Jiffy Lube

Nov 07, 2024

I went in today for an oil change, and everyone was nice & attentive! In & out! Thanks to Jacob I will be going back!

Nov 07, 2024

espectacular lo recomiendo

Oct 07, 2024

Att : Ryan, this crew Rocks! Herm is as professional as you can be. I am a lifelong customer now.

Oct 07, 2024

Excellent experience, super helpful! I feel I can trust these men to be honest, straightforward and helpful 🥰

Aug 07, 2024

Thank you Logan and Josh for your excellent customer service👍🏽😃 I’m now road ready!!

Jun 07, 2024

Came in around 9:15 AM for an oil change. About seven cars ahead of me and a 45 minute wait so I decided to leave and try my luck later in the day. As I was pulling out one of the crewmembers started shouting at me. He called, “Why are you leaving? What are you doing? Where are you going? You’re gonna have to wait no matter what that’s what you get for coming during rush hour!” What the actual hell? Dude was screaming after me as I drove away; incredibly rude and borderline scary. Definitely never coming back to this location.

Jun 07, 2024

Cool place

Jun 07, 2024

Did what I came there for. Oil change and radiator fluid exchange. Fast clean and professional. They did try to sell me some air filters but their prices were too high for me.

Jun 07, 2024

Frank!!! He was so awesome and helpful and kind. Fixed our tire right up. Deserves a big raise!

Jun 07, 2024

Our family members all use this Jiffy Lube and it is consistently an excellent experience.

Jun 07, 2024

Stopped by for just an oil change. I simply asked which bay was faster (there were like only 3 cars there) and was met with a very rude and emotional guy who proceeded to tell me how stressed he was, that he was short on staff and other nonsense that had absolutely nothing to do with the question I asked. I only wanted to know which bay was best. (Jiffy Lubes are notorious for directing you to the longest wait bays). Completely unprofessional. I'm sorry you're short on staff but let's stay on topic please. Since he was so stressed and couldn't handle the pressure of one additional customer I left. Again there were only like 3 cars so I'm not sure why this guy lost his panties. If you come here and see 3 or more cars you might want to turn around and go somewhere else or the guy will have a stroke.

Jun 07, 2024

Took advantage of my 16 year old, he brought his first car in to get new back brakes. They charged him 400 dollars didn’t give him a receipt. I went there to ask why they charged him roaders I was told it’s their policy that whenever they change breaker they automatically replace the roaders even if they’re not bad. I was very upset, my son spent all his hard earned work money.

May 07, 2024

Always quick and with a good attitude.

May 07, 2024

Top tier customer service, always a pleasurable experience and love this Jiffy Lube location. I will travel to this site every time I need services.

May 07, 2024

Ugh! I've been going to this Jiffy Lube and several others in the area since purchasing my car two and a half years ago. Every time I bring it in for an oil change, I specify that I want the fluids topped off and the tire pressure checked, etc., all of which is included in the oil change service. I have a steering fluid leak which is generally manageable, but I try to time my oil changes with when the steering fluid can use a top off. I've brought my car to the NE Sandy location multiple times for an oil change, making it very clear that I am aware of the leak and need my steering fluid topped off. I can tell when my car needs it, because the steering wheel moans when I try to turn it. I've had the leak fixed before, but then it started up again. Anyway, it's been two or three times now that I brought my car in for an oil change at this location, and they failed to top off my steering fluid. In the past, I just let it roll off my shoulders and chalked it up to carelessness. This time, as I was pulling out of the Jiffy Lube onto the street, my wheel was already moaning, just as it had when I pulled in. I thought maybe the fluid hadn't settled yet and kept driving, but nothing improved. I only live a few blocks away, so when I got home I checked the steering fluid myself - it was completely empty, as I suspected. I called them to let them know they had failed to top it off, but the person I spoke to insisted that he personally had topped it off. I told him that he was mistaken, because I just checked it myself and the container was empty. I said I know about the leak, but the entire container does not leak within 5 minutes! It usually takes weeks or at least days before I need a refill. Anyway, I said I could come back the next day to get it topped off, but I didn't want that to count as my one courtesy top off in between oil changes, since they didn't cover that part of the service to begin with. Then he told me that they could not top me off at all until I got the steering leak fixed. Why did he pretend that he had topped it off then if he wasn't supposed to in the first place? Anyway, he blatantly contradicted himself, and in light of my previous experiences, where I dismissed the overlooked service as mere carelessness, I'm beginning to think it's deliberate. When I got home, I added a bottle of steering fluid I had, and then I drove miles away to work without any problems whatsoever. This offers further proof that nobody had topped it off when I was at Jiffy Lube. If it's not going to leak on a several mile long drive, it's certainly not going to empty out driving a few blocks away. (Plus, the wheel was still moaning when I left them, because nothing had changed.) Anyway, of course now I question whether they even changed the oil or checked the tire pressure or anything else for that matter. As other reviewers mentioned, there seems to be an awful lot of people just standing around chatting. For all I know they could have been shooting the breeze while I sat patiently inside in the waiting room. At this point it wouldn't shock me. I've had that thought before when this happened, but it seemed a little over the top. Now I'm not so sure. I had the one guy blatantly lie to me on the phone, so clearly anything goes with this team. I put in a call to the owner through a corporate customer service agent, so we'll see what happens. I certainly don't think it was fair for me to pay for an oil change without receiving all of the services promised, especially the one I specifically needed. Thank God there are other more reliable franchises in the area.

