Jackson Hole Motor Werks

Jan 24, 2025

Called and ask for my truck to be checked for a weird noise, then just asked to quote me for what needed to be fixed. The shop went ahead and fixed it before telling me a quote on the work and charged me $1,000 for 1 single wheel bearing. Didn’t replace a hub, didn’t replace 2 wheel bearings; $1,000 for ONE wheel bearing and the work put into fixing it is outrageous.

Dec 07, 2024

Worst service I’ve ever had. Got an appointment and then it was an 11 week turn around on a six hour job. They never gave me any heads up that it would take that long and each week they would say “getting to it this week” To top it all off they drained my coolant and didn’t refill it and I didn’t think to check the fluids after bringing it to a mechanic. So beware

Sep 07, 2024

Brian, John, and everyone else I met at the shop were awesome. Brian is a super clear communicator and took time to explain my issue and my various options to addressing it. He got me in faster than anybody else could and made the process very easy for me. He even connected me with some of his friends in town for some local outdoor things I'm looking to do (climbing, etc). I wouldn't hesitate to use this shop if I ever find myself in Jackson again with car troubles.

Sep 07, 2024

I had a poor experience here. After calling and confirming that I could bring in my vehicle for an oil leak, they told me that they would ‘try to find time to throw it on a lift’ when I got there. The gentleman who appeared to be in charge was curt and unfriendly. When I finally spoke to someone about the status of the vehicle, they informed me that they couldn’t find an oil leak and that it was normal to burn over a quart of oil after having traveled about 600 miles. When I went to pick the vehicle up, they stated that they had in fact found an oil leak by way of a crack in the filler tube. I replaced this part and confirmed that there is no crack in it. The dealer has since determined that the leak is coming from the upper timing chain. I spent time and money at this shop to be treated rudely and for an incorrect diagnosis.

Sep 07, 2024

I was in town for a few days when my clutch started making a whistling sound. Despite being busy, someone from the shop took my car for a quick drive and talked with me to make sure it was safe to drive back to Wisconsin. He was patient and kind and took the time to explain what it most likely was. Greatly appreciated it and I was able to get home safely and without worry.

Aug 07, 2024

Like an idiot I had let my rear brakes wear out beyond any reasonable repair. Luckily for me, Dana expertly guided me through the process and fixed the brakes very timely. Not cheap, but when did you get excellent workmanship cheap?

Jul 07, 2024

THANK YOU! Jackson Hole Motor Werks, you saved our road trip! When an unexpected check engine light came on in the middle of Grand Teton National Park, they helped by running the diagnostic, clearing the error code and getting us back on the road. Thank you thank you 🙏🏻

Jul 07, 2024

While in the Tetons, my car starting making unwanted noises. Brian was immediately helpful and agreed to help me even though we didn’t have an appointment. He diagnosed and fixed my car within one business day which was extremely helpful as we were set to leave that day. They were honest and made a very stressful situation as easy as possible. I can’t thank them enough for their help and highly recommend them!

Feb 07, 2024

Fast, friendly, worked with us when we were traveling and no place to stay while they worked on our RV.

Feb 07, 2024

Had an issue with our battery boiling over. While they were short staffed and under the pump busy, both the boss and other younger mechanic really helped out by having a look at giving us advice on what we should do, unfortunately didn’t catch their names but definitely would trust this shop as a main mechanic. A+

Feb 07, 2024

I called Brian less than an hour before closing with a problem, and he and the whole team were eager to help me as soon as I arrived. I pulled into the shop with parts of my car literally being held together with rubber bands, and left feeling like the whole thing had a facelift (pictures attached below). This was an easy going group that worked quickly and efficiently, and had me out of there within half an hour. I won't be taking my car anywhere else!

Feb 07, 2024

Stopped by while traveling through Jackson had a diesel leakage on my Mercedes SUV. Bryan really helped me out and replaced the clamp on a hose that was leaking fuel really appreciate it.

Feb 07, 2024

The team there was awesome in a quick response, flexible schedule, and over all great support to vacationing family in Jackson, Wyoming. Appreciate the support to our family when our car engine light came on and they did an immediate diagnostic on it.

Feb 07, 2024

These guys are incredible!!! I needed last minute CV axles replaced before leaving Jackson for the season, and they were incredibly honest and quick to make it happen. Really cool people who communicated extremely well and consistently, they were also very honest about what repairs I actually needed done and save me a lot of money. I would recommend them to anyone!!! Hard to find a mechanic you can trust in small mountain towns… These are your guys.

Feb 07, 2024

This place is excellent! After the wheel fell off my Tundra driving through Teton pass, they dropped everything to get me back on the road in less than two days and even found me a great deal on used rims and tires.

