Jiffy Lube

Nov 30, 2024

Small wait yet better than other places! Thanks guys!

Nov 28, 2024

Overall great experience. The staff was amazing and took great care of me. However, I needed to get the filters changed and their pricing was 4x the cost of any where else in the area. Cabin filters was running 50 dollars here and running around 20-25 else where. Engine filters were running around 27 each and I needed 2 of them. Else where they are running 21 so not as bad per filter. Just word of advice do your research. :-)

Nov 21, 2024

I always choose this location because they are so quick!

Nov 14, 2024

The worst jiffy lube on the planet. I’ve gone several times because it’s the closest one to me only to be turned away because they don’t have any workers that have showed up, or they are just closed completely not a soul in the establishment during business hours. Do better.

Nov 07, 2024

Excellent service!

Nov 05, 2024

Great group of employees working here. Very friendly and staying busy with throw task's/job. Went in for a coolant flush in my Toyota and they were done within a reasonable amount of time. Price is pretty much on point with other places do there was no complaint. These people work a very difficult job, especially in the Arizona heat so I always remane patient and try to be empathetic when something takes a little longer.

Nov 05, 2024

It took 45 minutes for an oil change, one car finishing up when i arrived. I think they spends lots of extra time looking at things I did not ask them to check. Just wanted oil. Person was nice and helpful.

Nov 05, 2024

Wonderful service they even found a few things that needed attention. Was very promo professional and affordable. I recommend!!

Oct 05, 2024

Apparently I did not need an oil change the last shop sticker said I did but they said I didn't. After leaving and on to my next stop my car would not start that was a week ago. And now it won't start again. not sure what they did to my car. I would not go here again

Oct 05, 2024

Great service, clean and professional

Oct 05, 2024

I’ve been a loyal customer for years! The staff has always been professional and courteous, also when I asked them to check things not related to oil changes, they are happy to do so! Thank you guys! I’ll be back for sure!

Oct 05, 2024

Juan and team were prompt. I even had an awesome conversation with a psycho therapist in the waiting room.

Oct 05, 2024

Quick and efficient

Oct 05, 2024

They promptly met me, took my information and finished the oil change and filter efficiently and effectively. Paying was simple and my car was returned clean.

Sep 05, 2024

DO NOT USE JIFFY LUBE …. This place is a complete mess, with young employees running the show. A guy working there broke a part on my car while I was watching. He apologized and called his manager over. The manager came with pliers and tried to fix the part by squeezing it, but that didn’t work. He then told the younger guy to tell me that if I went to AutoZone for a replacement, he would fix it. I went to AutoZone, but they informed me that the part was specific dealer part and couldn't just be replaced with a generic one. It was a sensor that the employee had broken. So, I returned to Jiffy Lube the next morning to talk to the manager, who happened to be the same guy from the day before. They admitted to breaking the part and said they would cover the cost. But when they saw the online price was $400 they called their area manager, named Russ. Russ said he wouldn’t pay for it because his employees claimed the part was faulty. My car is a 2020, and I still have the part to show there was nothing wrong with it. The area manager was dismissive and said he wouldn’t pay, regardless of what I said. Initially, they were going to cover it, but then Russ changed his mind. My husband then suggested to the young employee that he should do the right thing since he admitted to breaking it, and we would be willing to split the cost. The kid reacted angrily and shouted at my husband, saying he wasn’t a man if he was they wouldn’t have had to try and fix my car. The manager was right there and witnessed the entire confrontation. He simply shrugged it off, saying my husband should have asked him to the right thing. I even asked the manager if he thought it was acceptable for his employee to speak to us that way, and he replied that it was fine because my husband’s comments provoked it. I have recorded evidence of the employee admitting to breaking the part and the manager acknowledging it, along with the attempts to fix it using pliers. I’m planning to explore all possible channels to ensure that others are aware that if something is broken, there should be accountability.

Sep 05, 2024

Fast, friendly, thorough service!

Sep 05, 2024

Guys were polite and efficient!

Sep 05, 2024

Listens to me instructions to what I need for my car. Very clear and helpful

Sep 05, 2024

Saturday at 1230 there was nobody outside to greet me. Finally found someone inside and he looked surprised to see someone. He went on to explain he couldn’t help me because he was the only one there and corporate doesn’t allow them to work on cars alone. May be a one off but I won’t be back to find out without a compelling reason.

Sep 05, 2024

The guys here are always so friendly and knowledgeable. I go out of my way to go to this Jiffy Lube location!

Aug 05, 2024

1+ hours for an oil change and air filter replacement. To their credit it was at the fault of the parts shop that was a 3-minute drive away, but, it was still a long experience for no good reason. Also, $46 for an air filter is outrageous lmao

Aug 05, 2024

Along with doing a great job these guys were helpful , polite and professional

Jul 05, 2024

Went in this Monday morning and was turned away/told to go next door to your competitor Take5 because the only employee there said he couldn't do an oil change by himself. Instead, I drove to the next nearest JiffyLube and was taken care of there. I do not recommend this location due to short staff and lack of customer service.

Jun 05, 2024

I was in a hurry & lucked out here w/ no1 in line or waiting , guys were fast & friendly. Thank you

Mar 05, 2024

Very disappointed with their customer service. I went to get my oil changed, and and employee checked to see if they had the correct filter. He then proceeded to tell me they did not have it, but that he called another Jiffy Lube a couple miles away and they did have the filter so I could go there. I drove there and they said that no one called them and they didn’t have the filter either. Couldn’t believe it, so be careful believing what they tell you. I got my oil changed at a completely different franchise and received great and honest customer service.

Mar 05, 2024

Went today on Wednesday 2/21/2024 get my oil change John always does a great job but was informed today he no longer works there that's ashamed cuz he was a hard worker always attentive to his customers you lost good employee but you know what they say it's your lost & someone else's treasure he has a good heart I guess I be going to pep Boys see him good luck to U all U never find another young man like him

Dec 05, 2023

Great team at the Jiffy Lube on Cactus and Cave Creek- Fun and upbeat, knowledgeable and fair. Thanks!

Dec 05, 2023

I went to two locations (2005 E Cactus Rd, Phoenix, AZ 85022 and 13801 N 32nd St, Phoenix, AZ 85032) on Saturday, September 2nd. Both locations opened 15-20 minutes late. I left the 32nd location and drove to Cactus Rd location but that guy (John) was late as well!!

Dec 05, 2023

Perfect customer service. Aaron Sommerstedt, keep doing a great job! Great location.

Dec 05, 2023

Wont go here again, expensive and truck leaked oil afterwards all over my garage.