May 07, 2024

Update: I gave them another try, and I'm happy I did because James, the manager, Johnny, and Reese did an outstanding job on flushing my radiator, oil change, and AC. Thank you all. 👏🏽👏🏽👏🏽👏🏽 The district manager provided the crew/customers with lunch. This is a wonderful way to show the crew that they are valued, so keep it up, and I will keep my business with this location. I went here today again because I needed an oil change to travel for a death in the family, but the experience was one that could have been avoided, had the employee listened. I have friends who have worked for Jiffy lube and know the process of an oil change. So, please, in the future, listen to the customer's needs!

May 07, 2024

It was fast, efficient and so friendly!

May 07, 2024

Knowledgeable and attentive staff. Josh and Frank took care of business.

Apr 07, 2024

Brought my company truck in and got top knotch service Great place to get service

Apr 07, 2024

My glove box is damaged after them, other j lubes are chill

Apr 07, 2024

Tech didn't really give a recommendation, just gave the difference between oil choices and left the decision up to me. He was still courteous, but also didn't exactly help. I got there right as they opened, and was the 3rd person there, but it kinda felt like I arrived just as they were closing and were trying to go home.

Mar 07, 2024

I had a great experience. I was in and out in 20 min. Everyone was nice and I felt at ease leaving my car in their hands.

Mar 07, 2024

I will always do business at Jiffy Lube. The Customer Service is excellent - FIVE STAR!!!!

Mar 07, 2024

Service and staff is very knowledgeable and friendly. Excellent experience every time. James is the best and I always go out of my way to come to his store for service because I know he will take the best care of my car.

Mar 07, 2024

So, since this location was close to my job, i went there after work today to get a simple synthetic oil change. I pulled up and asked if with the 25 dollar online coupon, would the total be under 100, they said 'oh yeah absolutely!" Then INSISTED that they drive my car into the bay, something that I have NEVER experienced at any Jiffy Lube (I usually go to one of the two on 82nd) in the entire 15 years Ive lived in portland. Should have been a big red flag right there. So then, i wait outside thinking its going to be a ten min process like at every othet jiffy lube.... So...then, mysteriously, the fact that they are replacing the oil filter(which, again they do every single time) and they say its now going to bring the price up above 100, im like fine, considering they are already in my car and have been there a half hour... 45 mins later im still sitting outside and they say they are almost done and i can pay... So im being as sweet as i can be considering now we are getting close tp an hour, and pay my 105 dollar bill, and give the kid 6 bucks as a tip anyway, to be nice.... So they make a big show of splitting the 6 dollars between a bunch of the techs, half of whom didnt even touch the car in the HOuR that we are clocking now.... THEN they say, oh i think theres something wrong with your key.... And my key wouldnt go into the ignition because they either messed it up on purpose, Or were so rough with it that it dislodged something inside. Im pretty sure they were upset that i didnt give them a bigger tip. Then when i got upset about my key being messed up, because i had NEVER had a problem with the key before letting this 18yr old "tech" touch my car, they wanted to pull the ol Portland Gaslight on me and be like 'oh you shouldnt be so upset, like as if THEY wernt going to stick me with a messed up ignition. Do not reccomenned, absolutely unprofessional kids and rude.

Feb 07, 2024

Waited for about 45 minutes. There were a bunch of employees seemingly milling about. No one really appeared to be doing anything in particular. I was waiting behind a vehicle that hadn’t been looked at by anyone on the staff the entire time I was in line. They started looking at the other vehicle that went in after the one I was waiting on first. Not sure why it takes 5 employees to stand around the hood of one car chit chatting. I didn’t have time to wait around so I left without getting service. I’m guessing that that truck is still just sitting in the bay as I type this.

Feb 07, 2024

Great service 👏

Feb 07, 2024

I feel that the filters are always recommended for replacing when many times they just need a good shake out

Feb 07, 2024

So glad wyatt was there! A fellow trooper owner made my worries melt away instantly as I saw his rig parked in the lot and talked to him! Everyone was so helpful in answering questions I had as a new owner. I hate to play this card but it’s a thing… as a woman..I felt respected and welcome there, which isn’t usually synonymous in that whole realm. I chose this location for their knowledge, I return because of their customer service!

Feb 07, 2024

The employee that helps me name was Jack and he was absolutely wonderful very professional and superb customer service I think that kid deserves either a raise or promotion will definitely come back thanks to Jack

Jan 07, 2024

This store has an awesome team - they successfully fixed my oil pan/plug after another Jiffy Lube location/franchise in Beaverton told me I needed a new oil pan and had installed a temporary butterfly plug. Manager and Asst. Mgr. were very helpful. They took the time to show me what they found and put in a replacement threaded plug. It's holding fine and they saved me almost $600! Will keep getting my oil changes at this location going forward. Highly recommend them!

Jan 07, 2024

Wrong quote over the phone and rude as hell about it.