Highway Urgency Response Team, LLC & 24 Hr Roadside Assistance

Nov 15, 2024

Tyrone was great, changed my tire and plugged the old one. Fast response and very responsive. Would recommend.

Nov 06, 2024

Great service! He was very responsive and immediately revived my car battery. I also appreciated that he explained exactly what went wrong and how I can avoid the same problem in the future. I highly recommend this service.

Nov 06, 2024

Got my car started in 5 minutes

Nov 06, 2024

Not reliable at all, I called them for roadside assistance service there was supposed to be a guy coming out. I was giving his number I called him. He sound like he was still in the bed. He sound like he was not interested or had any enthusiasm of being on the way I called the main number back no answer and then I received a text Saying, sorry the guy was skeptical that I had already called roadside assistance GDOT so he didn’t wanna come.. Very unprofessional and disappointing waste of my time.

Nov 06, 2024

Quick response and coordination time and great customer service!!! Will definitely call them if I’m ever in a bind again

Nov 06, 2024

The guy that answered the phone was so rude to me & then proceeded to text my phone saying I’m broke because I didn’t want to pay for his service. If there is a way I can go over this person head to get them removed, please let me know!! This is unacceptable!!

Oct 06, 2024

Larry is great! This company doesn't know what they have with him. Larry is truly interested in helping you out. I was not a customer of their service and still Larry gave me great advice. He understood my situation and considered what my best interest was, price-wise, time-wise, and what just made sense. To be honest, from just speaking with Larry, I trust him and recommend his advice -- it was logical and informative. He went out of his way to speak with me, extensively, about my situation, and devoted time to research different options for me. I will save his contact for future use, as he helped me when I was in need. I would definitely recommend his service to others. Thank you Larry.

Oct 06, 2024

Unfortunately I had one of those nights like we all encounter... My tire bust while riding on the highway. Like most of us, I began calling several mobile places, in fact, my husband and I both doubled up and called around..gathering quotes and such because we didn't plan for this expense, and didn't have what most people offered as the charge. Now, this company texted me and didn't answer the phone. That's fine. I texted back everything necessary, yes, whilst talking with others...because this is not just about one company of choice; this decision requires money and time consideration. As I was consulting with them and another company, the other got back with me with results and a price I could handle before this company did. Okay. What's the problem? The screenshot is . I didn't mean any harm in letting them know I found someone else quicker. I even wanted to keep them saved as a resource in the future. This was their professional response. Really? This is what we're doing. Wonderful business you have here. 😑

Sep 06, 2024

Absolutely worst service!! We called them and they gave us a false ETA. They never showed up. Do not recommend at all.

Sep 06, 2024

Larry the “Dispatcher” is very disrespectful and distasteful and he really lacks customer service skills! I don’t know how the hell these people are even still in business. You should never talk to a customer reckless who is about to give you their hard earned money. If you’re ok with being talked to crazy then by all means go ahead and go to them. But for me I have standards and expectations when it comes to being serviced. He talked to me very out of pocket like I was someone he knew personally and had a problem with and that wasn’t ok. We sat with our children for 4 hours waiting on someone then he switched to another driver who didn’t have the spare tire or anything like that! The driver was trying to press my husband about a 25$ service fee for driving to him and didn’t complete or do the service. Trying to get paid off us for driving to us no take that up with who you work for not us I would never pay for a service that wasn’t completed. We had to call another towing company and wait an additional hour. Please be aware of what you could deal with while communicating with this.company

Sep 06, 2024

Larry took his time to find us the best option at affordable price for a tire at 10pm at night on a Saturday. Highly recommend he truly cares about the customer.

Sep 06, 2024

Please do not use this place. They will give you a Fake ETA and then not answer your calls when you try to check on driver eta. They are not honest and reputable company.

Sep 06, 2024

Very professional and they got here in literally 5 minutes! I high recommend them! Great price

Aug 06, 2024

**Terrible Service - Avoid at All Costs** I had a flat tire and called this company for a repair. They came out and supposedly fixed it, but when I woke up the next morning, the tire was flat again. Clearly, they missed a hole or did a shoddy job. I called them back, and they assured me someone would be out in an hour to correct their mistake. Two hours went by, and no one showed up. I tried calling multiple times, but suddenly, they stopped answering my calls altogether. This kind of unprofessional and unreliable service is completely unacceptable. Not only did they fail to fix the problem, but they also wasted my time, money, and left me stranded with no help in sight. I would strongly advise against using this company—they are not dependable and do not stand by their work. You’re better off taking your business elsewhere.

