Jiffy Lube

Nov 28, 2024

I went to this Jiffy lube because it's right by my job. I wanted air in my tire and that is all. The man that is the manager. Has a whole attitude. I tried to let him know that only my right driver side was showing low pressure. He put his👋🏾 up like telling me to be quite. Then he proceeds to put air in all my tires and just left not saying anything.... not one word. I waited a few minutes bc my tire pressure was still low. Thinking he's gonna come back and say something...I said excuse me can I speak to your manager please and come to find out he is the manager smh. I let him know that my tire pressure is still low. He gets an attitude with me and let me know it's a free service. Which I realized that but you dnt have to be rude at all. It's call customer service which he really does not have at all. He didn't want to help me out at all. It's a shame how disrespectful he was and is as a manager. I definitely will NOT COME BACK FOR ANY SERVICE. HE NEEDS TO BE REPLACED. Oh and it's only 4:15 and they close at 6pm.

Nov 21, 2024

Quick and efficient.

Nov 21, 2024

This location will add fee that aren't discussed until after service has been processed. Bad business model.

Nov 21, 2024

Why there is a sign for inspection in the garage if you are not doing inspection in this location? Such a waste of time!

Nov 21, 2024

i had an inspection done here before a year ago ans customer service was always great, however today i needed an inspection and was told they don't do inspections. I respectfully asked why? and was given 0 answer and terrible attitude towards a simple question. After going to a different jiffy lube in glenwood I was told their inspection license was revoked at the one in brier creek. Makes sense but could of used less attitude on the subject and just given a legitamite answer instead of giving me an obvious annoyed at talking with me body language. i will no longer come to this jiffy lube, even though i really liked some of the staff.

Nov 21, 2024

they broke my oil filter cap. leaked oil the same day. and they tried upcharging. DISHONEST AND WILL BREAK YOUR CAP IF YOU DONT overpay

Nov 21, 2024

Oil changes are always fast and excellent. I was told today that they no longer provide state inspections at this location, despite Google Maps pulling this up as the first suggestion (marked as paid ad) for this geographical area. I don’t think anyone that has the resources or time to do so would sue Jiffy Lube for false advertising. However to say that this situation must be frustrating for the employees - and was certainly disappointing for me as my car has been inspected here the past 2-3 years - would be an understatement. Edit to Reply to Owner's Reply: No, absolutely not. I've spent enough time on this matter. I went to another location and they were able to assist me. Either you offer State Inspections, or you don't. If you don't, I would recommend removing the paid targeted advertising on Google Maps and removing the signage for State Inspections at this location as another reviewer mentioned in their review a month ago. If you do offer State Inspections, you have a few employees that require additional training or replacing.

Nov 14, 2024

My tire pressure light came on as I was on my way from Raleigh to Burlington. I stopped at Jiffy Lube on Brier Creek and a nice kind guy named Lamont said he’d be happy to check the pressure on my tires at no charge after I had offered to pay. I am so appreciative that he helped me, got all the tires properly filled and was so nice about it. I do all of my oil changes and inspections at Jiffy Lube on Creedmoor Road and felt comfortable that I could get my tires checked reliably at any Jiffy Lube, even if I had to pay, it would be worth it. Thank you so much Lamont and Jiffy Lube on Brier Creek Parkway!

Nov 05, 2024

Adrian and the team we very accommodating and wonderful. I pulled up shortly before close of business and they made me feel like I was the first customer of the day. I appreciate them, and Happy Birthday to my dude Adrian.

Nov 05, 2024

Customer service great and Man explained everything before working on my car. Definitely a good experience and I will be back when my car needs a service again.

Nov 05, 2024

Great staff and quick service!

Nov 05, 2024

I got here about 20 minutes before they opened to wait to be first and in and out. All I needed was a state inspection. Pulled in as soon as they opened and the guy tells me that they don’t do State inspections! I asked “why do you have a big sign that says Sate Inspections?” He told me that they are NOT allowed to take it down because they would have to get on a ladder. So you prefer to falsely advertise to people then take a sign down?!??? NEVER again will I go to Jiffy Lube!

