Jim Marsh Body Shop Las Vegas

Aug 07, 2024

From start to finish Phillip was professional, courteous, timely and always in communication with me as he worked on my vehicle. Car looks and drives better then ever. Really appreciate the work and the staff at Jim Marsh auto body.

Aug 07, 2024

Great service! The workers were all helpful and handled everything.

Aug 07, 2024

Philip made all the problems go away. The repair looked great. He communicated without fail. I wish I had as easy a time with the insurance reps. If you need a body repair on your KIA this is the place.

May 07, 2024

My jeep was attacked by someone's car door. Took her in for the repair. Was treated wonderfully by the staff, took care of the rental and my jeep now looks as good as new.

May 07, 2024

This company should be embarrassed to have some of the people working for them and wearing their logos that they do. I went in for an estimate. The employee did not want to invest any time looking at the vehicle and wanted to argue about parts that needed replaced and basically told me to go to another body shop. I was requesting certain parts be replaced and they would not even put them on the estimate basically gave me an estimate from 10’ away. Here is the biggest kicker. I am a cash pay customer!!!! So not only did you waste my time and do me a disservice by giving me an estimate that is sure to double if not triple in price just to up charge me later. The employee is holding work back from the company simply because of their unfriendly, rude behavior, and not listening to the customer request. I have two other estimates for around $7000. The one I got from here was $2000 and that is simply because the employee did not care to thoroughly look at my vehicle. Like I said it was basically an estimate from 10’ away

Apr 07, 2024

Beware, Beware, beware! Jim marsh body shop has been an absolute nightmare. There is zero customer service zero accountability and zero craftsmanship. They are very condescending, they treat you like you’re stealing from them, and they don’t treat you like the client, the insurance is their client as if you don’t pay the insurance. John, the production manager, boasts 43 years of experience and will tell you that two different colors on a body panel is normal (left vs right bumber caps). I only brought my vehicle here because they have the same mechanic shop brand. What a terrible mistake stay away. Thanks for the response below Jim Marsh, when are you going to make it right? I keep checking my phone in case you called, you haven’t.

Apr 07, 2024

This is a truly honest review and no exaggerations. I entered my brand new 2023 Z into this shop after an accident involving the driver side body. ( front fender, door and back fender) The car entered the shop December 2023. Car was supposed to be done before Christmas. I didn't get my car back until the end of February. The entire time, the person managing my repair kept having some answer on why my car was taking so long. I then showed up a couple days later to see my car sitting completely filthy already done, but they lied to me and said they are waiting on software but in reality they were waiting to get paid. I understand you need to get paid but no transparency what so ever. When the day came to finally pick up my car, there were many issues. The hood, front fender, door and whole drivers side didn't match at all to the passengers side of the car. Spacing was completely off. There was overspray all over the passengers side of my car and the grill manifold to direct air into the intakes weren't even attached. I took my car back in to get those adjustments and buff all the paint off my car. I then collected it again once more to find the drivers side side-skirt not slid in correctly into the body at all, so the spacing was completely off and there were no screws holding in the side-skirt to the body. I fixed it myself and refuse to go back or recommend this shop to anyone unless you need lazy sloppy job. This place just pumps out cars and doesn't care about the end result. Photos of my car sitting at their place filthy and not done correctly.

Mar 07, 2024

Amazing customer service. was nice and polite. gave me updates. will come back again :)

Mar 07, 2024

Amazing repair work, would recommend to everyone. My wife's Cadillac look better than New!

Mar 07, 2024

Jim Marsh body shop has done an outstanding job on repairing over 5 cars I've owned over the past decade. Vegas has crazy drivers! Thankfully, these guys do crazy good work.

Mar 07, 2024

Randy was awesome to deal with , amazing.

Mar 07, 2024

They fixed my car after it was Vandalized and it was ready sooner than the estimated time I did get 2 phone calls giving me updates and I really thought that was nice of them The only thing I did not like about them is they got rid of my battery because it was dead however it was a battery that I have warrant on with Meineke not sure how it works with shops going through the insurance anyway Im grateful I got a new battery but I really wish they would have asked lol

Feb 07, 2024

Absolutely a great experience.....even though it was by accident....literally...I will definitely only go to this body shop for all work....fast ...courteous...professional and friendly....and literally 5mins for my home.....the facility is gated and looks very secure so I felt comfortable leaving my vehicle there ...the work looks flawless....pearl wht paint came out beautiful....5 stars ....

