Jiffy Lube

Nov 28, 2024

Came in for an oil change - was told it would take 30 mins. It took 2.5 hrs!!! Never again.

Nov 28, 2024

Muhammad and his team provided outstanding service while servicing my car for an oil change. Muhammad was friendly, concise and made me feel valued as a first time customer. Thank you again for your professionalism and forgive my GSD for fussing at you. 🫤

Nov 21, 2024

Good service but lack of final maintenance procedures.

Nov 14, 2024

Alberto was awesome! Fixed the issue I was having with my heater in just a few minutes!

Nov 05, 2024

Great expertly employees were very professional.

Nov 05, 2024

Simply needed air blown through a clogged tube, but the “master technician” was the apparently only person who could do this and then he left the shop for 2 hours.

Oct 05, 2024

I have gone to this Jiffy Lube a couple of times now and will continue to do so. I don’t know much about cars, but they are always so informative and kind and willing to work with you to ensure you understand what needs to be done and prep you for what may be done in the future (which is important for me so I can prepare for the future expense). Their pricing is fair, their staff is great, they have a quick turnaround and are thorough.. and they are open on Sundays. 10/10 recommend

Oct 05, 2024

I would give this place 0 stars . Came in am to this shop because my car when I drive over 40 miles per hour and I break it shakes . So I asked if I can change the breaks or the routers . They told me we will check the car then will tell you what it needs . I left the car and went to open my business . I got over 4 calls , each call asking me to fix something else . In these 4 calls I was very clear , I said all I need is to fix what I came for , the person kept saying need this need that I was like sure how much ? He said 753$ I said done ! Do it . I picked it up they said you need to change the tire , because it’s different size and do tire balance . I said ok. I paid and took the receipt, it was 385 $ for some parts and labor and 200 $ for tire balance. So if you want me to change the tire and do tire balance again why would you do tire balance to my car ?? Anyway I went and changed the tire somewhere else and did a tire balance that costed me 80$ only . And car still shakes . And now it worse than before . Do not go there for any mechanical issues guys . Manager was like I can’t do nothing. We scammed you and it’s done . He was big guy with food in his mouth . What a service. But I am talking to my lawyer now for this

Oct 05, 2024

Such a wonderful experience at this location. Kind, efficient, and fast service. My car needed fluid and air in tires and I was helped immediately and done within ten minutes. Dulce was very kind!

Oct 05, 2024

Thanks jiffy lube best service

Sep 05, 2024

Love this place, everyone one is super nice, wouldn’t change this location. :)

Aug 05, 2024

Terrible job

Aug 05, 2024

Everyone at this location were very kind and helpful; not to mention how quick the service was for a synthetic oil change!

Jul 05, 2024

Closed early. Not a good experience.

Jul 05, 2024

Usually not one to complain as this has been my go to spot. All the guys are super sweet besides Jose. He was pretty condescending. I’ve never seen him there so maybe he’s new. But he decided to mansplain and then quoted me a price and then charged me 20 dollars more. 89.99 went to 109 and when I asked why and said I’ve been here so many times I haven’t been charged this. He explained the liters in my car which I knew. And I still followed with you still quoted me a specific price and I’ve never had an issue. He ignored me and said so you’re paying with card? I usually love this spot. But I won’t be returning if he’s there when my car is there.

Jul 05, 2024

We have been coming to this jiffy lube location for 2 years and always have outstanding service. Efficient, clear and well done. No.funny business!! Highly recommend!

Jun 05, 2024

Great customer service

Jun 05, 2024

Phenomenal service from Sazo!!!

May 05, 2024

Don't go. I was there 2.5 hrs for an oil change!!!!!! They didn't have the right sized part to remove the cap to the oil filter, so I had to come back a couple days later, after they ordered & received the part, to come back so they can change it. I'll never go there again.

May 05, 2024

I took my car to jiffy lube on labrea for a quick oil change that ended up taking over an hour. As I left the jiffy lube, I noticed a difference in my cars performance. Made it home but had a gig that night and went to crank it up and it wouldn’t start while making the worst noise any car could make. Come to find out, my car had NO OIL whatsoever. The stick was dry as dirt. I am now dealing with engine issues as a result of jiffy lube messing up my oil change. Took it to another mechanic and they said I should take it back to the people who broke it. Well jiffy lube has now had my car for over 3 weeks. Everyday they tell me that they will start repairs tomorrow and when tomorrow comes, my car has still not been touched or serviced. They are making me pay for all the repairs and parts as a result of their mistake. I’ve already spent over $300 with jiffy lube just to have my car stuck at their location and not receiving any attention. I highly recommend not going to jiffy lube. One of my biggest mistakes this year. I still don’t have my car by the way. UPDATE | APRIL 18, 2024 I still don’t have my car back from jiffy lube. This is all a result of an oil change gone wrong. My car was perfectly fine before getting that oil change done. Jiffy lube contacted me on Sunday (April 14, 2024) to tell me they could no longer service my vehicle and asked me to come pick it up. I’m still trying to figure out how and why would I drive a broken car away from the technicians who broke it. This was very upsetting news and I immediately asked for the manager. I was advised that his leadership had been overstepped and that I should have not received that call. He ensured to me that I would receive a call on Monday of updates. It is now Thursday and I haven’t gotten any calls from jiffy lube. I’ve been missing out on gigs, being a freelance photographer here in LA and needing transportation to my many gigs a day. I’ve been using public transportation but unfortunately I can’t get everywhere fast enough being on a bus schedule. Still being patient with jiffy and hope to hear back from them soon.

