Irvin's Auto Care
Overview
Appointments
Book appointmentHours
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Reviews
Sep 18, 2024
This shop ignored my calls about a 2005 Chevy Aveo when first put in i was told the fan belt needed to be fix after telling them to fix it they claim it wasn’t the fan belt it was something else plus they got tickets on a car that don’t run. I will not take my car here ever again
Aug 18, 2024
Excellent service. Customer service was outstanding. I could tell the staff cared about my issue. I really appreciate the patience and communication. Definitely will recommend and will be back when I need service.
Feb 18, 2024
They are excellent and they get you in and out great quality of work
Jan 18, 2024
Great Service in 24 hours emergency for my car. Thank You. Be Blessed.
Jan 18, 2024
There was a number of things wrong with my car. Took it to them about a week ago and they fixed everything. My car is running like it’s brand new. Thanks Irving auto 😊
Nov 18, 2023
Charges extra fees.Very illegal charges.Bad customer service.
Nov 18, 2023
Good
Nov 18, 2023
I remember when I first came here a few years ago; I had a wonderful experience! However, that has changed. I brought my car here back in September due a claim for my front bumper. After waiting literally a month to hear back from someone, the insurance company that I was going through reaches out me to tell me to reach out to Irving’s to check on the status of my car because at this point they’ve been paying for a rental for my convenience. So I reached out and they told me they’re waiting on a part they ordered; no one decided to reach out and tell me. After waiting another 2 1/2 weeks the insurance company tells me to go get my car because at this point they’re just paying for me to ride around in a rental and my car was drivable. So I went to pick up my car and the lady behind the window told me they would reach out once the part comes for my car. Another two weeks go by and I hear nothing from nobody, so I decided to call and the lady finally tells me the part came. So I finally bring my car back and when I went to pick it up the lady asks me if the insurance company gave me the check or whether I knew how they were going to receive their payment. I pulled up evidence showing where the insurance company mailed out the check. The lady checked their mail and found out the check was in their mailbox the entire time! So I finally received my car and I noticed they put a different color bumper on my car. So I called to tell them the issue and they told me to wash my car to see if there’ll be a difference, which I did; the bumper was a different color than my car. So I called back to confirm the issue and the lady tells me that the person responsible for my bumper is out of the office and won’t be back until after the new year. Here it is nearly going into February and I have not heard from nor have I received an update from Irving’s Auto. I have been calling but no one is answering.
Nov 18, 2023
I took my car here payed $2,500 drove the car noticed the leak called several times left several messages and emails no response...not cool.
Nov 18, 2023
IF I COULD GIVE THIS PLACE NOT A SINGLE STAR I WOULD PLEASE DO NOT WALK RUN!!! IF YOU HAVE A WARRANTY COMPANY PLEASE GO TO ANOTHER SHOP AFTER 6 WEEKS OF GETTING MY TRANSMISSION REPLACE FROM THEM PUTTING ON THE TORQUE CONVERTER WRONG TO REPLACING MY TRANSMISSION 3 TIMES !!!!! I RECEIVED MY CAR BACK LAST FRIDAY ON 12/9 IT IS NOW 12/15 AND MY TRANSMISSION HAS STOPPED WORKING… WILL BE GETTING MY LAWYER INVOLVED PLEASE DONT GO THERE IM TELLING YOU SAVE YOURSELF THE TROUBLE
Nov 18, 2023
This place was absolutely AMAZING!! I live in Indiana, and had car troubles. This shop is where my roadside assistance took my vehicle. They were wonderful to work with! They communicated with me daily and kept me informed with everything they needed to do or got done! I’d recommend Irvin’s over and over again!! 😁
Nov 18, 2023
Very good service, knowledgeable and helpful in making decisions about your vehicle.
