Harvey's Collision Centers

Nov 30, 2024

Very happy with the service and staff. Was updating with the progress on the work to be done in a timely manner. Very happy after picking up my automobile.

Nov 30, 2024

I had such an amazing experience with the friendly staff at Harvey’s! My insurance let me choose the body shop I wanted, and I definitely don’t regret it. It’s very rare to come across intentional, friendly, and kind staff. They MADE my experience. Even had a preexisting scratch on my door that wasn’t even damaged from my accident and they offered to buff it off complimentary. Couldn’t recommend this place enough. Quick service, too!

Nov 23, 2024

I had a dent in my bumper and Adolpho said we could either spend time and money to repaint it and hammer it out for up to $1k or he could try popping it out for free. The work looks amazing and didn’t cost anything. I will definitely be coming back and appreciate their professionalism and honesty with the options I had. Definitely come here for friendly and prompt service with people you can trust!

Nov 16, 2024

Geico recommended Harvey’s Collision Center, and I’m grateful I chose them. Another private business quoted me two thousand dollars more than Harvey’s. They were highly professional, provided timely updates, and did an amazing job on my car repair—it looked like the accident never happened. After the repair was completed, they even coordinated the delivery of my rental car for me. Please see the before and after photos provided.

Nov 16, 2024

I would have liked for them to come walk me to my car and explain what they did and make sure I didn't have any questions. Other than that the service was amazing. Would definitely recommend to any and everyone. Update: after further inspection of my vehicle they could have done better on gluing parts together and they forgot a strip on the hood of my car. So completely unacceptable. Had I gotten the explanation of what was done to my car they probably would have been able to fix it right then and there. Now I have to call up there and work with them somehow to get this rectified. 2nd update: Harvey's did everything in their power to right their wrong. I am completely satisfied now.

Nov 09, 2024

Great customer service, they did an awesome job on repairs and paint. Great communication kept me well informed.

Nov 07, 2024

While in the area early this morning, my tire light went on. I walked in a few minutes before they opened and was immediately greeted warmly. I told them my light came on and though they specialize in collision repairs they checked my tire, filled it with air and didn't even want to charge. I'm a new resident of Texas and am blown away on how gracious people have been. While it was something minor, the kindness and professionalism experienced tells me volumes on the type of service they provide. Should I need ever need their services, I will definitely come back. Thank you so much!!!

Oct 07, 2024

Hello! I came by to get an estimate for repairs’ for my minivan. I was greeted nicely by front staff. JR. Junior helped me with the estimate and he even went the extra mile to help me with a minor issue I had with my rear view mirror which had nothing to do with the repairs. Thank you so much Junior for your help! ¡Hola¡ Yo vine a este lugar por una cotización de reparación para mi minivan. La persona en recepción me saludó amablemente. Junior me atendió y me ayudó con la cotización. Y Junior fue la extra milla en ayudarme con un problema de mi espejo retrovisor el cual no tenía nada que ver con la cotización. Muchas gracias Junior por tu ayuda. Junior es bilingüe para si necesitan ayuda en Español.

Oct 07, 2024

I am trusting them with one of my cars, we'll see how it goes. Unfortunately I didn't get to experience their service because my insurance wouldn't cover repairs, but overall I enjoyed the professionalism and promptness of getting answers on updates and regards to my car.

Oct 07, 2024

Pregúnta por Junior!

Sep 07, 2024

(Black GMC) I have to be honest at first I was a little worried about taking my truck to get fixed their from reading some of the other reviews. But I was completely wrong. Harvey's Collision Center is the place to take your car for collision repair. The staff are very friendly and helpful. They give you a lot of information regarding on the work they going to do on the car. The time frame that they gave me was exactly when I got my truck back. They have good communication on updating me the progress on my car. Brandon was very helpful. (If you go their I recommend you talking to him) Overall I'm very happy with the work they did on my car... A+ service. Ps. Very surprised that they also washed my truck.

Sep 07, 2024

Harvey’s repaired my bmw. Fatanstic Job. No issues whatsoever. Rental car was ready on the spot. I’d use them again.

Sep 07, 2024

Not only was the service great but my car looks and drives better than ever! I’m completely satisfied and for any woman who has doubt about going to a shop and being taken advantage of…YOU DO NOT have to worry about that here! Brandon and his team are awesome.

Sep 07, 2024

Thank you for taking care of my vehicle. JR did a great job. Very professional. Yall went above and beyond ! 😎

Jul 07, 2024

Junior exceeded my expectations on some rework to my bumper. Followed through with promises and great communication from start to finish. Junior got me in asap for this issue and was very pleased with pick up and delivery of my vehicle!

