Jiffy Lube

Dec 05, 2024

I came in for an oil change and experienced poor customer service.

Dec 03, 2024

The Guys there are so Professional thank you!

Dec 02, 2024

Avoid Please please do not support this location today I witnessed the manager disrespect and become extremely aggressive with a woman customer after losing her car keys then to find out they gave her keys to another customer who left the establishment she waited for 2hrs for the person to return her keys the manager disrespect the female officer that was called to scene and the young woman who had to call them I was in utter shock at the lack of professionalism , empathy for the error they made. I would hate to see anyone to have to experience this man next time he may physically attack someone please don’t give this location your business..

Dec 02, 2024

I came in to get an oil change at 10am today. Upon finishing they told me they had lost my car keys. An hour went past and they couldn’t find my keys. I called CPD to make a police report and the worker named LAMAR got aggressive and charged at me. He threw his phone and it shattered. When my keys returned HOURS LATER. He rushed me to pay and got upset that I was taking too long with cpd while doing my police report. The worker was so disrespectful that a sergeant had to come to the scene and intervene. They are so disrespectful at this facility. They NEVER even apologized for giving my keys to a different customer and the customer left with my keys. I can go on and on about this establishment.

Nov 30, 2024

So they erased my review from earlier smh I was discriminated against from my own people at this facility, I was there waiting for 15 minutes me and one more car I was next, a car pulled in with someone's skin tone different than mines and they gave her the next stall. I felt horrible I was like wow this is racism what It feels like but coming from your own race. I told a lady behind me please move so I could leave and the guy came pulling on my car saying your next, he said we had different stalls for different things now he must been in our head because neither of us talked to him to tell him what we wanted don'e. I said no I'm good. I have been going here for over 20 years I'm not contributing to this business any longer, they didn't know what I had going on, I had an important appointment. Don't go here if you have something else to do no matter what time you get there you may not be next if someone lighter than you arrives you are not going to be next. I'm outdone now I see what discrimination feels like.

Nov 23, 2024

Perfect Gentlemen. In and out under. 35 minutes with tires checked and clean windows.

Nov 16, 2024

Good service & professionalism.

Nov 09, 2024

Tenga mucho cuidado no le colocan el aceite que es . Además colocan adictivos sin autorizar heavy duty oil que solo aplica para vehículos de carga pesada son muy desleales

Nov 09, 2024

This Jiffy Lube is very slow. I sat waiting for my car to be placed in a bay for over 30 mins. Several people came to my car and inquired of the service I was looking to receive. Each time, I advised an oil change and was told “it’ll be a couple mins” while I continued to wait and wait. Once inside it took another 45 for an oil change and proper replacements. I understand peak and busy times, and in this case that should have been stated, rather than the vague description “a couple mins.” My lunch break is an hour and I spent an 1 and 15 mins in addition to my time heading back to work. There wasn’t any apology or incentive given for those of us waiting. I will not be patronizing this Jiffy Lube, although it is close. I’d rather travel far for quality service with good communication. If you’re in this area and need a service, be prepared to be waiting to be serviced in addition to the time spent on your service.

Nov 07, 2024

Friendly and speedy service

Nov 07, 2024

A few days after driving my car using Jiffy Lube's High Mileage oil I can feel an improvement. This is a good product but the guy at the desk still needs sensitivity training.

Nov 07, 2024

Employees are great and helpful every time I come here, and they accept the coupons.

Nov 07, 2024

Great service!

Nov 07, 2024

The staff here is mostly pretty good but I have had some issues and this last one was too much. They took my car in and drained the oil and said they couldn't get my filter off and couldn't do the oil change.(I think they didn't have my oil) But THEY NEVER TOLD ME THEY DRAINED THE OIL! They just let me drive off with no oil in the car!! Never again

Nov 07, 2024

Very friendly staff. They will try to upsale you on everything that is my only complaint.

Oct 07, 2024

A trustworthy establishment.

Oct 07, 2024

Arrived at 2:15pm. Did not began to get service until 2:45pm At 3:11 pm they called me up to pay, yet my vehicle was not completely finished getting just an oil change. My service technician stated 15 minutes, I did Not get a name because no one had name tags. However, 15 minutes was far fetched. At 3:17 I It was approached to notify me that my oil change had been completed, and I was shown in dip state with the oil's level and fluid color. At 3:23pm, my service was completed and I departed

Oct 07, 2024

I usually get my oil changed here cuz it def lasts a while and they do good work BUT they sort of “slow”. Sat there for an HOUR just for shorty to walk over to my car and convince me he “ain’t see me.” You didn’t see a big ass SUV sitting there an hour!?!! After you kept looking on my window ? Mkay. Cuz if you can’t see me sitting there in the line waiting AN HOUR then you clearly can’t see what you doing working on my car

Oct 07, 2024

In line 15 minutes, 4 cars ahead. Line hasn't moved. Three service guys standing around looking clueless. I left.

