Jack & Sons Automotive

Oct 25, 2024

Called this place dude was jerk on the phone didn’t have any kind of customer service skills at all it was crazy do not recommend.

Oct 22, 2024

Honest and polite. Absolutley the best down to earth people. Always willing to help and have an honest discussion about your car. Love these guys

Jul 22, 2024

I have to give it up to them. I brought my truck in person A/C Repair. They did the job, but it didn’t hold up. Did the job again and it held up for a good minute and even though it was six months later, when I gave out again, they brought it in and fixed it and it’s been great.

Jun 22, 2024

While I haven't had the opportunity to utilize Jack and Son's Automotive for repairs, a recent chance encounter with the owner, presumably Jack, left me concerned about their customer service approach. **Unpleasant First Impression:** I recently crossed paths with Jack, and during our brief interaction, his demeanor was quite off-putting. My questions about the shop's services were met with curt replies, often interrupted with impatience. It felt like there was no interest in building rapport or understanding my needs. **Disrespectful Attitude:** This lack of respect became particularly evident when Jack made assumptions about my car knowledge. Despite not being a mechanic myself, I wasn't seeking a lecture on basic car functions. His condescending tone, as if explaining things to a child, was not only rude but irrelevant to my ability to be a paying customer. **Transparency Concerns:** When I inquired about potential service costs, Jack was evasive and offered no concrete figures. He heavily pushed for me to leave my car for a full diagnostic, which felt more like a pressure tactic than a genuine recommendation. Without upfront cost estimates, it was difficult to feel comfortable moving forward, and my hesitation seemed to further irritate him. **Customer Service Matters:** Choosing a mechanic relies heavily on trust and clear communication. This brief encounter with Jack unfortunately painted a picture of a business that prioritizes neither. In a competitive service industry, customer service is key. This experience has discouraged me from ever considering Jack and Son's for future car repairs. **Seeking Alternatives:** Fortunately, there are many reputable auto repair shops that prioritize customer experience. I would strongly recommend potential customers look elsewhere for a service provider who treats them with respect and professionalism, regardless of their age or car knowledge.

Apr 22, 2024

Honest genuine and great service definitely recommend!

Apr 22, 2024

Honest people. Eddie is always so helpful!

Apr 22, 2024

IMy truck was having specific starting problems. & happened to die in shop parking lot. I'm a a DYI mechanic. & couldn't diagnose problem. These guys brought the truck into the shop & rectified problem immediately for flat price. Great customer service & expedient repair.

Mar 22, 2024

Another exceptional result from Jack and Sons. We’ve been having our vehicles serviced here for over 10 years. Kenny and his crew are the best and best of all they are fair and honest!! My car was making a noise and I actually took it to the dealer and they told me that they couldn’t find anything however it continued to make the clanking noise. Well I took it to Kenny and he found that the dealer had left some bolts that hold the motor mount loose that were not supposed to be loose. He said that it could have been worse if I kept driving it like this. I only take my car to the dealer for oil changes because it’s 5 min away. That will be the last time. It is best to stick to who you know and know that they treat you right and are honest even if you have to travel a bit more. Kenny you know we love you guys and thank you so much for all your hard work and your exceptional service. Mayelin and Ernesto

Nov 22, 2023

Do not choose this automotive repair shop for any service and or repair. We had these guys perform an HVAC air box overhaul on an older 2000s Dodge pickup. Once the repairs were complete we were required to bring back the vehicle three different times for faulty craftsmanship concerns. IE: items left loose, things not properly repaired and items that needed to be replaced again. At the fourth and final time we were informed that the heater core would need to be replaced within 6 months, we were flabbergasted when we found out that we would have to pay the $2,000 to have the dash removed again in 6 months. That seems like something that should have been done when the dash was out. They wouldn't admit fault and did not attempt to work with us to resolve the issue, they merely informed us that they do not replace parts that are not broken. We would never request parts that are not broken to be replaced, rather we would hope, that as professional technicians they would be aware of costs involved with removing the dash again and as a preventative, inform us with "hey, we have the dash out and we would recommend replacing the heater core since the vehicle is over 20 years old and we are able to repair it now since the dash is out.". These are by far, the epitome of shade tree mechanics. They are parts changers. Do not take your vehicle here, you will be taken advantage of, they do not care for the consumer, just out to take your money.

Nov 22, 2023

Good mechanics.

Nov 22, 2023

Great and Honest mechanics...the only ones I trust in town.

Nov 22, 2023

Honest and quick! Have been coming here for years, and they've always done me right! Eddie is the MAN. Ask for him. He's a classic, Texas old-timer, but young as hell at heart.

Nov 22, 2023

I have been coming g here for over 20 years, Kenny, Eddie and their guys are amazing you won't find quality or honesty anywhere. Thank you guys for taking care of my car.

Nov 22, 2023

My boyfriend took his 2014 Volkswagen Jetta here, and we got great service. We came in Monday morning close to opening with no appointment, but they were able to see us at a reasonable time and make the initial fix the same day. They did warn us that the piece they replaced needed to be changed in order for them to know if there were any other issues... When my boyfriend came to pick up the car, it still didn't start but they were able to quickly diagnose why and tried to fix the car same day. They needed to get a new part and they told us to come back tomorrow and they'll have it fixed and they did.

