Jim Click Nissan

Nov 29, 2024

I went in to test drive a vehicle and I loved it, it ended up not being in my budget BUT… Eli took the time to show me around the different lots to find the perfect vehicle for me! He was patient with me and did everything he could to help me get into the perfect vehicle for me and my budget! He is awesome and I am thankful that he was there to help me pick out my new vehicle!!! Thank you so much for all of your hard work Eli!

Nov 15, 2024

Oscar was very professional and helpful. He helped me get into the car of my dreams! He had a positive attitude and has been there throughout the process even after the purchase, thank you Oscar! I definitely would recommend you in the future!

Nov 15, 2024

Service is good! The Hispanic Lady in the front with t

Nov 08, 2024

Wife and I bought a 2025 Nissan Sentra S today and had a great experience with Vanessa! Got into dealership at 11:00, test drove, negotiated to the price we wanted, and were out by 1:30. we’re happy with the the price we got, I mean what else can you really ask for! Vanessa was not pushy or rude at all, straight up with us and we agreed to a price quickly. it was wayyyy better of a process than what I expected to experience at a dealership based on horror stories about other dealerships I read online. Next time we buy a car we will definitely be coming back here! Great experience!

Nov 06, 2024

Abel was very helpful and made it the fastest car buying experience ever!

Nov 06, 2024

Me vendieron una Nissan armada y desde k la compre no sirve fui a k la checaran o k me regresara en y ninguna de las dos cosas tengo más de 3 años con este carro y donde quiera me deja tirada

Oct 06, 2024

Thank you Ralph! I love my car. And, I’m so happy that you helped me make the right purchase for me.

Oct 06, 2024

This has been some of the worst customer service I have received from a formal dealership. Phone calls go unanswered, messages and voicemails are not returned, and no updates given throughout the whole ordeal. I would give this dealership a negative 5 stars if I could. My vehicle was supposed to have been diagnosed for an AC issue and two days later it hasn’t even been looked at for the issue at hand, claim with warranty has not been started, and worst of all no one thought it be a good idea to keep me informed. I didn’t want a one day turn around and understand it could take some days even weeks to get repaired and wait for parts, but when my phone calls are not answered and there is poor communication that is where I draw the line. Very unorganized dealership. If you value your time and customer service I would suggest you go else where!! Jim click Nissan does not deserve my business and I will make this known to all of my family, friends, and co- workers.

Sep 06, 2024

First oil change of the year I requested they check for a leak, nothing was done or any information passed on. Second oil change I asked again and made an appointment for 7AM to be taken close to 10AM what was the point of an appointment?? Then told they couldn’t help with my request I had to make another appointment for that and of course be charged $179 to do so! I do have a leak AND unfortunately I just “missed” my deadline for it to be covered!!! Are you kidding me… if they would have assisted me accurately the 1st time I could have made my expiration date. Well, I am looking for a new vehicle but I think the 3 vehicles I already have purchased through Jim Click are finally my last!

Sep 06, 2024

God is Good!! I had a 10++ A++ experience. Jeremy and the team at Jim Click Nissan were phenomenal. They took care of communicating with my vehicle warranty company. All of my concerns were heard and addressed. Everything was seamless. I'm so thankful I came here.

Sep 06, 2024

Our Company enjoys working with our sales consultant Oscar Montero. He’s very professional and we will keep using him for any vehicle our business needs.

Sep 06, 2024

We are set up to get free oil changes for the life of our car. We were told that changing the air filter and cabin filter would be around 10 dollars. When we went to pick up the car we had nearly a hundred dollar bill we weren't expecting! Their "solution " was to our old filters back in, causing me to have to reschedule a doctor's appointment. Lying to your customers seems like a shady way to get more money! I'm considering going with a different plan.

Aug 06, 2024

Their best advice is, I can’t help what they built. I drive a 2015 Nissan rouge and it sounds like I’m driving a 1920 wagon and that is the advice I get is he can’t help what they built 0/10 would not recommend their service department.