Aug 06, 2024

Answered the phone fast when my car wouldn’t start The guy on dispatch was polite and reassuring, and the arrival time was fast as well.

Aug 06, 2024

First time having a flat tire today in no time received assistance. Very professional, Kept communication explained the process. Constantly made me aware of the arrival time excellent customer service. Will be in touch for the near future when needed. Thank you so much!

Aug 06, 2024

I don't normally leave reviews, but this was the best road service I've ever gotten and they went way above and beyond to make sure I was taken care of. Had a flat and a bad spare with no jack, they showed up within 30 minutes and took care of everything, even found me a new tire at an amazing price. 11/10!

Aug 06, 2024

I told the man to hold on .Give me a moment.The customer service was trash.I never said anything on the phone to offend the person.This was crazy.

Aug 06, 2024

If I could give them 6 stars ⭐ I would. They the best in the state. Professional Fast Down to earth

Aug 06, 2024

Left me on the side of the road tried to call back he blocked me. Had my friend to call him back he answer told her to hold on. Then blocked her. Had my 2 month old in the car. If he didn’t want to change my tire that all he had to say I couldn’t do it.

Aug 06, 2024

They were quick and efficient and very kind they were able to get someone out to me quickly the process was so EASY!

Jul 06, 2024

Don’t book with any services unless you’re ok with wasting your money. Yes you may see a few good reviews but this man is DISRESPECTFUL! He provides poor service and acts as if he is high while working, this is probably why the service is so poor. If he messes up, he will ignore you and not try to resolve any issues.

Jul 06, 2024

Great service! Called and he came same day to assist with the repair I needed. Quick exceptional service. Will use again

Jul 06, 2024

Larry saved us! I was towing a horse trailer on a hot day and had a blow out with a horse on board in the worst possible place on a busy highway. I used google maps to find this company and they came quickly. It was incredibly dangerous for him with no good shoulder and heavy traffic going by within feet of us at high rates of speed. I was soooo scared for him. I did my best to get the traffic to see us by waving my arms but it was a terrible situation. We literally hugged when it was done because we were both so relieved to be safe. Nicest guy ever. Once I got the trailer back to show venue, Larry arranged for me to get 4 new tires installed on site as I had no trust in the tires I was using. He truly saved the day and I will forever be in his debt for saving us and risking his life to get us to safety.

Jul 06, 2024

Larry was great! Responded quickly and kept me up to date on time with my replacement tire!

Jul 06, 2024

My service with Larry was Top tier… He is skilled and professional, easy going gentleman reliable and was on time. I highly recommend job well done. Keep being an awesome person. Prices were reasonable under the circumstances. Thx a lot Larry 🙏😇

Jul 06, 2024

The best of the best frl!!

Jul 06, 2024

Very reasonable price, and extremely quick service for me and my pregnant wife.

Jul 06, 2024

efficient

Jul 06, 2024

scammed me!! worked on my tire and it was back flat the next day .. called and never responded . then when i did get in touch wanted more money and tire still never got fixed.

Jun 06, 2024

He was very quick and responsive. Thank you so much.

Jun 06, 2024

I contacted this company for my sister, who is a flight attendant .She had just returned from a 3-day trip , realizing that one of her lights was left on and needed a jump . Larry was very rude and unprofessional. My husband had to step in and take the phone from me due to Larry's unpleasant behavior. After i hung up the phone , he then texted the middle finger imoji. Apparently, he went to the wrong lot at the airport and then became very belligerent.

Jun 06, 2024

LARRRYYYYY got Blue jumped + back up within seconds, pulled up within minutes of our call , checked the alternator and all. I’m so grateful. Shout to a legend, Larry. #LegendaryLarry

Jun 06, 2024

Larry plugged my tire & aired it up . I called & he showed up within 10 minutes & got it done very FAST!

Jun 06, 2024

Left me stranded after saying he will be there in 15 min. Never called, then accused me of getting a jump start without canceling the service. I had to call another company for assistance. Extremely rude. Terrible customer service. Find another service if you can.

Jun 06, 2024

This man is very disrespectful me and my sister called for a jump. We waited literally 3 hrs and when he did finally reach out he claimed we had got a jump already cussed out my sister all while we were still there with no jump.

Jun 06, 2024

Unprofessional.