Jiffy Lube

Feb 06, 2025

It was very quick and very professional. Exactly what I needed. Got 15% off because I Uber which was a plus.

Jan 31, 2025

Yesterday after having a $145 synthetic Euro change at store # 2334 my 2015 Audi A3’s Engine light and EPC warning light came on for the first time ever and the engine started revving high then low and I immediately returned to the shop where my car was smoking drastically and started filling the the inside thru the AC . They inspected under the hood and oil was EVERYWHERE . The did start spraying and solvent of sorts to take the oil off the engine and headers that were smoking profusely. As well the manager James . S started running the codes on the car w a handheld device and reset the check engine light and EPC warning light . I live locally and after bringing my son only 5 miles to school this very next morning , the EPC warning light came back on ! Iv owned the car only 5 months and bought used from a dealer . The car has been completely serviced to new condition just when I purchased it . Now my new car completely smells of burnt motor oil and has a warning light .As well there are oil finger prints on my inner door handle , steering wheel and push start button as well mid console !! And to add insult to my poor Audi’s injuries , floor Matt’s were never used ! my car was never vacuumed and windshield never cleaned as currently advertised inside the office . Service date : 1/23/25 2:11 pm Work order : 2947 Invoice : 2916

Jan 07, 2025

The staff was extremely kind and welcoming. They offered me available discounts and completed everything in a timely manner! Thank you Jiffy Lube Santa Cruz! In 2024- once again great service at my recent visit. Thank you guys!

Dec 07, 2024

Friendly personnel and easy access. I’ve been a loyal customer for over 20 years.

Dec 07, 2024

In and out oil change and out easy sleazy

Dec 07, 2024

Waited 30 minutes . Was requested to move my vehicle 3xs from one bay to the other. When I went to pay for the service the attendant told me to walk threw the garage to enter because they had all the other doors locked. I told them I did not want to walk threw all the grease that was in their garage. They said too bad. I took my car and left without service. Really tacky.Really dangerous. (I am a fall risk) Really rude.

Nov 07, 2024

Quick oil change service but don't expect anything else done. Part of the service is to add windshield fluids, but they never do it but always print "ADDED" in the invoice. Today, I specifically ask if they can add some, but they didn't do it. I was the only customer when drove in and still the only customer by the time I left. There four guys in the shop - no, they were not busy. Three stars for doing the primary task (oil change) but -2 stars for checking off the list of supplemental tasks that they didn't do.

Nov 07, 2024

Scratches on my car damm..

Nov 07, 2024

Watch out for this shop. You'll be charged twice on your credit card. I'm a "Caradvise" member linked to UBER/LIFT. We, as UBER/LIFT rideshare providers, have been offered to sign in to CARADVISE a program that offers safe maintenance to our rideshare vehicles. I brought my vehicle to be serviced at this location, so, so far, all ok, however......the service I had with this shop was charged "TWICE" in my credit card!!!. I contacted the franchise owner to attempts to clarify the issue but in responds I was treated rude, this franchise owner has no principles, he has the most ugly responses related to his business's issues. I would not recommend this shop for his car maintenance ease find a diffent shop where you'll be appreciated as a potential customer and not as a cheapy arrival car sevice dude.

Oct 07, 2024

$170 for an oil change. They did way more extra shit then they needed to without telling me first that they were gonna do it. I’m not broke but I ain’t rich either. Don’t go here if all you need is a quick oil change.

Oct 07, 2024

The staff was professional, informative, and obviously knew their job. I was very satisfied.

Aug 07, 2024

I have a Fiat 500. Came in and they said they couldn't help me because they don't carry my oil filter. So I bought an oil filter and came back. They said there was still going to be an upcharge, "just because it's a European vehicle" I said no and they laughed in my face. Enjoy your 1 star.

Aug 07, 2024

Super fast and convenient oil change without any hiccups. Thanks!

