Herndon Auto Services

Oct 20, 2024

Always a pleasure to do business with Herndon auto. The staff is very helpful and there work is very outstanding and they get the job done in a reasonable amount of time. My vehicles have been serviced there time and time again and always in always happy with Ricky asks his crew.

Oct 20, 2024

Do not bring your vehicle to Herndon auto! I brought my car in for an oil change and after getting it back, the transmission would not shift into gear properly with the check engine light turned on. Before bringing my car in, it was in perfect condition. They refused to resolve the issue and wanted me to pay to fix the issue they caused. Horrible customer service and management was very disrespectful.

Oct 20, 2024

Herndon automotive services is great. They have always worked on my Mercedes and they’re always affordable. I used to take it to the Mercedes dealership, but then Herndon Auto took such good care of me with pricing and customer service. I returned back every time for service the front office staff Nadia worked with my insurance worked with my warranty it was, very smooth no stress on me as the customer at all she handled everything she updated me. She called me. She left me voice messages. They really take care of you. !!!

Oct 20, 2024

I brought my 2019 Mercedes GLE 400 in for a routine oil change and air filter service. After receiving my car back, I now have a check engine light and my transmission is not shifting properly. My Car was in PERFECT condition before the oil change. I took the car back so they can diagnose why I'm having these issues and they could not give me an explanation why and even wanted to charge me for additional services for the problem that they caused! The office manager Nadia was unsympathetic and disrespectful. The service manager Simon did not offer to resolve the issue either. This is a SHADY business that sabatoges customers vehicles in order to get you to spend more money. The other 1 star reviews pretty much reflect the same thing that happened to me so it seems this shop has a history of doing this to other customers. This was a Terrible experience. I will never return to this shop again and strongly advise anyone to look elsewhere for your service needs.

Oct 20, 2024

I have been a customer for over 25 years. I purchased a 1983, sl 380 and took it to Ricky for my first oil change. This was such a great experience, i knew i would be a customer for life. What made that experience so special was Ricky took the time to educate me about my vehicle and what he observed while changing the oil. He has always found time to keep me up to date on my vehicles and its performance. Honest and fair with the service and prices. Because of the service i have received, i have told several of my friends through the years to take their Mercedes to his shop. You need to go and find out for your self and you will become a customer for life.

Oct 20, 2024

Ricky the owner, Simon and Nadia at the front desk are terrific individuals. I’ve been getting my MB vehicles serviced there for over 20 years and I highly recommend them. Professional, prompt and very detailed.

Oct 20, 2024

Amazing and quality service, since I have been coming here they do nothing but Exceptional Work. I’m always happy with the service and the exceptional customer service.

Aug 20, 2024

Herndon Auto Services is amazing! Nadia is kind, thoughtful and brilliant! I have had two encounters and both of my experiences have been excellent! Erin drove me home and picked me up when my car was done. This service was amazing and he was also very kind! I spoke to Ricky and expressed my gratitude for this amazing service. Thank you to all of you! I appreciate all you have done for me!

Aug 20, 2024

Nadia was great. She squeezed my car in last minute and was able to fix the problem the car had efficiently! Highly recommend this place. Good service and good mechanical work done.

Aug 20, 2024

Took my car last month for a transmission oil change. I drive a 2016 CLA 250. After servicing my vehicle, the rep told me I needed brakes, shocks, and that my transmission had a minor leak. I was quoted about $5000 for everything! I told my daughter about it, and she drives a Mercedes as well and she told me to get a second opinion. I took it to where she takes her vehicle. Turns out I don't need any of that! Finding an honest and transparent mechanic/shop is hard to come about these days. I will never be taking my car to this place again.

Apr 20, 2024

My amazing experience at Herndon Auto service has been a wonderful one partly due to the outstanding service and highly skilled office manager Nadia. I appreciated how Nadia consistently communicated with me. Her attention to detail and commitment to excellence when it came to knowing her stuff about the Mercedes Benz cars is unbelievable. The girl knows her stuff!! Herndon Auto Services is fair and honest with the services they have to offer. Their work is magnificent! Your strong leadership as a business is evident. Thank you Nadia for being approachable and supportive, your ability to listen created a positive atmosphere to return back to Herndon Auto Services. Ricky your a lucky man to have someone like Nadia. Dee Chavez

