Jim's Tire & Auto Service Inc

Nov 07, 2024

Avoid this place like the plague! I went in to get a simple tire patch on the passenger side, and it turned into an absolute nightmare. The so-called "boss" told me there was a nail in the side of the tire, and it needed replacing. Fine, I said, go ahead. But when I stepped outside to grab something from my car, I saw they pulled off the WRONG tire—the one that had absolutely nothing wrong with it! I told the boss right there, and guess what he did? He gave me his back, ignored me, and shouted, “Hold on!” Are you kidding me? All because I’m a foreigner, I get treated like dirt? He didn’t even talk to his worker like that! The mechanic was the only halfway decent person there, even though he was clearly annoyed by the whole mess. After more than an hour of screwing around, they finally patched the tire with ZERO apology. No "sorry for the mix-up," nothing. Just attitude and disrespect from the top down. To the boss: Learn how to treat people. It doesn’t matter if they’re American or not, they’re still paying customers. This place is a joke, and if you’re reading this, do yourself a favor and stay far, far away from it. In response to your reply: Stop distorting the facts. First of all, I never "walked into" your shop—my car was parked outside your facility the whole time. I simply used the front door to step in and out of the waiting area, and I was checking on my car outside before you made the mistake of pulling off the wrong tire, which had nothing wrong with it. Second, I never shouted at you, nor did I follow anyone into any restricted area, so stop making up excuses to cover your unprofessionalism. And don't try to shift the blame onto your worker for grabbing the wrong tire, it’s no surprise mistakes happen when you’ve got a manager like you with an attitude that reeks all over the place. Own up to the fact that you didn’t handle this right. Your so-called "Service Manager" was disrespectful and never apologized, either here or at the shop. I’m not here for anything from you, and I certainly don’t need a bunch of lies in your response. I’m doing everyone a favor by warning them to stay far away from your place. Respect is indeed a two-way street, and it's clear you need a lesson in it.

Sep 07, 2024

I didn’t appreciate the lack of service from the gentleman at the front desk. His lack of knowledge and snarky comments made me feel as if though I was talking to a 16-year-old AutoZone technician it was quite comical the lack of knowledge this gentleman had.

Jul 07, 2024

Had to get a tire repair again, and I chose Jim’s again. They always get me in and out fast, and make sure all my tires are at the right psi. Thanks!

Jul 07, 2024

Wow. These folks r genuine and intelligent

May 07, 2024

Only reason it’s not a 5 star is I was told 3 weeks when I dropped it off. It ended up taking 30 days. But, my mower runs like new! Super happy with the maintenance done.

May 07, 2024

Seem like a decent place. Good variety of equipment from echo, stihl, Toro, Honda

Feb 07, 2024

The technicians that repair my Honda mower every year have done exactly what they promise, and let me know if they find something that i'm unaware of before fixing it for authorization.

Dec 07, 2023

Easy to deal with

Dec 07, 2023

Good friendly service

Dec 07, 2023

Great service, friendly helpful staff

Dec 07, 2023

Jim's is my go to for all of my walk behind equipment, chainsaws , and parts. The guys behind the counter always have the answers for me and the patience I have found lacking in other local equipment dealers!

Dec 07, 2023

On a long road trip, my front passenger wheel started to leak. They were able to repair the tire within less than an hour for minimal cost. I was incredibly lucky to find them.

Dec 07, 2023

Our tire had a nail and we needed to drive out of the state so it had to get fixed immediately. They were helpful got us in asap & once we arrived they started working on the tire. Got it done under 20 minutes. I highly recommend coming here and getting such amazing service.

Dec 07, 2023

They charged me 16 dollars just to literally take a flat off and put my spare on that I could have done in 15 minutes or less easily if my tire iron wasnt stolen. (their response to this complaint is laughable as many of that i could have avoided/ didnt need at all but decided to give them a second chance which i regret and will not be going back there ever again)

Dec 07, 2023

They got me right in and took care of my flat tire!!! Good guys!!!

