Import Service Center

Nov 06, 2024

If your car is of any value and you care about it treated well, don't come here. They took my car for a joy ride (mileage was much higher afterwards) and the bald guy Ian ruined my windshield. To this day I STILL have stains on the window that I'm not able to get rid of (has been through the car wash many times). Should also mention the windshield wasn't even being replaced but he put some substance on it when he wiped the glass that now I can't get rid of it. He's also the guy who took my car on a joy ride.

Aug 06, 2024

Excellent service, and very fair pricing, wouldn't take my car anywhere else

Aug 06, 2024

Very experienced and courteous staff. They were able to correct issues on my daughter's Subaru at half the cost of the dealership and genuinely seemed like they cared about their work. Will continue to have vehicles serviced at this business.

Apr 06, 2024

So...I'm a rainbird with a great mechanic in Washington but I have never needed one down here.....I've driven my Honda down the last five winters with no issues...sadly this was the year...my computer system started acting all crazy after a road trip to Las Vegas..I got back and took it to a mechanic shop well known on speedway...something just didn't settle right when without telling me they did a major inspection on my car and came back with almost three grand in auto issues..and none of them were what I went in for..they told me I needed new rotors..but what they didn't get was that I knew I had just had rotors put on 10 months ago...so long story short I didnt trust them and my mechanic back home said "run"...fast forward...and my car breaks down completely a day before an LA road trip...I found this shop thru reviews and immediately when I called and spoke with Megan...I just knew they would be great.....let's be honest....especially as a woman...we feel like we can get screwed pretty easily when it comes to getting our cars fixed....just think back to the beginning...well anyway...I stopped in..met megan and "chief" and had my car towed when i got back....they took care of everything and...not for one second did i think I got screwed...the cost was less than I thought..and I'm so happy to know that I found a great shop for my car when I'm here for winter and spring!!!!! I highly recommend them...I even drove from Sabino to W Prince to use them!...having a great and honest mechanic is one of the most important things in my world!!! Thanks so much! Updated review…. March 2024… Took my car in for a service before driving back to Washington…. I knew I needed back shocks as they were leaking a year ago…. They got me in… Rick even took me out and showed me the shocks as he knows I am still weerie from the shop on speedway last year… anyway… got my new shocks and they even charge me less than the quote because it got done faster…. Just awesome!!

Feb 06, 2024

Reliable over the years.

Dec 06, 2023

Great experience, will definitely go back! Rick explained everything and took time when I was late, to go over what was immediately needed and what to keep an eye on. Tried JT Auto before and was told to immediately get new tires; Rick didn't try to sell me on things I didn't need, and staff was friendly and helpful on the phone.

Dec 06, 2023

Great service! Rick is a real pro who understands how to balance the necessities of the vehicle with your budget over time.

Dec 06, 2023

Rick is professional and accurate with his estimates, Our work has always been complete and on-time. Highly recommend.

Dec 06, 2022

Finally, a professional, trustworthy and honest shop. From showing you the bad parts, explaining exactly what needs to be done and the cleanliness of the shop, all.of this gives you the confidence that you're getting things done right. A gem of a find in the auto repair business. Five stars all the way.

Dec 06, 2022

Got the job done for a reasonable price and promptly.

Dec 06, 2022

Have been taking my cars to Rick for several years now. I have experienced honest reliable servce. Its the only automobile garage I dont have to worry about when my car goes out of site that they aren't giving it tender loving care. I know that Rick makes sure its fixed exactly how he diagnosed the problem,And for the price he quoted.....

Dec 06, 2022

Scheduled an appointment for an oil change & transmission fluid service for my Honda Accord on a Friday which went fine (despite the tech getting transmission fluid all over my lower radiator hose). But then the problems begin - The invoice was for ~$230 which I am fine with, but James (front desk) undercharged me and I was only billed for ~$30. I didn't notice right away until I checked my credit card app, and being someone that has integrity and respects the auto tech field, I went out of my way to call the shop the following Monday regarding the undercharge. The undercharge was resolved right then and there, but on the same phone call I wanted to inquire about getting my VCM Spool Valve replaced, valve lash adjusted (if needed), and a valve cover gasket replacement for both banks. James said he'll need some time to get that quote together and call me back, since it was close to closing time when the call occurred. (Which I totally understand because I know a service like that would have overlap with labor hours and he would need to speak to Rick.) Tuesday - Nothing, no call back Wednesday - Nothing, no call back Thursday - Still nothing with no call back, so I go ahead and call the shop directly asking about the quote. James says he still hasn't gotten the chance to speak with Rick regarding the job since he's wrenching all day. Ever since that Thursday I still have not received any kind of call or contact from them, it has been 2 weeks. I work 60 hour weeks so making a physical stop at the shop is very hard since I get off at 4:30PM and they close at 5 or 5:30PM. Regardless, I am very irritated with this experience. Especially due to the fact that I personally went out of my way to get the SIGNIFICANT undercharge (how does one even make a mistake like that) corrected, which probably saved James' job and got the techs paid in full. All I wanted was a quote for my requested service, which I was DEFINITELY GOING TO BRING to their shop to get done, but I guess I am not worthy of a person or customer to have their attention for 10-15 minutes to get a quote and discuss the service.

