Interstate Repair Services

Nov 30, 2024

There service was great and prompt. Their pricing is competitive. Did not tie up our unit for weeks.

Oct 07, 2024

Jack and the crew are the most amazing people I have ever met. Thank you for accommodating all of a RV person

May 07, 2024

Called interstate after getting a flat and finding a broken spring. They came next morning and replaced spring and changed flat . While changing flat also found broken wet bolt. Probably not the cheapest but for two guys ,parts and their time well worth it. Would definitely use again if in area.

Apr 07, 2024

Repair work was good, but very expensive. They even charged me for their time when they went to get a replacement part they had incorrectly ordered. Serviceman was very friendly.

Mar 07, 2024

Excellent Service and very Friendly!

Dec 07, 2023

Interstate came out to work on the camper but after three hours they said they didn’t know what was wrong. They charged us over $750.00 for three hours work and said they would return later in the week and at least get us cranked do we could get home. We called them several times to find out when they would return but they never returned our calls nor came back. Had to have it towed to Shannons twisted Garage. Shannons got it cranked and found some things wrong and repaired it. They worked on it for several days to locate the problem and charged less money for more time. Kudos to Shannon’s

Dec 07, 2023

Jack G runs a honest shop.

Dec 07, 2023

Small company out of Knoxville that does on-site chassis work on motor homes and RVs. Today (5/20/23) they installed my a/c compressor fan belt and receiver air dryer and flushed and recharged my chassis (dash) a/c on my 2014 Entegra Aspire with a Spartan chassis on-site at Sun Outdoors RV park in Sevierville TN. They would require you to take your MH to their shop if you have a Freightliner chassis because of all the radiators in the back. Spartan uses side radiators so the belt was very easy to get to. Adam and Matt did a great job, were friendly and cleaned up the site when done.

Dec 07, 2023

We were visiting the Veterans Cemetery close by & our check engine light came on. We drove a few miles to the shop & the owner Jack is very informative & scanned the RV & advised us he would order the parts & get us back on the road the following day. He literally took us to the hotel & recommended the Restaurant next door which was great. We were back on the road midday. Thank you for making our mishap a pleasant one!

Dec 07, 2022

Interstate really came through for me and my family. I highly recommend them for your automotive needs. They are professional and dependable.

Dec 07, 2022

Interstate repair is by far the best RV repair Iv ever had work on my motorhome... Iv delt with a few other companies but I felt comfortable and right at home like I had no worries and got me back on the road the same day.. Jack,Adam, Tammie, Nathan,Steven,and Jimmy are by far the best. I give them 10 stars but it only had 5...

Dec 07, 2022

These two idiots came out to our house to look at our RV and fumbled around for an hour and a half only to tell us they didn’t know what was wrong with it and we should have it towed to a shop. Not even their shop just take it somewhere else. Charged us $350. Never use interstate repair. It’s a total scam and they have no idea what they’re doing. Next day we towed the RV to performance truck Inc. in Racoon valley and Terry looked at it for about 15 minutes, found the problem and repaired it in under an hour for less than $100. It was just a $2 fuse. So if you ever need your RV or big truck serviced that’s where you should go.

Dec 07, 2022

Very quick, professional service. Had a transmission fluid leak on our VW Rialta RV. They made a service call to our location. Arrived and fixed the issue quickly. Both mechanics, Adam and Steven, were friendly, professional, and knowledgeable. Very impressed with this company and grateful for their quick service. Would definitely recommend!

Dec 07, 2022

We are on vacation camping in GSMNP. We were driving on a scenic loop in the park when we cut a corner too close and hit the side of a small wall. It immediately blew the tire on our camper van. Fortunately, we were able to pull to the side of the one way, one lane road. It was pouring rain with mud and boulders around the back tire so no safe way to change it. Called AAA and they sent Steven out. He was absolutely wonderful. He got our van on his flatbed truck and got us safely the rest of the way down the narrow road. It was too late to get it fixed so he drove us to Walmart in Sevierville so we could buy two tires in the morning. He even helped get the very large storage box off and back on the van when unloading our van. He was professional, very nice and so helpful. We are far from home and he made this mishap on our trip so much easier. I would highly recommend him.

Dec 07, 2022

Whew, yikes. They overcharged towing my RV by 2 hours. I called them the next day (today) and just got off the phone. I was originally quoted a price of $185 per hour, and I was ok with that. It took them almost exactly 3 hours to get my RV and bring it to my house and unloaded, even after airing up a flat tire (they told me after this happened, I wasn't aware it was flat). I have timestamps in my phone from them calling me when they were getting ready to pick it up and then when they got close to my house. They charged me for 5 hours. So I called, thinking we could easily work out the misunderstanding, but they got really hostile and nasty almost immediately. They said I had to pay to get their wrecker back to their business, which I didn't know at all. And originally I thought maybe that was a common thing and I didn't know, but my husband had been listening when I hired them and he told me they clearly said from pickup until disconnect. And even still, if I paid them to get back to Knoxville, I was still overcharged by an hour. And at $185 per hour that is a chunk. So over the course of the 23 minute phone call I was cussed at, insulted, and talked down to. Finally I had to just tell them that I would dispute the charge with my credit card company. It's ridiculous. I highly, highly recommend you go to another towing service if you can. These people are crooks and I wish I had called anyone else.

