Jiffy Lube Multicare

Dec 05, 2024

They are the best

Nov 22, 2024

Had a quick and great experience at this Jiffy Lube. Ramon was very nice when I pulled up and Treyshawn/Treshon (not sure how to spell your name I’m sorry) was super nice and patient with me. Very glad I found a new good Jiffy Lube to go to! Thanks guys!

Nov 22, 2024

I had the most pleasant experience at jiffy lube on 5710 West broad the service was incredible!! The staff made me feel at ease about my car being worked on.!! I was 100% comfortable the whole staff was great and I recommend them and will be a forever customer!!!!!!!

Aug 06, 2024

Awesome job and I love the service

Aug 06, 2024

Fast friendly service

Jul 06, 2024

The person I talked to was very helpful and walked me through my issue over the phone.

Jun 06, 2024

After waiting 15 minutes for someone to assist me, an employee came up to my window and told me, unenthusiastically, it would be another 30 plus minutes before they could get me in. From his tone and his facial expressions, it was clear that I should leave, and I did. In the past this has been a great location with good service. Not so much now. Disappointed.

Feb 06, 2024

Great customer service!

Feb 06, 2024

The representative that helped me out at the counter, and also did my oil change was outstanding. I understand that the manager had quit and so the staff was trying to juggle without the normal manpower. Unfortunately, I did not get his name but have to give him a big thank you.

Feb 06, 2024

The staff member who checked me in was friendly, professional, and very helpful. I went and enjoyed lunch and everything was done and ready upon my return.

Jan 06, 2024

Fast service, pleasant staff, reasonable prices, a completely satisfying experience.

Jan 06, 2024

Good service

Jan 06, 2024

I took my car to a mechanic shortly after getting my oil changed. The mechanic told me my car was filled with 2qts too much of oil. Once I get my car back I will be going back to ask for a refund.

Dec 06, 2023

Doesn't even deserve the 1 star I have to give I go in there today and tell them "I only want an oil change, nothing else". First off I had one guy there tell me a price to have oil changed, then another comes out to me and says the oil change is $40 less than the first one told me and that there was a $20 discount on top of that. Give him the key and 5 minutes later guy 1 comes to the waiting area and asks me for the key. The car has moved from where I left it so obviously I don't have it. Then someone else starts trying to get me to buy air filters and brakes. I didn't ask them to go dismantling the car's insides to get to the cabin air filter, I only told them to change the oil. We eventually leave and my son notices a piece of plastic trim sat on the dash in front of him, so we have to turn around and go back (not a very convenient thing to do given the location and medians outside). "What is this and why is it on my dash?" "oh that's the cover for the cabin air filter" "yes, BUT WHY is it on my dash and not covering the cabin air filter?". I never did get an answer to that question. Had them put it back and said to the guy fitting it "you do know that I will NEVER use this company again, don't you?". Only saving grace for the place was that I was given a $25 discount from the higher oil change price (2nd guy didn't know the car couldn't use the conventional oil he'd quoted me for), but no I won't be back.

Dec 06, 2023

Had an emergency the guys at jiffy lube saw me right in they always make time for a concerned customer I highly recommend

Dec 06, 2023

Has become far too expensive. Will not return.

Dec 06, 2023

I always go to this location on Broad St . Rich. Va This day I was there as they were just opening. I was in and out in I swear 10 min! Thank you

Dec 06, 2023

I have visited many Jiffy Lubes over the years and this one was by far the very best! Quick, efficient, super-friendly and overall just great! Thanks!

Dec 06, 2023

Labor is EXTREMELY EXPENSIVE. $55 Really??? For 20 minutes!!!!

Dec 06, 2023

Oil change

Dec 06, 2023

Remarkably friendly staff & great service! Very impressed!

Dec 06, 2023

Very fast service

Dec 06, 2023

Very knowledgeable personnel and very professional.

Dec 06, 2023

fast and curious service

Dec 06, 2023

DO NOT GO HERE !!! They OVERCHARGE EVERYONE- OIL CHANGE COST $50-80 for normal vehicles; they charged me $129 when at first they said it will be only $60 only NOT ONLY THEY LIED, they are dishonest and disrespectful, DO NOT ENGAGE; CHECK AROUND FOR BETTER SHOPS NEARBY , its a few other automotive shops around and beside, GO THERE!!! THIS PLACE IS A SCAM!! DO NOT GO HERE

Dec 06, 2023

Everyone is great to work with. They went above and beyond to help me.