Dec 07, 2023

Very helpful staff, good selection of Sthil and quick repairs

Dec 07, 2023

Was in town for a baseball tournament and after the 1st game came out to a low tire. Call Jim’s Tire and they worked us in and got us back to the fields in 30 minutes! Very friendly and great to work with.

Dec 07, 2023

Great shop period ! I think over the years I have purchased one of everything, sometimes 2 !! Great employees, great service ! Great products and service always !!

Dec 07, 2022

Always say no. I don't know how they stay open.

Dec 07, 2022

Fast and friendly service.

Dec 07, 2022

Great place to buy stihl products. I purchased a weedeater, chainsaw, and leaf blower.

Dec 07, 2022

Had my car taken in because it had a shake to it. They didn’t even bother to look at what It was. But charged me $100 for a diagnostic test only to say my seat belt wasn’t latching properly. And I needed to take it to some other transmission shop. Waste of time and money. NEVER TAKE YOUR CAR HERE!

Dec 07, 2022

Have ordered parts several times and always had them usually within 3 days..

Dec 07, 2022

I called to inquire about warranty work through my warranty company and the gentleman that answered the phone was VERY VERY condescending. I haven't even had the pleasure of doing business with them. Don't think I want to. I said that my mower wouldn't start and the company was telling me to call for warranty. He snootily said, okkkkk. As if that was wrong. Then said you need receipt or bank statement and 3763 and will be refunded. I said wait, 3763? He said snootily back, $37.63. I said oh ok, that makes a difference. Then I said well I live in Rosehill so I have no truck, he said well you're out of our transport area. His whole tone was just rude. Hard to place in words. I said, okay well its just the battery is dead. Cant I just get a battery. Yea you can buy one. No sir, I mean from the warranty. I wont be doing business with them. EVER. Sorry you're having a bad day.

Dec 07, 2022

Out and about on a Mother's Day Sunday, the passenger rear tire on my truck picked up a large screw somewhere in those travels. Alerted by my tire pressure sensor and air pressure down to 14psi, I temporarily remedied the situation with Fix A Flat. On Monday morning, I took my truck in to Jim's Tire to have that tire patched. I arrived at 8am and was out by 8:20am. I'm a regular customer at Jim's Tire, using them as my trusted auto shop since 2015. The service is professional, friendly, top notch and the prices are reasonable. Simply put, I trust them with my vehicle.

Dec 07, 2022

Very professional and courteous group. I use them often. Prices reasonable and well preformed! Shop is excellent, clean and very inviting. AAA+++

Dec 07, 2022

Walked in, asked a question and the guy inside answered very rudely. I was only inquiring and he didn’t even finished listening. Second time I come, I was hoping someone else would be at the counter. It’s not my fault you have to work Saturday morning dude. Costumer care… it’s not very hard.

Dec 07, 2022

Best auto shop around harry and rock road

Dec 07, 2022

Great people and great service at a great price.

Dec 07, 2022

I contacted this place by phone on 09/22/22. I was looking for particular brand and model of tiller. The salesman told me they had a comparable one of another brand and that the price was $1099. I told him I would research it and get back to him as I had not had any luck finding the one I wanted. I did my due diligence and called back on the next day and spoke to a different salesperson. I ascertained that there were no discounts available and then told them I would take it. The new salesman told me there would be a $25 setup fee, which the first salesman had not disclosed. I told him that I was already driving over from Salina and paying full retail. I told him I would pay that plus sales tax and not one penny more. He indicated that the setup fee was non-negotiable. I thanked him for his help and wished him success and hung up the phone. I am giving this business two stars instead of one because their stubbornness regarding the setup fee allowed me to find the exact tiller MUCH closer to home without paying any sneaky hidden fees or driving to Wichita.

Dec 07, 2022

Last Saturday 9/17/22 I was cutting up an oak tree with my son-in-law and my Stihl chainsaw lost its bearing. We walked in at 1:35 pm as they were closing. They were happy to get us the part we needed and advice as well on the repair. They noted that we also need a washer and retaining clip. We spent $16.00 for priceless service. Their service let us finish up our cutting day. Thank you!!