Dec 06, 2022

They did me right.

Dec 06, 2022

We've been taking our cars to Rick at Import Service Center for almost the full 20+ years we've lived here. He's taken immaculate care of four Toyotas, three of which are still running -- one is 20+ years old and still going like the Energizer Bunny! I never hesitated to trust a car he or his mechanics have worked on with my two kiddos in tow the whole time they were growing up. He's fair, honest and his recommendations for maintenance are exactly what our vehicles have always needed to run safely and economically.

Dec 06, 2022

rude over the phone..lost a potential new customer

Dec 06, 2021

Excellent staff and service!

Dec 06, 2021

Great customer service. Rick is great. They only replace what you need, no extra add ons. Highly recommend

Dec 06, 2021

I used to have my car serviced here in the 90s. I moved out of town in 2000. Just got back early this year and was happy to see that this shop is still there-- same owner-- same great service. I've always felt that I was treated fairly in there. And as a woman, sometimes you aren't. But here, the owner is honest and reliable and fair. He thoroughly explains everything and he is just an all-around nice guy.

Dec 06, 2021

I was a vendor here and Rick Was great to work with. Straight shooter, knows the business, and always saw satisfied customers when I serviced. Always treated me with respect, decency, and made sure I was okay when I was there. Go this place knowing you’ll get honest work. Hi to Iric as well! Great guy

Dec 06, 2021

I’m not from around here, but was at the tail end of a visit before a long road trip. Naturally, cue the triangle of death on my Prius. I limped to the shop, and Rick couldn’t have been more helpful! Not only did he diagnose AND fix my problem on a Friday, he ran a complete diagnostic and told me what I may need to work on coming up. He didn’t try to upsale or take advantage of me. He patiently explained the problem and gave me a quote that was spot on. I feel lucky to find places like these that could so easily take advantage of a situation, but don’t. And beyond that, they offered to give me a ride to a local mall or help get a cab to a friend’s. They took a stressful situation and made it a lot easier!

Dec 06, 2021

The best place to take your car! Great service and they explain everything to you.

Dec 06, 2021

Very friendly and helpful. Answered all of our questions. Replaced the motor mounts in my Honda Element and my car now has no vibration at all.

Dec 06, 2021

Always excellent service and clean shop.

Dec 06, 2021

Didn’t use and won’t. Wasted my time. Zero integrity. James knows he was wrong. A potential customer, No More!!

Dec 06, 2020

Awesome mechanics. Great staff. Fair pricing. My mechanic since 1995. Won't ho anywhere else.

Dec 06, 2020

I enjoy working on my older Subaru as it's an affordable car that I'm not too terribly worried about destroying while I learn the basics. However, in attempting a timing belt change, I ran into trouble making some, shall we say, choice decisions. After making an utterance of equally choice words (crass even), I gave I.S.C. and Rick a call to see if they could undo what I had wrought upon my Subie. From the beginning Rick was beyond professional, knowledgeable and helpful. This was by the far the best experience I've ever had with a mechanic/getting a vehicle repaired. Using, no doubt, a plurality of skills, Rick had me in and out and back on the road at an affordable price in the blink of an eye. No gimmicks, no up-selling parts I didn't need. These are salt of the Earth, honest tradesmen. A veritable diamond in the rough. If you haven't yet decided where you need to get your import repaired, don't hesitate! Give Rick and team a call. You'll be glad you did.

Dec 06, 2020

Personable and professional!

Dec 06, 2020

Rick is honest, professional, very knowledgeable and friendly. He will take the time to explain what the problem is until you understand it so you can see the value in his work.

Dec 06, 2020

Very satisfied with service