Jiffy Lube

Dec 02, 2024

Lack of pricing was very disappointing. I went elsewhere.

Nov 28, 2024

Best Jiffy Lube around. Amanda and Cody will take care of you.

Nov 21, 2024

Took my car to get an oil change. The tech didn’t know how the oil pump worked. Sprayed oil on my windshield, engine bay, and hood of my car. I asked them to help get it off but they didn’t have the right products to help. Concerned my oil wasn’t properly changed. Also had to clean the oil mess on my own, not a great experience.

Nov 21, 2024

Very professional, fast and knowledgeable.

Nov 05, 2024

Terrible Experience – Beware of This Location I had a horrible experience at the Jiffy Lube on Ben White. I left my car with them for service, and they ended up driving it inside the shop and getting into a minor crash. When I asked for details on their insurance to resolve the issue, they refused to provide any information. To make matters worse, a staff member named Amanda started recording me without consent, and instead of helping, the team was rude, dismissive, and completely unprofessional. Their customer service is non-existent. They humiliated me and wouldn’t take responsibility for their actions. It was only after I called the police that I was able to get any help. I would strongly advise anyone considering this location to think twice. They are disrespectful and seem more interested in dodging accountability than providing service. This place operates like scam artists—please be careful if you decide to trust them with your vehicle.

Nov 05, 2024

This is the worst Jiffy Lube I have ever been to in my life. I went for an oil change and one of the workers hit my car against a wall when backing into the bay. The team lead Darick Yanez and his team were extremely unprofessional. They refused to give me the supervisors phone number and the insurance for me to get my car fixed. Not only were they extremely rude, but the woman worker Amanda Jaimes tried to assault me when I told her to stop recording me and my car, she was never involved in the incident to begin with. The police officer had to get involved to stop her as she tried to back me into a corner. There was a lack of manners and professionalism throughout the entire encounter with these people. They used tactics to try to manipulate me to leave by saying they were going to tow my car if I didn’t leave. But they refused to answer for the damages done to my vehicle. I called the cops and Yanez refused to give his supervisors number to law enforcement. Thankfully Officer Ramirez gave me his number after talking to Yanez and I already filed a claim to corporate. If these individuals are still employed at this location STAY AWAY!!!!!!!!!!!!!! Based on all these reviews, I hope they close this franchise down. Save your money and stay away.

Oct 05, 2024

I needed a full oil change, and the air checked on my tires. I was hesitant about going because I have two young girls with me, and patience is a work in progress. I’m grateful I was met immediately by Brandon and Derick. I found a coupon for their location to choose the signature synthetic oil change. Brandon and Derick explained the cost to me, and I showed the coupon. They proceeded with the oil change and were both communicating and professional the entire time. I went almost as soon as they opened to avoid any sort of wait. They worked with efficiency and professionalism the entire time. I dislike ever getting my car worked on because I always fear being pressured into buying extra services, this was not the case here. My advice if you’re going to choose a place to get an oil change done right, go here to these two.

Sep 05, 2024

Great experience! Quick, concise and courteous.

Sep 05, 2024

Tried to continually add services I didn’t need for high prices

Aug 05, 2024

I bring my truck here because they give a minor discount for BYO oil and filter, and it's hot and I don't have to crawl under the truck. It's still 50$, plus shop fees and tax, but it's better than crawling under it in the heat and bringing in the oil to recycle. Last time, they pulled the filter before the plug and 5+ quarts of oil got all over the underside of the skid plates. Today, they said they'd do the plug then the filter, then fill, as I asked. Once they're drained the oil, they started to add oil, but hadn't swapped the filter yet. I asked them to stop and replace the filter first, and suddenly it's a big deal, and I'm telling these guys how to do their jobs. They refused to fill the engine with my oil, said I could get it towed away. Jerald offered to clock out, go outside, and fight me. Upon his arrrival from lunch, his manager, Albert, de-escalated the situation, and they completed the service. When I got home, I re-torqued a couple skid plate bolts they had started to remove erroneously, and checked the filter and plug, both ok. After discussion with Albert, If I ever go again, I'll pull the skid plates first - but at that point I'll just change the oil at home.

Aug 05, 2024

The staff were friendly, efficient and professional. They got me in and out in record time. Service with a smile and pleasant vibes always makes for an enjoyable experience. Thank you!

Aug 05, 2024

Very good and very fast knows what he’s doing and a great job he did

Jul 05, 2024

I have always been so impressed with this location! They happily drove my car for me when I was too scared to drive over the hole and they were so great and friendly through the whole process! I couldn't recommend them more!

Jul 05, 2024

I was robbed money from my glovebox, I left it hidden never went anywhere beforehand, first place I went was to get an oil change. The money in there was for medications my family needed, 300$+ plus that was taken and a 128$ charge for an oil change. Seriously, my dash cam saw it all

Jul 05, 2024

The staff here were an entire vibe. Friendly helpful and attentive. Couldn't have had a better experience

Jun 05, 2024

All 4 of the employees I dealt with were very attentive & helpful. An excellent experience!

