Jack Furrier Tire & Auto Care

Oct 06, 2024

UPDATE::: I want to come in here and say i truly appreciate the amazing care that was shown to me by Javier sotre manager. taking his time to look at the situation and understand my frustration just knowing he did that, i know the perception of thinking one way and then hearing it from him state that he was not aware and he made it right speaks volumes on his integrity and his leadership . Thank you for that i will continue to bring my vehicle as building that trust foundation is so important. Thank you again

Sep 06, 2024

Going here for years, always great service

Aug 06, 2024

After a full day of air travel, I was welcomed back to Tucson by a “low tire air” warning shortly after exiting Tucson International. I was excited to see a Jack Furrier shop on Valencia. Despite all of their bays being full of jobs, the staff got me in queue, yanked a nasty screw from my tire, did the repair, and promptly got me on my way. All for a price too low to report here. I was beyond grateful. Kudos to this store and staff, and this company.

Aug 06, 2024

Honest & dependable!

Aug 06, 2024

Went in for an oil change, tire rotation, coolant flush, breaks, tune up and ac work. I was told it would be ready the next day. 2 weeks later (i picked this up 3 times during this time and each time brought it right back with an issue) ended up with a replaced fuel pump (which leaked gas,had to take that back but to the paloverde store, they said it wasn't installed correctly), a tps sensor and a new radiator. I brought in a perfectly working vehicle and left with 800.00 more in debt. I contacted corporate and they said the same thing the store did, "I know this is not a good look for us". . . You think? I understand things happen, and I was not looking for a free be or compensation, but I don't trust the work done at this store. I took it to the palo verde store and they fixed the fuel pump O ring causing the leak. I am praying their work does not fail between now and the warranty expiration. I don't leave comments but trust is something that was not earned in this case. Don't think I will ever be back.

Jul 06, 2024

My go to tire shop

Jun 06, 2024

Very kind, polite, and professional.

May 06, 2024

Honest and helpful

May 06, 2024

I bring all my vehicles up from Nogales for service. I do this for one reason and one reason only. Jack Furrier's outlets never try to sell you anything you don't need, quite the opposite, they try to save you money by telling you that what you are asking for is unnecessary. Thank you for your honesty.

Apr 06, 2024

Even though I stayed with Jack Furrier, I wasn't able to get service here at the Valencia location because they're ALWAYS full. 😔 I suppose that says something about their quality of work though.

Apr 06, 2024

I own a 1997 Lexus ES300. These guys are familiar with it. I’ve never had so many lies told to me and or invisible issues and or incorrect work done. I’ve found loose tie rods, completely detached Steering stabilizer, tire rubbing on both sides up front. Just steer clear of these guys. I’ve given them 3x chances to fix these issues. And all I went there for was tires and alignment.. Update got back from Brake Masters and this is what they had for me, reminder I got my car back from jacks Tuesday April 2nd 2024

Mar 06, 2024

Made an appointment for 730 when they opened and was 3rd person in the door but it still took them 2 hours to even start oil change. When I got back in my vehicle, all my personal settings for seat, radio, AC, and mirrors had been changed. I thought I'd save money over the dealer, but was actually more expensive.

Mar 06, 2024

They did exactly what I wanted. For the first time ever, I picked up my car and did not have an additional list of "things" I need to do or my car would explode! They quoted a price and that is what I paid. I will be back for sure because I know I need a few more things done to my care and in good time. Great job from beginning to end,

Mar 06, 2024

waste of time

Feb 06, 2024

Consistently great service. I also really appreciate that they're honest, and they don't try to upsell you services or products you don't need.

Feb 06, 2024

Everyone was very kind at Jack Furrier and I feel they did a great job on my car.

Feb 06, 2024

Fast, help with changes a tire on a large lifted jeep

Feb 06, 2024

I called about getting an alignment on my vehicle. I was told to be there at 7am. I got there at 7:04am. I was told they had too many cars already, to come back the next day at 7am. I went the next day just before 7am. I went inside and was talking to a young guy to get the alignment, when an elderly guy interrupted and said they couldn't do it because they had too many cars. Really? I saw 4 cars. I should have gone to where my family has always gone for 20+years, Beary Alignment (Pete's Auto) on 44th St. I got there at 9am and my car was ready within an hour.

