Hardin Valley Body Shop

Oct 07, 2024

These guys are the BEST around!!!! I have been in two accidents (thankfully neither were my fault and thankfully no one was hurt) and both times I brought my vehicle here!!! It is always returned to me in perfect condition….like the day I purchased it!!! Sonya, Mark and their AMAZING long running team are truly masters at what they do!

Sep 07, 2024

Mark and his guys do incredible work. I have a black car and am a professional detailer so I notice stuff most would never. I have never in my life seen such good paint and flake matching. They also detailed my interior lightly and exterior, can’t speak highly enough. Thanks guys

Sep 07, 2024

Went through this company for an insurance claim and I wouldn’t take my dog to these people. My vehicle was side swiped and I was told by the shop multiple times they would replace both damaged wheels and tires. They missed the mirror that was scraped completely, it was never painted but I didn’t even mention it. They only replaced the tires and didn’t replace the wheels that had clear obvious chunks out of them from being side swiped. The shop person who was working on my car went on vacation for a week and so my car wasn’t even being started on and I wasn’t called or informed nor was I called or informed at all during the process, I later pick up my car to find out that they said insurance was fighting them on covering the wheels when I was never told by them once again horrible communication. Worst experience I have ever had with a body shop. They wanted me to go back to get more pics of my wheels so they could resubmit to my insurance…my car was at this shop for over a month and wasn’t even being worked on for probably half the time to their horrible communication. Needless to say I’m just taking the hit on this one, I don’t trust this shop and don’t even want them near my car after this. Please, do yourself a favor, save yourself the headaches and go with someone else. Also, they didn’t align my wheels right and my car had a slight pull to the left after claiming they aligned it. NEVER AGAIN WITH THESE PEOPLE!!

Jul 07, 2024

You will not find better work or service anywhere. I’ve had a number of vehicles repaired with Hardin Valley Body Shop and they look as new when they come back. Also, the nicest people to do business.

May 07, 2024

Beautiful shop A/c for employees and one of the best painters in east Tennessee ask for Shannon

Apr 07, 2024

Mark and Sonya were great to work with! Their shop went above and beyond in helping us install an aftermarket grille and some trim. I trust their quality and service!

Mar 07, 2024

Excellent work on my vehicle and the service was amazing. They are amazing to work with!

Dec 07, 2023

Brought my 2010 Honda Insight in to repair my front bumper that had fallen off due to my stupid parking ways and time. I went to THREE places who gave me estimates THREE times more than what HVBS gave. When I talked to them during my estimate they understood I wanted to salvage the bumper if possible so it wouldn't look dumb like a new bumper would on an ancient car. They acutally listened and were very easy to deal with. Please consider them when looking for body repair. Again...They listen. It's so nice.

Dec 07, 2023

Great service and repaired areas look like new

Dec 07, 2023

Have always done great work for me!

Dec 07, 2023

I am very frustrated. I went to 3 body shops and got estimates. I had 2 areas on my car I wanted to get fixed, back bumper and quarter panel. I decided to go here because it was family owned and a friend said they were great. Price wise it was in the middle. When I scheduled my appointment I stated that I only wanted the back bumper fixed and that the quarter panel was not in my budget at the time. When I dropped off I dealt with Sonya. She was very short with me and rude. I almost cancelled and left but I figured she was having a bad day and decided to not let it bother me. I asked her if when they were painting the bumper if they could put a little paint on the quarter panel to prevent rusting. I said I would come back at a later date to have the panel fixed but that I couldn’t afford it right now. She said she would “see what they could do”. When I picked up, again…she seemed like I was a waste of her time and annoyed. The bill was significantly more than I was originally quoted, I was upset but paid because I hate confrontation and felt so uncomfortable. I was a self pay because the person who rear ended me was reimbursing me for the fix. When I got home and looked at the bill I saw that they had charged me for fixing the quarter panel. I went and checked my car and sure enough they fixed it. I could not rightfully ask the person reimbursing me to pay the whole bill so I was reimbursed for the back bumper. So now I'm out this money that I did not budget for AFTER I SPECIFICALLY STATED I DID NOT WANT THE WORK DONE. I know what’s done is done and I wasn’t trying to get anything for free. However I felt I had every right to let Sonya know how upset I was and that her attitude was unacceptable and if she took 5 minutes to listen to her customer and care about what I was hiring them to do she would have not made this mistake. I sent an email to Sonya stating everything I wrote here. Her response was aggravating. She said she was sorry but she was having a bad day the first time and the second time she was sooo busy. She also said “we didn’t charge you for the quarter panel, we did it for free”. What??? I have the bill and I know what I paid. Nothing was done for free. I wrote that back to her. A gentleman called me to see what was going on. I explained to him and he said he was sorry and what’s done is done. Ok fine. I guess I just wanted a genuine apology or explanation. Maybe a $20 gift card to Chick-fil-A or Starbucks as an apology gift. 🙄 Im in management and I’m in sales. We all make mistakes, you just need to show the customer that you care. I would have been satisfied with that. They had no problem taking my $2500. Sonya shouldn’t be dealing with customers or I should have asked a man to do this transaction for me. I feel completely taken advantage of. I’m just so tired of seeing that customer service is dead. Nobody takes responsibility for a job well done any more. Have a little pride in your business and care about PEOPLE. Even though the work looks good, I would never refer this place to anyone. So much for supporting the “family business”. I should have went to one of the other corporate places. They are the ones who suggested putting a little paint on the side panel to prevent rusting since I only wanted the back bumper done…would have saved a ton of money.