Feb 07, 2024

On time and at the price agreed to on my end. Great work, and they handled the overage with my insurance! Great job!

Feb 07, 2024

Quality body shop! My service advisor Randy went above and beyond for me after my accident! Car looks brand new!

Jan 07, 2024

My Kia Sorento was broken in to, they smashed the back passenger window. My insurance set up the appt for the next day. Arrived at scheduled time, dropped my baby off and a week later I had a new window and all scratches were cleaned up. Randy was amazing, he was so sweet and professional. We've been to another service place in Vegas for repairs after being rear ended and they were terrible. We won't go anywhere else for my Kia.

Dec 07, 2023

Everyone was great. Randy was on top of my claim and got it done fast. Thanks to everyone at Jim Marsh for a great job. My car looked fantastic

Dec 07, 2023

A great help and easy appointment set up.

Dec 07, 2023

Don’t call these people after you purchase your vehicle from them. They will keep transferring you from number to number without setting your appointment. Purchasing the Kia warranty was a waste.

Dec 07, 2023

Great customer service and workmanship

Dec 07, 2023

If there was a sixth-star option, this review would certainly justify it. My experience with this body shop has genuinely set a new benchmark for what outstanding customer service and impeccable workmanship in the auto repair industry should be. Firstly, the communication from the onset was exceptional. Sarah, My representatives demonstrated an in-depth understanding of my vehicle's issues and explained every step of the repair process in clear, layman's terms. Not once did I feel overwhelmed by industry jargon or left in the dark. Transparency was their topmost priority, and this truly resonated with me. What stood out to me, even more, was the incredible level of customer service. Sarah took customer care to another level, treating me not as a number but as a valued individual. she was consistently attentive, courteous, and demonstrated an unparalleled commitment to ensuring my complete satisfaction. I was kept updated on the progress regularly, and any modifications to the initial plan were communicated to me promptly. The process was completely stress-free, thanks to their thoughtful service. To conclude, this body shop is the epitome of excellence. Their dedication to quality work, honest service, and exceptional customer interaction is a breath of fresh air. I can wholeheartedly recommend them to anyone seeking superior auto repair service. It's not just a place where vehicles are fixed; it's a place where customers' peace of mind is prioritized and where passion for the craft of auto repair truly shines through.

Dec 07, 2023

Our appointment with Randy O'donnell went way better "flawlessly " I should say, than I expected. Other repair shops need to take notes on how to approach, listen and provide information because it was painless. Thank you Randy! So far so good. 3 weeks till repairs are done. Can't wait to see it finished👍🏽

Dec 07, 2023

So far good

Dec 07, 2023

They do not have very good customer service. I had my vehicle in the shop for three weeks and I only got one call on the update to my truck. I called them three or four times left my name and phone number and they never returned my call. I need to know what was the update on my truck and I never got a call. I am still waiting to see what kind of work they did on my truck. I would never recommend this shop to anybody.

Dec 07, 2023

This is the closest body shop to my house and so far I've been there about 6 times and they've been great. The employees there have all been curious and polite. They use Enterprise Rent-A-Car for their rentals and that's always been super smooth. I can't think of a bad word to say about them

Dec 07, 2023

Amazing staff and beautiful building. Walked in with a unique issue and was immediately helped. The order and fix were very fast.

Dec 07, 2023

Everything was very smooth, not problem at all. Thanks

Dec 07, 2023

If I could I would put 0 stars, this place has junky people to fix your car and unless you want electrical issues so bad to the point insurance has to total your 2021 car after they “fixed” it and not cover even a penny on payout I would definitely go to these people. Not to mention they left the wheel lock key under the skid plate. How I found out is when I got it back and took off the skid plate to change my oil and the key was just sitting their. These people suck at what they do and I would not ever go back or mention anything good about them to other people.

Dec 07, 2023

Repair and paint rear bumper,great work.