May 05, 2024

I was told the wait would be 30-40 minutes but they didn’t get to my car until over an hour later. They said the brake and coolant fluids were low and recommended I pay extra to fill them up but I declined. I checked the fluid levels myself later and saw they were perfectly fine, either at or near max levels. That would have cost me over $150 more. He also recommended I change my cabin air filter, the same filter I replaced myself less than a year ago that is still in perfectly fine condition. I understand this upselling is part of JiffyLube's business model, but it shouldn't involve straight up lying.

Apr 05, 2024

Fast service. Very kind and knowledgeable employee's!

Apr 05, 2024

My experience with Jiffy Lube was extremely disappointing. After dropping off my car for a routine oil change and tire rotation, I was shocked to find that upon driving away, my car began rattling uncontrollably. I promptly returned to Jiffy Lube, where they took an hour to address the issue. However, the nightmare didn't end there. As I was almost home, my car abruptly stopped and began smoking. Frantic calls to Jiffy Lube resulted in a delayed response, and when they finally arrived to retrieve the car, they assured me it would be ready first thing in the morning. Despite their promises, I found myself still waiting at 4:30 PM, with no word from the manager. It wasn't until I demanded to speak with the manager that any action was taken. This level of incompetence and lack of accountability is completely unacceptable. Not only did Jiffy Lube fail to fix the initial problem, but their inability to communicate and meet deadlines has left me stranded and inconvenienced. I would strongly advise against entrusting your vehicle to Jiffy Lube for any service. Not to mention.... im 9months pregnant and without a car.

Apr 05, 2024

The manager , Galen is very nice and made sure my car was serviced to my satisfaction.

Apr 05, 2024

They were very helpful

Mar 05, 2024

I had a flat tire today which is a Sunday. This place changed our tire with a spare one without any fees. Jiffy Lube saved my day. I really appreciate the service. Thank you so much!!

Mar 05, 2024

SCAMMERS! / CON ARTIST LOCATION - BEWARE! Came in for an oil change. 5-6 employees working. Only 2 other customers at this location at Melrose and La Brea. I was told I needed a great variety of other things to be done for my vehicle as well. I opted to go ahead and have the cabin air filter replaced per their recommendation. Upon completion, I paid for all services, and left for a quick errand, 1 mile down the road. Immediately I smelled a weird smell from inside the car but could not tell what it was. I turned the interior fan on high, and now hear a loud motor noise when the fans are at high levels. It took me 5 minutes to complete this 2nd stop. When I began to drive again, smoke started rising from the hood of my car. I immediately called Jiffy Lube and told them what was happening and that I was returning immediately. When I arrived, there are now several cards waiting for service. Some employees see me, recognize that I was just there, see the smoke rising from my car, and come to check it out. Upon lifting the hood, the technicians had spilt oil all over the engine, and the manifold and it was burning. I relayed the issue about the loud motor noise with the fan, watched an employee pull out the cabin filter from behind my glove box, and it was THE SAME DIRTY OLD AIR FILTER. So, they encouraged me to spend more money, charged me for new products, and then put the old dirty product back in my car. Jason was the manager working. Apparently the owner of this location is Gaylan Carol, who I have tried to get in contact with multiple times. This person has not responded to any of my inquiries and now it has been 2 weeks. I’m done being screwed over by con artists in this city. CONSUMERS - DO NOT TRUST THIS LOCATION. ALWAYS HAVE SOMEONE YOU TRUST VERIFY WHAT THEY TELL YOU IF YOU CAN.

Feb 05, 2024

Great service friendly service

Feb 05, 2024

I really like the service. They Checked every part of your car.. Personally I thought the price was a little high but job well then.

Feb 05, 2024

The service technicians were very help, knowledgeable and friendly for my experience. They were able to diagnose and correct any issues needed

Feb 05, 2024

Very efficient