Jun 05, 2024

As soon as I dropped my vehicle off to have it state inspection done on it I ordered a Lyft to take me to Walmart so I can run my errands, since jiffy lube said they wouldn’t be able to get to me for an hour they had 2 other vehicles in front of me. I am out $21 because I have to tell my Lyft driver I have to go back before he was able to drop me off. Not the greatest customer experience by far. Because they said there inspection machines (again 2nd time that day) stopped working. I never been to this location or store to do a state inspection so I wasn’t at all happy I waisted money on my Lyft and no complementary offering was even given to me when I came back to get my car after they told me that their machine stopped working, and I needed to come back and get my vehicle. Like wow they just said o come back tomorrow, like seriously - No thanks. SMH

Jun 05, 2024

My lady & I are looking to go on a roadtrip soon, and so we wanted to get some servicing done. I normally change the oil, but I had to leave town so I was unable to. She took it to this location because it's relatively close to her house. I would've stopped her if I had known, trust me. The reason for my review, is why I would've never recommended she go. She brought in one of their coupons, and intended to get a $70 synthetic oil change. They said that they'd replace all of her air filters, which would bring the price back up to $100. Not being a car expert, she agreed. They went through a rigamarole of showing her the "filters" they'll replace, and talked her up to schmooze her into this "amazing" deal. Well, she then takes it to her mechanic for some unrelated concerns before our said roadtrip. She informs them about her experience at JiffyLube. The mechanic disappears for a moment, and comes back with her both her cabin & engine air filters that are both really dirty. And says, "you unfortunately got scammed." Look up a YouTube video, or take it to an automotive shop. Do not take your vehicle to one of these dumps. If they can't replace the air filters and charge you for it, who knows if they're giving you the correct oil. What a disgraceful business. You go to these places expecting 1. Experience 2. Efficiency. Instead, you get folks that'll take advantage of people who aren't in the know, to safe $10 on some air filters. Get real.

May 05, 2024

Came in today and there seemed to be only one guy working. Waited over half an hour before leaving to another Jiffy Lube and got seen right away.

May 05, 2024

I went to two jiffy lubes and they didn't have state inspectors. But I went to this location and I loved that they had a state inspector. And they were so nice to me and my children. I would recommend this place to everyone

May 05, 2024

The 3 people that helped me out were SO nice and cool, very fast and efficient. They are awesome !

May 05, 2024

Wow. The service is impeccable. I hit the Inspection Lotto with Max. Great personality and a true expert. Highly recommend.

Apr 05, 2024

I had a Jiffy Lube gift card that was supposed to be redeemed for almost my entire service. I’ve never had an issue with redeeming a gift card at Jiffy Lube and they told me that I was not able to use it because they didn’t have a scanner and could not type it into the computer. This has never been an issue at any other location and they basically insinuated that I shouldn’t have assumed they accepted Jiffy Lube gift cards (at Jiffy Lube??) and should’ve asked first. I read the directions for the gift card which said to just come in to redeem which I did. I basically paid for an oil change twice and apparently my gift card can’t be refunded. Also, the guy at the counter immediately let me know when I walked up to pay that he needed to get the transaction over with asap because he wanted to go home at 5pm and didn’t have time to waste. This was at 4:50 and they close at 6 and there were zero other cars waiting for service. I brushed it off but the comment was really unnecessary. The woman was at least nice, but it was still an overall super unhelpful experience. Did not even check my tires for air pressure or reset the mileage meter on my car which they’ve always done at other locations. I don’t think I’ve ever had such a poor experience at a Jiffy Lube or any oil changing service place in general. Will absolutely never return If I could give less than zero stars, I would.

Apr 05, 2024

Y’all are the best! Quick, friendly, easy…see you in a few thousand miles! S/O Latrice for her wonderful attitude & customer service

Mar 05, 2024

I had an issue at another location, so I reached out to customer service. The district manager quickly responded, and gave me a free oil change. I came to this location to redeem, and they treated me nicely, and took care of me. I'm never that guy to complain, so I was very nervous, but was treated respectfully, and provided a good service. I will be returning to this location again.

Mar 05, 2024

They were very helpful and remedied everything I needed with grace

Feb 05, 2024

Awesome job LaPaul was friendly and fast. We come here often and always great experience with him. Thank you

Feb 05, 2024

Customer service is great, in and out in less than 1 hour, the one recommendation I’d say is stop announcing services for a specific price if you’re gonna add a bunch of things afterwards (labor, waste disposal, etc)! If it’s announced for a cost it should be that cost, period!!! Also, they don’t put plastic above your seat or a steering wheel cover, when I got back into my car it was all greasy on the inside

Feb 05, 2024

They were very quick, had the oil I needed, and didn’t try to give me a bunch of crazy upsales, I was in and out in about 20 mins. I’ll be returning because it’s close to my house and good price. Doesn’t look the prettiest but they get the job done.

Feb 05, 2024

Yes I never got my receipt by email like I was told. They can still send it . Outside of that awesome. I have my Mazda under warranty with them . My family has bought 6 vehicles from Mazda since 2010. That morning I went to Mazda. I was told by a service representative I’m scheduling for the 27th. Really. I have an only 50,000 miles on my car. Yes I didn’t have an appointment, but being a loyal customer I was willing to wait. See you on my next oil change.

Jan 05, 2024

All workers were very friendly and helpful. I was helped out quickly and multiple people checked on me while I was waiting.

Jan 05, 2024

Didn’t check tire pressure, didn’t reset oil light, nothing. Jiffybe used to be an okay place to go but has gone downhill apparently