Honda of the Avenues Service

Dec 02, 2024

Terrible communication from the service reps and the techs were both lazy and rude. They didn’t even diagnose for the reason I brought the car in. Take your car somewhere else, ANYWHERE ELSE! I am begging you. They even scratched my car!! If I could give them a lower rating I would.

Nov 06, 2024

Early in the morning on Columbus day my Hrv 2023 rear windshield shatter and I knew that Honda have a Recalled on 2023 & 2024 H-rvs. I drove to Honda of the Avenues My service advisor John Lindstrom made sure that the problem I was experiencing with my vehicle would be taken care of. I also request for an Oil change and mentioned to John that oil was leaking and the gasket was bad. John was very transparent with me and told me that the rear windshield could take a few days to arrive and another company would perform the glass installation, meanwhile Cory the auto technician could perform the other tasks. I asked if there were any vehicle loaners available to drive while waiting for the repairs, he mentioned only rentals for $40 a day. No objection since living in Jacksonville a car is needed to move around. John called me to give me updates everyday and surprised me that my H-rv would be ready in less time than I expected. The staff in the service department are friendly and professional, There are some vending machines, bottled water, free chips if you are hungry or thirsty, the waiting area was neat and comfortable, ample space, plenty of seating and restrooms are clean. I am grateful that all the work on my car was covered by Warranty, definitely will be coming back to Honda of the Avenues for all of my service needs.

Oct 06, 2024

My Honda Civic Type R broke down on a Saturday afternoon. Eric was clear and professional with explaining the drop off process due to closing, expectations and the cost associated with diagnosis. I suspected my car was apart of the fuel pump recall but Eric made it clear that wont be known until a technicion looked at on Monday. Thankfully the pump was the issue. Diagnosis cost was covered. The shop had the pump in stock and I was back in my car Monday evening at no cost to me. Thank you for taking care of my car.

Oct 06, 2024

Nice place to hang out with family and friends.

Oct 06, 2024

Unprofessional. Nobody answers the phone in the service department The service advisors lie to you about how long they keep your vehicle. Not impressed with service managers.

Sep 06, 2024

Bought my car here years ago along with extended warranty and service package. Literally no one ever answers the service desk or replies to voicemails, so has to book an appointment online. Here reviewing my history and no one's ever noted doing an oil change for YEARS. So I'm paying for something they're either not doing or not adding to my vehicle history. Like any insurance or service payment program, once you give them your money, you'll never see it again and likely won't get what you pay for. Car wash, courtesy car, and other complimentary services no longer exist. SUPPORT YOUR LOCAL MECHANIC INSTEAD

Sep 06, 2024

Great service every time I go!!

Aug 06, 2024

Very nice staff

Aug 06, 2024

Zero stars. Over priced and Rip off. Please go there if you like to get ripped off. Worst service team with most rude and racist staff. Worst place to get a Honda service done in Jacksonville. Cost more for any service compared to any other Honda dealership and defend it by saying if they can trick you in to signing up on check-in and will ask to pay for it. Please call other dealerships in the area to compare before committing to any service.

Jun 06, 2024

😕I thought I was the only one . Apparently, based on the review, this dealership loves to rip people off.

May 06, 2024

I had a great pleasure meeting Jon Mazur and his manager, Eddie, from Honda of the Avenues today. Jon went above and beyond to keep my budget for a new 2024 CRV lease. I couldn't be happier with my choice and all thanks to Jon. Timothy Davis did my paperwork with so much ease worry free. Thank you, Team Honda. You rock!!!

Apr 06, 2024

Overpriced and unclear on what's actually needed to fix your car.

Apr 06, 2024

Very bad experience. Before I brought my car for tune up, I called COSTCO Auto Program since I’m a member of COSTCO. I was referred by them to take my car to the nearest service close to my residence which is Honda of the Avenues. Before driving to Honda service, I called them to make an appointment by 10:30 a.m. and mentioned that I was referred by COSTCO because I have 15% Coupon discount offered by them. I was told to bring my car there. When the Service Advisor Bobby Howard told me the total amount I have to pay, I showed him the email forwarded by COSTCO about the 15% coupon discount. He told me to just come back when they’re done. I was told by the service advisor that the car will be ready about 4:30 p.m. I was at their place on time of the time mentioned. The car was done at approximately 5:00 p.m. I got the bill for a total of $678.17. I asked for the the 15% coupon discount, so the service advisor told me to wait for the manager. The said manager came and showed his phone to the service advisor without saying a word then left. The service advisor told me that discount don’t apply. I also mentioned that I served in the U.S. Navy for over 20 years and mentioned to him that normally we get 10% discount from various businesses. He told me that don’t apply either. Some services even consider a senior discount but I did not mention that anymore. So, I’m here to say that why is this big company want more of your hard earned money. Why? Why? Why? May God Bless America 🇺🇸

Apr 06, 2024

Went in for an oil change. Asked them to inflate tires to 38 and to please put washer fluid in. Was told yes and that they always check fluids and top off. Tires were not at correct pressure but didn't have time to wait for them to fix so went home and did it myself. The next day tried to clean off windshield and there was NO fluid after I was told they did it. Now I question if they even changed my oil. Very Disappointing!! Would definitely not trust them with anything major!