Nov 05, 2024

The service was slow and I had to wait a while to get service just for oil change

Oct 05, 2024

Competive pricing and excellent customer service from everyone I interacted with.

Oct 05, 2024

Customer service was great and oil change was very fast. All in all I was in and out in under 30 minutes.

Oct 05, 2024

Fast and friendly!

Oct 05, 2024

Great customer service and aid attention to details with my vehicle inspection. Provided quick service.

Oct 05, 2024

I've used Jiffy Lube for regular car maintenance and found their service decent for the price. However, my recent attempts to get a state car inspection have been incredibly frustrating. On three separate days, I encountered different issues – from a missing licensed inspector to inconvenient lunch breaks and unexpected closures. This inconsistency in service has left me disappointed, and it's essential for potential customers to be aware of these challenges. Pros: Decent service for routine maintenance. Competitive pricing. Cons: Inconsistent and unreliable service for state car inspections. Three failed attempts with varying excuses. Overall, a mixed experience. I hope the management addresses these issues for more reliable service in the future. Update: I have now learned this location is no longer offers NC State inspections as of May 2024.

Oct 05, 2024

No inspections! Absolutely horrible.

Oct 05, 2024

Staff was friendly, shop looked clean, but unlike the website and google listing they do not offer NC state inspections at all, which is what I was lookinging for and have usually been able to get at other locations

Oct 05, 2024

The crew in the shop is what makes this shop so great. They are attentive, welcoming, and gracious. I wish that I got the manager's name (I was there early this morning at 10:30 AM), but he was quite helpful in making sure they had the oil for my 20 year old Pacifica. If they keep this up, I will never go anywhere else for an oil change. Kudos to this crew. They did an excellent job! Keep up the good work.

Oct 05, 2024

why would someone send me this information when i was right there in the store and asked if everything else that they checked was fine or needed to be replaced they told me no there was nothing else that needed to be done. So who is lying now.

Sep 05, 2024

Exceptional service

Sep 05, 2024

Great communication throughout my time here was quick efficient thanks to Kiana help.

Sep 05, 2024

Great establishment, Kiana was very professional and polite. She assisted me with all my maintenance questions and was very knowledgeable. I will be coming back for all my oil changes.

Sep 05, 2024

Horrible service. Came in for an inspection and the front lady told me to go around back and ask a technician. I wait because there is a sign that says to not enter the back lol. After waiting for 20-30 minutes, one of the technicians told me they aren't doing inspections at this location!!!!!! Couldn't the front desk lady have told me that before wasting my time???? This was on Friday 8/23 at 2pm. that lady working the front has one job and is horrible at it. I will never return to a jiffy lube due to the horrible customer service. Perhaps, if they take action to avoid this type of situation again and get rid of lazy POS front desk people then id consider going back. Do not come here. Go anywhere else.

Sep 05, 2024

No longer accept state inspection. The employees don't answer calls.

Sep 05, 2024

Oil change service, tire rotation and brake fluid change all completed to satisfaction. Whoever cleaned the windows and vacuumed did a stellar job. This can be hit or miss depending on location. I was at the Brier Creek Raleigh store.

Sep 05, 2024

Only problem with the oil change was they let the drain oil go in my skidpan ( 4wd) and when I got home oil when all over my garage floor. Big mess

Sep 05, 2024

Super fast service! Was in and out in 19 min. Staff topped off the air in tires, changed oil, and air filters. Coupon and discount made it worthwhile! Andre and team were friendly and did a great job! Thanks!

Sep 05, 2024

The service people were polite and professional. My inspection was $30 and around 25 mins.

Sep 05, 2024

Very professional and will have you out as quick as they can. My favorite JiffyLube.

Sep 05, 2024

Went in for oil pressure check. Mechanic recommended oil change would fix pressure light warning. Got oil change and light still on. I returned for him to offer the diagnostic I originally requested. Clinton did offer to check but it still was on. Just know exactly what you want before going.