Feb 06, 2024

So it's hard to find an automotive service center/tire center you can trust. This is the one you can. It was not cheap, but not expensive. I am willing to pay a fair price for honest work. These people (John and Adrian) in particular, are the best!

Jan 06, 2024

They were all very professional. The service was done quickly and I was a walk in. They definitely made my day better. I would highly recommend this location.

Dec 06, 2023

Didn't stop

Dec 06, 2023

Edit -- In response to owner.. Called into shop to get an alignment for my car, was told to be at the shop @7am. I called my Friday night early and sacrificed sleeping in (I have a demanding work schedule) to be there. After dropping my car off, I got a call some hours later saying the tech could no complete the alignment due to a bad shoulder. This could have been communicated the day prior when I called for the alignment. There was also 3.6 miles added onto my car for a "Test drive". I was unaware of the need for a test drive ESPECIALLY after the alignment could NOT be performed. The car has a new motor in it with a BAD tune... The tech could have caused damage to my motor if they choose to be unprofessional. I feel as if 3.6 miles is excessive for a test drive especially after no alignment was performed. This is why I am giving you 1 star. Also, I do not wish to waste my time emailing your company unless I am being compensated. Will never come back to Jack Furriers again. Thanks!

Dec 06, 2023

Great service

Dec 06, 2023

Great staff and excellent service.

Dec 06, 2023

I had an 730 appointment. I got there early. They told me they could not get my truck in the bay for over an hour past the appointment. I was told the appointment was only to get the truck in sometime that day… ridiculous. I’m not going to a place that allows you to make an appointment and doesn’t honor it. I’m also not calling your customer service line. I took my truck somewhere that honors their appointments. This is a warning to people on how your company treats your customers!

Dec 06, 2023

I only drop out parts but I always deal with the gentleman by the name of John and the front desk and he is a great guy and it's very Knowledgeable when it comes to repairs to your vehicle

Dec 06, 2023

I was there early in the morning. 5th customer, just for an oil change and have my back up lights checked. Three hours later and everyone gone, my car was finally done, but apparently the mechanic didn't know what backup lights are. Very disappointing.

Dec 06, 2023

I’m very disappointed with the service I received. I had to leave my car for an entire day for a wheel alignment because they cannot schedule you for a time slot. The next day, I received a phone call telling me they found several issues with my suspension and steering components that required over $2000 in repair costs before they could do an alignment. I wanted a 2nd opinion at a trusted mechanic, and I had to pay $25 just to get my car back. Well, guess what? My mechanic found no issues whatsoever with the vehicle and performed an alignment for me with no hassle. Jack Furrier has lost my business for life. It is a shame because I thought they were a reputable business given their high Google rating.

Dec 06, 2023

John and his crew at the Valencia location are outstanding! My husband and I were traveling into Tucson to sight see for a few days and a tire on our trailer failed. We called John and he discussed options for replacement. The tire we decided on wasn't available in the store, but John assured us he could have it the next day. We dropped off the rim of the failed tire and went on with our plans. As promised, John called the next day to tell us our tire was mounted and ready to pick up. Dealing with a problem like that when you are in an unfamiliar city can eat up a whole lot of time. Fortunately, John was there to help!

Dec 06, 2023

This place is awesome! I brought my vehicle in for a flat repair today. In less than 1 hour, they fixed the tire and no charge. Very professional and courteous staff. I found a new car shop, this one. I highly recommend this location. Update: Bought 4 new tires and had them installed on less than 1 hour. This shop is great!

Dec 06, 2023

Very good. Got me in right away. Fixed the issue (A/C) and oil change very reasonable price

Dec 06, 2023

Went here a month or so back because I had a tire that was losing air. They took the tire off and determined that my wheel was damaged at where the stem goes through the wheel and that the wheel needed to be repaired. So, I bought a new wheel and took it back to them. They took the stem from the old wheel and put it on the new one and it had the same issue; air was coming out around the stem again. This time, however, they said the stem was damaged. So I spent $250 on a new wheel for no reason thanks to these guys. I won't be going back here.

Dec 06, 2023

Went to a shop down Valencia that busted off two lug nuts from a tire that wasn't the one they were supposed to change. That place treated us so badly! I said go to Jack Furriers down Valencia. They helped immediately. This place has always treated me right and provided exemplary services! Many thanks