Dec 07, 2022

When you call them they do their best to send someone out. That is appreciated, but the appreciation ends there. The fellows were nice. I had an electrical short in my motorhome which rendered it unsafe to drive. They installed the multifunction turn signal stalk and the problem persisted. They would not continue to look for the short and left me with a bill of over $500. Shannon’s Twisted Metal Garage happened to be in the campground and agreed to take a look. In less than 30 minutes the problem was diagnosed and fixed. I can now go home safely. Save time, money and aggravation and wait for Shannon

Dec 07, 2021

After hitting a culvert while towing my travel trailer I contacted Interstate Repair. They came to my location, got the camper ready to tow and towed it to their shop. They worked with my insurance and did the repairs professionally with speed and accuracy. Thank you so muck Jack, Jimmy and Tammy for a job well done. If I could rate you guys 20 stars I would!

Dec 07, 2021

Had a none emergency at my home. They sent 2 mechanics for a one mechanic job ended up paying double while the other mechanic stood around and watched.

Dec 07, 2021

They were Excellent.Re routed a truck to come help us when they heard we were stranded for 22 hours. Looked at all the tires and found another 1 with a broken belt. Thank you Jack!!!!

Dec 07, 2021

Very professional, but a little expensive on the rv repairs.

Dec 07, 2021

We were traveling in our Rv on I-40 thru knoxville when the brakes failed. I was able to get rv onto shoulder safely. I immediately called the good sam number for roadside assistance for a tow. 3.5 hours later, nothing, yet we had spoke to tammy at interstate as she had a tow truck ready to go as soon as good sam approved the.claim. Nothing happened so i was able to limp the 7 miles to them. Arrived at about 3 p.m. and they started checking parts and working to obtain. Long story short, 4 calipers, 4 rotors and pads and we were back on the road at 5 p.m. the next day. Coach is 15 years old workhorse chassis and parts are hard to find. Jack did a great job along with his staff to get us back on the road. I knew the brakes were ready to go, and they did. Was glad that interstate was available. Small, local shop, charged a fair price for alot of work and parts. I told my wife what i thought it would cost us and i was within $10. It's damn hard to find anyone to work on an rv chassis, and even harder to find one who knows his stuff. Jack does! Dont believe the reviews from people who think fixing an rv is the same as fixing a toyota corolla, because it is not the same thing. It sucked we had brake issues, but we made lemonade out of lemons. Thanks Jack and Tammy for your help!

Dec 07, 2021

Did not do services but referred us to a great Machanic

Dec 07, 2021

Did not show up after they promised they would. As far as they know i am still broke down.

Dec 07, 2021

My RV was towed 15 miles and cost $550. I had it towed to Chattanooga for $1400. The math shows it was overpriced. People were nice but couldn't trust $10000 price for new transmission! Outrageous!

Dec 07, 2021

Our 36ft RV broke down on the side of busy I-40 with limited room in relentless pouring rain. The huge 18 Wheelers were not moving over and flying by us. We were terrified. By the time our Ins company connected us with this terrific company 3 hours passed. The two gentlemen in the tow truck were extremely competent and reassuring. They towed us to their shop in Knoxville and allowed us to hook up to power overnight. The next morning they quickly identified the problem and we we on our way!!! They are true professionals. We won’t forget it.

Dec 07, 2021

Overpriced labor! Worked 2 hours charged for four!

Dec 07, 2021

They rip you off!

Dec 07, 2020

I don’t think I have written many reviews- but couldn’t resist writing one down today. These guys are absolutely fantastic. Our AC on our RV broke last night and also the chassis battery died. When I called them Josh from the shop sent someone to help out immediately. They replaced our whole AC and got us back on the road in less than 2 hours. A little pricey-but worth it - great customer service. They also helped fix a few little things inside for free. We are back on track for our vacation!!

Dec 07, 2020

Called them in advance of our trip. They ordered the parts. We were in and out quickly and for less than the price they had quoted. They are off the beaten path but well worth it!

Dec 07, 2020

Definitely get written estimate and have them call you if is more than a certain amount of that estimate. We were given a 800 to 900 estimate for front brake job and when we picked it up the total was $2400.00. I was floored. Then someone turned the propane burner on in the RV, OMG!! We were advised to go there by other shops in the area. Just be careful.

Dec 07, 2020

Good service. Broke down in RV park. Worked us in. Got us on the road again. Expensive. But then again, most are.

Dec 07, 2020

Horrible, and over priced for an incomplete job.

Dec 07, 2020

I am happy to say I gave a low rating on my part I did not have the money for them to come to me but I am super grateful for the advice they gave me thank y'all