Independence Car Care Center
5
4
3
2
1
Review highlights
"Quality care, amazing staff, great prices, you're in good hands here."
"The staff and service at Independence Car Care Service are exceptional."
"Great customer service, honest mechanic's, and prices reflect their workmanship."
Overview
Categories
Auto repair shop, Brake shop, Muffler shop
Directions
507 W Ridge Rd
Rochester, NY, 14615
Phone number
Call: (585) 563-6100Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
Closed
Reviews (36)
Feb 04, 2025
These guys really know their stuff. Their work was quick and resolved all issues I had. I will definitely be using these guys over any dealership any day. Though curious why Google moved their messages automatically to spam.
Jan 31, 2025
This was my first time getting truck repaired at Independence Car Care Ctr. They were polite, quick and reasonably priced for the service I had done on my truck. My truck is running great. Overall great customer service and car service at Independence Car Care Center. I will definitely tell others.
Jan 30, 2025
Amazing experience!! They got my car in asap, found major problems other mechanics did not bring to my attention, and got everything done within the same day. Highly recommend to anybody!!
Jan 30, 2025
Highly efficient service with reasonable price. Also they’re open until 6:00 pm which helps when you drop off your vehicle for repair and get it from there after work.
Jan 23, 2025
They were able to get my daughter’s car in on the same day and were quick to diagnose and fix her car! It was an emergency as she needed to be back to college quickly! You guys are a lifesaver!!! Everyone I dealt with was professional and nice!!
Jan 23, 2025
This place is amazing. My family and I have been coming here for awhile now after my former mechanic retired. Great, honest work and doesn’t upsell you out the wazoo. Prices are very affordable and the folks here are down to earth and take care of ya.
Jan 16, 2025
I went to them scared because my car wasn’t moving they did an excellent job and it was out in 2 days truly appreciate them for working with me very reliable mechanics
Jan 06, 2025
Honest prices reliable work. Had my car in and checked was told it needed to go to a dealer, they did not charge me. First thing the dealer said was 150 to check it. When the dealer said I needed brakes I said not now and came here for my brakes. Am now a regular customer.
Jan 06, 2025
I was very satisfied with the customer service and their ability yo answer my questions
Jan 06, 2025
Excellent service and reasonable prices. Highly recommended for all your car needs.
Jan 06, 2025
Fantastic experience- will return in the future and certainly recommend! My car required immediate maintenance but our family mechanic was booked. I am so grateful for Cody and the team at Independence Car Care for their help! Not only did they fit me in the schedule, but I was able to work remotely in their comfortable and clean waiting area. After a few hours I was back on the road and my car was driving better than ever. Thank you!!
Jan 06, 2025
Jeff & his team took care of a brake problem that plenty of other shops couldn’t seem to fix. They were extremely quick with service! Highly recommend & will be back with any other repairs/maintenance I’ll need in the future
Jan 06, 2025
Really responsive and accommodative, able to get my car in quickly (usually same day) every time I call, fair pricing, all around great customer service.
Dec 06, 2024
I appreciate the professional curiosity that’s extended to me & the workmanship that’s provided by the mechanics who work on my vehicle. The comfortable waiting area is very clean with complimentary refreshments. Unlike the car dealership that I purchased my vehicle from, the employees here are very polite & accommodating. I’m so glad I was introduce to this auto service.
Dec 06, 2024
Made an appointment straight in job done Lovely 5 stars
Dec 06, 2024
Outstanding experience. This is my second service in 6 months for different work. Clear communication with inspection, estimate for repairs, and work completed as expected. I trust this team to work on my car.
Dec 06, 2024
Very friendly service. Went there on 2 recommdations. Timely and the price was right. Thank you guys!!!! Will recommend to all my friends!!!!
Dec 06, 2024
Very professional and they provided what my car needed. Also friendly. I would recommend them to my family and friends.
Nov 06, 2024
Great service and very informative about the issues with my vehicle.
Nov 06, 2024
Jeff and his staff at Independence are outstanding !! Five stars all around . They are kind, patient and trustworthy . Fast and reliable services . They were able to diagnose and fix my vehicle same day. They have gained a customer for life because of their outstanding customer service and staff . Thank you to Independence for getting me back on the road !!! A very grateful customer !!!
Oct 06, 2024
Excellent Service! Am from out of town and needed a new battery. They had it in stock and were able to change it for me. Even called the next day to make sure I was happy with it!
Oct 06, 2024
Got my wheel bearings repaired there, now my car is back to quiet! Thank you!
Sep 06, 2024
Always a good experience when I bring my car here. Very kind and professional team.
Sep 06, 2024
I had an exhaust that separated and needed replacing/repairing. I stopped in at Independence without an appt desperate for some silence. Jeff diagnosed the problem (which wasn't hard) but gave me options for the fix. He repaired the separation to push the replacement into next yr which was my preferred method. Thank you and I will be back for the replacement when the time comes.
Sep 06, 2024
Jeff from independence auto care is always a great help! I needed a battery replacement and my dealership + local mechanic had me booked out for close to weeks, Jeff was able to get me in same day within 2 hours and complete my work order while having a full schedule. I highly recommend independence auto care to any of my friends family and others!
Sep 06, 2024
Outstanding service. Will definitely recommend to anyone needing auto care.
Sep 06, 2024
They were able to see me the afternoon after I called. Service hours to fix my car were less than expected. Waiting area was comfortable and clean. The bathroom was clean as well. The staff were personable.
Sep 06, 2024
Took my car in for a check engine light I had a diagnostic done before hand and Jeff was absolutely 💯 he didn’t bs me at all. If you want honesty and respect Independent auto is the place to be. Thank you so much you gained a new customer.
Sep 06, 2024
Took my car to independence auto care and Jeff at the recommendation of a friend after my mechanic of many years could not find an issue that Jeff was able to find in 24 minutes. In addition he pointed out two more issues with my tires/Brakes and fixed them. I was especially impressed with how he showed me exactly what was wrong with my car and recommended suggestions to fix it in the shop rather than just telling me what it was. Pretty sure I found a new mechanic who is knowledgeable, personable and has a clean shop and waiting room for customers
Aug 06, 2024
A++++ service
Aug 06, 2024
Blew the motor in a vehicle over a weekend. I was panicked and stressed. Called a few mom and pop shops and the dealer. Most shops said they didn’t want to do it, and the dealer said they wanted to do a full tear down before agreeing to do the motor, and quoted me $14,000. I had sent an email to Independance. The owner Jeff got back to me quickly, and told me to call Cody at the shop. Cody took over from there, and found me a great motor, and had it installed WITHIN THE WEEK! He called multiple times to update me on the status of the vehicle and I paid $7,500 and change, including tax, which is exactly where he estimated me. I do a lot of my own maintenance because I know how a lot of these shops can be, but I’m so happy to know there’s a shop with integrity nearby. Thanks guys, you’ve earned a customer for life!
Aug 06, 2024
Great job! I feel comfortable in bringing in my other car now for service. Independence Car Care is my new car care place
Aug 06, 2024
This place is amazing!! Very honest and did great work on my car. Also with all that had to be done I did not expect it to be finished on the same day. I will definitely recommend them to anyone and will also return.
Jul 06, 2024
Everything was done in a timely manner. Very professional!
Jul 06, 2024
I had a great experience. They explained the issues with my exhaust system to me and showed me the damage. They were efficient and fair. I will be recommending them to my friends and family because of their great service.
Jul 06, 2024
Provided great service and a detailed explanation of the work they did. Did not do any unnecessary work. If you give them a chance they will earn your business.