Oct 07, 2024

Slow with paper work to many ppl walking around and not doing nothing

Oct 07, 2024

The best lube techs in town 82nd and Jeffery Gone get you right every time and let you know what’s up with your automobile 💯

Sep 07, 2024

Visit this location today for an oil change first time In-N-Out quickly explain options besides oil change no pressure we'll be back

Sep 07, 2024

From taking over 30 min for a oil change . They are scamming they entering their own prices for services. I've never had an oil change cost 200 +

Sep 07, 2024

Got me in and out in under an hour.

Sep 07, 2024

Service took a little longer than normal

Sep 07, 2024

Wonderful service . I go here all the time

Aug 07, 2024

FRIENDLY & HELPFUL STAFF

Aug 07, 2024

I have been a customer here for many years. Unfortunately they are having problems getting techs who want to work. The previous day they had only one person to service customers, so I came back the next day. Apparently young men don’t want to work for a company. Maybe JiffyLube needs to increase pay and benefits.

Aug 07, 2024

Story time: On 2/09 I took my car into jiffy lube (82 South Chicago) to get an oil change..where i was also informed that I needed my engine flushed. It had been a minute because i knew i wanted to get it done closer to my trip to pick my daughter up for the summer. My oil light came on before the change so I added 2 quarts of oil..I forgot to put the top on and the oil was everywhere... on 4/13 I went to the same jiffy lube and got my oil changed and an engine flush! On 5/26 I took my usual road trip to Memphis to pick my daughter up for the summer! On the way back at 11pm my vehicle shut down on the middle of the highway veered to the right and there was a white cloud of smoke! I was still 337 miles from home in Salem. After waiting almost 3 hours for a tow to get me an my babies off the highway I was taken to this hotel. The Mgr of the hotel was so nice and said that my car could stay as long as the tags was up to date! On 7/19.. my car was towed to Altamonte IL where it still sits due to the 1500 dollar towing cost! It was diagnosed on that same day and the results were it was cross threaded!! I walked up to jiffy lube on 7/20 and spoke to the manager who was supposed to email me the receipt the day before! Upkn walkong into the establishment i saw all my information on a clipboard on the counter visible to anyone! After receiving the receipt I showed him the pictures of my car..he instantly dropped and shook his head...never denying accountability...yet looking for a loophole...he stated that it had been over 90 days and why it wasnt reported sooner! I stated that the car died 337 miles away and i didnt have 1500 to get it home! Now they trying to say I had a lemon due to the comments! They were playing cracking jokes and begging for cigarettes. Instead of asking questions. They said I had all kinds of preexisting issues instead of asking where the oil came from! I just put an engine in 6/23. Anyone who knows me know I never played about any car that I've ever owned! I never had any light on what so ever! I also got 2 inspections done same day 5/18 lyft and an emissions test and passed both with flying colors! I unfortunately didn't read the comments due to me being excited about my trip to Memphis when I went on 4/13..but I know for a fact there wasn't a engine light or any other light on in my car! This has caused me to lose my job...about to lose my apartment! I have contacted them several times about this issue and as of Friday 7/26 when I sent the emissions and lyft inspection they won't respond! At the end of the day! Regardless to what they assumed was wrong with my vehicle I still took it there for a service! The service completed wasn't protocol! The cross threading caused a very slow leak to where my sensor didn't even pick up on it! I have several receipts of maintenance done..there's only been 2 drivers since the vehicle was purchased in 2014 with only 6 miles! I only have 2 mechanics (where I got my engine installed and one who does the maintenance) who have no problem speaking up!!! I'm not going to stop this was a gift from my mother upon passing and I need to be compensated for my loss!! I just want my vehicle towed here...repaired...lost wages..and punitive damages. I had a job that's on public transportation 3 and a half hour ride...30 minutes in a car! To think yall going to get away with this is insane! Since I'm no longer working I have nothing better to do than be resourceful!! Hopefully everyone that's had a problem will come forward to pursue a action lawsuit. It's not ethical to put ur hard earned money into something an because people want to half step and play I'm on the verge of loosing everything!! This is wrong on so many levels!! And then I'm going to the better business bureau!! We don't have to accept this they have no problem taking our money!! Stop just walking away and fight! I'm not going to stop until I see a judge if I have to!!! I have a plethora of maintenance reciepts to discredit everything thats being said!!

Aug 07, 2024

This Jiffy lube is charging 15.00 to take of the oil pan cover! There is no such charge! Lamar the "manager" and staff are cheating people! I hope the owner sees this!!