Import Minded, Inc.

Dec 07, 2024

Talented professionals.

Dec 06, 2024

Great experience, situation of the customer isn't always right. Dropped my car off for a head gasket but techs were able to confirm it was something else. Great set of guys, great turn over, they will be seeing me again for future work. Thanks for getting my car back on the road!!!!

Dec 02, 2024

Even though they took a little longer than I would have liked, they were still able to get my car back to me the same day, which considering it was the day after Thanksgiving, I really can’t be too mad..

Nov 07, 2024

Josh helped me out and got me in and out, they reset my bmw airbag light and I was on my way, highly appreciate it

Oct 07, 2024

I wish that I would have taken some of the 1 star reviews more serious before taking my car to Import Minded. After seeing that one of the most recent reviews had a similar experience as me I know it was intentional and I have to voice my experience. I took my car there in April for work on the stabilizer bar. After 1 day I get a call that my “front knuckle” broke during wheel alignment. When picking up my car, they said it was outer tie rod. I asked for a detailed itemized bill- they gave me a billing summary - which is not the same, even tho they claim it is. At this point I was just happy to get my car back. While driving the car home, I could immediately tell that the alignment was off. I call and they say to come back. This time after I drop the car off, they said they put on the wrong part and need to order the right one. I knew at this point that they do not know what they’re doing. I get my car back and the alignment is better but my steering column is clicking. I called and told them but I did not bring my car back. 3 strikes you’re out. DO NOT GIVE THEM YOUR BUSINESS, they don’t deserve it.

Oct 07, 2024

Took my Audi Q7 for diagnostic review and fix oil leak. Asked for $1600 to fix the issues they found. Said the car was fixed. Paid and picked up the car. Next day, car would not start. Took it back and they requested and additional $1400 they problem they created. Please don't waste your money here. Cheaper to take the car to the dealership to fix. These people don't know what they are doing.

Aug 07, 2024

My car sat for days being told someone would be looking at it after days of sitting the office tech told me I needed a battery which totaled over $600 with a diagnostic, so I went got my vehicle towed home was charged $160 for them to tell me something I didn't need their off the top of his head diagnostic. I put a relay switch in and a crankshaft position sensor and it starts everytime paying someone to tell me all the wrong things is crazy n $160 diagnostic was highway robbery sooo my experience was costly and frustrating

Aug 07, 2024

They were quick to get me in- same day. Diagnosed quickly and fixed in 2 hours! Price was fair too.

Aug 07, 2024

Words can’t describe the experience I had with them, just amazing!!! Professional, timely and reliable, especially the guy in the front office, I think his name is Jose and he was very knowledgeable and even suggested on some of the possible problems on my truck and also when other shops said “maybe this”, Import Minded said “it’s this”. Thanks Import Minded! I would 110% recommend them.

Aug 07, 2024

Great service definitely will be returning in the future!!!

Aug 07, 2024

Took my 1999 Mercedes in for minor repairs.....nope they sux

Jul 07, 2024

Horrible customer service never take ur car here

Jul 07, 2024

Horrible customer service will joy ride your car and try lie about it..

Jul 07, 2024

I’d leave a 0 star if I could told me to take my car in on June 18th now it’s July 2nd and my car still outside in the same spot I parked it they keep telling me there waiting on a spot to open but why tell me bring my car if u can’t get it in

Jul 07, 2024

Never take your car here they will try get back on you.

Jul 07, 2024

Terrible service, not professional at all.

Jun 07, 2024

Great service, replaced the steering rack on my Audi A6 at a much lower cost than other import shops around the area.

Jun 07, 2024

I owe these guys a good review. I have been taking my car here for a while now. they are so incredibly honest with you & are very very experienced and I whole heartedly trust them with my car. whenever I call to get my car in, they are really good about communicating on when they are available, which in my experience has been very quick. I really highly recommend these guys. I have never left disappointed. they will take good care of you. (I never leave reviews but honestly they deserve it)

May 07, 2024

buen servicio

Apr 07, 2024

Went for an oil change for my Audi, and left with missing a cap, a missing dipstick and a towel left behind under the hood. Unfortunately it’s not even worth reaching out to management as the oil change and recommended brake flush had occurred back in April 2023. Composing this review in January 2024, as I’ve recently gone to International Auto for an oil change and all missing parts were discovered and the dirty rag was located within. Since April 2023 my brake light was on and I completely regret not looking under the hood and not calling to deal with the situation then. —— Update Review. Thank you for taking the time to reply to my review, alongside all other one star reviews. Unfortunately date range is not the point of the matter here, the work performed on my vehicle was a display of unprofessionalism. Considering the brake fluid cap and engine dipstick was displaced and a shop rag was left behind in the vehicle.

Mar 07, 2024

Came in with my boyfriend for an appointment at 2. Some lady took pictures of the car and got in it for some reason, got out and had to get back in because she left her vape in the car, She was most likely vaping in the car, and her manly attitude she showed towards us at the end was unprofessional. Ended up waiting for 30-40 minutes, Then the mechanic ended up taking the car for a joyride when it wasn't needed at all, (Alignment). They said it was a gentle "test drive", but we witnessed the mechanic floor it and roughly pull out if the lot. We had heavy fragile stuff in the trunk, and when we checked to see it was okay, it was tossed around. It would not have been tossed around if it were a "gentle test drive". This was a joyride, and in the end they refused to do the service. (Most likely because they overheard our concern). As a woman, I don't know much about cars but even I could clearly see they treated the car poorly, and acted in an unprofessional manner. If I could give 0 stars, I would.

