Hayes European Inc.

Jan 07, 2025

I came here to get some diagnostics and work done on my car, and I can’t say enough about how great the team is at Hayes. Kyle was really helpful with sourcing and giving me all the information I need. In addition to the customer service, the rates are extremely favorable. Understanding how much any tech charges hourly for European cars and seeing what you pay for here for the service is truly uncanny.

Dec 07, 2024

After visiting the Monterey BMW dealership for routine maintenance, they unfortunately caused issues with my car. I reached out to BMW in San Jose, but they couldn’t offer any solutions either. Fortunately, I found Hayes European, and they were able to fix the problem quickly and efficiently. Not only did they resolve the issues, but the best part was that I didn’t have to pay the outrageous prices that BMW charges for service. The team at Hayes European is knowledgeable, trustworthy, and provides excellent service at a fair price. I highly recommend them to anyone looking for quality auto repair without breaking the bank!... Thank you, Brian!

Oct 07, 2024

Always great service and they go above and beyond my expectations. They have helped me out many times and I’m grateful for their honesty and integrity.

Sep 07, 2024

I am so happy with the whole experience from start to finish. Cleaning the throttle body really helped improve the performance. Thanks, guys.

May 07, 2024

Believe it or not I drive from Monterey to go here. I’ve been here three times Brian‘s taking great care of me each time. Prices are reasonable. Service is outstanding. I was there about a week ago because I could not get the top up or down it was stuck on the convertible 500 SL 165,000 miles.he’s taking great care of it. I’m actually calling this morning to go back there to have The roof repaired. Only place I’ll go. Like One reviewer said just try it and she’s absolutely right.!

Apr 07, 2024

After Audi Palo Alto butchered my car (oil change resulted in all the oil dumped in my driveway + other issues), I looked for a local shop. Hayes has been my go-to place since then, for both maintenance and other "aging related" repairs. I definitely recommend them.

Mar 07, 2024

Great Getman auto repair shop. Friendly professional staff. Bringing my cars there for years

Feb 07, 2024

A great shop with a very educated staff. Plus they are very nice people!

Feb 07, 2024

Always feel you guys care and are open and honest. Never feel that you guys upsell. Communications are clean and concise and commitments are usually hit.

Feb 07, 2024

Great service. They take time to explain car mechanics.

Feb 07, 2024

I'm so grateful I found Hayes European to handle all of my Mercedes service needs. I used to travel to Monterey and San Jose, but not anymore! Customer service (Kyle & Brian) is fast, efficient and friendly. The mechanic's are painstakingly accurate and diligent! I have full confidence and trust in this local business.

Feb 07, 2024

Knowledgeable, helpful, friendly, very helpful, in fact.

Feb 07, 2024

My van was driven over some plastic material on the road and it wound itself up on the driveshaft. The folks at Hayes European were very professional in dealing with the mess in a timely manner.

Feb 07, 2024

Outstanding service many times. Brian Williams solved a major starting problem on my Rolls since he had mastery of the Bosh injections system. Coordinated frame and mechanical issues on my salvaged Benz SL Car now runs great. Referred me to a quality shop to fix a SRS problem. They made it happen. Now I have a great commuter when it would have never been street usable again. Inspected and tuned my 996 Porsche, now it is running great. Hayes European is willing to look at problems on a various assortment of European cars. Shop is clean and neat with a great customer waiting area. They are trustworthy, positive, communication is outstanding,.pricing is fair and reasonable. I can rely on Hayes European to help with anyone of my fifteen cars.

Feb 07, 2024

This comment is regarding my 2006 TN1 Dodge Sprinter. Hayes European is a VERY technical automotive repair service. First they have the ability to analyze failure to the component level correct and repair at a very affordable cost. I’ve brought this TN1 to Hayes twice, on short notice, with complex problems both times these guys sorted the issues within a day and had me back on the road, “with my wallet still intact”. Don’t hesitate if you’ve got a Sprinter go there. James Cushing

Feb 07, 2024

Why go to the dealer in San Jose to have my Mercedes serviced when I can have the work done quicker and for less money at Hayes European.

Feb 07, 2024

a bit pricey, but they do good work

Feb 07, 2024

they were great i was on a dead line and also needed to store my car for a week and they took care of me and tracked down one of the last starters in existance for my M5 BMW and saved the day so greatful for their efforts and expertise. Very happy with them.

Feb 07, 2024

Been taking car of my vw jetta for 8 years now. Great customer service ,friendly staff fabulous mechanics. Would highly recommend.

Feb 07, 2024

Excellent service at a reasonable cost for troubleshooting and repairing the AWD servo actuator on my BMW X3. The team at Hayes European is professional, efficient, friendly and knowledgeable. Highly recommended.

Feb 07, 2024

Excellent, professional and went beyond helping me with my Sprinter Winnebago.

Feb 07, 2024

Exceptional service and expertise for all makes and models.

Feb 07, 2024

Fantastic experience at Hayes European. I definitely think it's the best auto shop in town, hands down. I work for a van conversion company in town called Levity Vans and we take all of our vans there if there are any issues, and we always recommend our customers go to Hayes. Recently, I needed some work done to my personal truck, a 2002 Silverado (not a european car) and they were super willing to help me out. Kyle was the one helping me out, and he's super nice, extremely knowledgeable, and very smart. Their shop is so professional! They don't try to upsell you which I really appreciate, and they take their time explaining things to you in a way that I really appreciate. Definitely the only shop that I can take my truck to know for a fact that they are going to do a great job. I can't recommend them enough!

Feb 07, 2024

Great knowledge base! Great customer service! They are the only folks I let work on my van.

Feb 07, 2024

Great service by competent pros.

Feb 07, 2024

Hayes has always been awesome!! Been going there for at least 10 years. John and Brian and kyle have always provided excellent service. Reminds me of the services used to see growing up in a small town!!

Feb 07, 2024

Hayes staff is friendly and always do what they say they will do.

Feb 07, 2024

Hey European goes the extra step to advise me on what would make my vehicle better it feels like a proactive experience. Thanks guys.

Feb 07, 2024

I had a fantastic experience with Hayes European! Their service was top-notch, with a quick turnaround and exceptional attentiveness. The personal touch they provide sets them apart from the more corporate Mercedes dealerships. I highly recommend Hayes European for their excellent service and personalized approach.

Feb 07, 2024

Never had issue with Hayes. This is only place I will take my Mercedes. Highly recommend them.

Feb 07, 2024

Real professionals here. Clear communication, quality work, good and transparent pricing, would recommend!!

Feb 07, 2024

These are good people - attentive, patient, helpful, and the turnaround is usually pretty quick. They were able to help me fix my key instead of sending me to Monterey, which I so appreciate!

Feb 07, 2024

This was far and away the best experience I’ve ever had with an auto shop. All work was finished the same day at an extremely fair price. The owner truly cares about the customer experience and is as honest as they come. He’s also very handsome. Won’t go anywhere else for my car repairs.

Feb 07, 2024

We had my daughter's 2006 Volvo S60 towed to Hayes European one night because of a flashing check engine light (misfires from plug coil packs) so it could not be driven. We live 7 hours away from her school and the breakdown happened during finals week and she also needed the car to go to and from school and then travel back home during break. They somehow juggled their schedule and got the work done (and fixed a broken head light bulb) in one day. This was a lifesaver and their repair rates were fair and straight forward. Thanks from a Dad for taking car of my daughter's vehicle while she is away from home!