Heckmann & Thiemann Motors

Oct 07, 2024

I was recommended to bring my VW here from the advice of another excellent shop. They always find a way to get me into the schedule. The repairs and maintenance cost amount approval can be done remotely online after they inspect your car which is great . I had an old part replaced and when I brought it back later the same thing had broken but they honored their own part warranty without me knowing there was an issue beforehand so they are clearly honest as well. Highly recommend.

Sep 07, 2024

Prompt and courteous service They did a great job of cleaning the 911 s

Aug 07, 2024

Gave them a try after hearing of the experiences of others, I could not be happier with my own service experience from Heckmann & Thiemann on my M491 911! All communication (from inspection to progress updates) was comprehensive and timely. However, where I was pleasantly surprised was in how flexible the team was to my "out of town" circumstances. This flexibility included accommodating the car being towed in from the coast and confirming they received it, storing the car for multiple weeks at an extremely reasonable rate until my upholstery shop was ready, and actually delivering the car to the upholstery shop! Milo was a pleasure to work with, as was Bryan - both as he worked to resolve all my car's needs as well as educating me on what was completed.

Aug 07, 2024

I've relied on Heckmann & Thiemann for 30+ years for a 1980 911SC and now a 2016 Boxster. Consistently great work and service.

Jul 07, 2024

Heckmann and Thiemann Motors services our family's portfolio of special vehicles - they are caring, communicative, and always fairly priced. Their quality is first rate and personally, it is their customer touch that makes us feel special.

Jul 07, 2024

very efficient, knowledgeable and accomodating to special needs/requests. i've always had a pleasant experience !

Jun 07, 2024

Milo and crew were friendly, knowledgeable and quick to act on a small issue with my classic Porsche. Their facility is large, clean and an absolute Museum for classic German autos. Fortunately my cars issue was minor but I will definitely return for any future needs.

Jun 07, 2024

Milo was super responsive and the team there for my Porsche PPI was super thorough and professional. I would recommend them 100%!

Jun 07, 2024

This is the most helpful, communicative, and kind shop I have ever worked with. They provide online itemized bill prior to starting work on your car where you can "confirm" or "refuse" services if you'd like. They call and/or text with updates throughout the day. They have went above & beyond in my five or so experiences with them. I always feel like my car is in good hands when it is with them. Good location, clean shop, and amazing people who know what they're doing!

Jun 07, 2024

We recently brought in our daughter's Passat wagon, which has many issues! And they were able to diagnose all of the "issues" complete the repairs quickly and we made it through DEQ! Very happy with their service and highly recommend!

May 07, 2024

I recently had my vw bug worked on at Hickman &Thielman. My car was in the shop for a week. I received texts and phone calls with updates. My car was completed early, and was spotless when I picked it up. Their repairs are always high quality and the employees are friendly and up to date with what is going on with my 🚗.

Apr 07, 2024

Always, I repeat Always, repairs at Heckmann Thiemann are exceptionally. No sales…simply efficient repairs and service. For years and years, I sought resolve for my 1979 SuperBettle. Only Heckmann Thiemann recognized and resolved the problem. Immediately! Not even the Volkswagen dealership could help me! The people - each and every one of them are so very kind, understanding. They live service. A Special Place. Special People.

Apr 07, 2024

Great to work with.

Apr 07, 2024

Wonderful interaction with the owner/manager, was shuttled back home and got my car delivered very quickly, about 24hrs after drop off. Milo, Phillis and Ed Thiemman himself were all a pleasure to talk with. Intermediate service cost was roughly the same price as the Porsche dealership, but much easier to get in their shop schedule and faster turnaround. Will be back with my air-cooled 911.

Mar 07, 2024

Friendly, prompt, responsive, accurate in their estimates, and way less expensive than the dealer. I'm glad they are serving our local community.

Dec 07, 2023

Absolutely wonderful people. I wouldn't dream of ever going anywhere else to have my cats worked on.

Dec 07, 2023

Great service!

Dec 07, 2023

I have to admit, I’ve been going to various Porsche repair shops and dealerships for years. I have been to many all over the U.S. My experience with Heckmann & Thiemann was the very best. From the kind reception, to the walk around, to the texts, emails, and invoices, the entire experience was exceptional. Everyone was kind and professional. A quick glimpse into the facility speaks volumes: classics, supercars, customs, “poor man Porsches,” VWs, Audis, you name it. What a great experience. They have gained a customer who has no intention of changing shops. You would be missing out if you chose anyplace else

Dec 07, 2023

They got my wife's 50 year old super beetle running like a dream. She's thrilled. : )

Dec 07, 2023

What an awesome group of people. No reason to go any place else.

Dec 07, 2023

Brian, Milo and team took great care of my 964. Only reason it's not a 5 star is because it took a bit longer than I had wanted, but if you want someone to take the best care of your car, take it to Heckman & Thiemann. From the diagnosis, to the estimate and the top notch, quality workmanship, this is the best business in town for care of your favorite vehicle. I wouldn't think twice in putting the care of my car in their capable hands. The car is sorted better than it's been in years.

Dec 07, 2023

Highly recommend this place. Milo provides the best customer service. His communication is excellent and pricing is reasonable. If you want your car fixed properly and timely then go to Heikmann and Thiemann

Dec 07, 2023

I cannot say enough nice things about the folks here. I trust them 1000%. I took my Boxster in, and they fixed her up. Their mechanic trained at Porsche in Germany so you know he knows!

Dec 07, 2023

I have finally found an independent Porsche service that I am truly happy with. Their team really treats you, and your car as family. Their prices are extremely competitive and they are honest about their costs on repairs. A true 5 star experience.

