Independent Vehicle Service Inc

Nov 30, 2024

They lied and over charged me. Then tried to charge me for things that they broke

Nov 23, 2024

Choose IVS if it sounds neat to bring your car in for an oil change at 8am, and then have them tell you every time you call for an update - because you’ve heard nothing and the car still isn’t done after a few hours - that it will be just another hour or two, even one guy claiming that the oil change is done and all that’s left is the inspection, only to find out at 3pm that in truth they haven’t even started yet. I don’t know what’s happened to this place- I came here for years and they’ve slowly gotten worse and worse. It’s like they have one mechanic and the other employees are just there to try to distract you from the fact that an oil change shouldn’t take 7+ hours. At least they’re nice about how badly they’re doing.

Nov 23, 2024

Great customer service, exceptional mechanics and best prices in Albuquerque and they detailed my engine and car after..!!!!!! Recommending to anyone local or not to come here don't go to your dealership

Oct 07, 2024

I had an unusual braking issue come up with my car. I had two other shops(including the dealership) look at it and fail to properly diagnose it or repair it. A friend recommended Independent Vehicle Service and I'm so glad they did. They where able to diagnose my problem and perform the repairs in a reasonable time. Crystal was great with communication and upfront with pricing.

Oct 07, 2024

Looks like they have quite advanced diagnostic tools, but expensive. So, it is advisable to get a second opinion before committing to repair.

Sep 07, 2024

Only shop we refer people to in ABQ! great work and great team!

Sep 07, 2024

What a disappointment and a waste of my time and money. I took my 2019 Camry in for a basic vechicle inspection, oil change, and coolant replacement. I left my car overnight so it would be available when the shop opened the following morning. I didn't hear from IVS the next day so at 2:30 pm (7hrs after opening) I called and was told the oil change and inspection was complete but the coolant hadn't been changed. I never received a call from the shop, I had to call them. I went to pickup my car that afternoon I discussed the missing coolant work with the advisor and he mentioned I hadn't approved the estimate for the coolant replacement. WHAT ESTIMATE? They hadn't provided me with an estimate for any of the other work. They changed the motor oil and did a general inspection of the car without giving me a quote or a phone call. They simply didn't perform the coolant service I requested and was clearly noted on the service order. I took my car back to American Toyota for the coolant exchange.

Aug 07, 2024

I'm not accusing anyone but sometimes where there's smoke there's fire. Took my car here to be checked out - two days and $200 later, they told me to check a code or a recall with Nissan and told me alternator etc was fine. Towed to Nissan dealer. They immediately said it WAS the alternator but the cost to replace was over $2000 (outrageous). So I called this shop again to ask for an estimate and I was told I had to bring it back for them to see which alternator was in the car - the same car they had two days before in their shop --- which tells me, they didn't look at the alternator at all and have caused me a lot of inconvenience. By the way - every shop I called for a price, was able to tell me over the phone in a minute what it would cost. This shop wanted me to bring the car there to give me no choice once they had it. I don't like deceptive tactics.

Jun 07, 2024

Best shop in town!! VERY honest and trustworthy, it's good to know our vehicle is in good hands, with peace of mind you are not getting ripped off....The integrity and honesty that this place holds itself up on is amazing. And so hard to find in an servce center.

Jun 07, 2024

Finally! An auto repair shop that women can trust. Plus they specialize in classic car mechanical restoration. Everyone at this shop is great! And kudos to Devon for his customer service skills.

Jun 07, 2024

I had my car wrapped and ceramic coated here. Wonderful job. Highly recommend.

Apr 07, 2024

I bought my first Volvo in 1989 and have had Independent Vehicle do my service work ever since. They are the major reason I am on my 5th Volvo! The entire crew makes sure that my service needs are met at reasonable costs and are done as soon as feasible. They stay on top of possible future issues and never do something without my approval. Huge thanks to everyone at Independent Vehicle!!!

Apr 07, 2024

I have gone to IVS for over 20 years and I’m never disappointed. I know with confidence that they take care of my car and guide me through decisions regarding my cars I recommend all my friends, and they have not been disappointed either

Apr 07, 2024

I went to this place for many years, but since the onset of the pandemic they've gone way downhill. Don't know if they've changed owners ship or what, but terrible record keeping, overcharging, understaffed and the customer is always wrong. Done with IVS.

Apr 07, 2024

I've been going to the establishment for the past year. First it was Mike, very understanding, and worked with the customer. Kristin, and Kayla are two of the most helpful customer care reps, that understand the customer, and go the extra mile to help out. I'm a disabled customer, and to my knowledge they work with the customer and let them know if it's a good choice to either go with one option or go with the option that helps the customers pockets. I would recommend them to my friends and family. Thank you.

Apr 07, 2024

Great honest people. I have taken multiple vehicles here and they are always very knowledgable and professional.

Apr 07, 2024

Great place to get your Volvo serviced/repaired. They changed timing belt, front seals, and water pump on my 1987 Volvo 240. I have used them for many Volvos over the past years and trust them completely.

Apr 07, 2024

No matter what the problem, IVS comes through. We trust them utterly and are grateful they are in Albuquerque.

Apr 07, 2024

Quicker than I expected. Friendly staff. Great service.

Feb 07, 2024

Friendly and expeditious.

Feb 07, 2024

I was driving through Albuquerque on a cross country trip and had some car trouble. These guys got me in and out SAME DAY. Amazing customer service and quick, quality work flow.