Dec 06, 2023

I went in for a simple oil change. They made some sort of mistake that was vaguely explained to me, and I was told that they would replace my transmission fluid for free so to the mistake. They changed the oil and an air filter. Then they had me turn on my car- oil flew up everywhere under the hood. So I got out and they did whatever else they needed to do. I was there for 3 hours. They gave me a $30 discount for my trouble, but once I started driving a ways, my car started making noise and smelled terrible. I drove 20 minutes, and my car made strange noises, and the oil light came on. My friend who is a mechanic found that they put TWO gaskets instead of one, so in 20 minutes ALL 5 PINTS OF MY BRAND NEW OIL LEAKED OUT ALL AROUND AND OVER EVERYTHING UNDER MY HOOD. Completely soaked, not to mention it could have BLOWN MY ENGINE. I bought a whole new 5 pints of oil just to get home. Once I'm off work, I'm returning to them and expect them to make it right, not to mention properly degrease and clean under my hood. MY FIRST AND LAST TIME GOING TO JIFFY LUBE. UPDATE from 2 weeks later: I HAVE YET TO RECEIVE MY REFUND!!! This company is a scam. I have called multiple times, emailed, etc. You can almost never reach a person or any form of proper help. I'm sure they will just skid me along with no response until I give up. This is incredible! 3 WEEKS LATER- no refund yet. Haven’t been able to speak to another person. Seriously you can’t make this stuff up.

Dec 06, 2023

OVER PRICE DO NOT COME HERE THEY CHARGED $150’ for an oil change and they didn’t want to help me , this place is just horrible that’s all I can say , ITS OTHER JOBS NEAR BY I WOULD RECOMMEND GO TO ONE OF THOSE SHOPS , because this place is rude and disrespectful and disgusting

Dec 06, 2023

Over an hour and a half to get an oil change once they took my car in. Only three cars in the entire place. I definitely do not recommend.

Dec 06, 2023

Service was ok but the cost was not. Since my car’s battery was dead and needed a jump if the engine was turned off, I was anxious to find a replacement. Since I did not have the option to drive around for quotes, I took one nearby. I believe the bill at Jiffy’s of $335.00 was very steep. I had just come from a nearby O’Reilly Auto Parts where their price was $200.00. However, they could not find the correct tools to install. I believe your price was on the verge of being price gouging! I will never return for any of your other offered services!!

Dec 06, 2023

The woman manager was rude and disrespectful. I was told my vehicle would be ready in an hour and it took almost three. It would have been more understandable if anyone had communicated the delays. However, when I asked for a status I was just yelled at by the woman. Never was there an apology for the delay.

Dec 06, 2023

They would have gotten a better score, but their prices are kinda steep, and they told me they would top off the air pressure in my tires, but when I checked them right after leaving I discovered they hadn't put any air in them at all

Dec 06, 2023

UP CHARGING PEOPLE. DO NOT COME HERE THEY TOLD ME OIL CHANGE WAS $40 AFTER MY TOTAL CAME TO $120 for AN OIL CHANGE SMH, it’s another shop right behind them I went there and they said it’ should be around $50-70 only - DO NOT COME HERE!!! THEY WILL OVER CHARGE YOU

Dec 06, 2023

Went in for oil change, I was on my way out of town should have been quick and easy. No problems with my van runs and drives great, no lights on the dash or anything. First problem I’m told I can’t use the coupon from the website as that from “some other jiffy lube”. But they can rotate the tires and offer a 20$ discount… ok cool. So I’m waiting and after I’ve been there 45 minutes (mind u no one was ahead of me other than the car left within 5 minutes of me getting there) I’m told that my cabin filter needs to be replaced ok cool replace it. 30 minutes later I’m told there’s a nail in my tire which is odd because my dash indicates and difference in air pressure but I’m about to leave town better to be safe that sorry. We agree to it being patched. Mind you at this point I’m told I can walk around in the neighboring shops( WTH were you doing the first hour and a half) I find this strange because I had been watching this guy under my hood for a while but I’m being told now y’all are going to do the oil change. I’m irritated at the point so I walk to the gas station next door and return wait another 20 minutes or so to a bill short of 280. I’m about to raise hell by the guy throws some discount on to pacify me. It does for the moment I bay 200 and leave. I get on the highway to head out of town my car now shakes at 60 mph. But I’m already headed out town I figure it’s from the rotation and will even out… it’s 5 days later and has not!!! Also my check engine light on, also weird cause supposedly a diagnostic was ran and transmission was fine. So thank jiffy lube I brought in a safe low mileage mini van with no problems and left with a death trap I have to pay someone to fix your overpriced screwups.