Jun 07, 2024

Great job great people. Truck was ready early, lower price than estimated and detailed so it was clean inside and out. Perfect service. Recommend to anyone needing body work.

Jun 07, 2024

I had an amazing experience. They kept me updated at every step, expedited the process, and provided fantastic communication throughout. Sierra was GREAT! Highly recommend

Jun 07, 2024

Sierra was so helpful and kind! So was Daisy! The service was professional, the communication was great and they delivered the work on time. Thank you!

Jun 07, 2024

The service manager offered to make a minor repair for free about a month ago for damage caused by a competing body shop that was going to cost a few hundred dollars to fix. Highly recommend these guys!

Jun 07, 2024

Was sent here by GEICO for a read end fix. The place is super clean, quick, organized, and incredibly friendly staff. Great communication. Car was ready a day later than they originally quoted me but with the customer service and great attention to detail, I didn’t mind. Would visit again!

May 07, 2024

I want to thank the staff for doing an excellent job. Brad was so attentive with the updates. It took a bit longer than original estimated time due to a part that didn't quite fit but it was worth the wait. Hubby and I are very happy with the car that looks like new! Very Professional! I recommend 100%.

May 07, 2024

My vehicle got totaled 3/15. Alondra and Daisy were great took care of everything. Insurance was paid within a timely manner. Highly recommend!

Apr 07, 2024

Brought my dodge challenger here after a small accident, that needed bumper and headlight replacement. They quoted a 2-week turnaround, but after 2 weeks they said that they had uncovered more repairs that needed to be done and that they would need to keep it an extra week. So then I followed up the Friday of that week and they said it would only be another day. They did this with me until Thursday of the following week when they finally returned the vehicle. To top off the poor delivery turnaround time, they did a poor job cleaning the inside of the windshield, to which I re-cleaned myself and they left me with no windshield wiper fluid.

Apr 07, 2024

First of all, Sierra was amazing! She clearly communicated the timeline and gave me regular updates, especially if there was any sort of delay. Everyone else I interacted with was also kind. When I finally got my car back I noticed it had been cleaned inside and out which exceeded my expectations. This was my first time having to get my car repaired for damage and while I hope I never have a reason to come back, I know I can trust Harvey's Collision Center.

Apr 07, 2024

I brought my car here and was very impressed and comforted by the kindness, organization, professionalism, and quality of work done by their staff! Keep up the great work y'all! I will never go anywhere else for my car repair needs! Harvey's is top notch!

Apr 07, 2024

I brought my truck in at Harvey’s for body damage repair. They took over a month to get repaired, which was estimated took a week after the month to finally give me my truck once my truck was returned. It had check engine lights on. I called them and told them that my truck did not have a check engine light on. I dropped it off. They told me they wanted me to pay $400 for a diagnostic which I did not have to pay because when I dropped off my truck, I had no check engine lights on and they wanted to charge me that once I got my truck back, I took it to a mechanic come comes out that my turbos were damaged while in the repair process and did not want to pay for any of the repairs, Nord wanted to check diagnostic on my truck when they did all of the damages when they replaced my front bumper Total damages done by them were around $1100 nor did I receive a call or any contact back to to settle that or to even try to get in contact with me about that. I do not recommend this company if you are taking it with your insurance or out-of-pocket they take forever to get in contact with you about anything anything not giving you any good updated info you have to call constantly just to get any info on your vehicle not recommend

Apr 07, 2024

Very unprofessional customer service, they didn’t want to assure that the job will be 100% done correctly but asked for the money upfront. Will never do business with these people.

Mar 07, 2024

I will forever be a customer to Harvey’s when I need anything done to my truck. I took in my ‘23 Bronco and since day one of my truck arriving the communication was on point! The service was amazing wouldn’t trust any other shop to touch my truck! Thanks to the Harvey’s team! Special shout out to Sierra for all the updates and help!

Feb 07, 2024

The repairs were perfect and like new. Chris was a pleasure to work with. Very professional, courteous and accommodating.

Jan 07, 2024

This location started off great. Daisy at the front desk is really nice but the execution from the mechanics was terrible. I have had my completion date extended 3 times before getting my car back. Just to have to return for a horn problem (that they denied initially until I asked them to compare it to another car in their shop). I ALSO had to hear it from a police officer that because my windshield was replaced I needed to get a new registration with the DMV which Harvey's did not tell me when I got my keys from them. And when I called back to speak to a manager about this JOHN who is a manager, just told me he didn’t know anything about that. Complete lack of ownership and respect to their customers after the bill is paid. TAKE YOUR CAR SOMEWHERE ELSE in Dallas!!

