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Ironwood Automotive

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4

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4.9
(199 reviews)
Review highlights

"Called last minute because I needed my state inspection this month. They got me in right away and were very quick, nice, and reliable. Would definitely recommend them!"

"Top tier - service, hospitality, people, place, and atmosphere."

"Great service, great price, highly recommend!"


Overview

Categories

Auto repair shop, Oil change service

Appointments

Book appointment

Hours

Sunday

Closed

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed


Reviews

Dec 05, 2024

Just got an inspection and oil change. They work on Lexus, Toyota, and Honda. They say they get replacement parts from same place as the dealer. Shop and equipment looks great. Clean and adequate waiting area for customers. I plan to use them in future for my Lexus instead of going across the River. I talked to the owner and asked lots of questions. I hope they are successful.


Dec 03, 2024

I’ve visited a couple different mechanics in the area and Ironwood is hands-down the best experience I’ve had. They are very knowledgeable and honest about the work needed done. The price for the quality of work is fair and wouldn’t hesitate to recommend them, especially if you have Honda/Acura, Toyota/Lexus


Nov 16, 2024

I now see why Ironwood Automotive is rated a 5⭐️ business. The customer service is amazing. The owner & the technicians are not of this world. Finally, somebody knows what they’re doing. If you have a Lexus/Toyota, I highly recommend you to take your car to them especially if you’ve been to several mechanical shops & no one can tell you what’s wrong with your car. At Ironwood, they will diagnose your car from back to front for only $138.00 & if you can afford to get the repairs recommended after diagnostic complete, I highly recommend that you do it there. Honesty & professionalism is their nature & they really do care about getting you back on the road safely. I will never take my car to Sheehy again!


Nov 07, 2024

I am delighted to share my excellent experience as a first-time customer of Ironwood. Early this past Wednesday (30 Oct) AM, I was driving my 2010 Toyota Prius (125k mileage) from Atlanta, GA to Washington DC for an event later that afternoon. About a half hour south of Richmond, the Hybrid Maintenance Indicator dashboard warning light came on (a first-time occurrence -- I had to look up the symbol in the manual). I was stranded in what for me was the middle of nowhere with no idea of who to call for local service. Ironwood's name came up on my Google Search. I called and spoke with Michael, who turns out to be the Shop Manager. After a couple of virtual checks, he advised me to go ahead and drive to DC for my event, and said his shop would be open at 8 AM the next day if I would like to stop for them to take a look. I showed up at 8 AM. To my utter surprise, their diagnostic testing confirmed -- with more than ample documentation (written and visual) -- that my Prius needed a new engine water pump. Michael laid out the pros and cons of my having the work done then and there or driving back to ATL where my mechanic could do the work on my return. He then left it for me to decide. I called my ATL mechanic, who strongly advised the former. Ironwood, in turn, worked my car into their already packed daily schedule and completed the work in time for me to be able to get back on the road by 11:45 AM that same morning. I arrived back in Atlanta without a hitch by 8:30 PM for another event. There were no problems -- the Prius drove like a top. Overall, Ironwood was extremely responsive and thoroughly professional. From every indication, they did a high quality job for a reasonable price, while meeting my urgent timeline from out of the blue.To say that I emerged from this experience a satisfied customer would be an understatement. I heartily recommend Ironwood.


Nov 07, 2024

Reasonably priced and efficient folks. I would not hesitate to use them again.


Oct 07, 2024

Clean shop, clean and well designed waiting area. Great communication. Very knowledgeable and helpful.


Oct 07, 2024

Dana, Mike, Mechanics, and team were all wonderful. So thankful they helped me honestly and efficiently. Thank you all! Will be returning :)


Oct 07, 2024

Great mechanic! Friendly staff and never feel taken advantage of. Really trust this place with my car


Oct 07, 2024

Very prompt with my service, friendly desk staff. Clean and nice interior with seating inside and out. Would reccomend to anyone and will return for future services.