Dec 20, 2023

I'm upset right now for these reasons. Lack of communication. Broken promises and misleading expectations. They had me on hold for 30min. I get disconnected. Immediately call back and their phone line is set to voice-mail. Not the first time I was on hold and they don't call back. Car has been in the shop for over 6 weeks now. It's my primary. I need it. I do not recommend them. This is me going to them for almost a year now. It's a pattern of unprofessionalism. As soon as I get my vehicle back, never seeing them again. Taking my future business elsewhere. Edit update: Got my car back after 2 and half months. Sucks when it's your primary but it came back with more electrical issues. They further worked on it and fixed the issue. Way better communication this time around. I believe the issue was with one girl but NOT the main girl. She had more professionalism. I felt more comfortable having her updating me about my vehicle and expectations about my options. I'm revising my review because I had a completely different experience the second time around.

Nov 20, 2023

Honest and professional. Thank you for fixing my car. Great price and awesome people.

Nov 20, 2023

Fantastic service. Simon provided excellent service. Very courteous staff. I highly recommend this place.

Nov 20, 2023

Good service

Nov 20, 2023

Great customer service

Nov 20, 2023

Great mechanics,good price on repairs

Nov 20, 2023

Had my vehicle for over a month and couldn’t fix the issue and still charged me almost $2000! I then took it to another shop that fixed my issue in less than two days and spent way less! Incompetent and unfair repair shop

Nov 20, 2023

I have been coming here ever since I bought my car in 2015 and all the staff have been friendly and professional. They will do a diagnostic on your car and make you understand what needs to be fixed before proceeding, they will even give you recommendations. Best place to go if you have a Mercedes. Even though they work on other brands.

Nov 20, 2023

My husband and I have been taking our motorhome to Herndon Auto for years just for regular services when we broke down last year 280 mi from home they could not have been more help Ricky traveled a total of over 500 Miles round trip not once but twice to make sure we were all right at the truck stop we were broke at his right hand person Nadia is the bee's knees between them and Nadia is very very hard work they got us an engine got us back on the road did the repairs we could not be more pleased they even let us sleep in our motorhome on their property for one night because we had nowhere to go and then drove us a hundred miles home the next day these people stand by their word they will help you Ricky and Nadia I cannot thank you enough you literally saved us that day and we will be customers for the rest of our time here not only are they good people but they love the Lord and you can't ask for much more than that thank you for entering my life Ricky and Nadia okay now

Nov 20, 2023

The Owner and his staff are the best! They always do their best to provide exceptional care for my vintage Mercedes. Ricky 's vast knowledge of automobiles is amazing and his dedication to a customer's vehicle is unparalleled. All who work there take great pride in serving customers with their car's service needs--and it shows. I highly recommend Herndon Auto Service, especially for assistance on Mercedes-Benz. This shop is a great asset to the Central Valley and I'm pleased to be a happy and satisfied returning customer.

Nov 20, 2023

Very professional best customer service. Excellent auto service. I was so happy to come here for my Mercedes’ repair. I will recommend every one for the service. 10/10

Nov 20, 2023

Worst auto shop I've ever been to, didn't do the job right , held car hostage. Had my car for month didn't even repair the tire pressure sensor like I asked, 4 weeks again smh or maybe they just didn't check tire pressure. Maybe I'm a one off and they're usually good but read similar bad reviews that sum up my experience here. Back to European Automotive I go they're the best 👌

Nov 20, 2022

Always used this shop for my mercedes.

Nov 20, 2022

I have an estimate so far so good

Nov 20, 2022

I highly recommend this place for all your auto repair needs! They are honest, affordable and fast.

Nov 20, 2022

I pretty much go here for all services, they get my car in quickly & have straight to the point prices. You know when a place just feels right, I feel comfortable leaving my car in their hands.

Nov 20, 2022

Really great with communicating and honest about their prices and work. Great to work done for Mercedes. They also do oil changes on Maseratis

Nov 20, 2022

The ladies were extremely nice and helpful. I appreciated the honesty 🙏🏾

Nov 20, 2022

This shop is absolutely terrible. The woman in charge will try and trick you out of money and keep making up false promises and lies untill she can take as much money as she can from you. Creating problems in your car and making things up to charge you more. Took my car in to get something fixed, she said it was fixed and charged me for it but when I got the car it wasn’t fixed and had to pay for it.

Nov 20, 2021

Great fast service. Wonderful staff.

Nov 20, 2021

The worst. Have haD my car for over 2 months... tried to give it back with check engine light and auto suspension automatic light on. My car is still there! Horrible liard.

Nov 20, 2021

Very honest and fair prices.