INFINITI of Cincinnati Service Department
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Review highlights
"Excellent service and expertise. Finished service maintenance as promised."
"I told the service people it was bad and they refused to listen."
"I will definitely be referring family/friends to HIS location!"
Overview
Hours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 12:00 AM
Friday
12:00 AM - 6:00 AM
Saturday
8:00 AM - 12:00 PM
Description
Visit INFINITI Of Cincinnati to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Cincinnati this INFINITI retail store is located at 9857 Kings Auto Mall Rd.
Reviews
Dec 03, 2024
Great customer service and super efficient. I have taken all 3 of my Infiniti vehicles there over past 15 years.
Nov 16, 2024
Aside from the oil change (which I'm hoping was actually done), none of my fluids were topped off. Power steering fluid - low. Coolant - low. Air Filters - a mess. I'll not be going back to Cincinnati Infiniti.
Nov 07, 2024
Beautiful experience friendly and courteous staff
Nov 07, 2024
Customer-centric staff
Nov 07, 2024
Great service on time and budget, great valet service as well
Nov 07, 2024
Service manager Greg is great to work with & so far I've had a much more positive experience with their service department than I did with Infiniti in Cleveland. They've done a great job with the repairs on my car here & have been very professional.
Nov 07, 2024
Very sufficient. Had me in and out! The attendant was very professional and patient
Nov 07, 2024
great service. Keeps our car running great. I have purchased other cars and no one takes care of me like Infiniti. I will not buy any other car except from them.
Nov 07, 2024
Customer service was good
Oct 07, 2024
Service department is hands down one of the best!
Sep 07, 2024
Everything worked out great
Sep 07, 2024
I have a positive experience everyone I visit the dealership. I feel they always have my interest in mind.
Sep 07, 2024
One person working the Service department usually doesn't bode well. Not his fault, but he dealt with the difficult customer for over 45 minutes..and that negatively affected my car and myself as we sat an extra 45 minutes. He should have politely excused himself with the difficult customer, to deal with me for the 30 seconds he handed me the review and guided me to the pay center. On top of that, when I made my appointment (approx. 60 days prior to) I told them I had a headlight out and need it replaced for the car trip to South Carolina. Once there, they stated he didn't have a replacement. What kind of dealership with a service department (parts for cars) doesn't carry a front light? Or even worse...why tell someone/fill out info and then they fail to have things procured correctly? Not sure I will be back to Kings Infinity.
Sep 07, 2024
Thank You for taking care of us so graciously
Aug 07, 2024
Always professional and friendly service. I enjoy coming to infiniti kings auto mall, they are awesome! And best of all good quality work!!! Thanks to all
Aug 07, 2024
Greg did a great job of working in an oil change and brakes job after reprogramming my key fobs. Only took a couple hours and I was back on the road!
Aug 07, 2024
INFINITI of Cincinnati is always awesome. Service and Sales
Aug 07, 2024
The wheels were reparied perfectly and the curb rash they had was totally gone. Look brand new. We are so glad we opted for this service since we keep our cars a long time. Thank you!
Jul 07, 2024
Friendly and knowledgeable staff.
Jul 07, 2024
Great dealership Great service department
Jul 07, 2024
Great service got a tune up and it was great
Jul 07, 2024
Great service. Found a nail in a tire. Thanks for the attention to detail. See you next time.
Jul 07, 2024
I went in Wednesday for my oil change and tire rotation and as always I received great customer service from everyone! Evan took good care of me and my QX80!
Jul 07, 2024
Outstanding service. They helped me with what I needed done and what I didn’t. They even washed my vehicle. Thank you Infiniti! Sheri.
Jul 07, 2024
The service and hospitality is excellent! Although my vehicle was kept a bit longer than expected, having a loaner helped me maintain my busy schedule. However, these amazing accommodations don't come cheap! Nevertheless, I'll continue to patronize.