Sep 07, 2024

Extremely goated shop for all of yr japanese car needs. Beyond chill folks to work with and top tier techs. GO FIX YR BROKEN CAR NOW ٩(◕‿◕。)۶


Sep 07, 2024

Got my car inspected here; I had to reschedule a day before and had no problems. When I brought it in, they told me it would take an hour and it only took 30 minutes! Very nice people, very nice waiting room, will def be back for next year's inspection


Sep 07, 2024

Great service, very reasonable prices, no upsell and they take time to answer questions. Best - they treat women like human beings. Goodbye gross, old school greasebombs - hello to the spiffy new kids who know their stuff!


Sep 07, 2024

Great service. I only had a diagnosis done, but they helped me figure out a difficult situation with my car's warranty and were very honest with me. I'll be back for needs in the future


Sep 07, 2024

I can’t recommend Ironwood enough! It was easy to set up an appointment for my inspection and oil change online. With after-hours drop off and pick up, it’s effortless to work around my work hours. They were honest and transparent with work that needed to be done (and even sent me pictures so I understood) which made me even more comfortable!


Sep 07, 2024

Really good service and everyone was very kind. I came in to get repairs to pass inspection they did well with the repairs and even did a little extra!


Sep 07, 2024

THE absolute best place in RVA for your toyota or lexus


Aug 07, 2024

Hands down the cleanest shop I’ve been in. Very kind respectful people and good work done. A bit on the pricier side but it’s honestly worth it for the care and quality of work. Very nice waiting room. They seem to truly care about their customers!


Aug 07, 2024

I called them to ask for a basic estimate and was told "we can't give you a price over the phone" ok....then why did the 3 garage's I called before you ALL give me a price? I dont care how clean your stupid garage is in google pics. A garage is supposed to be a dirty hell hole where things get PRICED and FIXED. lol.


Aug 07, 2024

Recently on the Monday night before the July 4th holiday one of the paired engine oil cooler pipes on my daughter’s and my 2008 Toyota Highlander unexpectantly ruptured when she was close to being back to her VCU apartment. Unfortunately, not close enough to being home and going through a rough City of Richmond neighborhood late at night continued to drive the vehicle without engine oil for another couple minutes before shutting off the vehicle at her apartment’s garage. The next morning, we had the vehicle towed to Ironwood Automotive and despite a backlog of work Dana Perrone with Ironwood was able to provide me with an email diagnosis within a day with a reasonable repair cost estimate. Then when I spoke to Dana directly, we agreed on the necessary approach, and he gave me a cautiously optimistic forecast for the vehicle. By that Wednesday afternoon the vehicle was operational again. Ironwood performed additional diagnostic scans for engine damage, found nothing, and did an excellent job cleaning up the undercarriage from the discharged oil. When I picked up the vehicle, I scoped out the shop and was very impressed by the modernness and cleanliness of the facility, secure key drop-off box and even individual secure key pick-up boxes (something that I had not seen before), friendly and professional staff. Ironwood had the feel of a high-end car dealership shop but with far more reasonable pricing. Both the Highlander and my daughter are off and running again. Many thanks to Ironwood’s service advisor and mechanics. I highly recommend Ironwood Automotive for your vehicle service needs.


Aug 07, 2024

Best car shop I’ve been to based on the good service, nice waiting room, and fair pricing .


Aug 07, 2024

I have been using ironwood since 2018. Quality work! Never feel like they are taking advantage of me!


Aug 07, 2024

Service was amazing, great attention To detail, really don’t feel like they pulled anything but only did what was necessary for the health of my car. Considerable amount of work was done today and for what I feel Is a fair price.


Jul 07, 2024

No excuse. This was my first and last experience with this shop. They charged me 138 for a diagnostic! I will never return that is beyond insulting. Nothing wrong with my car they drove it for 15 minutes, and they charged me 138. If you are not rich, stay away. I've never seen diagnostics go past 100! They didn't even fix anything or do anything, and they charged me 138. Edit, so the owner called me. I was a bit reluctant to answer. The owner was extremely concerned and kind and understanding. He genuinely listened and made it right. If you ever have a problem, talk to the owner. This was one of the first businesses that actually addressed problems and listened. I would definitely come back here because I have great respect for the owner. It means a lot when someone listens and shows respect. I pray the owner looks over every transaction he is beyond a trustworthy and great person. I changed my review to five stars because the owner is amazing and I want his business to thrive.