Aug 06, 2024

Took my car into Jim Click Nissan's service department to diagnose and resolve a check engine light and drivability issues (car was accelerating slowly was in "limp mode"). I got a call from Carlos Ibanez stating that the car wouldn't even start, stating that it was likely the fuel pump, so they recommended the fuel pump to be replaced. Carlos also stated the fuel pump would clear the engine light and fix the drivability issues. After fuel pump was replaced, Nissan let me know my car was fixed and ready to go on 5/1. Before I stepped foot into the car, the check engine light was on. And after getting a better look into the invoice I received, the invoice stated that I requested the fuel pump to be replaced, rather than it being recommended to me. The invoice also states, in summary, that they started and test drove the car, it ran okay, ran the car at idle for a couple of hours, and still ran okay. It goes on to say, I requested the fuel pump replacement, and after a test drive, the vehicle "still" didn't stall, and it ran okay. This is making it sound like my car didn't need the fuel pump after all, and they didn't address the real issue. I called about the invoice, but they stated it needed the fuel pump because it wasn't starting, even though the tow truck driver on 4/13 started the car and was able to drive it onto the flatbed, without the use of chains. They offered to replace the transmission control module (TCM), but they weren't certain that this would fix it entirely, it was their "best educated guess". At this point, we were already sinking more money into the car than what the car was worth, and without having a car for almost a month, we decided to cut our losses and not do anything else to the car, especially if the fix wasn't certain. Also, during the process, we would try to call and communicate with Nissan, just to check the progress since the repairs were taking longer than we were told. Many times, we would have to use another phone, either my work phone, or my wife's phone, to answer my call. They even started ignoring these phone numbers days after they claimed my car would be fixed. Ended up shopping around for a new car, but because of the "customer service" received from the service department and thinking about dealing with them anytime we go in for an oil change, we decided to go down the street to another dealership for a more dependable vehicle for the same amount of money. And I strongly recommend everyone else to do the same. **UPDATE** Received documentation from my bank (since I did attempt to dispute my charge). Shane Crist, the service manager, states that "Diagnostic codes were printed and customer was advised that upon test drive vehicle did not stall out and none of the codes returned, customer was advised that the most likely cause would be the fuel pump". There is no mention that I was told that the car would not start without a new fuel pump. Buyers, beware of anything with "Jim Click" branding.

Jul 06, 2024

After being in an accident went back to Jim Click, Ruben and Joe were amazing at helping me find an amazing vehicle that my little family and myself absolutely love and keeping my with my desired payment range and both were great at the communication throughout the whole process. Thank you both so much for everything, we love this beautiful car and look forward to all the memories we get to make!!!

Jul 06, 2024

Just bought a Nissan Rogue on Wednesday 6/26. The day was long but Ralph made the day so much easier. He made the whole experience so easy and fun and light. We spent the whole day with him getting the car in tip top shape. He refused to let us leave without the car being perfect. If you want to go get a car and feel comfortable all the way through and know you are going to be taken care of, Ralph is your guy.

Jul 06, 2024

No!!! Stay away from Jim Click Nissan. Very poorly managed by Scott & Shane/service team. Crooked dealings with no accountability for their mistakes. Zero. Buyers beware. Was well run bf Scout and Shane took over. Horrible customer service and they still owe me $$$ I was told by Shane & Scott that I would get back for Bernadette’s cashier error.

Jul 06, 2024

Our sales associate, Nate, was absolutely fantastic. He was very knowledgeable & took time over a month (plus) to deal with me, my husband, our crazy schedule & still got me in the car I needed and wanted. Everything was easy, from walking onto the lot to driving away in our new Nissan Rogue.