Dec 07, 2023

Just got the car back one day ago. So far, so good. Never used H&T before and the work requested looks to have been performed. Car was finished on time and communication with the shop was excellent. Been professional all the way!

Dec 07, 2023

Service on tire alignment was very good; however the extra charge (supposedly to pay for computer upgrades on alignment equipment) was a surpirse. There was no fluids, etc. for disposal but also a extra charge to dispose of the wiper blades was also questionable; I could have disposed of them at home and no charge would supposedly been incurred. These surprise charges should be rethought.

Dec 07, 2023

The team at Heckman & Thiemann was recommended to me by my long-trusted repair shop for specialty expertise with VWs. They didn't disappoint; very thorough, fast, and fair priced. I had a follow up question and they invited me to drop by at my convenience. They looked at my Tiguan on the spot (turned out no action needed in this case) and even fixed one of my brake lights in 5 min for no charge. Shout out to Rashann (sorry if I've butchered your name, Sir!) and the team!

Dec 07, 2023

The work on my car seems to have been done well, and I'm happy with the mechanic. The reason for the 2 star rating is that I was twice reassured on timelines of my repair and twice disappointed. I had to call them to figure out what was going on with my car, instead of them calling me. It's frustrating to be promised that the work will be done only to return the rental car and find out that my car had been pushed to the next day. It would have saved me a lot of time and frustration if the communication would have been straightforward and honest. I think management and the front office need to improve their communication and workflow with customers. The entire process caused me a lot of frustration.

Dec 07, 2023

They are the Best. Thorough, dependable and trustworthy. We've been clients for decades!!!

Dec 07, 2023

They took care of my Beetle for 17 years and currently keeping my 1999 Jetta in good shape. I would recommend them to everyone.

Dec 07, 2023

This business is rotten to its core. Last year, Heckmann & Thiemann Motors gave me a factually incorrect diagnosis of my car which led to the destruction of my Touareg's engine. I repeatedly tried to compromise with them, and yet the owner refused to take any responsibility for their incorrect report and blamed me for not asking them to double-check their results. They told me that I should have said there was a possibility a certain part may have been damaged, but the WHOLE POINT of the diagnosis I got from them was to check over that part anyways. I am now out THOUSANDS of dollars due to their failure to properly inspect a critical part of my vehicle - apparently they aren't capable of giving you a correct report of your vehicle's health without you telling them what's wrong with it beforehand?? I filed a lawsuit against them which was dismissed, but the handful of lawyers I have talked to all stated that the referee (not even a judge) ignored the contract I signed with H&T and misunderstood and incorrectly applied multiple aspects of Oregon law. The owners acted like children and ignored my communications even when I tried to compromise with them, questioned my integrity, and completely dismissed the photo evidence I sent them. Sure, I bet that 99% of the time you'll have a great experience here with some great mechanics. But the other 1% of the time when they make a mistake, you'll be dealing with the most disgusting business practices I've ever experienced and an owner and president who will never accept responsibility for their mistakes while blaming you for not reminding them how to do their job properly. So ask yourself, are you willing to take that 1% chance? Because I know I'm not. Go find yourself an actual upstanding auto shop in Portland, there are a lot to choose from.

Dec 07, 2023

We have an older car—19 years to e exact. H & T never makes us feel less than any other customer. They are always friendly and helpful, their repairs are spot on, and from all we can tell from past experience, their prices are not excessive. We’ve had our car in three times, from minor repairs to major, and just for an inspection before a long trip, which they did for free. We’re hooked.

Dec 07, 2023

have visited several times, this latest was for a quick ac recharge, happy with the results.

Dec 07, 2022

Always a pleasure doing business with a shop you know you can trust explicitly with your vehicle. Friendly, kind and extremely knowledgeable people with pricing that it more than reasonable. I have no hesitation giving them five stars.

Dec 07, 2022

I initially had a fantastic experience here, but unfortunately cannot in good conscience recommend that anyone go to H&T. I had brought my Touareg here in part to get a second opinion on what another shop claimed was a damaged engine mount, but after H&T's 54-point inspection stated that both engine mounts were in good condition, I trusted the judgement of a specialized German auto shop over the generic one that my car was at previously and did not replace the engine mount. However, the engine mount truly was damaged and somehow was completely missed on the 54-point inspection. This led to the destruction of the second engine mount as well as catastrophic engine damage. I had a phone call to discuss the issue I was facing a few days ago, in which I was very polite, but both the owner and the manager blamed me because I hadn't mentioned the possibly damaged mount, which was true. I forgot to mention it initially because there were other more pressing issues, and trusted the integrity of the 54-point inspection report claiming that the mounts were in good condition when I saw it. Even though the manager claimed that even aesthetic and not structural damage on any part would be noted on the report, the damaged engine mount was somehow completely missed. It is not my responsibility to specifically mention a part that should have been checked on the 54-point inspection anyways. My engine is now destroyed and H&T blamed me because I "took the car on a road trip and destroyed the engine" when it is literally an auto shop's job to make note of unknown issues on a diagnostic report. Both the owner and manager repeatedly dodged my question asking if the claimed good health of the engine mount on the 54-point inspection was misleading or outright incorrect. It is not a complicated or hard part to notice - another mechanic at a shop a few weeks ago noticed that both mounts were broken within a minute of looking in the engine bay for an entirely unrelated issue. Edit: I have tried multiple times to clearly explain my claims to the H&T team and they continue to dodge my questions and lie. I made it clear that I have a huge amount of evidence to back up my claims and they never expressed any interest to see it or to reach a compromise. Their response to this review entirely misses my point and contains a handful of straight up lies (I did not decline all the work suggested by them and they EXPLICITLY told me it would be OKAY to take on a long trip). I would restate that you should find another more upstanding auto shop in the Portland area. There are a lot to choose from.