Dec 07, 2023

Alondra, Monica, Randy and the team took wonderful care of me after Progressive dropped the ball not returning my calls for six months. They treated me with patience and integrity and dropped my car off to my apartment! They fixed my paid for car in less than two weeks after Chevy said they couldn’t get parts. Y’all do Gods work in the insurance and body shop world. I owe you cupcakes and makeup lessons for life!

Dec 07, 2023

Final Update: Got my rusted spare tire kit replaced and they covered the remainder of my rental. Added another star. Update 11/30/2023: My car finally seems to be fixed, so I added a star. I am waiting on a replacement spare tire kit and insurance reimbursement for the 2nd rental car. Overall, this was much harder than it had to be, and wish they did more thorough leak testing, but I'm just glad it's done. Update 11/20/2023: My trunk is still leaking water after Harvey's "adjusted" the seal around my trunk. I had to bring it back for them to look at it again. The leak led to my spare tire jack rusting out so they will replace the spare tire kit after I asked about it and ozone my trunk to get the mildew out. Hopefully this is the last time I will have to see them for this issue. Will update once car is back. Update 11/13/2023: Repairs look awesome, but I got my car back two weeks later than expected. This was not a big deal as insurance covered the cost of the rental. However, I noticed a mildewy smell inside my car once I got it back. I eventually discovered that it was worse in the trunk area. After further inspection, I found a ton of standing yellow water in my spare tire wheel well that must have leaked inside. I am working with Harvey’s to fix the issue and will update again once the issue is resolved. Was rear-ended on 75 so I came here to get a new trunk door and bumper. Great experience so far and was what I was expecting for the best body shop in Dallas. Will update once my car is done.

Dec 07, 2023

Great experience. I had the pleasure to have Brad and Daisy throughout the process. Brad was great in telling me what to expect and giving status updates as necessary. Daisy was also able to direct my call to him. She also complimented me on the fragrance I had on so if you read this, it was Valentino born in roma ( pink) . Friendly staff. Nice vibes/set up on the inside.

Dec 07, 2023

Harvey’s repaired my car after an unfortunate rear end collision (not my fault) that messed up my mufflers and rear end pretty bad. Their estimated repair time, updates, and attention to detail on repairs were on point. I received frequent updates on progres as well. Very good service. Thanks to everyone there!

Dec 07, 2023

I was pleased with services. I encountered a few problems but the staff took care of them very quickly.

Dec 07, 2023

PLEASE READ: I do not recommend this place. Harvey’s prides themselves in quality repairs and exceptional service but I did not see any of that with my experience here. I was referred to Harvey’s by GEICO and got my car repaired here to get the damage fixed from an accident a few months ago. I was confident leaving my car here after reading so many positive reviews, but my experience ended up being very different from others. When I went to pick up my car the first time, the initial damage was fixed, however, there was additional damage caused by one of the shop’s employees (not sure who, apparently there are no cameras) PLUS missing parts. The shop was going to let me drive off with my car with additional damage AND missing pieces, showing that there are no quality checks done on vehicles once they’re finished. I was told by a manager and an employee that this stuff happens all the time. When I mentioned the missing part, I was told there was no money to get the piece and when I offered money to pay for it the employee laughed in my face and said it would be too expensive but she would try her best to get that piece ordered. When I had contacted GEICO and told them about the situation, they assured me that money is never an issue and they are always willing to help with my car’s repairs and that the employee, Sierra, should have never told me that, it was very unprofessional. I’ve been very patient and kind to the staff as I know emergencies and delays happen, but I am very much past my limit. It’s taken them a month to fix the initial damage plus an additional three weeks in an attempt to correct their mistakes. When I went to check on my car after not hearing from the shop and having the pickup date pushed back, no corrections had been made on my car. I was told repairs had started and was in the process of being assembled but to my surprise it was still in the same condition I left it in and collecting dust in their lot. I had also found out that the parts were never ordered after being told “we’re still waiting on parts”, meaning, I was being lied to this whole time. I thought that because they had damaged my car and went past the initial pickup date that my car would be a high priority and they would try to correct their mistakes quickly, but that was not the case. I even took matters into my own hands and reached out to a Mazda dealership who were more than happy to help order the correct piece for Harvey’s, but when I brought it up to the shop they suddenly had the correct piece for my car. Sierra and the manager John have come up with so many excuses as to why my car isn’t fixed yet and made little to no effort to reach out or update me, everything I know is because I took time out of my day to get updates on my car. Alondra was kind enough to finally order parts for my car and make it a high priority and provide excellent customer service until my car was done. Adolfo, who is actually the manager at the Mesquite location, was very helpful and made sure my car was perfect after having to deal with bad customer service from this location in the past. He made sure everything was done on the spot and wouldn’t give me my car until it was perfect. I can’t believe this is how customers who are referred to by insurance companies are treated. Never coming back again.