Jul 06, 2024

Worst parts department I have ever tried to do business with. Placed on hold, 5 minutes go by, I take 9 seconds to answer another call, found that they must have come on, found themselves on hold and hung up. Called back, no communication, Placed on hold for 15 minutes. Heard the idiot come on to check if I was still on the line, didn't say anything, Placed back on hold. Decided to order my parts from another dealership. I find myself doing this regularly. This part department sucks! Would do zero stars if I could

Jun 06, 2024

Dante was very helpful and helped me a lot. He fit me in when my oil light came on. I so appreciated his help! Also, everyone there was extremely friendly!!!

Jun 06, 2024

De excelencia este lugar!Mejor lugar para comprar un carro!A mi me atendió un muchacho llamado Aldo maravilloso!Todo el proceso muy rápido!Son todos muy profesionales y sales muy contento!

Jun 06, 2024

Every time I go get service I get excellent customer service. And friendship from Miguel. I appreciate the love and details from everyone!

Jun 06, 2024

Excellent communication when waiting for your car.

Jun 06, 2024

I had such a great experience with Jim Click Nissan and Venessa. She surprised and surpassed all of our expectations when we came by to look for cars. She made the experience enjoyable and very efficient! I love my new car!!

Jun 06, 2024

I took my car in for the regular maintenance and was told something in the suspension was torn and was going to cost more than 2100 to replace. I took my car to my family’s mechanic and there was nothing wrong with the suspension, it was one of the struts that needed replacing. The 2100 bill Jim Click was quoting me turn out to be less than 500 to replace. So disappointing knowing I cannot trust my dealer to not rip me or others off like that.

Jun 06, 2024

Luis always treats me as family. Service with integrity.

Jun 06, 2024

The sales team was great from start to finish. We appreciated them staying a little later as we had to come down from North Phoenix. The whole crew was fantastic. We appreciate the service and work ethic. Will definitely consider buying a car from the dealership in the future.

Jun 06, 2024

The service staff at Jim Click is unbeatable. I had dealt with Thoroughbred Nissan for decades with ultimately unfortunate results. I recently found myself in need of a battery for my 2014 Murano I contacted Thoroughbred and they quoted a prorated cost of over $240 it didn’t sound right due to the age of the battery. I contacted Carlos a service advisor at Jim Click Nissan and he immediately quoted me under $100 not as a favor but actual prorated pricing. I like honesty and integrity in a dealership. I’m sold on Jim Click Nissan. I also showed up 2 minutes late to pick up my car and the place was completely closed except for a lone staff member preparing to go home for the day. Ana Guzman asked if she could help and then spent the next 15 minutes opening up doors, gathering paperwork, keys and then drove my car to the front for me to take home. That’s service and commitment to the customer. I would buy another car from them if I had the room just because of the outstanding service staff. Great Job Jim Click Nissan

Jun 06, 2024

Wanted to compliment Steve who works in the service department. Steve exemplifies what customer service is. For both of my cars I brought in for my oil changes, Steve was very professional he let me know were things where at since it was my first time at Nissan. Steve thank you for taking care of your customers and for being a great person. God Bless👍

Jun 06, 2024

Where do I start? I had a terrible experience at Jim Click from the start. At the dealership they tried to get me sign a contract with an APR of 14% with a credit score in the mid 700’s. They told me that was all they could get because all the banks were “closing”. After going back and forth with them for over four hours, the dealership got me an APR that was fair, even after the banks were supposedly closed. Then, they sold me a vehicle that had scratched tint and kept on scraping off every time the window went down. The ignition was messed up and had to be replaced. I also couldn’t use my key fab to unlock my vehicle because there was a manufacture defect on it in which they sold me my vehicle knowing this. Then, after the vehicle was sold to me, the dealership called me four different times to get paperwork fixed in which I had to come to the dealership to take care of. This was the worst experience I’ve had with a dealership. They are highly unprofessional in how they do business. They lied to and deceived a customer that put their trust in this particular dealership above all the others, for their vehicle needs to be treated this way. BAD business!!!