Jim Norton Toyota

Feb 06, 2025

Great service as usual.

Feb 06, 2025

Everyone I encountered was so nice and professional. Work was done when promised and a very nice man took me home and picked me up again so I didn’t have to wait half the day.

Feb 06, 2025

The service is always good. I greatly appreciated Mr. Ryan knowledge about my vehicle. Toyota building is always clean and inviting 👌

Feb 06, 2025

Dr. David Holmes took very good care of us and our car. Thank You.

Feb 06, 2025

Have purchased twice from Jim Norton. Quality cars and great sales team

Feb 06, 2025

It was a pleasure to deal with Jim Norton Toyota. JJ provided excellent service.

Feb 05, 2025

**Amazing Team at Jim Norton Toyota in Tulsa!** We had an **outstanding experience** working with the team at **Jim Norton Toyota in Tulsa** and want to give special recognition to **Seth, Mr. Hendricks, and Brandon** for their incredible professionalism and service. Before making our purchase, we did extensive research and called the dealership the night before **the end of January**. Our sales representative answered right away, and from that moment, the experience was seamless. We were looking to lease a **new Toyota Tacoma** for our business, and **Brandon, Seth, and the finance team** went above and beyond to make the entire process **smooth, professional, and efficient**. I had a lot of questions, especially since I was coming in from across the state, but they handled everything with **patience, knowledge, and expertise**. What could have been a complicated process was made incredibly easy by their professionalism. When I arrived in Tulsa, everything was **ready to go**—I signed the paperwork and was out of there **within an hour**. I **cannot thank this team enough**—they truly exceeded my expectations! This Tacoma is our **first business vehicle**, and as our company grows, I promise you—we **will** be back to do business with **Jim Norton Toyota**. And to be clear—**if you guys aren’t there, we won’t be doing business there!** You are the reason for this incredible experience. Once again, thank you **Seth, Brandon, Hendricks, and the finance team**—we appreciate you! Please keep us in your prayers as our business grows, and we’ll be back for **more trucks** soon. I’ve already recommended your dealership to many of my fellow business owners, and they’ll be coming your way, using my name. I truly appreciate everything, and I **look forward to doing more business together in the future!** **Thank you again—take care!**

Feb 05, 2025

Always efficient and courteous!

Feb 05, 2025

Great staff and beautiful facility. Thanks for the kind experience.

Feb 05, 2025

I just took my Toyota Camry in for the complementary multi point inspection and tire rotation and balancing. Somehow, the customer service rep knew more about my car than I did. He said that by mileage my front brake pads need to be replaced and the rotors turned. I figured I was already there, might as well get it done. He asked if I was going to be dropping it off or waiting. I told him I would wait for it, and he replied that the service department’s best Estimate would be two hours. I said OK, and went into the showroom. Read my email and drink a latte or two from the coffee machine that I would like to have one of. I did drink two lattes and I did check my email. I started to watch something on TV about the upcoming Super Bowl but I got a text message about an hour and 15 minutes after I walked to the waiting area. The message said that I could come back to the service area and pick up my car. They are always so fast and so courteous. I bought my Camry from Jim Norton Toyota almost 5 years ago and I’ve always had it serviced at Jim Norton Toyota. I’ve never been disappointed.

Feb 05, 2025

The whole experience was faster than promised and everybody was extremely courteous and professional.

Feb 05, 2025

Was lied to about the type of warranty I would have on parts purchased. When they went out literally a week after getting my truck back it took three different appointments to get them to admit the truck wasn't fixed properly. Thats when I found out about the warranty situation and had to pay even more money to get the problem resolved. Mind you I had already paid $3000.00. I Josh is your service person I would request someone else handle your vehicle. He is a straight scumbag and lier. Also he's never in the office so you'll never deal with him anyway. Sucks that wanting my Toyota serviced by a Toyota dealership is the worst decision. Also, literally every time I have something done there a tech/porter breaks something on my car and am told I have to pay to get it fixed. They broke the door handle once and the door would latch. Garbage place and humans.

Feb 04, 2025

AJ was very pleasant, low key, and informative. I enjoyed the process of purchasing the pickup with him.

Feb 04, 2025

Alexia was great. She was thoughtful, courteous and friendly very helpful throughout the entire process really appreciate her kindness. A job well done.

Feb 04, 2025

Austin at Jim Norton service was extremely helpful. He explained in detail the services being done that day and findings of the diagnosis for developing situations that will require service on the future.

Feb 04, 2025

Bought a 2024 Toyota Corolla SE from Edward! He was super nice, helpful, helped me get a good deal on the car! Would highly recommend buying from him again.

Feb 04, 2025

Cantankerous ignorant staff. Rude management team. Could have made a sale.. Going elsewhere..

Feb 04, 2025

Got an old change and e it was quick and everybody was very nice and helpful!!

Feb 04, 2025

I had a very good experience with our service at Jim Norton as they were friendly and helpful. Thank you Jim Norton vehicle tech guys and staff! A+++

Feb 04, 2025

I live in NC and I have my trusted mechanic for my Highlander. No one else has touched my SUV but my mechanic since I have owned her, but, Jim Norton’s Service Dept. provided services to my SUV the same as my mechanic and I appreciate that service.

Feb 04, 2025

I want to thank Blake Richardson for his knowledgeable, prompt and courteous advice for service he gave me at Jim Norton Toyota. It was so refreshing to deal with a service technician who kept me advised and promptly answered my texts while my Lexus RX 350 was in for service. I will continue to service my car at JN instead of Lexus and look forward to dealing with Blake every time. Sincerely. Molly Smith

Feb 04, 2025

Nice salesman and friendly atmosphere, no preasure

Feb 03, 2025

Joey Ryan has looked out for me in service for years. Greg foster the service manager has been taking care of me for the last 15 years.

Feb 03, 2025

They are always amazing and very helpful. However today’s appointment took way longer than expected. 2 hours to be exact. I got there at 9 am and left at 11am. Other than the long wait time. I LOVE them !

Feb 02, 2025

David and crew always provide excellent service! Very pleased!

Feb 02, 2025

Always very professional and efficient on servicing my truck Thank You all

Feb 02, 2025

Great experience with Sheldon in used car sales and the finance department. I use the Toyota service department on all my Toyota vehicles and as well.

Feb 02, 2025

I bought my car here a few years back and they always take excellent care of me. It's been a good car overall