Import Repair Center Inc

Oct 07, 2024

Great shop, experienced mechanics. Would do business here again

Sep 07, 2024

Old guy answered rude , worst customer service , stay away

Aug 07, 2024

I usually have good service with Brady- and have for the last 7 years- however, answering your phone aggressive as hell is a sure way for me to take my business elsewhere for future repairs.

Aug 07, 2024

Very professional service. Carlos is honest and does good work. We definitely will return.

Feb 07, 2024

Import was recommended to me by friends who have gone to Brady for a decade plus. When my car wouldn’t turn over during the recent ice storm I called and we agreed it was the battery. Upon pick up, my bill was $400. I’ve replaced my own battery several times before but with no ride to the store and free towing, I figured this was a good option. Boy was I wrong. I’m sure they do great work here but they also blatantly took advantage of me (a young woman). Others be warned. Battery: $204.96 Labor: $200.00

Jan 07, 2024

Brady & Carlos are fantastic! We brought in IceCube our ‘69 Beetle for a full brake job, and during inspection the found a frayed clutch cable as well. They get her all fixed up! In short it’s great to have a mechanic shop passionate for keeping this old cars on the road, and reasonable with their hourly rates. Can recommend giving them your business!

Dec 07, 2023

Best people ever! I just had my catalytic converter replaced and the censor and my car was still having issues. Took it here and Brady took good care of us. I think the problem is fixed and he did it for free. I couldn't have had a better experience.

Dec 07, 2023

Brady & Carlos know how to fix your car. Super friendly, very reasonable charges. I won't take my 372K CR-V anywhere else.

Dec 07, 2023

Brady was so kind and wonderful and saved us a ton of money.

Dec 07, 2023

Bready and Carlos helped me a lot with my new old Honda Element 2004. They made full check before I bought it and than we fixed some check engines few days after and i drove it to LA without any issues and finally satisfied with my purchase and service experience. Miss you guys, wish you all the best) Thanks for being kind and trustworthy.

Dec 07, 2023

Great guys very knowledgeable!

Dec 07, 2023

My daughter, who lives across the country from us, went in thinking she needed new brakes. It was just a broken spring. They were honest and didn't take advantage of a young lady. Many thanks.

Dec 07, 2023

Best place in town!!

Dec 07, 2023

Brady and Carlos are the best! They're friendly, knowledgeable and treat their customers well. After 20+ years I wouldn't go anywhere else.

Dec 07, 2023

Brady and Carlos have now worked on 4 different cars for me, all very different brands. The breadth of their knowledge is impressive. They have always been able to diagnosis and solve the problems that the cars present (the newest car is a 2008 Prius, the oldest a 2000 Miata with a Saab and a Subaru in between). Brady is someone who wants to get a car back on the road; he may take a guess at what needs to be done but isn't afraid to change the plan if the facts or intuition later suggest otherwise. And I feel he's not looking to pad his wallet; rather he is looking to get done what needs to be done at a fair price. And Carlos cannot be forgotten in this review. His is the steady hands that get much of the work done. It's not often that you see a business with all 5 stars, except for the occasional 1 star. I like the reviewer who said you have to take reviews with a grain of salt, good ones and bad ones. This is a business I recommend to my friends. It is a 2-person business. Might there be a glitch? Sure. But I know Brady and Carlos come at their business with a high ethical standard. That is what I count on.

Dec 07, 2023

Brady and his shop team are amazing. Quick, quality work and they will not sell you something you don't need. Highly recommended.

Dec 07, 2023

Brady is the best. He’s been my mechanic for 10 years and is personable and reliable. I love these guys.

Dec 07, 2023

For what it's worth, I have never before felt it necessary to leave a negative review of a business. For 15 years, I have been a loyal customer at Import Repair Center. In that time, Brady has been a mostly reliable, if perennially grouchy, mechanic for multiple vehicles for my family. Occasionally (and always due to a lack of communication or oversight on his part), we would be charged up to 40% above the original quote. We always paid without complaint. Sometimes, a problem would prove difficult to diagnose, and we would need to return (sometimes up to three times), and we would pay the bill, without question, every time. Once, they were unable to correctly diagnose a problem, repaired another issue that they found, and never actually addressed the issue that brought us there, which wound up being repaired by another mechanic out of state when the part in question failed on a road trip (it was an O2 sensor, according to his scanner, but Brady was sure it was something else causing the symptoms, and didn't replace it; still, what ever he did do, we paid for without complaint). Despite this, we returned to his shop, time and again. People make mistakes sometimes, right? Now, I feel like our loyalty was for nothing. Noise from rear end when turning, Brady says 'wheel bearing' and quotes 'in the $400 range.' I bring the car in, and later receive a call at work, with the phone cutting out constantly. He says something about a 60K service, and an oil change. I state that I brought the car in for a specific issue, not maintenance (which was 3K miles before being due), and he says he can't find a problem with the bearings after all, but he'll dig further. Go to pick up the car. He has done the full 60K service (which he justified by showing me a very filthy air filter) an oil change, and the bearing. The bill is approaching $700. I remind him that we didn't want an oil change, or scheduled maintenance (we had a VERY recent oil change sticker on the window, which he had to remove to place his), and he removes that from the bill, bringing it down to $600. I pay, but am feeling confused, as I wasn't given a work order receipt. Later, I call to ask what raised the original quote so much, but I am polite, and a bit sheepish, even. Brady IMMEDIATELY gets defensive and tells me to come in and he'll refund $200 'if I'm going to be that way.' I do, and he's decided to only give me $100, which he throws on the counter. At this point, I persisted, because I felt like he was being unfair. He proceeds to yell at me, and call me a 'chiseler' among other things. I am informed that I've 'just made a huge mistake' as I leave in disbelief. I guess I'm on the hunt for a new mechanic. The car still has the same noise from the rear end. Edited to add: I'm fully aware that quotes are not an exact science, and that it's possible that a bearing replacement alone could cost $600. My issue this time was that Brady never even attempted to explain how the bill got so much higher, nor did he provide me with an itemized receipt. If he had laid out where the added costs came from, I'd still be a happy customer. Instead, he was 'offended' that I would even ask. It felt very shady.