Nov 18, 2023
Worst business experience I have ever had. Held my car for 7 weeks and did not completely repair my transmission. Over those 7 weeks, they never took accountability to reach out to me and keep me updated on my repairs. I always had to call them first and every single time they gave me a response that my car would be finished on a date that always ended up getting pushed back. They left my car dirty and with a stench that has been incredibly difficult to get out. It seems unfair to other establishments to even refer to Irvin’s as a business. Terrible professionalism, terrible accountability, and overall lack of care to the customer. Please avoid at all costs! I have to take my car to another mechanic and incur additional costs because I don’t even trust them to reconcile their mistakes.
Nov 18, 2023
Worst place I've ever been! They were paid by my warranty company to put a new transmission in and I found out by my mechanic that it is actually a used transmission. They had my truck for an entire month and lied and said my trans was shipping from another state and that it had got lost in transit. Yet they could never provide me with any tracking information. The whole time these people were lying. DON'T TAKE YOUR CAR THERE NO MATTER DESPERATE YOU ARE!
Nov 18, 2022
I agree with Kelly’s review. Horrible experience. Did not know Irvin had retired until after my experience. The young lady that “owns” it now; lied on me and what we had spoke about in the statement about my vehicle and she thought I would sign the invoice and she didn’t think I would read it first. When I questioned her about her statement in the invoice she became rude and defensive; slamming the door each time she had to go into the office to correct her statement, giving me a print out of the diagnosis they performed on my vehicle and all the paper she tried not to give me. It’s so sad that Irvin was an upstanding man with a great business that I can not say anything good or positive about my experience as I once did. Your responses when someone has a horrible experience at “your” establishment is SO petty and shows how you are TRULY DEFENSIVE and UNPROFESSIONAL! Whether I knew Mr. Irvin had retired or not I sure can tell now. You will NEVER have the success of customer satisfaction he was known for. If you didn’t lie on me in your initial invoice and I caught it; why did you change what you initially typed it in its entirety??? I have the proof.
Nov 18, 2022
I have had my car fixed here many occasions by the older guy and he did a great job but since he had retired it's gone downhill...I called to inquire about getting my car fixed and gave detail about what was wrong with it. I was told I would have to do diagnostic tests. I kept insisting that I already knew exactly what was wrong with it but the receptionist was not listening. Then when I went on to ask if this would be included with the repair and was told no. Irv never charged this and was very reasonable. You didnt need appointments and he got you in and out. Disappointed.
Nov 18, 2022
They’re very professional. And trustworthy. Let’s you know everything that’s gone wrong and everything they need to fix overall I’m satisfied with the work and workers
Nov 18, 2022
Top knotch service . Will recommend to anyone. Great experience. 👍
Nov 18, 2022
Visited this shop for 3 months last year and I'd seem lionel the owner try to repair vehicles that should have been towed to a salvage yard...but he did his best to do the repairs ..at the same time being disrespected & sometimes even threatened because he couldn't save the vehicle...he's a professional & what he does & i tell him stop servicing vehicles that's not salvageable...then see how your review goes...trying to help people you can't is bad for anyone's business.
Nov 18, 2022
I'm giving 4 and not 5 stars only because my turn around time was pretty long. Once I did get the car back I was very pleased with it's performance, and completely satisfied with the work that was done. The pricing was fair and there were no surprises.
Nov 18, 2022
They was very polite and professional will go there again and recommend others thank you all for everything
Nov 18, 2022
They were very attentive and professional with my car. They also replaced the shocks and struts. It was a little pricey but they did a thorough job with my car. I would definitely utilize their services again.