Jul 07, 2024

Friendly people

Jul 07, 2024

Just great customer service and very helpful

Jun 07, 2024

Fast and friendly staff.

Jun 07, 2024

Pure awesome. I was hesitant because it was a Jiffy Lube but I had no choice but to go here. I was welcomed with a non-pushy genuine staff. THERE WAS NO UPSELL WHATSOVER! Highly recommend this place. Would seriously considering scheduling a time to get an oil change here whenever I visit Santa Cruz!

May 07, 2024

Busted my oil pan and now it’s leaking. Tried to gaslight me and say that it was like that when I brought it in. It was not! but they put it on their service sheet that it was leaking before it came it, most likely to avoid having to fix it for free since it was damage they made. Will not return here again, I would rather drive all the way to the Hayward jiffy lube where they do it right and leave me a sticker with mileage on when to get the next oil change. This place didn’t even do that simple step. But oh boy did they try to tack on extra charges by trying to do more easy fixes like changing the cabin air filter, which I can do for 8.99. Came here to get an oil change expecting it to be 80 bucks ish like it is in Hayward. Came out to 120. Good thing I had a 20 dollars off coupon. Just go somewhere else.

May 07, 2024

Great customer service. Fast, friendly and professional. Very knowledgeable.

May 07, 2024

Never again. It was quick. That's about all I can say. Waiting with no one acknowledging my presence for some time. They asked for my keys and walked away ... no paperwork, quote, etc. Finished oil change and they brought out my interior cabin air filter and said they wanted to change it. This means they went through and took everything out of my glove box - basically, went through my personal things to pull something out of my car that I did't authorize them to do. They also pulled my car air filter ... I had a brand new one sitting on my back seat already. So, I had topped up my tires a couple days prior to 35-36 psi. After the oil change they said they topped up my tires. Huh? The following day my air pressure alarm came on in my car. They didn't look low. But I checked. Three tires had been overinflated to 42 psi and each of these three had the air nozzle cap barely screwed back on. I was amazed they hadn't fallen off. The third tire, which had the air cap fully tightened had 35psi. So they checked only 3 tires, overinflated them, and didn't screw the caps back down. Seriously? Now that I'm writing this, I think I better go check the oil level to make sure they put enough in. Incompetence, invasion of privacy, and pulling things out of my car that I didn't request. Nope. My one and only time at a Jiffy Lube.

May 07, 2024

The technician marked on my receipt that the windows were clean the carpets were vacuum and fluids were topped off none of this was done windshield wiper fluid still empty

May 07, 2024

Went for an oil change. They showed me a dirty air filter that wasn't mine, and after I declined to have them replace it they replaced my clean air filter with the dirty one. Was driving home later that night when everything started rocking and rolling. Got home to see that they drained the old oil, but hardly added any new oil.

Mar 07, 2024

I've been going to JL for probably 20+ years. Always happy!

Feb 07, 2024

Awesome service. Absolute professionalism.

Feb 07, 2024

Everyone has a (Perfect unique kindness)

Feb 07, 2024

Good group of guys. Juan was very helpful.

Feb 07, 2024

Great guys! Great Service! I highly recommend this team and this business for your oil changes in Santa Cruz.

Feb 07, 2024

I got my oil changed today here, everything was ok. I drove home I noticed my old sticker next oil change was still there and there was no current sticker. So I called to ask when is my next oil change Sticker, he told me that I have to ask for it. And asked me to come back if you need it. The guy never admitted his mistake. Also my oil change is every 10000 mil but here the sticker which they have put says in next 8000 mil.

Feb 07, 2024

In and out quick service

Feb 07, 2024

Terrible customer service.

Feb 07, 2024

The manager was very professional. One of the best customer service experience I have ever had. Thank you for hiring good people.

Feb 07, 2024

They are not pushy .. they give you choices.. very professional ..

Feb 07, 2024

Very friendly and fast

Feb 07, 2024

good people quick service