Mar 06, 2024

I am modifying my previous review from 3 stars to 1 star. Somehow, my maintenance agreement is missing. I paid $2300+ for a maintenance/vehicle protection policy for 5 years and only 3-4 oil changes/rotate tires in 4-years. Initially I was informed it expired and now they say I never had one. Service rep told me to prove it. As I see it, Honda Service would rather lose a customer instead of covering the oil changes/tire rotation, as promised/paid for. They obviously don’t want to do the right thing. I would only have 1-2 more oil changes/tire rotations this year and it would be done. It’s ridiculous. Go ahead and send the bill to collections, I’m not paying for Honda’s screw up. I also take back what I said about the staff being friendly below. They are still extremely slow. Priority remarks. Staff is friendly but service is slow. I scheduled an appointment for a simple oil change, check fluids and tire rotation. I also asked if they still washed and vacuumed the car, and was told they would. My car wasn’t looked at until an hour, because they were behind. There appeared to be only 2 other people ahead of me, based on the number of guests in the waiting area. Then, another hour was needed to complete the routine service request. Also, the car wasn’t washed. I didn’t say anything about it at the time because I had other errands to do for the day. But, seems pointless to make an appointment if it takes 2 hours to complete a routine service.

Jan 06, 2024

View from CR-V is good, coffee machine is good also, service was good also

Jan 06, 2024

Wow I was super impressed with Dan! In the service department. If you need to get any work done from an oil change to major work on your vehicle go to Honda at the Avenues location!! Ask for Dan he is super nice & knowledgeable. Plus if you have Honda you really won't need much more than an oil change any way. Be safe,and enjoy browsing their selection of vehicles.

Dec 06, 2023

They don’t go over all the different charges up front that they will apply to your bill . Also, you can spend all day trying to get a hold of someone in the service department and if you’re so lucky they’ll pick up and then put you on hold before it disconnects.Its really mind blowing how bad the costumer service is let alone the outrageous added charges The worst experience all time at a place of business

Dec 06, 2023

Bad Service

Dec 06, 2023

Car they lied about not getting clean , dead battery , broken gas cap , broke window wiper sprayer mechanism but also the fact how we were FORCED to finance through them although we had already been pre approved for a loan (from the same bank they LIED and said we got denied from ) and already had a interest rate of 10% for them to say it’s such a high amount when they give us a 12% interest rate and try to bambozle us the whole time

Dec 06, 2023

Great friendly staff

Dec 06, 2023

Great place to purchase a new or used vehicle friendly and knowledgeable staff, attentive and happy to assist. I was treated very well and am happy with my new used car.

Dec 06, 2023

Has anyone purchased Lifetime alignment was offered here? I bought it in 2015, it was discontinued later. Every time I go for alignment I had to educate them on the product and history, after lots of discussion and back and forth they would finally honor it. Today they refused to honor it and claim that I bought 2x of 3 year alignment packages. I showed them the proof that it was honored in June of 2022 and the original receipt but still refused to honor it. I will go and speak to the GM and ready to take them to court.

Dec 06, 2023

I’ve been to this location several times and haven’t had a good experience. The past 2 times as of today my Pilot was done, sitting n the lot and I wasn’t notified! I walked out both times to see my car sitting outside! I came today and there was another Pilot that pulled in at the same time I did. He was done in 45mins while I sat there for another 30 mins and my car was done. When I walked up to Marcellis he said I’m so sorry. He said he was busy and blah blah. I told him u did the same thing to me last time. He never notified me my car was done! I will be taking my business somewhere else. I was going to St. Aug for years and decided to give yall a chance but the last several visits I had there, I have not been pleased. Also the last time I was there Marcellis argued with me that my car was washed while I rubbed my finger on the side and dirt was everywhere. He still insisted my car was washed. I took him to the back window and he said, “oh, Yea it doesn’t look washed”. Then proceeded to tell me the car wash closed and that’s why. I just can’t deal with the customer service I’ve been given there. They fact that I have bought my last 8 or 9 cars there as I don’t keep my cars over 2 yrs and this is the customer service I get!! Lol what a shame! Get it together!!

Dec 06, 2023

The service team, especially Randy Lewis, is great. They are very helpful and want to make sure you get your car back quickly and safely. I also have had great interactions with Rory and Derrick on the sales side... we've purchased / leased 6 cars from Honda of the Avenues... great teams in service and sales!

Dec 06, 2023

They are pricey but very accommodating to get you rides where you need to go. The only reason I am deducting a star is because I was encouraged to take care of some recall work on my Honda Odyssey minivan for the water pump. The service members who encouraged this later told me that they were unaware that it was a partial replacement of the water pump, and it ended breaking the full pump, which cost me $1,000 to replace when it wasn't broken before and I didn't have the extra money. Overall, the service writers I worked with were super nice and I know the work is done correctly which seems harder and harder to find these days. Would go back if I can't find a more affordable reliable mechanic.