Honest-1 Auto Care Stark

Dec 05, 2024

I have been really happy with this shop. They were able to find a creative solution to fix the power steering pump in my truck that had been previously modified. They have done other work on my car as well, communicating as things come up and I appreciate that.

Nov 23, 2024

Great customer service and advisement! Doug was super helpful, thank you!

Nov 23, 2024

Jason's Garrett took care of me, start to completion of my car services . Explains all facets .

Nov 07, 2024

Fast oil at oil changes, able to tell me what was wrong with my car too when I took it in

Nov 07, 2024

What a shit show it’s been with my car here. I’ve had to take my car back here multiple times because they kept doing a half ass job and all the time and money over 5K that I have spent here to get my car fixed has not been worth it. Please save yourself time and money as they truly do not know what they are doing. They clearly don’t care about you and just want your money and that is it. They didn’t even fix the main issue that I needed to be fixed in the first place… I’ll be reporting them to the better business bureau as they are definitely not “honest” and need to be looked into.

Sep 07, 2024

I showed up without an appointment seeking help because my under carriage was dragging. I was swiftly seen and taken care of. Friendly guy at the desk was happy to try and help!

Sep 07, 2024

Overpriced besides oil deals they will find anyway to rip you off

Sep 07, 2024

Respectful and prompt. These guys don’t pressure you into unnecessary purchases.

Sep 07, 2024

They did a break inspection for free, compared to $120 at Green Drop. Robert was very kind and explained everything to me. Great service and very personable.

Sep 07, 2024

Great customer service. Lots of appointment availability. Highly recommend purchasing their maintenance package, great value that can't be beat!!!!

Sep 07, 2024

Like your stupid car and WA plates, 'Byeeeeeeee' Get lost

Sep 07, 2024

My inside driver door handle was broken by Honest1 Auto (presumably from being opened forcefully) while my car was in for transmission fluid service. I noticed when I got into my car and asked for it to be repaired, and it was put back together very poorly, but it was at the end of business and I had already been waiting several hours so I decided to go home. Last night my car was almost broken into due to my driver side door being unlocked, I awoke to my car alarm and assume it scared them away. I’ve now realized my remote key has not been locking my driver side door due to the poor repair, and I now must manually lock the door each time. I used to really like this place and had a good relationship with a manager but I think leadership changes have unfortunately harmed the quality.

Sep 07, 2024

Staff was helpful and clear when everything was going to be done.

Aug 07, 2024

Booked a $40 oil change appointment with a coupon, was charged $80 anyway. Asked if they checked the air filter, they stated it “looked fine” and they blew it out. In my car, the air filter is encased under the hood, and it clearly hadn’t been touched (quite dusty due to pollen season, would have been very obvious if it was opened up) “Honest” auto care it certainly ain’t. Go somewhere else. UPDATE: yes it was absolutely this location despite the owner comment. It was booked under a different name. The coupon was added at appointment booking, and we were not asked about type of oil, just charged and sent on our way. Love that their first response is “it wasn’t us”! Unable to take accountability as well

Aug 07, 2024

I will not be returning here. My car started sputtering I took it in. They didn't have me sign anything like a quote or plan or anything. They said they would call me with an update. I got no call for the first few days, so I called them. They said would either be a flush for the fuel injector, and if that didn't work they would have to take apart my whole engine and "perform open heart surgery" on my car. The more intensive work would cost around $3300. My car ended up needing the $3300 fix. I called again at the end of the week to get an update since no one had called me to update me. They had to send a part to the machine shop, they said it would take a few days. After that week, I ended up calling 3-4 times (they had my car for a total of 3 1/2 weeks) and each time I called, something else they found needed fixing. No one called me to have me approve these fixes, or update me on my car. I then called on a friday (3rd week without a car) they said it would be done on saturday. No call. I was out of town, so I call on Tuesday after I got back, and they said they found ANOTHER THING that needed fixing. By this point I was livid. I was without a car for 3 1/2 weeks, I had to take lyfts and ubers to get around, I didn't get any updates on what was going on with my car. When I called on Tuesday Jason told me that the cost of repairs was now over $4000. Again I didn't approve any of these fixes to my car. I asked jason to email me an itemized quote, he said he couldn't because the "system was down" so I asked him if he could text me a picture of the quote, he said he would have to ask some of the guys if they had a phone that could do that. (very hard to believe that he couldn't send a quote to me somehow in this day and age). So I went down to the shop myself. After confronting Jason and letting him know my frustration and lack of customer service on his part, he told me he tried to hook me up with as many discounts and "hook ups" as he could, now resulting in $3671. Which is still over the amount of the original quote, and somehow miraculously got rid of $400 worth of charges since showin up at the shop. Jason also said that when you go into a car you just dont know what you're going to find, which I understand, but you should be informing me of what I am paying for before you do the work so I can make that decision for my own car. It's my money I'm spending. He ended up replacing the head bolts because they broke off somehow. He also replaced all the lifts in the engine, he charged me for an oil change which I didn't ask for. If you're doing work on my car and the "open heart surgery" that costs $3300, I'm sure you can spare a complimentary oil change. I didn't appreciate the way jason talked to me like I should know the things that needed to be done with this extensive repair. Jasons' apology to me "sorry for the lack of communication, but you never know what you're going to find when you get into a job". First off, not an apology if you have a but after it. Second, I understand you find things, but letting the person that's giving you money should be involved in the decisions for their own property. You should also actually fix the problem instead of creating more. I ended up paying for the $3671.46 for them to break my car even more. I have now been back 3 times since they worked on my car to fix the problems that arose after they "fixed"it. My car is anything but fixed, and on the last trip in they managed to break my bumper light off, when I asked them about it, the tech said, "I don't know, it was hot yesterday". Are you trying to say that if my car gets hot enough that parts will just start to fall off of my car!? When I asked the tech the last time I was in why my car was still making the noise that they acknowledged was a problem he said, "that's just how cars sound, they make noises". I could not have had a worse experience.

