Heiser Toyota Service Department

Jul 07, 2024

Parts dept wasn’t open when they were supposed to be, wasted my drive over here.

Feb 07, 2024

Bought a Highlander Hybrid a couple weeks ago, purchased it before it had been detailed, before photos had even been taken to put on the website. As part of our sales contract, we were offered a complimentary detailing scheduled at our convenience since that hadn't been done before the sale. That was scheduled yesterday at 8AM, and we were quoted 5 hours when setting the appointment. The service crew tried to charge us $300 when my wife showed up to drop off the car until my wife informed him it was part of our sales contract, at which point he backpedaled and said detailing wasn't really a service they offered. 5 hours later, we needed our car back. They hadn't started, and offered us a loaner car for the meantime. Over the next almost 8 hours, we saw them via the Toyota app opening/closing doors, hatch, etc. apparently finally getting to work on what was supposed to be started at 8AM, the point of an appointment. This continued until about 9PM. We were told we would be pleasantly surprised at how clean it was. Surprised, yes. Pleasantly? Absolutely not. If this is attention to detail during a detail, I will never bring my vehicle back to this service department for any reason. My 6yo was able to spot most of these and say it's not very clean. Some of the obvious spots, like the blue substance in the trunk, we can finger-wipe bits cleaner than whomever performed this "detail." The candy in the rear cupholder is icing on the cake - really cleaned out those cupholders like the receipt says. At least it was free, definitely looks like a free job.

Jan 07, 2024

Update: I came back for another emissions test after fixing my car and was told I’d have to wait because they prioritize paying customers. I waited 35 minutes for them to do a 2 minute test. Original review: I needed an emissions test done so I brought in my vehicle. My vehicle did not pass and I asked them about getting temporary plates in order to get an extension on my plate renewal so we can figure out why the car did not pass. The DMV had told me just before this that any DMV certified emissions test location should be able to provide these plates so we can avoid waiting at the DMV. However, the rep told me they don’t issue temporary plates in those circumstances and they were just the middleman. I called the DMV back and they said that this is absolutely not true and Heiser had no reason to refuse us because we qualified for the temporary plates and extension. So now I will have to make another trip and wait at the dmv to get the temp plates I should’ve been able to get here.

Dec 07, 2023

Always great service!

Dec 07, 2023

Best service department in the world!

Dec 07, 2023

Friendly staff. The mechanics do good work.

Dec 07, 2023

Thanks. Hesier Toyota is a great place to go for car services. Walk-ins are ok. Thanks.

Dec 07, 2023

Accommodated me for a flat tire in a timely manner without an appointment. Thanks

Dec 07, 2023

Even with appointment an oil change and tire rotation takes 1 1/2 to 2 hours to complete.

Dec 07, 2023

I was able to schedule a next-morning oil change. When I arrived, the team promptly got to work on my tire rotation and oil change. Kevin was very professional. My appointment only went over by maybe 5 minutes and he was still apologetic and respectful of my time. Would definitely return!

Dec 07, 2023

I'm a big fan of Josh and Kyle. They take care of me every time I come in and I'm always impressed with their professionalism. Darren sold me the car (I highly recommend using him too) but your whole staff keeps me coming back.

Dec 07, 2023

One star is for the benefit(s) of the doubt. I selected an appt on-line for a couple days out. Received an email saying I'd be getting a conformation. A couple days out I received the conformation but it was for a couple more days.OK, maybe computer "stuff". So the day comes. Waiting for the service desk to pull up my info is taking unusually long. Service person then goes to get the VIN. Another long wait. Then, "Have you ever really had this car here before?" Besides buying it this is visit number three. (I'm losing confidence here). Takes all my information as if I am new. Tries to sell me an alignment (long I don't take no for an answer) which I am told is recommended at 15,000 miles. Not included in Toyota Care. This is our 4th Prius. Others didn't need that. (Not feeling so good about this). 15,000 miles is an inspection and tire rotation. Maybe they were really busy but it was to be double the time normal time. The real kick was the "who are you" and the "alignment." I choose to skip this. One more Toyota Care visit at 20,000. If I can do it somewhere else I will. If not I'll have to decide if I want to bite down hard for one last time. I left (probably for the last time) feeling poorly about it all. Very much so.

Dec 07, 2023

Scheduled a service appointment for 11:30am. It has been 2.5 hrs and my car service was not done. No one gave updates or told us if the car is being worked on or anything. No satisfied at all with the service here.

Dec 07, 2023

Very good services. Especially the shop department.

Dec 07, 2023

While we had a great experience on the sales side of Heiser, I’ve been less than impressed with the service side. My first experience was, 2 months after we got the van I got a flat tire. Unfortunately, the Hybrid Sienna doesn’t come with a spare. I had to have the van towed to Heiser for a new tire. Two hours after my van was towed I called to check in and the response I got was “we don’t have your van….click.” To which I called back and said, I just spent a LOT of money at your dealer on that van and had it towed to you for service, so please find it and give me a call. Response: “Even if we have it, it isn’t going to get done today.” Me: Understood. I didn’t expect it to be done today, but I did expect some curiosity for this unfortunate circumstance. After that their tune changed and I was shown some respect but it should’ve have taken all that run around to get there. My van was fixed the next morning and working with Josh that morning was a much better experience than whoever answered the phone the day before. I look forward to my next service department experience. (I hope this was a one time occurrence.)

Dec 07, 2022

I bought my car here 3 yrs ago. Beat other dealers by over $2000! I continue to get my vehicle serviced here and I'm very happy with the friendly and knowledgeable personnel.

Dec 07, 2022

Oil change and tire rotation in and out under an hour

Dec 07, 2022

Every thing is good except the path to get there. Road construction sucks.

Dec 07, 2022

I came in for an oil change today and Vincent Lor did an amazing job. I was in and out within a half hour.

Dec 07, 2021

I am only going to give 3 stars for my total experience at Heiser Toyota. The Service Department was fine - no problems. In and out in 30 minutes. The Payment Desk was fine - no problems. The problem was after with the car wash. The exit door did not open - I needed to call Heiser and ask to be let out. I was stuck for 11 minutes - unacceptable. Make sure that your exit door operates correctly.

Dec 07, 2021

Many issues with estimates & real or actual final cost. At first repairs were a little over 2400, final cost over 2800. I was told a gasket & piece of pipe was needed & that upped the price?---hmmm!

Dec 07, 2021

What happened to all the cars?