Nov 18, 2022
Was my first time going and everything was great! Got my car back in 2 days and they did a lot of work! Highly recommended
Nov 18, 2021
Everything was great from the start. Miss Denise was really lovely from the moment I made the appointment via phone. She was just as lovely when checking me in. She explained everything very thoroughly, got all my information so I could be updated via text, email, and/or phone. I got notified when someone checked my car in to start diagnosing it. I got notified when they were done. I got a full report, complete with PICTURES of my brakes, fluid levels, etc. I got a detailed estimate that explained all my options and let me agree to all or none of it. ALL ONLINE (says the person who doesn't like talking on the phone). They immediately called and let me know when it would be ready the next day. I went to pick it up at 5:40 pm (had to stay a bit at work). Discovered that the brochure said they closed at 6 but it was really 5 (so be sure to check that). They were outside and immediately helped me even though they were on their way out. Graciously. I was flustered about keeping them and drove off without signing my paperwork. Yikes! Turned around (just at the next block) and went back. We had a laugh and she was so kind and understanding. The work was done well, on-time, and for about 35% less than I was quoted from the dealer. (Probably more than that because I'm comparing the entire price from Irvin's to the pre-tax quote from the dealer.) They were wonderful. My brakes are great. The price was good. I loved being able to see the report online. I felt really reassured when all those pictures showed up. Great people, great work. Can you tell I'll be going back?
Nov 18, 2021
Hands down the best shop in Chicago! Their professionalism was top notch and I felt like my car and my belongings was going to be taken care of. I can tell everyone is hard at work over at Irvin's Auto Care. Once I got home and really looked at my car I could see they did everything I asked about and even made recommendations on what could cause problems down the road and how they can fix it.
Nov 18, 2021
I took my car in to get it checked. They sent me everything that was wrong in their eyes what was wrong with my car. The main problem was the transmission had went bad. I paid 2000+ dollars to get it fixed just for my car to go out on me a week later which is today. My mom also took her car there as well and she had to go back and forth twice already and now here it is her car stop working again for a third time today it Cut off in the middle of the street. And now they are not answering the phone for me or her. This place is a fraud.
Nov 18, 2021
I’m not finished dealing with them so I will keep you updated here but if I don’t get my car today you may need to follow me on Instagram because I have the whole Chicago following me which will ensure a crippling affect on this business. They make you book and appointment which turns out to only be an appoint to drop your car off and fill out paper work you have already filed online. They don’t even LOOK at your car until 1-2 business days and in my case THE THIRD. It took them 72 hours to do the first diagnostic in which they found nothing. I told them I was having suspension issues and listed the parts I thought they should check. However, in all their expertise they still found nothing until I insisted they missed the issue because it is making a noise. The people that handle the paper work and talk with your insurance were lax at best. If it weren’t for my incessant calling to make sure they had what they needed I would still be waiting on a diagnostic. They sit and look at the caller ID and just let the phone ring and ring once they know your number. They have had the nerve to raise he labor rate and offer less service. No one ever has any answers as to parts availability or work completion. It’s like they think they are able to handle business how ever they want and we the public are in no place to make demands. I for one have never heard of a labor rate of 135/hr. This is the type of thing that discourages us spending money with our own people. We treat ourselves any type of way.
Nov 18, 2021
Really great service. They were honest when nobody else was. They were less expensive than everyone else. Finally a mechanic shop that doesn't rip you off!
Nov 18, 2021
Set a appointment on 4/17/21 to have a level 2 diagnostic dne for engine repair here it is 4/29/21 still nothing didn’t think It’ll be 2+weeks later and still nothing to let me know what’s going on with my vehicle after scheduling a appointment no calls or updates. I drive pass vehicle parked in the same spot. Will update on if I get the repairs dne here or go to another shop cause I didn’t pay $89 to have my van parked for 2+ weeks to find out what’s wrong and have to wait more time for repairs smh here’s 5/3/21 still haven’t received my vehicle called yesterday to find out they haven’t started on my van cuz they were backed up not acceptable totally not worth it 3mnth to handle one vehicle when I set a appointment. 6/17/21 picked vehicle up no repairs dne need new engine but my power steering line is pouring power steering fluid out
Nov 18, 2021
They don't tell you it's not no longer own by the same people on the sign ..they're renting or buying from Mr.Irvin's.I've have taking my car back three times for the same thing that still not fix,and charge me almost $900.