Heights Autohaus

Nov 20, 2024

I don't write a lot of reviews but Heights Autohaus went above and beyond to take care of me. I waited a few months to write this review to make sure the coolant leak saga on my diesel Audi Q5 had indeed finally come to a close after multiple attempts from different shops, and I'm happy to report that Heights Autohaus was the one to finally solve the issue. Just as important though is the WAY they went about conducting business. Trey and Stan worked with me from the get-go and even pulled in the owner to earn my business in a way that I find very rare these days. Transparency, empathy, proactive communication, and professionalism were on full display. On top of that, Scott (the tech) took the time to show me what had caused the issue, how he did the repair, and what I can do going forward to keep things running smoothly. The whole crew exemplified the value that local businesses bring to the community, and I won't be going anywhere else for repairs or maintenance items in the future. They also did some suspension work that has been great so far. Amazing experience overall.

Nov 13, 2024

The guy with the glasses was very blunt about my vehicle.

Oct 27, 2024

Awesome customer service! Highly recommend!!

Oct 27, 2024

Fast, friendly and reliable! The only place I take my car besides the dealership

Oct 27, 2024

Great job diagnosing an issue with our Yukon Denali. Great communication and quick turnaround time. They even provided a ride home when our car was being repaired. Thank you Stan and Trey!

Oct 27, 2024

Great vehicle service and excellent customer service 🥰

Oct 27, 2024

Questionable business ethics here! I was buying a battery for my wife's car today(carry-out) and as we were finishing up the credit card charges I asked about the battery core charge for when I returned the old battery as the total charge looked a little higher than I expected. I was told there is no core credit--that batteries are considered a "petroleum product" and the state charges a fee for their sale and disposal. Well, I already knew about this state fee, so I asked to see the receipt and showed the salesman that there WAS a $3 state fee for the battery. Then I noticed there was ALSO, a $24.75 fee called "shop supplies", and no mention of refundable "core charges" anywhere. I told the salesman something was wrong here, but he continued to insist this $24.75 "shop supplies" was something the state requires and the charge was built into their Interstate battery program, and that none of the "shop supply" money goes to their shop--that's just how it works. Well, I know this is NOT how battery sales are supposed to work! And, I also knew I was getting overcharged to the tune of $24.75, so I cancelled the entire deal and went down to Advance Auto to buy my battery! Not only did I get free installation of the battery at Advance Auto (Autohaus quoted me $30), but since they were exchanging the battery for me in the parking lot they credited the $22 core charge immediately, thus I didn't have to bring the old battery back--just left it with them. There is definitely something sneaky going on at Heights Autohaus when it comes to these "shop supplies" charges on battery sales, especially as this was a carry-out purchase that don't even use any shop supplies!!

Oct 27, 2024

Quick and easy! Car is always in good hands here. I trust them and their expertise!

Oct 27, 2024

Really great service, fast, affordable. I took a Porsche there and really did a great service.

Oct 27, 2024

Stan thank you for Making mycar experience awesome and fair pricing. Definitely have a new customer for maintenance of my mercedez

Oct 27, 2024

Very friendly and professional service, thank you for getting the job done right! Just be prepared that the labor cost reflects the quality of work

Sep 27, 2024

Amazing service. Well worth it. Stop by. Same day service. Amazing!

Sep 27, 2024

Customer service is amazing here!! They even call you a Lyft to bring you home and pick you up!

Sep 27, 2024

If you want to see how smooth a shop runs, sit around the customer service desk about a half hour and all will be revealed. The shop and the front desk have strong communication as well as the different levels of management. Trey was running the show that day and he was happy to make sure I knew what they knew about my car’s situation by way of showing me the damage on my car and explaining the different approaches. Seeing it was everything and helped me make an informed decision. Beyond that and making sure the part was at the shop expediently; Trey took time to call about my service contract and help me make decisions about ways to pay. No part of the process was veiled and every attempt to be sure clear understanding was made. Trey went above and beyond in his kindness and knowledge. It helped me feel involved in the repair process and informed. Thank you for helping me but also being a shop worth visiting!

Sep 27, 2024

Great service! Very knowledgeable staff.

Aug 27, 2024

Always helpful!!!❤️

Aug 27, 2024

Best place for your car it doesn’t matter what kind of car they work on it all. They are honest and very knowledgeable. Special thanks to Jessie who worked on my car he is very honest and explains everything to the detail. I won’t take my cars anywhere else. I will recommend every one if you need a mechanic to go to Hieghts Autohaus to get it done right and with a warranty.

Aug 27, 2024

Everybody was so respectful, courteous, awesome, and the price was great They treated My Car like their own car. How awesome is that?

Aug 27, 2024

Great and fast service!

Aug 27, 2024

They sent me a coupon in the mail so I checked them out for my oil change and they were great!! Super friendly staff and they worked with me on pricing!

Aug 27, 2024

Wonderful customer service and very quick!

Jul 27, 2024

Great customer service and great mechanical experience and service! Thanks Autohaus!

Jul 27, 2024

Great, same-day service on a newer model European car. Stan was a pleasure to work with and was honest, transparent, and helpful through the whole process. Would not hesitate to return for next service. Thank you!

Jul 27, 2024

Changing out the whole motor took less than a week. It runs great and everyone I taled to at Heights Autohaus was both helpful and friendly

Jul 27, 2024

Excellent customer service, reasonable prices, and courteous.

Jul 27, 2024

Great job, clear communication, and prompt service! Will definitely be back!

Jul 27, 2024

I appreciated the transparency. As a woman, I am always vigilant about auto cost and repairs. Although it was not the outcome I’d hope for, the service was quick and I was not price gouged. Mr. Stan and Mr. Alex are the BEST! Also, to prevent you from having to wait, they provide a car service!! I will return again and again. KW

Jul 27, 2024

I cannot thank you enough for helping me to get my car serviced. I received not only speedy service, but the best car maintenance customer service I've ever received. Thank you for everything, and you all now have a permanent customer.

Jul 27, 2024

I was on the freeway, engine light came on. I googled, called and Stan kept me calm and told me I was close to the shop. I arrived, they were Friendly, fast and took care of me right away. I feel I came to the right place for my Mercedes! Thank you!

Jul 27, 2024

The team here saved my butt when my brakes unexpectedly died. They got me in quick, sent out an eval and got a quote. I was blown away by their transparency, diagnostic report they sent via email/text (super neat if you’ve never used this), and had my car ready to go. If you have any auto needs in the heights area, I highly recommend bringing your car here.

Jul 27, 2024

This place is great! I was in and out with an oil change and they made sure I was very aware of every step of the way! Strongly recommend!!

Jun 27, 2024

I have never had a better mechanic experience! Customer service was phenomenal every step of the way, my car was completed very efficiently, and prices were great. I will absolutely be taking my car here in the future!

Jun 27, 2024

Muy buen trabajo la verdad, rápido, atentos y exelente personal

May 27, 2024

Service was amazing. It was same day diagnosed my problem in minutes. Drove me home. Called me back and actually fixed my problem. I works recipient then to everyone. The owner is very personable and somewhat of a saint

Apr 27, 2024

I am that guy that treats his car like his children - this place is absolutely the BEST (mercedes e300). Service, comms, professionalism, etc... take your vehicle here.