Feb 07, 2023

Came from Canada and was down camping at the Grand Tetons and my front brake went on my car and no other mechanic shop in Jackson would take my car in and then I called Roy’s Auto Repair and he took my car in and got it fixed no problem, same day. Good service and good people.

Feb 07, 2023

Can't keep an appointment made a week in advance to simply check breaks van sat from 8-5

Feb 07, 2023

Five stars from the Canadian gals who’s roof rack broke and D fixed it with little to no questions asked.

Feb 07, 2023

Great shop with honest mechanics. We are from out of town and they took good care of us in a very timely manner.

Feb 07, 2023

Great staff

Feb 07, 2023

Great towing service. I got a tow through AAA from the driver Tyler. He was so professional and efficient. My car broke down on 86 when I was out of cell service. I walked to get service and made the call to get a tow and Tyler called me as soon as possible, and even picked up the car himself even though I wasn’t with the vehicle. He was communicative and called again once he had cell service again and picked me and my friend up from the gas station a mile up the road and took us to the mechanic. Really helpful and FAST service (about one hour from the time I called to when I was at the mechanic). I would recommend this towing service.

Feb 07, 2023

Great, reasonable service!

Feb 07, 2023

Honest repair by real mechanic. Thank you, Roy.

Feb 07, 2023

I had a question about a potential safety issue, and even though they were busy, they took the time to come outside with me and answer all my questions. Very kind people. If I’m ever back in town and need a mechanic, this place will be my first call.

Feb 07, 2023

My daughter took her truck in to have the oil pressure sensor replaced and to have her door looked at because it wasn’t opening. They kept the vehicle for a couple of days. When she talked to them she told them not to do anything until they gave her a price to fix it. They never called and when she picked it up they had supposed replaced the door lever and told her she had an oil leak and added 3 quarts of oil. She had checked the oil before going in and it was not low. There is no oil problem the sensor needs to be replaced. They did not replace it. They charged her $500 which she never authorized tand after getting the truck back the oil pressure sensor was still messed up and the door still will not open. My husband called them and the guy wouldn’t let him get a word in. He talked over everything my husband tried to point out. My daughter called and told them nothing was fixed and she wanted her money back. The guy yelled at her and told her No then hung up on her. I would give this place less than 1 star if possible!!!! Go somewhere else!!! Horrible repairs and horrible customer service!!

Feb 07, 2023

Reliable, knowledgeable, and honest. Hate using a mechanic, but when I need to, these are the ones.

Feb 07, 2023

Roy and crew are the best. They consistently go above and beyond and atand behind their work. They really care!

Feb 07, 2023

Roy saved my bacon. My a/c quits on Friday at 3pm and I called Roy to see if he could take a look. He does, is professional and kind and gets it done at 520pm. I truly appreciates a person who helps someone in a pinch.

Feb 07, 2023

They didn’t ask permission on fixing anything after stated a few times to let me know. Sure enough was charged hundreds of dollars. Went back to see if I could get my money back cause it was still broken and they did nothing. Im living at a Ranch which they said they should lose business because it’s happened to 2 other wranglers. Do not recommend unless money and service doesn’t matter.

Feb 07, 2023

They went out of their way to help me. Dana was professional and got the job done quickly!

Feb 07, 2023

Wouldn’t even give it one star if I could. Roy was extremely rude on the phone, over exaggerated the issue, and his staff told us they ordered parts when they did not. We’re currently getting the car out of their shop because Roy refused to give us details, a schedule, nothing. If you go here, make sure you have the time for your car to sit and don’t believe a word they quote you.

Feb 07, 2022

Best mechanics in Jackson.

Feb 07, 2022

Chuck was the name of the no-nonsense mechanic who bailed us out of a very difficult situation. He replaced our alternator in a morning when no one else in town could get to us. Great repair, excellent service, fair price. We highly recommend Roy's Auto Repair

Feb 07, 2022

I had an emergency where my truck broke a rear leaf spring shackle. I was able to take the part off my vehicle and get it welded back together. I brought it to Roy's to see if I could borrow a couple tools to get it done myself. Instead, Roy himself helped me and in ten minutes, we had things up and going again. His shop is a huge blessing.

Feb 07, 2022

I was in the area for extended time and started having issues with a steering gear I just had replaced elsewhere. Roy took time out of his very busy day to quickly diagnose it, said he could fix it in a few days if I wanted, but he advised me to keep driving it as he thought there wouldn't be an issue. Sure enough, a few weeks later and it was still going and I was able to take it back to the original mechanic. This would have been a several thousand dollar job that he turned away because it was in my best interest, if that's not an honest guy I don't know what is.