Dec 07, 2023

Great guys work there . Very honest .

Dec 07, 2023

Great shop. Quickly diagnosed the problem.

Dec 07, 2023

I’m new to the West Coast, so happy to have Brady and Carlos helping me with my car. They’re always helpful and pleasant. I totally trust them, and stopped worrying about having someone new as my mechanic.

Dec 07, 2023

Pompous, unhelpful and degrading comments. Came in for a quick enquiry but was turned away without any help. Wasted my time telling my story of what my car needs, only to be told that they don’t do such low priority work that doesn’t give much profit. I would stay away from this establishment!

Dec 07, 2022

Brady and Carlos are just wonderful! They are the only person I will bring my car to! They are honest, VERY good at what they do and affordable! I highly recommend them!!!

Dec 07, 2022

Brady and Carlos are top notch mechanics and will always take care of you and your car

Dec 07, 2022

Great fast service, fair and honest

Dec 07, 2022

I had a really positive interaction + experience w/ Brady + Carlos. Service was kind, straightforward, accurate, and fast. I am grateful for the presence and efforts of this business, will happily return if/when the occasion presents itself.

Dec 07, 2022

In a world of shady mechanics these guys are like a breath of fresh air. They keep it honest with you and do great work! Would highly recommend

Dec 07, 2022

They have kept our 17 year old vehicle running well including electrical, brake job, and oil changes. Their attention to detail and good prices are appreciated.

Dec 07, 2021

Brady & Carlos were class act. Gave me an upfront & realistic evaluation of my car that had been sitting for a year. Reminds me of where I come from, the country, where people actually care about helping others & doing fair/honest work. They also went above & beyond for me and didn't have to do that. I appreciate their courtesy, work & advice.

Dec 07, 2021

Brady and Carlos are great! Always give you a good deal and a great assessment of your car. Will be honest and straight up with you.

Dec 07, 2021

Carlos and Brady always provide stellar support for me and my vehicle. I appreciate their years of experience and sound advice!

Dec 07, 2021

I happened to break down 2 blocks from this shop and ended up needing a starter. They were so friendly and fun to talk to. It was like we were old friends. They helped me promptly get a new starter so I could drive back to Eugene. Sadly, despite it being a new OEM starter, the part failed and I couldn't take it back to his shop so he worked with my shop down here to get another starter put in at no cost to me! I'm so grateful I was blessed to get help from this shop. My shop in Eugene confirmed that the starter was installed correctly and it's failure was not due to Import Repair Center. They have integrity and stood behind their warranty. I am so impressed with the character of this shop and would trust them to work on my vehicles anytime. I know it can be hard to find a shop you can trust, don't hesitate to take your vehicle to them, they will take good care of you!

Dec 07, 2021

Quick and quality service with fair pricing

Dec 07, 2021

Spoke on phone with Brady, owner, at least 3 times before set appt.(10 days out). He assured me he remembered my vehicle from prior owner and concurred it was a gem. Day of appt. He was 4 hours late, vehicle hadn't even been looked at and Brady told me it was a lemon, he told seller never to sell to someone he knows, it's not worth the tires I purchased within last hour. This guy's a total flake and cost me so much time(money) it's pathetic. DO NOT USE THUS DUDE. FLAKE O RAMA. Mentally unhealthy. This costs clients money, bottom line.

Dec 07, 2021

Brady and Carlos are the best! Keeping my ole car alive.

Dec 07, 2021

Great service

Dec 07, 2021

Is quality excellent place for many years I have recommended people to that shop and I have gone there myself often on for years and will continue thank you

Dec 07, 2021

They were quick fixed my husband's car in about 4 days they were well with communication had to get it towed there twice great prices