Aug 07, 2024

If I could give you guys more stars, I so would! I am beyond impressed with the service to my vehicle and impecable customer service. I dropped my car off and they had it ready to go in less than a week. While that isn’t always the case due to needing to order parts that they may not have it stock, I got very lucky. They also have awesome financing options that made this trip a little easier on me financially. They are also very affordable and not trying to scam you out of your hard earned money. I’ve had so many negative experiences with other mechanics, but not here! Worth every damn penny! I would highly recommend these hardworking folks to anyone I know that needs their cars serviced.

Jun 07, 2024

Great experience. Thorough inspection and great customer service.

Jun 07, 2024

fast and helpful service! i had an emergency and had to drop it off over the weekend with no appointment and closed sundays so they got right too it on monday and had it fixed that same day

May 07, 2024

Amazing service! The people at Honest Auto Care are trustworthy, transparent, so knowledgeable, and kind. As a woman who knows nothing about cars and is scared to do anything car related because I’ve been scammed many times before I felt so taken care of here! Highly recommend!!

May 07, 2024

Fast service

Apr 07, 2024

they are back! and always helpful. yay!

Mar 07, 2024

I felt good about the service I received from the technicians. However the fellow at the front desk was not friendly, and he scolded one of his employees in front of me. I won't go back and will not recommend it to my friends

Feb 07, 2024

Honest A1 on Stark is not so honest they sit up there and told me that I needed rotors for my brakes and I didn't even need no brakes or a rotor after I took it to another mechanic they lied I don't trust them they're not so honest. They wanted to charge me $500 to fix the brakes and the rotor that did not need.

Feb 07, 2024

Removed a nail in tire for free. We appreciate that!

Jan 07, 2024

Lives up to their name. Daughter's car has been running with very dirty transmission fluid for several weeks. She called two shops and chose Honest-1. She received a speedy service appointment, and they were very expedient on service day. This given that they had to fill, run, and drain the transmission twice before the fluid stayed clear. Their charges for the service were extremely reasonable, especially given three separate fills of fluid before they released the car. They could have taken advantage of a young woman and charged substantially more for the service, happily they didn't, and earned a repeat customer. Thank you, gentlemen. This was a very good experience. (And it's great to see this shop back in business after being closed for several months for what appears to have been a fire in the building.)

Jan 07, 2024

Really happy they're open again after the rebuild! This has been my place for years. Good prices, nice customer service, I've always left a happy customer. Had to have my car towed recently to them because my tire was making a horrible sound I thought was the break pad change warning.Turns out it was just a rock stuck somewhere in the tire. They took it out and didn't charge me for anything. That's just decent. Will continue to be a return customer.

Dec 07, 2023

Great service. Friendly and they give you coupons good for a year of oil changes

Dec 07, 2023

Had my own parts, they tried charging me $270 for the labor of a transmission oil change. Walked out, went to K&W where I got it done for $80. Take your car somewhere else.

Dec 07, 2022

I have been to honest 1 quite a few times in the past and have generally received good service. However, about a year ago I had to take my truck in after someone drilled holes in my gas tank. I expected they would replace the tank and my insurance was going to cover it. However, they told me they could just patch it and the estimate to do so ended up being cheaper than my premium, so I canceled my insurance claim and went forward with the recommended repair. I did ask beforehand whether or not patching the tank was a viable and safe alternative to replacing the tank and was told it would work fine and have no problem. Great! Recently it started leaking, so I called to see if I could get a refund for the work. I was told I couldn't get a refund because the fix was never meant to be permanent and the only reason they did it is because there were no tanks available at the time. While I totally understand and respect their policy of not refunding "temporary fixes", It was presented to me as an actual fix and doesn't indicate "temporary" on my invoice at the time. Its a bummer that I wasn't given the correct information at the time of repair. I was never told about the inability to find a tank, wasn't conveyed that the patch was a temporary fix, and was essentially given the impression that patching the tank was a recommended and viable repair option from the man who helped me. Otherwise I would've either waited for a tank to be available or kept my insurance claim active so that I could get the proper repair covered when a tank became available. Its just unfortunate because their inability to communicate honestly and openly about the initial repair, cost me a lot of time and money that could have otherwise been avoided. It's also slightly concerning I was told the patch would hold fine and then consider how dangerous it is to have a leaking gas tank.

Dec 07, 2022

I stoped at Honest Auto Care because I had some coolant concerns about my car. I talked with Jason about it and he took care of it in an understanding way. It took him 5 minutes at most to solve it, so he told me he wouldn’t charge me for that. Now that’s for honesty!

Dec 07, 2022

Not your go-to shop for auto service. I called a week ago and spoke with a rep. to schedule an appt. for oil change. Today, Wednesday, I showed up at 8 a.m. as scheduled and waited 20 mins in my car but nobody opened the shop. I called their location on 82nd and spoke with a dismissive rep. who claimed to have no idea who answers the phone and schedules appts. at the closed location. It turns out the was a fire a few weeks ago and that's why the shop is closed. One star is more than enough for such unprofessional service and lack of customer care.

Dec 07, 2022

Pirates. Wanted 500$ to change a valve cover gasket.