Hookset Automotive & Tires

Nov 23, 2024

Had a very good experience here. They were able to get me snow tires the next day and the service was awesome.

Aug 07, 2024

Two years ago they put in a hybrid battery for me. Yesterday I had to replace the battery again. When the mechanic who put in the battery yesterday was shocked that there was no vent to keep the battery cool. I was pissed when I found out they didn't put the vent back on. I am surprised the battery lasted as long it did

Jul 07, 2024

Knowledgeable, fair price, good turn around time. Pretty much kept to what they said and had it done on time. I will give them my business again.

Jun 07, 2024

We have had small repairs to major repairs done at this shop. Always walk away very, very happy. I would recommend them to everyone. So knowledgeable and always takes the time to explain everything in detail so that even I can understand. Work is always excellent. Thanks guys!!!

Dec 07, 2023

BEWARE: Predatory scammer! This mechanic is dishonest and aggressive. I brought several trucks to him for pre-sale inspections (paying $150 each time) and he assured me a '99 Dodge RAM2500 was a good buy with "no red flags." He quoted me $3400 to get it in good shape for a long trip I had coming up, with some of those items seeming unnecessary, that I didn't end up requesting (Interior detailing, error codes most likely due to an old battery). The major work needed according to Hookset was the power steering pump and gearbox, and the front knuckle U-joints, which should have come out to around $2000. I bought the truck for $8500 from a used car dealership and brought it to his shop. The first red flag was when Hookset changed their quote for the suspension work after I had brought them the truck, revising it upwards by more than $2000. They charged me $4200 for the work they did. I still figured that sometimes happens with unexpected issues during repairs. When I got the truck back, however, it became clear that something was seriously off. The truck went in without any dash lights or noticeable fluid leaks, and they gave it back to me with the ABS and Brake lights on, the Check Engine light on, and a bad leak in the front. Second red flag. At this point I started feeling suspicious and took the truck to another mechanic for a second opinion. He immediately assured me that it was power steering fluid leaking from the recently replaced power steering components. Trying to get my warranty honored, I brought the truck back to Hookset, where they did another inspection and called me, insisting this leak was motor oil from the vacuum pump (never mentioned as an issue before), and told me they would now need to replace the vacuum pump to fix it (and wanted a bunch more money for that). I told J.C. at Hookset that it seemed the power steering was leaking after having just been replaced, hoping this would be covered by his warranty. He immediately became enraged, telling me that I was accusing him of dishonesty, that I should pick up my truck and take it to the other mechanic, and hanging up the phone. So, I went and picked up my truck and brought it to a third mechanic, Rob's Automotive in Clackamas, who are a larger, very professional shop. I was worried about the fluid leak being misdiagnosed, but when they looked at the truck, they told me that it needed critical suspension work and was unsafe to drive. They quoted me $10,000 for the work it needed just to be safe, confirmed that the fluid leak was indeed coming from the power steering gear box (that Hookset had just installed), and mentioned that Hookset had badly installed suspension brackets. Additionally, and most damningly in my opinion, they assured me that no mechanic could have missed the badly installed lift kit (the source of the critical suspension issues- bolts missing, parts installed wrong, unsafe to drive) in a pre-sale inspection. They recommended I sell the truck as it wasn't worth it. So to sum up: -Hookset did a pre-sale inspection and told me to buy a truck that had $10k worth of critical suspension issues, and failed to identify or mention them -When they did work on the truck, they messed up front brackets, doubled their quote halfway through the work, set off several dash lights without explanation, and installed a faulty part (power steering gearbox) that started leaking -They misidentified the leak as motor oil, and refused to reconsider despite several other mechanics disagreeing with their diagnosis. They also cut off dialog in an aggressive manner DO NOT GO HERE.

Dec 07, 2023

Great repair shop. We recently started going there after switching from another diesel mechanic and we feel that we are treated much more fairly and honestly here. Highly recommended.

Dec 07, 2023

Had new front brakes installed on my 1996 Volvo 850, plus some engine work totalling $2400. I returned within 2 weeks per their Brake Warranty policy for inspection to lock-in said warranty, plus do some other work on the car. Everything felt great; car was running smoothly and the new brakes are stopping perfectly, so I'm feeling very good about my second interaction and highest financial interaction with Hookset, to date. Five months later the front brakes start making a metal friction noise, their squeaking, so I call, explain what I'm hearing and then hear her voice telling me that - and I quote, "because I hadn't specifically asked that they check my brakes for the warranty inspection, the warranty was void". I'd been introduced to the husband & wife owners of Hookset as friends of, and good people, by people that I loved and trusted, so I was stunned by this owners response. And how had she had this response so ready to go, like it was locked and loaded, just waiting to roll off her tongue. I've been recovering from a car accident with a brain injury that had happened before I met Hookset, and chose to trust them with the car that saved my life, so it’s taken me several months to decide how I was going to handle this situation. My husband and I bought our home here in Parkrose 23 years ago. I lost him to cancer, but I'm not going anywhere. They would have had a customer for life. Jane Leach Has anyone else had a "Far less than Hoped" or "Unsatisfactory" interaction with Hookset that they'd like to include in the complaint I'm filing with the Attorney General for the State of Oregon as part of their Fair Business Practices in Oregon department ? You can DM me at Jane Leach on Nextdoor.

