriously consider finding business elsewhere. As a woman I was treated very unjustly for absolutely no reason. This company seriously needs a reality check in successful business mannerism. Not to mention, never fixed the problem on my vehicle! I opted to take my Mercedes to be serviced elsewhere. Totally disgusted!!

Dec 07, 2023

Excellent experience with Hances...would recommend to anyone. Had VW Tiquan work done and will only use them from now on.

Dec 07, 2023

Fast friendly service! Highly recommend!

Dec 07, 2023

I am BEYOND disappointed I put my trust in this business. Not only did they have me replace a $900+ item that didn't need replacing, they preyed on the fact that I was so transparent about my trust to attempt to charge me $1700 for something else they "missed" when I brought it back with the same issue they claimed to have fixed. The issue??? My battery in my BMW. That's all I needed replaced. But since I've never owned a BMW and bought it privately, I wasn't aware I had a 9 year old original battery. Which is why my car wasn't always starting right away. All this "reputable" shop had to do was scan the number on the battery to discover how old it was (something I learned from the place I will now take my business and refer my friends to use that replaced the battery and were in disbelief that this shop hadn't done so) to know that it was the ONLY issue with my car not always starting. It should have been the FIRST thing they checked, in fact. And why hadn't I said something?? Because I honestly believed that they had checked all the basic/obvious things before coming up with ways to take my money. This place is the reason why folks have trust issues with mechanics. Not only did the European shop I've now chosen to use explain everything to me in detail, including an email with all my diagnostics, they charged way less for my oil change. If you've ever used this place and thought the prices were too high, do yourself a favor and find another opinion. I'm sick that I trusted these guys with my vehicle for 3+ years.

Dec 07, 2023

If you care about your vehicle, PLEASE stay AWAY from this place. They kept my car for over 3 months without calling me once. I called them once a week to get an update on my repairs, and week after week nothing was done to my vehicle. They are NOT able to fix German cars at all. They lack the technical expertise and customer care. After 3 long months, I went to pick up my car, they had done NOTHING to try to diagnose or fix my car. They had parked my expensive vehicle outside on the main road for 3 months. I am truly disappointed and never had to deal with such unprofessionalism.

Dec 07, 2023

Jim and the team took care of my car and sorted out the sensor issues. Great customer service and competitive pricing. Will be using Hance's instead of the dealership now.

Dec 07, 2023

Jim took care of me where 2 other Jag dealerships were going to rip me off, will def come back

Dec 07, 2023

Just got my Mercedes serviced here for the first time and WOW. It’s nice to have honest, helpful conversations and prices with Jay and his team. Great work. Will not be going back to a Mercedes dealership to get any service done.

Dec 07, 2023

My vehicle was kept longer than expected. Customer service was good.

Dec 07, 2022

Always friendly and shoots straight from the hip about what needs to be done. Have trusted them with my BMW for years now.

Dec 07, 2022

I can’t say enough about how I love this place! They are always friendly and helpful. I am confident in all the work they do. Great customer service I never leave with that “ wonder if I could have got this done less expensive somewhere else” feeling. Prices are great for the great work they do!

Dec 07, 2022

I highly recommend Hance European for anyone who drives a German car. They have worked on my BMW for the last 7 years, and are very competent and trustworthy. When Jay gives you a quote, you can count on paying that price, and if they find something else that wasn't expected, he always calls to tell you and get approval. I wouldn't take my car anyplace else. They have a great reputation in the community; I became a client because a friend recommended them to me. Now I'm "that friend" who recommends them to everyone who asks.

Dec 07, 2022

I highly recommend Hances. They are very knowledgeable about the auto's they service and quick about the fixing the problems.