Jiffy Lube

Dec 03, 2024

Bad Customer Service Over The Phone Will Not Get You The Business! Whoever Your Company Has Answering The Phones At 9:25am Today Was Horrible. I Was Trying To Get An Oil Change And My Air Filters Changed And Couldn’t Get A Quote. I’m Guessing He Had Some Dry Turkey Over The Holiday.

Oct 06, 2024

My auto start that was serviced at the dealership and secondary battery replaced was disconnected during the tuneup. I was offered a new battery at a discounted price but I just had it replaced so I went back to the dealership the next day. The dealer had to reconnect it and said someone unhooked the battery. Now my car is having serious issues and problem as the tuneup was not done correctly. 2020 Chrysler Pacifica is now having very expensive issues.

Sep 06, 2024

Love this place

Aug 06, 2024

I was there earlier today for an oil change and the cashier jaylicia was very rude. I asked her why didn't they notify me about the service that they did to my truck like they normally do for the past 5 years I've been going there and she told me since I was in the system that they don't do that. So I said that never happened before so when a mechanic came in the office she said to him if I had what ya'll had I wouldn't be having these problems and said what and then she reply saying a third leg meaning if she was a dude customers wouldn't be questioning her. So yeah I won't be going to this jiffy lube again

Jul 06, 2024

I called to see how long the wait would be if I walked in and they could offer no info and told me to just come in. I was interested in the woman day special but they said they no longer do that

Jul 06, 2024

I found the gentleman very rude. He didn't want to answer questions and was shown annoyed I was asking questions trouble experience will never return

Jun 06, 2024

Don't go there, I heard lots of unhealthy sounds of my car after I got an oil change there. Lowest price sometimes makes you less!

Jun 06, 2024

Just had my oil changed and windshield wipers replaced. The team did an amazing job and had me out of there in less than an hour. I wanted to apologize for turning down the volume on the waiting room television. I didn't mean to offend, I wear hearing aids and it was just so loud. I apologize for not asking first.

Jun 06, 2024

The taches were cordial and polite. They did have you in and out.

Jun 06, 2024

This Jiffy Lube rocks! The team worked really well together and quickly. They were really polite, knowledgeable, and helpful! I'll definitely come back for service!

May 06, 2024

Good

May 06, 2024

I always have a great experience here. The men that work here are very polite and professional. I make sure I get there early enough to be one of the first people. When you need an oil change it's always best to go early. Literally no more than 30 mins in like 7:40 am and out they filled my tires vacuumed the car a lil boom outta there back home by 8:15. If I have to get my oil change this the only place I will go...oh and don't forget your $7 coupon off your oil change 😉

May 06, 2024

I had an excellent experience I was in and out of jiffy lube within 10 minutes. My only issue was the guy that performed the oil change he never asked me what oil I wanted in my car. So when I went to pay it was like $90. I had called beforehand and the gentleman said $65 for one service and then 85 for the following. So I guess he just took it upon himself to give me the more expensive one. That's the only thing that I did not agree upon. Would love my money back but I know that's not going to happen.

May 06, 2024

Nice but didn’t vacuum

May 06, 2024

Their employees are kind and considerate. My visit there was quick, but they helped me a lot.

Apr 06, 2024

Ken is a very rude person. When I refused to get extra services he kept walking out the door telling me how I don't care about my car. And when I confronted him letting him know that I do care about my car he proceeded to tell me that he didn't care that I heard him. Not so good service at this location. So when I did tell him that he should care he attempted to apologize but at that point it's a bit too late You shouldn't have to remind people that dealing with customers you should be mindful of how you speak to them and about them.

Apr 06, 2024

My service at Jiffy Lube located on Harford Rd was excellent. The employees there told you the truth about what work needed to be done with your car, and if they don't provide the service they directed you where you could go , and get the service done.

Mar 06, 2024

Great service every time I go here, they are honest and do a good job. Much faster than most places. Definitely recommend this location

Feb 06, 2024

The technician was very kind and informative.

Jan 06, 2024

No issues. Everyone was polite, and the service was fast. Recommendations were made for required services.

Dec 06, 2023

I love jiffy lube they are quick fast and you can't beat there prices are Amazing

Dec 06, 2023

I will be back on tomorrow for more work just because I trust the process at Jiffy Lube!

Dec 06, 2023

My oil light came on this morning. I went in for an oil change. Ken told me I did not need an oil change that the filter was not fitting tightly. The crew tighten the filter and topped off the oil. No charge! Class act.

Dec 06, 2023

The 2 employees performed the service so quick. Extremely extremely quick to the point that many of the areas were marked as compete even though they didn’t check everything. For example, my car is marked as vacuumed but they only vacuumed the passenger floor. They never gave any recommendations for future service. They marked my windshield wipers as ok though they were bad. They marked my cabin air filter as ok though it’s extremely dusty. The windows were never cleaned. The staff didn’t greet me when I arrived. The lady just looked at me without saying hello. The first thing she said was “what you getting done today?” Unprofessional and rude. They never even brought me to the computer to recommend any services though I know I need a ton of services since I just got an inspection by the dealership the week before going to jiffy lube. The employees at Harford rd literally changed the oil, vacuumed one part of the floor, added windshield fluid (and charged me for it) then said I’m done. I was in and out within about 6 minutes because they totally skipped an actual inspection. It’s not worth the $70 cost. I’m so glad that there’s a ridiculously huge hole in the lobby wall. That way I can see the actual oil being changed. I could also see, from that hole, that the unprofessional lady did vacuum the passenger seat. I could see that she put the vacuum away afterward only vacuuming the passenger floor and she didn’t wash the windows. I started to say something after my car was “done” but she seemed like she didn’t have much to lose and would probably start a physical fight. I just took my car and never turned back. This place is a joke lol.