Jerry's Toyota Certified Service Center

Nov 07, 2024

Had this review under the dealership, my bad They lied positives and negatives. positives are it seems some of their diagnosis was correct. On the other hand they said my tire couldn't be patched. I went down the road to my tire spot, asked them to check a flat, " Tread looks fine, if it hasn't hit the wall we can patch that up in no time" I have had a patch, no problems yet 🤞. Obviously one feels some type of way, "was I lied to?". But we can't think like that. better to be optimistic. "They just need more education " I would say AVOID ANY DEALERSHIP This was more pleasant than others which have been worse. I like how they slip in 3,000$ worth of charges and tell me it will be done tomorrow. take your time to decide. take your car. and get a second opinion (the heck outta there!) They made it sound like my car was going to explode at any moment' Reach out? what is there to discuss? The installation of Cameras? Internal quality controls? is this a job offer? ASK to see the issue. Would love to have seen my "Issues". take a video.

Oct 07, 2024

Ok

Jul 07, 2024

Can't seem to get anything 100% right any time I take it. I asked them to wash my car last time and they said ok......came back dirty. Service person left their weed vape in my car....

May 07, 2024

Service sucks in service department

Feb 07, 2024

Great service

Feb 07, 2024

I like the idea of getting video of the service. Love it here

Feb 07, 2024

Jerry's Toyota is excellent. Ryan Carroll was my express service advisor & was very professional & friendly. Ryan definitely kept me on point with updates on my car. I'll be going back! Thank you!

Jan 07, 2024

Good place to deal with

Dec 07, 2023

Got charged $335 for 2hrs of diagnostic they had my car 6 hrs. And they still can't tell me what's wrong. Spent $335 for a guess

Dec 07, 2023

Always get prompt attentive service and quality repairs my service advisor, Yolanda was caring, informative and professional

Dec 07, 2023

Another Pleasant Experience here at Jerry's- Where I always feel!! Welcome!!!

Dec 07, 2023

Business is business

Dec 07, 2023

Great service. A bit expensive

Dec 07, 2023

Irresponsible attitude towards work!! Did not tighten the engine protection after changing oil !! You employ not qualified specialists from the street??? Washing horror!!!!!!!!!!!!!

Dec 07, 2023

Jerry’s Toyota Belair Rd, suggested that I replace my engine because the oil was low or gone. After getting a few other professionals to look at the engine they suggested to keep it oiled and replace oil more often. I took my Toyota to Jerry’s for an oil change and they refused to change the oil or replace my brake light because I did not replace the engine. I called several other Toyota service places and told them about my engine. Each service department stated they would change the oil and replace the brake light. I called several places more than once to see if I would get a different response but they where all the same. Since I dropped my car off at Jerry’s on Belair rd they called me to inform me of this news and that I could pick up my car, so I asked the rep for a shuttle and was told they no longer have a shuttle but would send a Lyft. I said ok but I’ll have to call you back and schedule because I’m at work. I called Jerrys back to schedule to lyft and the rep put me on hold then came back to the phone and said you need to pay for your own lyft because we don’t have a service order for you. I get to Kerrys to pick up my car after paying for my own lyft. I stepped in and no one greeted me to see what I needed. I asked a random person for help and they told a service rep. No one said anything to still. I saw a service rep walking with my keys and then a few minutes later my car pulled up. No words from the service rep/advisor. I’ve been taking all my Toyotas here for years Thanks but no thanks Jerrys. I’m sure losing 1 customer will not hurt your business but I can no longer take any of my cars here for service or look to make a new purchase from Jerrys on Belair road.

Dec 07, 2023

My experience with you all was poor on 4/21/2023

Dec 07, 2023

Quick service and reasonable price

Dec 07, 2023

So first of all, I had a bad experience when I first came in for my yearly car maintenance and I left a one star ⭐️ review but here is me updating my review from the previous one and to let you all know that the wonderful team here in Toyota helped resolve my concerns with my car even though they had a tight schedule, they did their very best to make sure I was satisfied with the quality of service my car got. I also want to say a big THANK YOU to the mechanic that particularly serviced my car and ask that he gets a raise lol 😂 or an employee of the month recognition cause he did a very good job and paid a very good attention to details on my car servicing. Let’s go the Jerry’s Toyota Famillllllly 💃🏾💃🏾💃🏾 You all are the best 🤗

Dec 07, 2022

Don't like the set up. Car assessment go in and sit down, then the service person call you back in the same place you began. Half of them were setting there doing nothing. Take care of the customer before they go in waiting room. Great beverages!!!!!

Dec 07, 2022

Good Morning. This place is a plus up🥰. Great Customer Service. They have a nice lounge area for you to wait for your car to get Service. A young man name Kris help us

Dec 07, 2022

Good service .

Dec 07, 2022

Just went in for an oil change. Everything went well and the associate Brittany was very nice and knowledgeable. I was very satisfied with the service that I received. My truck was even washed which comes with any service

Dec 07, 2022

Love this location. Whenever I come in for service, it's always seamless and quick. Always friendly staff.

Dec 07, 2022

My service experience was pleasant

Dec 07, 2022

thanks Paul for help with my new Tacoma!!