Jiffy Lube

Nov 23, 2024

I’ve been to this Jiffy Lube for several years now for oil changes and they always do a great job. Spencer is super helpful and is always looking out for the customer!

Nov 23, 2024

Excellent, courteous, and thorough crew!

Nov 16, 2024

Excelente atención

Nov 16, 2024

No wait time and awesome staffs! I will for sure be back 😊

Nov 07, 2024

Great people service. Just a bit on the pricy side

Nov 07, 2024

The customer service was great. They were very speedy as well.

Oct 07, 2024

2 stars for fast service. Minus 3 stars for overcharging and adding services not needed and pretending to add a coupon only to remove it at checkout. Shady service members. Stay away. Save your money and go to another service station. Not this location.

Oct 07, 2024

Friendly service and quick. Thank you!

Oct 07, 2024

I'm giving this location a 5-star review after my oil change 3 days ago. Joe was incredible. It was fast, friendly, knowledgeable, and he communicated with me what my car needed and didn't need. I was in and out in a jiffy.... get it? Thanks JOE! You're the man!

Oct 07, 2024

Overall great experience. Quick and efficient with good communication. Highly recommend

Oct 07, 2024

They charge for oil change $135 that is not right.

Sep 07, 2024

Excellent work.

Sep 07, 2024

Spencer was very friendly and helpful. The crew got me in and out in less than 15 minutes. Best oil change experience I have ever had.

Sep 07, 2024

Awesome service, they got me in an out promptly

Sep 07, 2024

For some reason this Jiffy lube location will not pickup the phone! I’ve tried calling them for days to see what the wait times are for vehicle inspections and no one will pickup the phone. Yesterday I gave up and just drove to the location. There were 5 employees present but apparently that’s not enough to have someone answer the phone? 4 years since I posted this review - Same problem, no one will pick up the phone 🤷‍♂️

Sep 07, 2024

I have been a customer here for over 5 years. I came today for a regular oil change on my ‘02 truck. I don’t mind waiting to get serviced. However, a 1 hour wait is absurd with only 2 cars in front of you. I finally make it into the bay (not to receive any smiles or warm welcome), only for the gentleman to tell me they don’t have unleaded oil, only the full synthetic which is $92 fill up. Why not have a sign or say that before making me wait an hour. Are you serious?! I will not be coming back. Happy to take my business elsewhere.

Sep 07, 2024

Ran out of oil filters. Manager said corporate limits their order volume and delivery drivers only wait 5-10 min for drop off... as a customer, that's not good enough.

Aug 07, 2024

Fastest oil change I’ve ever gotten. They were so kind & welcoming. I’ll be going to this location anytime I need some car work done!

Aug 07, 2024

Gosh, I wish I knew the guys' names who helped me. With an Audi A6 that has a need for multiple quarts of full synthetic, it was not cheap, but at least $55 below the dealership and the guys were fun and fast. Terrific. On Brodie Lane in S. Austin.

Jul 07, 2024

Be warned, don’t go here. i went here for oil changes and inspections for 15 years. It seemed convenient, but with hindsight should have gone elsewhere. I would have saved so much time over the years. Lately for example, I’m Second in line for an auto inspection. The tech does the first one and then chats and jokes with the guy for 45min. Like, from 9am till 9:45 ! (Yeah I timed it, I was trying to get my inspection done before a 10am appointment, that’s why I was there since 8:30am, 30 min before they start doing inspections) the tech took 5 min to inspect the car then chats for 40 more minutes ! There’s a fair amount of people behind me waiting as well and they only do inspections from 9am till noon. So, does he plan on doing 4-5 total all day ? There were more than that behind me already. Anyways, over the years I’ve had them change the oil and leave it a quart low, once they changed my oil but not my filter and they always gave me estimates of time that were hours short of reality. If all the other oil change places are busy with an hour wait but these guys are not, there is a reason. Probably thousands of reasons.

Jul 07, 2024

I rolled up to the Brodie location to get fluids refreshed and Shannon found a pen stuck in the reservoir runoff. He explained that with the low fluids and the pen lodged in the runoff - the engine would’ve overheated and blown. The man literally saved me from buying a new car. He topped up all the fluids and now has a customer for life. -AmyS

Jul 07, 2024

It was ok they didn't listen and used the synthetic oil when I told them not to and the undercarriage was damaged after the oil change.so will not be going back to them

Jul 07, 2024

I’ve been trying to call all day to ask a service question and no one answers the phone.

Jul 07, 2024

The team who services my car is FANTASTIC!! However the parent company is deplorable and allows for an inhumane work environment. This crew was friendly and competent even though they were suffering through the intense Texas heat. The location at 8602 Brodie Lane has NOT had functional Air Conditioning for a MONTH!! These poor employees and customers are suffering in 100°+ temperatures!!! With the heat index it feels like 110-115°!! This is unacceptable and creates a cruel and inhumane work environment. I have been your customer for over 20 years and this is no way to treat employees and customers. I am hopping mad that you care so little for the humans who make you a profitable company. You should be ashamed at how poorly you treat your hardworking employees.

Jul 07, 2024

They are very conscientious and give you feedback about future needs. Service is quick and friendly!

Jul 07, 2024

They bill you for full synthetic but will only put synthetic blend (cheap) one. And after coupons the price is still same that their website estimates. Not worth going to jiffy lube and just doing it somewhere else

Jul 07, 2024

“As busy as they get” and I pulled straight into a bay. Quick professional service!

Jun 07, 2024

If you need your car inspected go see Joe. He’s the best!!!!! Great service.

Jun 07, 2024

Shannon did an excellent job and was extremely helpful. Really good customer service.

Jun 07, 2024

The Brodie location in Austin has some of the nicest people. I’ve never had a bad experience. They don’t talk down to you, they’re incredibly respectful, efficient, and good-humored. They’ve always taken the time to answer my questions, and I’m always glad I asked, because they’ve never made me feel bad for not knowing something. And from what I have seen, the people here have a good working environment with each other, which is just an added bonus when you’re there. I have the utmost respect for these guys- above and beyond.

May 07, 2024

100x better than any Jiffy Lube in San Antonio. lol

May 07, 2024

Been a loyal customer for over 10yrs Update: I was on a time crunch and Joe the general manager. His team Brady Shannon and Tom worked my car like a professional race car team. These guys care about their business... They do the job right! and make sure you are a satisfied customer. Was back again for another oil change had my info up before I knew it and they finished before I could post on my social media. They knocked it out of the park again. Great job guys will be back when it’s due again

May 07, 2024

Came in on my lunch break & only had 45 minutes to get my oil change. They got me right in & got it done super fast. I really appreciate the fast service. 10/10 would recommend 😊

May 07, 2024

Good service

May 07, 2024

Guys were slammed. Great attitudes. Excellent service.

May 07, 2024

Joseph provides amazing service! Wouldn’t recommend any other Jiffy Lube than the one on Brodie! Fast, efficient, swift guys that work there! Choose jiffy lube on Brodie!! 5/5 stars!