Japanese Car Masters

Aug 18, 2024

First time taking my 1999 Honda Civic into this shop, April was very helpful on the phone when making the appointment with me and got me in right away! April as well as the Mechanic went out of their way to make sure the noise I complained about was the correct thing that I was referring to. The service was quick, and efficient, will be my go to shop from now on, thank you.

Jul 18, 2024

Although I have never had any work done to my vehicle there that shop... But I can tell you, the owner knows what he's doing and he knows how to give great customer service. Jeffrey is a very knowledgeable owner and I highly encourage anybody to put the trust into this shop to hav

Jul 18, 2024

Excellent

Jul 18, 2024

I used Japanese Car Masters for 2 years to service my car. Their customer service and attention to detail is second to none! Thank you to Jeffery and his team at Japanese Car Masters!

May 18, 2024

April was incredible to work with and provided timely, honest, and clear communication. I had called last minute and the shop was able to accommodate a same day repair- an example of how an agile and efficient team can deliver fast and accurate results. Kudos to Jeff on building an incredible shop :)

May 18, 2024

Got my car serviced here recently and had a fantastic experience with them. They had a loaner car for me to use and Jeffrey even followed up with me after my service to check on how things were going. 10/10, I cannot recommend them enough!

Mar 18, 2024

This was one of the best experiences I’ve ever had getting my car serviced. They got me in quickly, took care of the car and treated me great! Highly recommended!

Mar 18, 2024

Wow! Best customer service of any repair shop I’ve ever been to. Very fair/reasonable pricing. (Much less than dealership.) They finished earlier than expected. They even let me borrow a car. April, at the front desk, was so friendly, explained all my options, kept me updated on the status, and couldn’t have been nicer. I have never had such a good experience with a car repair. I will always bring my car to them from now on and would recommend them to anyone!

Jan 18, 2024

Knowledgeable and reasonably priced.

Dec 18, 2023

Fantastic Shop. My car died and had it towed to them due to other reviews. They gave me a very honest assessment of what was needed. Unfortunately my engine block was damaged and needs to be replaced, which I told them I couldn’t afford right now. They understood and held my car at there shop for a week without charging me more then the initial inspection fee. Which was very competitive. They didn’t push me or try to upsell or make me feel bad or pressured. I highly recommend them and plan to use them again in the future if I need to.

Dec 18, 2023

I've been a customer for a while now. I brought my son's car because I believed the previous shop was inexperienced and overcharged by a few hundred dollars, and they kept adding unnecessary repairs. JCM is punctual, provide me with information about what has to be done, and their pricing are fair. April contacts me in the beginning, middle, and end of the procedure. April updates me on the status of every task that is needed and completed. April is friendly and professional. All in all, JCM personnel are extremely professional and welcoming. JCM get the job done and right! Immensely grateful for honest and reasonable pricing from JCM.

Nov 18, 2023

$89 fixed right the first time, thank you👍

Nov 18, 2023

Amazing staff, prices and service! Had my engine and inverter coolant changed, as well as the transmission fluid. This is my go-to mechanic in Mira Mesa! :)

Nov 18, 2023

Brought my subaru here after taking it to the dealership and getting a completely unreasonable quote for some necessary repairs and maintenance. JCM was quick to get me in for a second opinion, quoted me a much better price, and made the whole experience easy. Thanks April and the rest of the team for your help getting my car good as new. I’ll definitely be back!

Nov 18, 2023

Great communication. Thorough. Super fast and friendly. Brought my Mazda and Subaru for 60k work.

Nov 18, 2023

Great experience! Highly recommend these guys!

Nov 18, 2023

Kind, honest, and speedy!

Nov 18, 2023

They were very experienced in repairs Didn't seem like they were trying to sell me something I didn't need

Nov 18, 2023

This business is great. I always take my car here for wheel alignment and the staff are beyond helpful. I’m not sure if they still do this but once I had to leave my car overnight and they let me take their loaner to drive to work and whatever I had to do. Great service and great people

Nov 18, 2023

Wow I’m so happy I came here. Felt like a valued customer while getting assistance at the front desk and they really went out of their way to help with my vehicle. Thanks again 🙏

Nov 18, 2022

Brought my Honda Civic in for new front struts as was making a noticeable squeaking noise over bumps on driver's side. They provided me a fair quote over phone first and with using high quality parts. Was able to use one of their available courtesy loaner cars while the work was being done. Same day repair in and out. Friendly and knowledgable folks working at this shop. The owner followed up to make sure all was good after. Thank you JCM. The squeaking was driving me nuts! Will certainly use them again in the future.

Nov 18, 2022

Excellent service on my daughter's 10-year-old Mazda. Oil change and multipoint inspection were done professionally and on time. Friendly staff. We'll be returning.

Nov 18, 2022

Great service had a car problem when I got to work early morning call them and they we're able diagnose and fix my car same day even do they were pretty busy I'm was just glad that i got out of work and my car was fix got help by Jeff very professional I would definitely recommend this place if you have any car issues 👏

Nov 18, 2021

Always great service,on time.been going to jm for long time

Nov 18, 2021

Awesome place, great people, friendly efficient service, and very fast. Price good also

Nov 18, 2021

Excellent place to get your alignment!

Nov 18, 2021

Jeff and his team were fantastic from start to finish. The staff were friendly and professional and the work was high quality. When I caught a small detail they missed, they were happy to make it right and gave no pushback. Reasonable prices, clear explanations of services, and a very handy shuttle program. I'll definitely be going back to them with any jobs to big to tackle on my own.

Nov 18, 2021

This is the best, they really are the masters of Japanese cars I will come back any time I have car problems.I can’t explain how great full I am because I saved money.Big O Tires was charging me $750.00 I got it done here in less than half the price.

Nov 18, 2020

Amazing experience. This place is so friendly and communicative and honest I can’t say enough great things about this place. I originally took my Toyota to Kearny Mesa Toyota Services Center only to have them say it was a head gasket and they were going to inspect further. They wanted to charge me $6000 and not really know what the issue is. A friend recommended this place toMe And I can’t say enough great things. They contact me when they need it to look further to be able to diagnose actual problem, which did cost a little bit extra.They were very clear that it would be Two hours of labor to diagnose the issue rather than one, and I approved it. It ended up being lifters that needed to be replaced and cost $1500 and not the 6000 that Kearny Mesa Toyota quoted. They also tested my head gasket and said they could not find any issues with it in the van should be good to go

Nov 18, 2020

Amazing service. Hard to trust just anyone when it comes to costly auto repair but These guys are honest helpful and a wonderful addition to the San Diego small business community. April even Showed me some simulations on the computer of what my car was experiencing as well as help me with a very easy and inexpensive financing option that made it possible for me to fix my car properly.

Nov 18, 2020

Good people who do good work

Nov 18, 2020

Reliable repair shop i recommend it

Nov 18, 2020

There’s nothing this man can’t fix in a day. Every time i drop off my vehicle, whether it’s European or Japanese, Jeff has it all fixed within the day at the cheapest prices i could ask for. When i arrive the new parts are factory fresh and installed correctly. There’s nothing i appreciate more than someone doing an honest job.