Mar 07, 2024

I'm a mechanic and I sent a customer there because he said he thought he needed to get a thermostat replaced (I was too busy) and if they would've diagnosed it first(by simply pouring coolant in it) they would've noticed he had a hole in the engine block where coolant was leaking from which was right behind the thermostat bracket..i understand you just doing your job but for someone to pay around $1500 and then to be told they may need a new engine later is just not right smh..a simple diagnostic test would saved the customer lots of money shame on you guys

Mar 07, 2024

Went in to do a inspection on my CLS, customer service was great, seemed like a good place, got the car back, paid the inspection as I drove on on my dashboard marked my hood was open, I pulled over and it was, and the reason it was left open was because the engine cover wasn’t even put back on after inspection, causing the hood not to properly shut. That’s a very easy thing that could of been avoided, if they secured it properly and that could of also caused my hood to fly up while driving, will not go back, attention to detail is not there, if they can’t simply shut a hood right and install engine covers back on it makes me wonder if they could properly perform more complex things. I ended up having the work performed at a different euro shop

Feb 07, 2024

I don’t know why I haven’t left a review yet but we will not go anywhere else. My family and I can trust they did the right work on all of the cars we bring in and that they don’t try to cheat us. Amazing people to work with and help you find the solution to your problem! I always recommend to anyone and everyone who needs a mechanic they can trust!

Dec 07, 2023

Found my new shop. Great to have them be ... import minded 🤣 gives me so much more confidence that they know what they need to do. Thanks for a great experience! 8/21/23 Thank you again Charlie and team for fixing my girl up!

Dec 07, 2023

I used to bring my cars here prior to 2021 as I knew 2 of the mechanics. I brought my Mercedes 4matic here in June 2023 because it was making a a noise that I diagnosed as bearings in the transfer case. Service Writer Jose agreed. He told me it's a sealed unit and needs to replaced as a unit and the only one available was $5800 and with labor, it would cost me $8100. He said however, he'd be interested to buy the car from me for about $800. Well, the car (before needing the repair) was worth about $6000. So I was not going to spend $8100 on it and I certainly wasn't going to sell it for $800. He sure seemed eager to buy it! Anyway, I took it to a real transmission shop where the owner took out the transfer case, replaced the bad bearings and the car is perfect now - for a total of $2100. If Import Minded doesn't do transmissions, that's fine, just say so. Never going back here again.

Dec 07, 2023

I was in a bit of a situation with my VW tiguan. I had some noise on the front end and some warning lights on my dash. I contacted the dealer, and they said I shouldn't drive my car but were booking multiple weeks out. I contacted Jose at Import Minded and he was able to get me in the next day and identify every issue that I threw at him. Major kudos to everyone that worked on my car and got me out the same day. They have earned a longtime customer. All I have to say is THANK YOU and will be seeing you soon with the rest of our vehicles

Dec 07, 2023

I've been going there for the past 4 years. Rear brakes, calipers, Axle shaft, water pump, timing belt, Transmission and most recently front brakes, rotors-ABS-Anti skid, Electric fan motor, Axle Assembly and finally Control Module. You get the idea been there before. Fine Work, sometimes slow to call and tell you the progress or Update when work will be done. But Okay. Until now this last work on the front brakes and system has come into question (that's why 4 stars). I had to change my battery and taking off the cover and replacing the battery I notice a hole on the top edge of the Plastic Brake Reservoir (I thought they would have caught this doing the Brakes and the Swollen Rubber cap gasket which I had a heck of time getting off) as I had a slight Thumping noise coming from the front end, they could look at that too. I figure I'll drop it off which I did on Saturday. They said they couldn't look at it till Monday, No problem. I was more concerned about the Reservoir Hole then the Thumping noise and made that clear. Monday goes by Tuesday, Wed, Thurs. Friday still No word I dropped by late Friday after 4:00pm it's ''Oh ! I was going to call you about the Thumping Noise I can't hear anything. Let's take it for a ride''. Took for ride he hears the noise now that I point it out, okay, ''We can look at it Monday'' I ask what about the Hole in the Brake Reservoir, he said, "The Mechanic says you can drive it like that'', I'm like really. ''Just use some Epoxy if you want.'' The next day Saturday I picked it up. The slight Thumping least of my worries and so now I'm taking their advice and put some Epoxy for the hole. Buying a New reservoir cap too. I was kind of Leery but I'm not a Mechanic, so I'll go with what they say. They're the Experts.

Dec 07, 2023

The guys at Import Minded are fast and efficient. The service I have received as a customer over the past three years has been comprehensive and consistently great. They all make it easy, even in stressful situations. I have nothing negative to say about these guys, they’re stellar.

Dec 07, 2023

This place will ultimately save you 100s of dollars if you normally go to international. The people are nice at the desk and pretty personable. They explained pretty well the issues I was having and what was needed to fix it.I never feel like I'm being ripped off or anything. I reccomnd this place to anyone with a European car that needs an alternative place to get their car fixed. But do note they only work with OEM parts, and that might be a turn-off for some people. So if you like your car stock, this is the place to bring it to. Also, I highly reccomnd bringing your car here for its regular service. They have some really great deals for regular maintenance. And it by far the cheapest place to get an oil change for my car that isn't a quick oil change place.