James Ferguson Automotive

Feb 05, 2025

After being ripped off by Lambs one too many times, I decided to try Ferguson about 8 years ago. As an Uber/Lyft driver for 4 years before the pandemic, I needed a repair shop that reliable and not try to upsell you to death. Yes, Peggy can be a little rough around the edges (I know why but I am not at liberty to share here) But once you get to know her and treat her like a human being, she will take good care of you and your car. That being said, they have always done an honest and timely job on my cars at a reasonable price. I love Ferguson Automotive. ❤️

Nov 07, 2024

They are great here. They explained everything throughly so we could make the best decisions for our car.

Aug 07, 2024

James Ferguson is a man of integrity and great compassion and I thank God for his business in our community. He is one in a million!

Jun 07, 2024

Wished to rate a 0 star. The lady was very rude and impatient. We are foreigners and she seems to be an awful racist. We went there looking for a battery replacement. The lady pretended not to understand and repeated our pronunciation and corrected in a condescending tone. After we decided not to fix the car there, she was pissed off, crossed the price out loudly and tore up the paper in our face. The gentleman was fine, as he at least treated us as customers. We were patient and smiling. This auto shop visiting experience was the worst ever. Don’t go.

May 07, 2024

I wouldn't trust anyone else in Austin. Very honest family establishment full of straight shooters Can't recommend them enough

May 07, 2024

I’ve taken our cars there on a few occasions now, mostly small jobs I.e. inspection etc. they’re quick, I’ll give them that. It’s a full service station, but not amenities like snacks or drinks that I’ve seen. Not as reasonable as my old mechanic, but not as pricey as others around. The one complaint I have is the customer service side of it, it’s poor. I’m not looking for glitter and balloons, but a “hello”, “thanks” goes a long way. Even a friendly smile, if you look at and engage with the customer works. I don’t even think anyone looked at me, it’s all business. Will I go back…probably, it’s close by. I won’t fill up though, ha ha.

Mar 07, 2024

Don’t let the short directness of the people fool you: they’re well-meaning and have done great work on my car every time.

Feb 07, 2024

2C3

Feb 07, 2024

Always good service

Feb 07, 2024

Great neighborhood service station. I use them for all my vehicle maintenance.

Feb 07, 2024

I'm always skeptical about mechanics, but Carl was amazing. He was so patient answering my million questions, he was knowledgeable and straight forward. If I could give Carl 10 stars I would. I won't be going anywhere else.

Feb 07, 2023

Despite other reviews I had a positive experience here!! It’s not all the time people can always be in the best mood. But when there was a miscommunication about something to be done on the car , Peggy was very amenable and flexible to help me out and correct things. Very appreciative !

Feb 07, 2023

Fast friendly service!

Feb 07, 2023

I had a vehicle inspection done here because my disabled mother was unable to bring her Cadillac in. She has cancer and uses a walker. They always take good care of her. The lady referenced in some reviews was kind. She told me there were 3 vehicles ahead of me and gave me a time, but they exceeded that time and got my mother's car inspected in 20 minutes which was far less time than I expected. They were fast, efficient, and kind. They are a full service small gas and vehicle repair. My mother goes there and recommended them. They were excellent and the lady at the front WAS kind.

Feb 07, 2023

Read the reviews. It is true their customer service is awful, especially with respect to attitude and how long you have to wait. Take your business elsewhere.

Feb 07, 2023

Rudest people I've ever dealt with. Two people yelled at me and another man was dismissive and completely ignored me. All I needed was to have my car inspected and they treated me like I was an inconvenience. I don't know how they stay in business with their aggressive "customer service".

Feb 07, 2023

Super fast inspections. Peggy at the front desk was a tremendous help as well answering misc questions I had regarding my tacomas title. Thanks again!

Feb 07, 2023

The most helpful guys! Thank you for always airing up my tires.

Feb 07, 2023

Trustworthy, best around for maintenance, inspections, emergency situations and auto repairs. Grateful for Ferguson''s expertise, reliability, consistency. and professionalism. They've been our amazing Dr. Auto for years!

Feb 07, 2023

We have been a customer of this station for about 25 years. Family ownership, you can get to know the low turnover staff.

Feb 07, 2023

While tempting to emotionally give someone a terrible 1-star review for basically being "The Soup Nazis" of the automotive world, I also will fairly balance that I obtained the service I went there for (an inspection) in a timely and successful manner. Lousy customer service balanced with a reasonable amount of time for an inspection balance out to 3 stars. But to echo other recent reviewers, the customer service here I would rate a 2 out of 10. They seemed to have an attitude that they were doing me a massive favor to inspect the car (which is not a money generator for the business ... understood, but they need to understand that as a customer I am basing my decision on where to have my car serviced in the future, and it most definitely will NOT be at James Ferguson Automotive). The lady at the front seemed really annoyed. The person who inspected the vehicle let the door slam in my face after he finished the inspection; somehow I was supposed to know to follow him in to finalize the payment, yet he didn't indicate in any way ... I know this sounds petty, but this is the type of horrible customer service that drive people away. That was my one-and-done with this business. In summary, in a pinch I'm sure they are capable at fixing a car and proved they can inspect a vehicle, but just know you are going to feel like you are bothering someone in the middle of their first vacation in a decade.

Feb 07, 2023

‼️PLEASE READ ‼️ Terrible customer service. The heavy set lady up front has a SERIOUS attitude problem. She made something simple turn into something complicated. You ask simple reasonable questions and you are met with hostility and bitterness. I recommend going somewhere where employees actually value customers.. As soon as I walked in she called the mechanic and told him to stop what he’s doing and to “bring my keys over” The mechanic took my car on a “test drive” came back in the shop and handed me my keys without ever saying a word or even acknowledging me, I was speechless, I would give 0 stars if I could. The lady up front then tries to tell me what is wrong with my car without ever looking at it. I didn’t bring my car in for her to guess what’s wrong with it. I felt unwelcome and felt that she was trying to get me out of the establishment. i brought my car in a 7AM for a simple diagnostic test. The lady up front told me it would take LONGER THAN 8 HOURS.

Feb 07, 2022

Called this place 2x to get pricing for repairs and they really give you the run around. Go to Lambs down the street for no BS auto repair.

Feb 07, 2022

Good honest mechanics that I've been using for nearly 20 years. Lucky to have them here.

Feb 07, 2022

My break lights wouldn't turn on. I Originally took it to lamb auto. They were gonna charge me over 90 dollars just to look at it! I thought i'd give James Ferguson a try, since it was just down the street. I kid you not, for roughly the same price as Lamb's was gonna charge me just to look at it, they fixed it. No charge for diagnostics and a free carwash! I will be using them from now on for my automotive needs.

Feb 07, 2022

Super fast state inspection. My family has been going here for decades - one of the most reputable auto shops in the neighborhood.

Feb 07, 2022

They need some lessons in customer service. Horrible communication skills. Shocked at how extremely rude they are.

Feb 07, 2021

Excellent service.

Feb 07, 2021

I highly recommend this place to take care of your car. They are very trustworthy and know that my car is in great hands when it needs servicing or more of a bigger fix. Their work is great quality and will take great care of you!

Feb 07, 2021

Love their service!