Dec 07, 2023

Honest. Reliable. Fair pricing. Awesome work!

Dec 07, 2023

Super nice people. They kept my vehicle secure over the weekend and were flexible on dropoff/pickup

Dec 07, 2022

Great service and friendly crew! Highly recommend if you want fair and honest service.

Dec 07, 2022

Real deal!

Dec 07, 2022

total pros. busy! clean shop. making the most of helping customers!

Dec 07, 2021

If the option to list less than one star was available I would. If you are looking for your next mechanic, BEWARE this place.

Dec 07, 2021

Nice honest people, doing great work at a good $

Dec 07, 2021

This is a top notch shop that honors integrity and quality work. HookSet saved me a lot of money by being my 2nd opinion. Now I just take my rig straight to HookSet if I have any issues I can’t fix.

Dec 07, 2021

Took my van in for code check. It turned out to be nothing. No charge, just smiles and a 'good day.'

Dec 07, 2020

I am a Fleet Manager for a Telecommunications/solar company in the NW and Hookset Automotive has save our company money many times and prevented other parts from going bad. I value their opinion and trust sending our vehicles to them for repair. I also trust that fact they are very reasonable on their repairs and pricing for parts.

Dec 07, 2020

I found this place by accident and I’m glad I did. The people at Hookset are knowledgeable, friendly and very honest. I called them thinking I needed a driver side front wheel bearing for my 2001 Chevy Tahoe. J.c wanted to make sure that is what was needed, and come to find out it wasn’t, I was completely wrong. It wasn’t my wheel bearing but my rear differential that was making the noise. If it wasn’t for these guys at this shop being honest they could’ve gotten away with a good amount of money from me and I still would have had the problem. Thanks again J.c & Angie

Dec 07, 2020

The Hookset crew has been working on my vehicles for a number of years and I've been happy every time. They're friendly and honest about what repairs are necessary. I would recommend highly.

Dec 07, 2020

They were really nice. I don't know much about cars and they explained everything to me so I could understand better. Super nice people, I sat and talked to the woman in the office for an hour while I was getting my oil changed. And the dog they have there is so so cute! I don't think I'll go anywhere else honestly

Dec 07, 2020

j.C. Angie & Adam are the nicest most honest people you can trust.

Dec 07, 2020

Always top notch. JC and Angie are so friendly and warm, and I trust that my car is being serviced thoroughly and at a fair price. I have never felt so positively about the folks who care for my car ❤️

Dec 07, 2020

I have been taking my car to Hookset for 2 or 3 years and have always had fantastic service. Last week, I needed to take my car in for an oil change and a headlight change. They did the work just a couple of hours, and even checked my other lights (there was another one out apparently!) The owner always takes the time to explain what they are doing, why it's needed, and are always helpful and friendly.

Dec 07, 2020

JC and Angie are the best! They always take time and explain everything. Been going to Hookset for close to 10 years and will keep coming back!

Dec 07, 2020

These guys really know their stuff. Honest, well educated, well-trained. They use all their senses to diagnose problems with my vehicles. They give great advice. Sometimes they tell me, as long as we're doing this, if you spend another 200 to do that, it will save you money in the long run, but they don't do that because they need the money. They do that cuz it's a smart thing to do at the time. They look out for me by being honest, and keeping my vehicle safe, reliable, and top performing!

Dec 07, 2020

This is so unbelievable!! To even think of using a company that tries to steal the name of another tow company, out of spite?! The mannerisms and unprofessionalism of this company is so very disturbing. How can there be a company that can so brazenly do this? Please be wise, and do not use this company. They might try to steal something from under you too!

Dec 07, 2020

This is the best auto experience I have had. Both JC and Ang were super honest and very understanding of my situation. I needed my engine replaced and with all the obstacles my GMC came home better than ever! I'm so thankful for them! Awesome service! Awesome owners! Awesome mechanics! Nobody will ever touch my vehicles except these guys again! If you're needing repairs and want someone to be a straight shooter this is the place to go! Thanks again to HOOKSET! 👍