Jiffy Lube

Nov 23, 2024

Had a great experience! Will def be back!

Oct 27, 2024

Fast and efficient staff. Walked in for a annual inspection, had me in and out in under an hour. Young gentleman (didn't get his name, sorry), escorted me in to the waiting room and then out to my car when it was ready, very sweet of him!

Sep 27, 2024

Great service from start to end & in a jiffy as promised to get my inspection done during a lunch break! 👍

Sep 27, 2024

I had a fantastic experience at Jiffy Lube! The staff greeted me with a smile and were very professional from start to finish. I visited around 5:30 pm on a weekday and there was no wait time, which was a pleasant surprise. Joshua and Donald provided excellent service. They took the time to ask the reason for my visit and gave a detailed explanation of the different synthetic oils available, helping me choose the best one for my car. The waiting room was a great touch—comfortable, with a TV, coffee machine, and even a popcorn machine to enjoy while I waited. To top it off, they vacuumed my car and cleaned the exterior windows, leaving my vehicle looking great. Highly recommend their services and will definitely return!

Sep 27, 2024

Josh and Sebastian treated me amazing and I was in an out in a Jiffy! I’ll be back next yr for the same service!

Sep 27, 2024

Make sure to take invoice before you sign up for the work. Went there twice and they tried to charge me $100 and $50 each time, over what I was quoted when I signed up for the work. I should've learned my lesson the second time but I gave them the benefit of doubt.

Sep 27, 2024

My vehicle oil pan was stripped and damaged at this business to which they documented and admitted to. My mechanic tried to rethread and repair the oil pan twice to no avail to stop oil drips on my garage floor. He then had to remove and replace with a new oil pan. Jiffy Lube reimbursed me for the first repair attempt but refused to address or reimburse for the 2nd repair attempt and new oil pan for the original damage they caused. Customers, beware. So much for taking responsibility for "poor training," incompetent employees causing vehicle damage and refusing to take care of the customer. Never had an issue at any other Jiffy Lube over decades. Never again.

Sep 27, 2024

had state inspection done here

Aug 27, 2024

1hr and 35min for an inspection after being told it would be 30min. They misplaced my keys twice and didn’t even mention anything about being late or disorganized. After watching their team do business for almost two hrs, I can confidently say this shop is the most unprofessional I have experienced in the Bee Cave/Lakeway/Spicewood area, coming from a 33 year resident.

Aug 27, 2024

Have always had a great experience with the team at this Jiffy Lube. They are courteous and efficient and go the extra mile. Today when they finished with my car they delivered it to the front of my office across across the shopping center from their location. Great service all around!

Aug 27, 2024

Quick and easy scheduling and service. All team members were courteous and knowledgeable.

Aug 27, 2024

Worried my stopping response is extremely slow !!!!

Jul 27, 2024

Great experience. I was promptly met and walked through the process by an employee. I was given recommendations on additional services but not pressured. The waiting area is nice and new. There were 4 employees working on the car, cleaning the windows, and vacuuming. It was nice!

Jun 27, 2024

Exceptional service, friendly staff, clean environment. They inspected my car super fast and changed the bulb to pass inspection. Thanks so much!! Highly recommend!!!

Jun 27, 2024

Josh was so professional and efficient! Great experience there for state inspection and highly recommend them! Josh even replaced the fuse for the obd port that was apparently blown. Next level helpfulness and professionalism!

Jun 27, 2024

Just got a state inspection, great, friendly service.

Jun 27, 2024

They've stepped up since opening. Good team work, oil change in about 15min.

Jun 27, 2024

Waited in the lobby for over 45 minutes, without being acknowledged. When I finally got a chance to ask a service member about getting my truck inspected (which I had called about hours in advance) he said “that’s not going to be possible” I said “I wish I would have known that because I’ve been waiting for 45 minutes” and he just stared at me so I walked out. It’s disappointing that this is the new standard of service for many businesses. I’ll never go back.

Jun 27, 2024

Went in for a state inspection. Just 3 days ago had annual maintenance at the dealership where they recorded a video inspection of the car indicating the back tires had 8/32s and the front 6/32s. They failed the inspection for the front tires. Total joke. Front tires are no where near wear bars. This place is so disorganized. Never be back again.

May 27, 2024

Excellent service at this location everytime!

May 27, 2024

Need to update their hours and the sign on their door. Says open til 7pm. Got there at 6:30 which I know is cutting it close, but the doors were locked and the employees were at the exit doors, and never walked around to help out. Both Google and their signage on the door are wrong if they arent gonna help people before 7pm.

May 27, 2024

Slow (over 1 hour) with “no wait” upon arrival. Oil change only! Oil dripping upon return home. Extra 15 minutes after 1 hour completion for system issue. Oil prints on door and hood. Explanation was “training issue”.

May 27, 2024

These guys always take good care of me! They are professional and well mannered!

May 27, 2024

Very quick and easy. No need prior appointment and even not that much on queue. Good location. Easy to communicate. Good advice from tech. Will go back again.

Apr 27, 2024

Came in for an oil change Nigel helped me. He was extremely polite and friendly, helped Explain the process of everything that they do. definitely prefer this Jiffy Lube over other Jiffy Lubes

Apr 27, 2024

Excellent service from very professional people. Went in for an oil change and an inspection. Was out in no more than 30 minutes, and that is with a car in front of me. The employee informed me about the cost ahead of time and when they found that my battery was going bad (original to my 2019 vehicle) they had one in stock. They took care to coat the new battery posts. I'm am very pleased by the professionalism of the employees. I will continue to use their services in the future.

Apr 27, 2024

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Mar 27, 2024

Great oil change place run ! Awesome folks with great customer service. Quick, fast, efficient. Strongly recommend !!!

Mar 27, 2024

I went there at 10:10 AM to get a vehicle inspection done. They were only working on one car and I told them I had to get back to work and I work six minutes away and inspection does not take long. So the guy that was “helping me” said once his guy get off the phone he’s going to assist you so I saw him on a personal call pacing back-and-forth for 15 minutes and he never came to help me so I went back to work. This was so unprofessional.