Feb 07, 2024

Independent Vehicle Service is the BEST auto repair shop I have ever come across in my life! They are honest, know what they are doing, have awesome customer service & explain everything thoroughly to you that they find wrong wth your vehicle! They are far SUPERIOR to any dealership I have ever brought my vehicle to. I highly recommend them!

Jan 07, 2024

Guada and the women who helped us were amazing, accommodating, kind and knowledgeable. We needed fast help traveling through on a cross country journey and they were outstanding, fast, and fair in pricing. Really a relief. Thanks!

Jan 07, 2024

I brought my Ram Promaster 2500 Cargo Van to Independent Vehicle Service to diagnose the reason behind my check engine light. Being unfamiliar with Albuquerque and concerned about finding a reliable shop, I was relieved to discover this gem. Fortunately, Independent Vehicle Service not only provided a swift analysis of the issue with my van but also offered a prompt resolution. A special shout-out to Kristen for her excellent communication – she kept me informed at every step and explained the recommended services in a clear and understandable manner. I also want to commend the mechanic, Guada, for the comprehensive notes and accompanying pictures that illuminated the situation. It was evident that they had my best interests and safety in mind throughout the process. Overall, my experience with Independent Vehicle Service was extremely positive, and I highly recommend them for their reliability, transparency, and commitment to customer satisfaction.

Dec 07, 2023

10/10 Do not recommend. I've been taking my cars here for close to 10 years and until recently, would sware by them. However, the new service writers lack experience and knowledge of basic car functions and do not write up the tickets correctly for the service department. Not only has that been an issue, the front desk care is lacking. My last experience will have me seeking out a new mechanic shop. 6 hours of my time completely wasted car never looked at, service ticket was written up for a service I did not request. No diagnostic received. Was hung up on, called back, spoken over and when I requested an Uber to return to my vehicle it was ordered and spitefully canceled. I've never had this kind of experience anywhere else. Although the mechanics do an excellent job 80% of the time. Because of the blonde at the front desk. I won't ever return. I guess they are too good for my money.

Dec 07, 2023

2023 UPDATE: I moved to FL in 2021 and my partner was finally able to join me this year. At the last minute, we realized we needed to get his car serviced before the drive to FL. I called on IVS and they (if this is even possible) were even more amazing than when I lived here! Their service is spectacular and I trust them explicitly. Elisa was wonderful to work with. I cannot more highly recommend an auto service provider. 2021 - The folks at IVS are incredibly friendly and professional. The service technicians are top-notch ... frankly, better than the dealership and their prices don’t hurt as much as the dealership. All around, you can’t beat IVS for customer service, professionalism, quality and cost. I wouldn’t take my Volvo anywhere else...

Dec 07, 2023

IVS is a great auto shop to do business with, they are all very efficient and thorough at what they do. Mike and the team at the counter are great to work with

Dec 07, 2023

Legit mechanic for Volvo vehicles. They work on a ton of Volvos, newer and older.

Dec 07, 2023

Michael and his team have done a bunch of stuff for me in both ppf and ceramic and just do an incredible job. They always go above and beyond to get invested in the vehicles they're working on and have impeccable customer service. I wouldn't go anywhere else.

Dec 07, 2023

The check engine light came on my 2006 Chevy Colorado. I took it to another mechanic and later to the Chevy dealership neither were able to diagnose my problem. IVS was not only able to diagnose and repair my problems they also found the appropriate parts the dealer said they did not make anymore. I was recommended to them 4 separate times before I brought it in. Elisa and Michael were a pleasure to work with. Don’t hesitate they are a top notch shop.

Dec 07, 2023

Brought my Audi in for warranty work to replace or find leaking antifreeze. They replaced it once before.. My regular mechanic put dye in and was able to determine it was the water pump. IVS could not find the leak and I continue to have to top off the antifreeze every other day. I will give them another chance to fix it. Will give update. Took my Audi back and they replaced the water pump under warranty. So far so good. Whoever test drove the car left clues they did a spirited drive. Grateful for the work which is a heck of a job.

Dec 07, 2023

DO not take your vehicle to IVS for Paint Protection Film (PPF) they do not know how to install the film. They left multiple scratches on my vehicle. Be careful this business claims that they can install paint protection film (ppf). I left my 2021 Corvette with Independent Vehicle Service for two weeks after they originally indicated it would be done within a week. When I was able to pickup up the car, edges of the ppf were already peeling/not adhering properly. Additional there were bubbles in the film and dirt trapped under the film. I was even told that the two installers they have, we're having trouble with the creases and angles of the body. As I was requesting a refund and for them to remove the ppf. A Tesla owner came up to me and said that they were having the same problems with the ppf on their car. I took my car to another shop and they discovered that the IVS installers scratched the car in several places.

Dec 07, 2023

Our family has been taking vehicles there for years, but recently I have been considering going elsewhere. Nothing egregious...but for the cost (higher than a dealership), I find the service lacking. From unpleasant and hurried customer service on the phone to having to return a vehicle because the computer wasn't reset after an oil change, it just doesn't feel worth it.

Dec 07, 2023

Showed up on Friday around 10 with our Rialta motorhome. It's a VW Eurovan. No appointment, but they got us right and did the diagnosis. Needed bushings on the front, so they had to be ordered. The VW dealer and 2 recommended places wouldn't even look at it.

Dec 07, 2023

They fixed what others couldn’t. I really like how they communicate and breakdown what needs repairing, why, how and also things to keep an eye on. The interaction and work was very thorough, clear and no hassles to either green light or table for later. They’ll be my ABQ mechanic from here on out.