Dec 07, 2023

They are not good at communicating with their customers. I delivered my vehicle on October 30th, 2022 and didn't get it back until December 9th, 2022. Even after having it that lengthy period of time, they didn't bother to check to see if my BSM and RCTM monitors were working. I called them to tell them that they weren't working, and they told me I would have to bring it in again. I took it back to them in January and they had their guy look at it and he couldn't repair it. They then took it do a local Toyota dealership to have them fix it. I had to wait for over a week to get it back. I never received a phone call from them to tell me what was going on. I had to reach out to them to find out what was going on with my vehicle. I went to them because they were a local company, but I will not be returning or recommending them to others.

Dec 07, 2023

They don't return phone calls or emails. They've had my car for well over a year and will not give me information on when I can get it. Do not recommend them at all

Dec 07, 2023

Used OEM parts, work was prompt and done right the first time and returned the vehicle spotless. Absolutely thrilled with the results/service. Outstanding.

Dec 07, 2023

Amazing service, quality workmanship, reasonably priced! Won't take my vehicles anywhere else now.

Dec 07, 2023

Have used them for years, great to deal with, super nice people , they go the extra mile

Dec 07, 2023

I can't say enough about how everthing was handled by them. While we were waiting for the repair, I had been hit again. Even with the additional work that needed to be done, they still kept original appointment. They only use OEM parts and that's something many places do. The staff and owner are great people. I would recommend them to everyone. Car was repaired perfectly. Looks like it just came off the assembly line.

Dec 07, 2023

Road hazard damage ruined my car's front bumper, Hardin Valley made it like new again. It took a long time looking for me to find my low mileage, cream-puff of a car and I was thrilled with the repair work. It would be better called a restoration than a repair. You can read any of the other reviews: Mark and his crew are the best!

Dec 07, 2023

We have done business with HVBS several times over the years and have been VERY happy with the results. Thank you so much for always being so professional and friendly but most of all the excellent workmanship on our vehicles.

Dec 07, 2023

Went there to get an estimate and 3 weeks later...nothing!! Not a very good experience

Dec 07, 2022

Extremely nice family oriented owned business

Dec 07, 2022

Have used H.V. Body Shop a few times since they were first recommended to me about 20 years ago, and have always been happy with the work. After my wife tangled with a brick wall, they just replaced and paint-matched the front bumper cover on my 2015 Acura and as always did a great job.

Dec 07, 2022

I had a very difficult body repair for an older car that I needed complete. Hardin Valley Body Shop was recommended to me and I gave them a try. They did an absolute fantastic job with my car - giving it back to me in "like new" condition. I truly appreciated their work, follow-up, and service. If you need body work, I'd totally recommend them.

Dec 07, 2022

I was in an accident at the end of September and the folks at Hardin Valley Body Shop took care of everything. From setting up my appointment to setting up a rental car, they put my mind at ease every step of the way. Was treated with friendly customer service and top-notch quality work! My vehicle came back looking better than new. If I ever need any work in the future, I will for sure come back!

Dec 07, 2022

My 2011 Chevy Tahoe got hit at a boat ramp in SC. I try to take great care of my truck and though it was old it looked virtually brand new. The guys and gals at Hardin Valley Body shop brought my truck back to that newness. They were informative throughout with calls and e-mails regarding the insurance and a start time. Once they got my truck this information continued along with a courteous staff that I haven’t seen in a while. My “ old” Tahoe looks like she might run another 10 years but this time win a beauty pageant!! Ha!

Dec 07, 2022

They quoted me $999 and ended up charging me >$2,200 once they figured my insurance company would pay. I was told the job would take 4 days and they ended up taking > 15 days (mainly because they were doing extra work). They even charged me for a fender shroud, even though I told t hem not to because I had the old shroud. The workmanship was fine, but im not happy. Oh, they won't let u in the office and require u to call from the parking lot... covid19, i guess?

Dec 07, 2022

I went for an estimate of some body work about 2 months ago and was told I would receive the estimate by email. Two weeks later and no estimate. I called and was told they would "try" to email it. Now, more than 2 months later, I have yet to receive an estimate. Also, their office is filthy. I was very disappointed.

Dec 07, 2022

Sonja provided outstanding customer service, helping me reschedule my service due to a business conflict (I drive a fleet vehicle) and then ensured the work was completed prior to a long road trip the following day. The quality of the work? Flawless. I highly recommend Harden Valley Body Shop; they will be my go-to shop for future service.

Dec 07, 2021

Absolutely surpassed my high expectations!!! Outstanding service and quality!!! If you need auto body work, I can't recommend these folks enough!

Dec 07, 2021

Great service and excellent customer service.

Dec 07, 2021

I had a door ding in my newer car that was driving me insane. Dropped my baby off and picked her up like new again. They also did a good once over detail job that was appreciated. I would recommend them if you want the job done right. Probably not the cheapest in town, but you get what you pay for when it comes to body work.

Dec 07, 2021

Quoted me $999 but ended up charging me >$2,300. The week was fine, but im not happy with the fact that they did not get permission to do extra work.