Nov 22, 2023

THEY ARE AWESOME!!! It iS difficult to find a good honest mechanic! THIS IS THE ONE! I recommend Jack and son's to anyone who wants a good reliable but most of all honest mechanic!!!

Nov 22, 2023

They are the best in town hands down. I take 4 of my cars their and never had a problem.

Nov 22, 2023

They get the job done.

Nov 22, 2022

Been going a few years Great service honest and good prices. Will always go back. Thanks J n Sons

Nov 22, 2022

Great honest service!!!

Nov 22, 2022

I bought a car from this shop thinking I was in good hand considering it has been our mechanic for 25 years however the first month I got the car the check engine light came on I took it back to them and now my car is even worse and when I call them and tell them they say just drive it I'm so disappointed I save my money for 5 years for a car just to get a lemon from someone I trusted and had faith in to do right I use to think they were the only mechanic that was honest and would stand by what they did and now I know they are the lowest of the low.

Nov 22, 2022

the best and most honest mechanic in town. i lived here over 20 years and never found anyone better than Jack & Sons.

Nov 22, 2022

A honest mechanic! Great folks.

Nov 22, 2021

Good old Eddie, Jack's brother and successor... Last Friday when I called him; it was just under $500 to replace the water pump. I had to take it to Sun Auto earlier because it was overheating and, after negotiations, they quoted over $700 for the water pump. So, I called Eddie, hoping he had changed his ways Today, Monday took it in and reminded him of his phone quote. , Later,he called and said it would be about $1300. I asked how that could be. Eddie said it needed new belts and a new radiator. I told him the belts were replaced about a year ago and to forget about replacing the radiator (as Sun Auto didn't mention a bad radiator) Well, he said the belts had gotten coolant on them. I told him the belts would stay on. The price we finally settled on was $636, a 30% increase from his quote on Friday. For that, Sun, after I called them back, had quoted $700 and never mentioned the radiator. I should have left it there and I would have had it back on Saturday. Definitely finding someone other than Jack's. Used to love this place when Jack and his sons were there. But, Jack brought his brother Eddie in from Texas and, at least for me, things started going downhill. I took my car in a few months ago, because one of the headlights wasn't working. 8 hours later found out it was a fuse and got charged 135 bucks. Yesterday, I took it in for an oil leak. Got a call that it was the rocker arm cover and it would be $1,400. I asked why so expensive and was told he recommended we change some sensors, at the same time, with an upcharge of 200. What else, I asked: well might as well change the.oil for 50 bucks. It seems Eddie always wants to upsell, always at my expense.. I'm not asking him to remove the engine, just change a gasket. My daughter took her car in about 6 months ago for a brake job. Fine, but she got a call that they broke something during the repair and, although they wouldn't charge her for labor, they were charging her for the parts, a couple of hundred bucks. A brake job cost her well over $1,000 and left her without a car for days. She's taken the same car several times because the "check engine" light keeps coming on. She pays to fix it and within a day, the light comes back on. She was told that the sensor was bad; they changed it and the light cam .back on Each visit, she's charged for,but the car doesn't get fixed. I'll probably look for another shop.

Nov 22, 2021

Got an oil change a few months ago and came back to fix my check engine light. Eddie went out of his way to deal with the check engine light and make sure I could pass my smog test. I will definitely be a regular customer at Jack and Sons.

Nov 22, 2021

Honestly I got recommended here because of there service. I also got warned about there horrible attitudes. I called the store and asked for a quote and the guy who answered the phone was BEYOND rude and not helpful. Upon my arrival I didn’t get greeted not once and was serve once again a horrible attitude from these men... will not be returning nor referring any friends.

Nov 22, 2021

It's extremely difficult to find an honest mechanic and I believe this shop is the best! As an example, one of the issues we took our car in for was warm air conditioning. We assumed it needed to be serviced and recharged, guessing that would cost around $150. When we went to pick the car up, they send the air was fine...the problem was that only the driver's vent was kept open. We thought if there is only a driver in the car, closing the other vents was more efficient. That's wrong, all the vents should be kept open for maximum efficiency. I never knew that and I believe any other shop would have opened the vents, told us they serviced it and charged us. Everything else we had done was reasonably priced. We've come here several times and are always treated right. I recommend Jack & Sons to everyone!

Nov 22, 2021

Not friendly, and not somewhere you want to trust with your car. Keep looking.

Nov 22, 2021

These guys are amazing and dare I say have huge hearts. God bless Jack & Sons Automotive and everyone employed there, there's literally no place I would take my car because a mechanic you can actually trust is worth more than his weight in gold. The stars are overflowing more than 5 for sure.

Nov 22, 2021

These guys have been in the business forever. Honest. Hard working People.

Nov 22, 2021

These mechanics are honest, responsible & reasonable. They did an assessment on a used car for us, we used when our son bought the car from a Mazda dealership that day. Once again, thank you Jack n Sons Auto Mechanics

Nov 22, 2020

Great work. Been here multiple times over years. They do exactly what they r supposed to do..can't ask for more than that.

Nov 22, 2020

They are the only mechanics that my whole family trusts in Vegas. Friendly affordable and professional

Nov 22, 2020

This is the best place to get your car fixed. Great prices, staff, and they do not try to add much more! I will always go there!