Integrity Chicago Auto Repair

Apr 18, 2024

The absolute WORST… Rusty is not to be trusted. This place is a ZERO.

Nov 18, 2023

Look, I took my geriatric 2006 Land Rover to Integrity for help on an electrical issue with my driver seat. The damn thing couldn't move up or down. Rusty, the man, the legend, said no problem and fixed it up within a day. The thing is I had taken this car to another shop to get fixed up and they took three weeks without even fixing the issue. RUSTY AT INTEGRITY knows what he is DOING. Fair price, customer service was decent, quick service. If you're looking for a trusty car repair shop, this is the one.

Nov 18, 2023

Love these guys. They are honest and try to help with anything they can. They treat you like you treat them!

Nov 18, 2023

Never trust your car at this place. Horrible experience

Nov 18, 2022

Alexis is a excellent seller person to have at the temple

Nov 18, 2022

Wouldn’t recommend. There was always something new coming up wrong with my car. Once the receptionist told me to check the parts they were using….I became suspicious and took my vehicle to another shop. I was horrified learning repairs had not been made nor had parts been replaced. They will get over if they can. Be very careful with these people!

Nov 18, 2022

best place for car maintenance!

Nov 18, 2021

Careful with these guys. Brought in my car and they said I needed all four breaks and rotors replaced. They quoted me a extremely high number so I decided to get a second opinion. at the other mechanic they said it was only the back brakes that needed to be replaced and the front was completely fine. Integrity auto? Not much of a good name for you. They also have fake reviews.

Nov 18, 2021

Not professional... try to force me to leave my car after diagnosis test rude and untimely

Nov 18, 2021

They don't have good customers service

Nov 18, 2021

This place is a mess. I first took my car here back in December 2020 since it wasn't starting. They diagnosed a starter issue. Fixed it as well as replaced the battery. Fast-forward to February and it was again having issues with starting up. I figured since I had it fixed at Integrity in December for the same issues, I would call and see if maybe it was a battery issue with the cold temps, they could replace it since it was still under warranty. I had the car towed to them and they took a while to diagnose (also took a long time to diagnose back in December) that it was an issue with the alternator. Had it fixed. Then a couple of days later, they texted me to say that there was an issue with the power wire that runs from the battery to the front of the car (it's a 2008 bmw). Since the cost for this was to high, I declined to have it repaired. Since then, I've told them to just get the car to start, I will go in and pay for the costs I approved, and for them to return the car to me. The mechanic tells me that the front office guy left and hasn't been able to reach him. I gave him plenty of time to get that sorted out but now, 2 months later, and I STILL don't have my car back. The guy keeps telling me that he's been trying to sort everything out and that the cost for the repairs is higher than what I'm telling him even though I sent him pictures of the messages I sent to the front office dude saying what I had approved and for how much. Seems like a scam to me to say it's this much then not honor it just because some dude left, even though I have evidence. DO NOT go to this place. They take forever to respond, even when the front office guy was there and take a long time to get to repairs. Now, with the front office guy gone, the mechanic keeps telling me there a 50 cars and that he's on the phone all day. As if it were my problem. My car has been there for 2 months now! This is very unreasonable. Do yourself a favor and go somewhere else!

Nov 18, 2020

Best mechanic in town once your car is fix you always are guaranteed good work you never have to go back me and my son have been going here for 9. Years

Nov 18, 2020

Great family owed business, reasonably priced and knowledgeable!

Nov 18, 2020

Great service. Repaired my car quickly with low cost

Nov 18, 2020

I got quoted $900 for unnecessary repairs that costs $400 at other auto repair shops. Get a second opinion and a quote from another auto repair. Rusty the owner may seem nice and genuine but he is pretty sleazy. he even told me he was giving me a discount at that price. my problem was my brake pedal was soft. it worked perfectly though. my usual place even told me it was okay but i wanted a second opinion. Rusty told me it was because of a leak in the master cylinder and power booster even though there was no sign of a leak and that i needed to replace the master cylinder and power booster or the brakes would fail. i made the replacements and the brakes are the same. I don't think there was a problem to begin with just a waste of money.

Nov 18, 2020

Integrity's services are affordable and, most importantly, he's not the type to cut corners. I'm wholeheartedly giving them 5 stars!

Nov 18, 2020

Rusty and crew are friendly and honest, do wants asked and give good feedback.

Nov 18, 2020

Service was same day and Rusty is the man

Nov 18, 2020

They take good care of you for reasonable prices

Nov 18, 2020

the young man at the desk was very helpful , he was very nice to me and made me feel comfortable.

Nov 18, 2019

A friendly and professional service that were not only able to do the work I requested but also fixed some minor problems without asking and for free!

Nov 18, 2019

Great place ......experts in cars and customer service.....will definitely be back.

Nov 18, 2019

Rusty took care of my Toyota Tacoma 2017 after a late night driver t-boned my vehicle. There was over $8,000 in damages done to the vehicle, including the exterior, wheels, undercarriage components, and suspension system. He left my vehicle driving better than new. Integrity Chicago Auto Repair will be the only place I go to for any vehicle upgrades or repairs. Beyond the quality work, Rusty is a family man, and is passionate about vehicle customization and repairs. As a manufacturing engineer, I pay close attention to the technical aspects of quality work. He went above and beyond my expectations. His constant communication kept me at ease, he is very customer focused and attentive. I highly recommend Rusty's business to any friends and family.

Nov 18, 2019

good work, reasonable prices. they seem to really know their stuff about hybrids.