Jay's Integrity Auto Repair Inc

Feb 01, 2025

My grandson took his car to Jay for a quote. Then back at the School he needed a tow to Jay’s. The driver told him it was the starter. He wanted to replace it. Haha. He told the driver to take it to Jays. It was Not the starter! Jay fixed all the original issues and exact amount of quote. Very nice man with integrity. 😊 Thank You so much for your Honesty and fast results.

Jan 24, 2025

I needed an emergency battery replacement for my car, and within an hour of calling to see if they had any last second availability, my battery was replaced and my windows reprogrammed. Would recommend

Jan 07, 2025

Best mechanic in town. Honest and thorough.

Apr 07, 2024

Jay and his staff are very polite and very knologeable. Jay found my problem right away and had the car ready for me in about 2 hours. He fixed a problem others could not find. Highly recommended.

Feb 07, 2024

I'm extremely grateful for the above and beyond service provided by Jay. He could have easily said no, but he worked me into a busy schedule to fix a tire problem I was having. Thanks Jay!

Feb 07, 2024

Incredible mechanic who goes the extra mile for his customers. Best mechanic I’ve dealt with hands down.

Feb 07, 2024

Jay is by far the best mechanic I've ever had. He's trustworthy, kind, communicative, and skilled. He always fixes whatever issue my car throws at him. I'm someone who hates having a car, isn't mechanically inclined, and is wary of getting taken advantage of by mechanics. Jay is very different from other mechanics I've had in the past. Every time I thank him for being so honest and helpful, he points right back to the name of his company and the word "integrity." No better way to sum him up. I would highly recommend him to anyone in the Rochester area.

Feb 07, 2024

They took care of my daughter and even went out of the way to make sure she had her car back. This is a spectacular shop and they are not trying to rip you off.

Feb 07, 2024

They’ve got the right name. Helpful and honest. Jay is an expert mechanic and Candy knows how to get things done in the office. Recommend.

Feb 07, 2024

Trustworthy

Feb 07, 2024

Very thorough at everything he does concerning vehicles. Thank you Mr. Jay!

Feb 07, 2023

I always greatly appreciate doing business with a trusted, courteous business. 5 Stars from me!

Feb 07, 2023

I felt entirely respected and listened to during my entire transaction. Jay fixed in 5 hours what I was having trouble with for months and he fixed it at a great rate, keeping me involved in the entire process. If you're looking for a mechanic, you've found your mechanic for the rest of your life. I guarantee he will take great care of you and your vehicles while giving you the respect and dignity you deserve. From the first phone call to picking up my car, I was treated with nothing but kindness and compassion.

Feb 07, 2023

Great customer service

Feb 07, 2023

I was very impressed with the excellent service, and very reasonable price. Driving down from Toronto, I had to fly out of Rochester airport but my older Pontiac Montana had engine exhaust getting into the vehicle. Jay said I could leave the car with him while I completed my trip. He called me ;the next day with the options. There was some very bad rusting that required some welding if it was going to even be possible to repair this without a major expense (as in, maybe it's time for a new vehicle). I had meant to thank Jay and his excellent team earlier, but now that it has been a couple of months, I can report that their work is holding up well - no exhaust smell and car is quiet like it was bought yesterday. Thank you so much - your company name actually is the truth!

Feb 07, 2023

I went in to have my car's wheel bearings fixed as they were in really bad shape. He was able to fit me in later that same week. The day he inspected the bearings he called me to explain what was wrong, what the repair would be, how much it would cost. I will go again should/as other issues come up. I very much appreciate the courtesy and skill shown.

Feb 07, 2023

I'll let the 1 star rating speak for itself

Feb 07, 2023

I've been frequenting Jay's for about a year now. Jason continually over-delivers on efficiency, does great work, and is upfront about everything.

Feb 07, 2023

Inexpensive high quality service. Saved me the cost of a new oil sensor.

Feb 07, 2023

Jay's is simply the best. Honest, kind, and fair. I moved to the area nearly 10 years ago, found Integrity Auto shortly thereafter and never went anywhere else. Jay has always been the mechanic that serviced my wife's and my vehicles, and we are so excited that he is now the official owner! You get what you pay for, and then some, with Jay. He is a good person, skilled mechanic, and truly cares about the customers he has. I work on Keuka lake and was having some issues with my vehicle due to another service shop messing with my car - I went to the other shop for convenience purposes only, otherwise I would have gone to Jay's in the first place. I brought the car to Jay, he made the necessary repairs, and called me a couple hours later to make sure I got to Keuka lake safely. I mean, that's the kind of guy he is. If you want the best, go to Jay's Integrity Auto!

Feb 07, 2023

Needed an inspection. Was in and out quick and clean, would recommend.

Feb 07, 2022

Great people, great service, fast, just wonderful all around 10/10 would highly recommend.

Feb 07, 2022

Hands down best repair shop experience I have ever had. Jason is amazing. I bring my cars to this shop as well as my father with his cars and he’s phenomenal every time. My most recent visit was after a Mr. Tire did an incorrect job on my Civic causing a transmission fluid leak and other issues, Jason helped me back on the road good as new in a matter of 24 hours for an amazing price. These guys arent in it for the money. Theyre in it to help folks. I highly recommend them to anyone in the Rochester area. Thank you Jason.

Feb 07, 2022

Honest, quality service. Can't complain.

Feb 07, 2022

I've been going there for many years and I always get quality service and great quality work at a fair price. Jason is a very well qualified mechanic!!!

Feb 07, 2022

JASON is very informative, experienced and honest ! He fixed my car in one day. trustworthy !

Feb 07, 2022

Jason was completely honest with me throughout the whole process. I know next to nothing about cars, and it is clear that they are working to help- not to make money. They informed me of everything I needed to get fixed in my car, and gave me true advice instead of throwing a quote at me and forcing me to get it fixed. I have never heard of a car shop that would advise someone to get a new car, especially as my messed up hunk of metal + lack of knowledge would have been a huge chance for them to make a lot of money! This shop truly lives up to the word “Integrity,” I will be going back for as long as I live in the Rochester area!

Feb 07, 2021

Greg and Jason are real professionals. I've been going to them for four or five years now. Oil changes, air filters, tire rotations, you name it. These guys are great, reliable and always on time with my car.

Feb 07, 2020

Car kept stalling for unknown reasons. Had the issue diagnosed and repaired within a few days. Excellent service.

Feb 07, 2020

Trustworthy

Feb 07, 2019

Dont take your car anywhere but here. Excellent service and great guys.

Feb 07, 2019

I came in for an oil change and tire rotation. Greg and Jason took great care of my truck and went the extra mile to ensure the rest of my truck was up to standard on all recommended checks. Integrity provides great value and I’d recommend them to anyone. Thank you Greg and Jason for the great experience.

Feb 07, 2019

I have been going to Integrity for two years now and have always received excellent service from Greg and Jason. They don't overcharge, are careful in their recommendations, and are people you can trust with your car.

Feb 07, 2018

I am a long time customer of the shop and have been using them since they opened. It may be more expensive than some of the places you could find, BUT...they also never "find stuff I need to fix" to pad the bill as some of the chain store shops do to make up for discounted prices. I trust them to do repairs that are needed and nothing more. Integrity is not just a name.

Feb 07, 2018

This shop just saved me $400 after the dealer recommended brake pads and rotors on my car that only had 25k miles on it. The dealer used the "oh you're a mom. You don't want to be driving on bad breaks this winter" ploy. Integrity checked them and those brakes have another 20k miles to go on them! This isn't the first time Integrity has done the right thing. Very honest shop. Would give them a 10 star rating if I could.