Import Auto Experts

Dec 03, 2024

Great first impression, will be back. 5 cars in our household and I can’t keep up with the maintenance. Needed help on an Audi catalytic converter, (PITA), and Import Auto handled it in stride. Quick, professional, and fair pricing. Excellent all around!

Nov 05, 2024

Great services

Nov 05, 2024

Highly recommend, very honest and fair priced. Took 2 vehicles there for diagnostic Mercedes c250 ( fuel and starting issue) and Chevy Colorado (running issue). Previous shop told me my high pressure fuel pump was bad 1k plus repair, was instead bad ignition coil $50 part which caused misfire due to oil in cylinder. As for the Chevy they found a fixed the misfire caused by damaged spark plug. Both cars issues found and fixed for under $500 and in 3 days

Nov 05, 2024

I called to book an appointment & was greeted over the phone by a friendly and professional voice. Our car was booked for an oil change and inspection while we waited. We were advised that both front and back brakes needed replacement soon. The only reason I did not give them a 5 was because I did not receive a digital inspection report as advertised

Nov 05, 2024

One of best places for auto service. Honest mechanic, he won’t push anything that doesn’t need to be done. Prices are good as well & owner (Ricardo) & front desk lady (Jeanie), have great customer service!

Nov 05, 2024

Service was great and the staff was helpful and friendly. The owner is very friendly also. No upselling, I will be back.

Nov 05, 2024

So helpful with great customer service. Prices were great.

Nov 05, 2024

Very professional, straight forward and do a very good job.

Oct 05, 2024

Everyone at import auto experts is fair and polite. The job was done quick and they use the proper parts related to your vehicle. I would recommend them to anyone!

Oct 05, 2024

Great company professionally ran.

Oct 05, 2024

Great people, great service, great business highly recommend working with Ricardo at import auto to anyone.

Oct 05, 2024

I’ve taken both of our vehicles to IAE and each time it was a good experience from making the friendly appointments to efficient and quick service on 2018 Colorado and 2019 Mercedes GLC300. Highly recommend IAE.

Sep 05, 2024

Awesome customer service and extremely quick turnaround times! Ricardo was very thorough and made sure I wasn’t receiving unnecessary services at an extra cost. Would highly recommend to anyone in need of maintenance!

Sep 05, 2024

Fair, honest and genuine care! We will be back for our regular maintenance.

Sep 05, 2024

I’ve been looking for a mechanic that takes the time to listen to my concerns and then give me honest expert advice on how to move forward. I’ve been here twice now and appreciate the prompt service and attention to detail. They took time to explain what was happening with my vehicle and gave me options. Very grateful!

Sep 05, 2024

Ricardo and the staff here are very helpful and informative. They definitely give you the best price, quality service and they are all very nice every time I have been there.

Sep 05, 2024

Ricardo was very nice and took the time to explain things and went out of his way to deliver more than what was asked. I just bought a used car and shopped around to replace the rack and pinion. Import auto came in at a very fair price and even threw in a free diagnostics of every thing to make sure I knew the condition of the car. Only thing I would say didn't go great was that he said he would call me after the diagnostics to give me any recommendations for maintenance. I didn't get a call but did get the summary at pick up. It would have been nice to have known I needed new spark plugs before pick up bcz I probably would have just asked them to do it then. Not a huge deal since they seemed busy and the diagnostics was thorough and was thrown in free. I will be coming back to get more work done and will be bringing in the wife’s car too for regular maintenance.

Sep 05, 2024

TOP-NOTCH mechanic! We have been taking our 5 vehicles to Import Auto Experts for at least 5 years. The service we receive is always amazing. They're super knowledgeable, professional and have the best prices in town. We have referred at least 20 people to this shop and every single person we have sent their way was very happy with the service they received. We almost always get our cars back the same day that we drop them off. Office staff is friendly and professional. The waiting room is spotless. Ricardo, the owner is GREAT! You won't regret taking your vehicles to Import Auto Experts, I promise!

Sep 05, 2024

They ran an inspection on my Jeep, thoroughly explained and answered my questions about the report. After discussing what needed done, and pricing, with my approval they proceeded on the repairs. I, as well as my adult children have been taking our vehicles to Import Auto Experts for several years. We are extremely happy with their services and they have our trust.

Aug 05, 2024

Accurate & reasonable quote. Excellent service provided. Timely completion. 1st call is need additional work. Will refer.

Aug 05, 2024

Can't say enough good things about this place. Great work at more than fair prices. My go to place.

Aug 05, 2024

Great experience always very help-full and do great work

Aug 05, 2024

Ricardo es una persona súper honesta; confiable; su trabajo es muy profesional. Además cumple con su garantía sin problemas. Hemos llevado tres carros con el Por diferentes motivos y siempre hemos quedado muy satisfechos con su trabajo. Fácil comunicación y cumplimiento.

Aug 05, 2024

These guys were extremely helpful; completely explained the issues, stayed true to their estimate, solution and cost. And most notably they were extremely friendly

Aug 05, 2024

july 2024 and back again for 6 month oil/filter change by top shelf staff and work. FIVE STARS !! THANK YOU !!! this is a top shelf repair shop with great staff. i have been taking my 2014 infiniti for oil changes and just recently had Ric do a major overhaul and maintenance on the infiniti with 180K miles. great job, the car drives and handles like is was new. many thanks.

Jul 05, 2024

Don't bother looking anywhere else. These guys are real mechanics that know thier stuff. I tried several places before and always felt ripped off. These guys know how to fix vehicles right! HIGHLY RECOMMEND

Jul 05, 2024

I can’t even begin to express my appreciation for this team! I was referred to them by a close friend who said her and her family have been going to them for all their car repair needs for years. The diagnosis was quick and clear. The quote was honest and reasonable. Most importantly, the repairs they did on my vehicle were a lot of work and they were all done with the best quality. Finally after months of failed efforts of trying to pass emissions, I finally have a ‘passed’ paper in my hand! They even went the extra mile of taking it through the emissions test themselves with no additional charge. I can’t put into words how good it felt to not just pick-up my repaired car, but the ‘passed’ emissions paperwork along with it! Ricardo and his staff seamed like some of the most genuine car mechanics I’ve worked with in my entire life. I can’t imagine ever going to anyone else now. I will highly recommend this place to anyone and everyone! Side Note: when I was in college I took a business class and one thing I’ve always remembered my professor telling us, was that you can tell how much a business cares about their customers by the way they take care of their bathroom. That one lesson has never left me. I only bring that up because this is the first car shop I’ve ever been to that actually had a nice bathroom! 😅…so I take it they genuinely care about their customers! Thank you Import Auto Experts!!! From the bottom of my heart, Thank You!! ♥️🤍💙

Jul 05, 2024

Ricardo cares about his customers. He is sharp smart, he has integrity ! ! !

Jul 05, 2024

Ricardo has saved me money more than once with his experience and attention to detail.

Jul 05, 2024

Very clean, professional, knowledgeable. I was very happy with the quality and swiftness of the service I received. Also the prices were very fair and they did not try to upsell which is very important to me.

Jul 05, 2024

Important Auto is a great place to get your car fixed. Ricardo was patient, professional on explaining to me what the problem with my car. Price was way reasonable better than the dealer. Saved me a lot of money. Took my car in and fixed the same day. Thank you Ricardo and to your Professional tech team.

Jul 05, 2024

Rick has been servicing our cars for 15 years & has always done an excellent job at a fair price. I live in Scottsdale and the drive is well worth the few extra $$ for gas. I’ll never go anywhere else. RS