Jun 07, 2024

I have a 2021 Tundra TRD Pro. Purchased it out of state and awaiting VA registration. Took it to Ironwood for maintenance light, did oil change and they suggested a VA state inspection to be completed. Another shop said they couldn’t do the state inspection because it wasn’t registered in VA yet. Ironwood gave me honest feedback about additional work that other shops tried to charge me, and said they were not necessary. They even checked my carfax and stated I didn’t need the other 30k service because it was completed prior to me purchasing the vehicle. I have to drive a little further out to take my truck here but I wouldn’t go anywhere else. Highly recommend Ironwood!


May 07, 2024

Aaron is a very genuine person. I would work with Aaron.


May 07, 2024

I went here for a state inspection and was scheduled promptly. I received good customer service and would recommend Ironwood Automotive to any one. 5/5


May 07, 2024

Ironwood is easily one of the best auto repair shops I've been to. While I'm no mechanic, the people at Ironwood made me feel understood when I explained the issues I was experiencing with my car. The shop is premium while offering repairs at a fair price. I'd happily take my car there again.


May 07, 2024

I’m here at Ironwood again and I have to say this is still the absolute best mechanic I have ever been to. Impeccable service, clean and calm environment. I wish I could give more than 5 stars!


May 07, 2024

The great service team at Ironwood has taken care of my 2009 Toyota Yaris (Pearl) since I came back to RVA. Clean facilities and fast quality work! Excellent experience. Highly recommended for Honda and Toyota. Thanks


Apr 07, 2024

Aaron and his team are top notch professionals. They focus carefully on each step of the process, offer sound advice, and do so with integrity. I trust Ironwood to take excellent care of my vehicle.


Apr 07, 2024

Ironwood is basically the gold standard that other shops should aspire to. The facility itself is great, the staff is nothing but friendly, and whether it's maintenance or a more major issue, they will do what they can to help you. Communication, both for your appointments and for any issues, is top notch. I'm not really a review writer by any stretch, but the staff treat me like a long time customer even though I've only been in the city for a year or so. Couldn't be happier.


Apr 07, 2024

So I literally found Ironwood from googling shops in my area, lol. I needed a state inspection and turns out there was like $1,700 worth of issues. No one else would take me on an appointment basis but them, it’s all first come first serve at other places. They were so transparent in that not everything on that list needed to be done to pass, but down the road would need it. They fit me in just two days later and got it done!! They are incredibly nice, and have possibly the nicest automotive shop I’ve ever seen, haha. I can’t express how much of an pleasure it was to work with them. Anytime I need car work done (hopefully not often….) I’m taking it to Ironwood!!


Apr 07, 2024

We’ve only brought our Toyota in to them once so far but we’ll be back the next time we need them. They are honest and professional and I don’t think I’ve ever seen a shop floor as clean as theirs.


Mar 07, 2024

After a terrible experience at another shop in town, I started going to Ironwood. Every time, it's exceeded my expectations on repair turnaround, responsiveness, and education of what's going on in with my vehicle. They also have the only automotive shop waiting room that I can genuinely say is a pleasure to wait in for a couple hours.


Mar 07, 2024

I can’t say enough good things about this shop. I’ve been bringing my car here for years and the experience is great every time. Their new space has a huge waiting area where I can work while my car is getting worked on and the staff is just so kind. Thank you to everyone at Ironwood for always taking care of me!


Mar 07, 2024

Take my truck and my wife’s car here for all our maintenance and repairs. Extremely friendly, knowledgeable, and trustworthy staff. Glad to have a shop like this we can rely on. ⭐️⭐️⭐️⭐️⭐️ 🔟/🔟 💯


Mar 07, 2024

Great service for Toyota and Honda vehicles....