Joe's Auto - Desert Ridge

Dec 05, 2024

Total positive experience...Mark and crew good job! Pricing good too.

Dec 03, 2024

My new go-to shop. FRiendly, effecient car runs great

Nov 29, 2024

I had an outstanding experience at this shop! From start to finish, the service was top-notch. Manager Mark is incredibly knowledgeable, honest, and genuinely cares about getting the job done right. He took the time to explain what needed to be done to my car and was transparent with pricing, which I really appreciated. The work was completed quickly and at a very reasonable cost. It’s rare to find such excellent customer service these days. I highly recommend this place to anyone in need of auto repairs—Mark and his team are the best!

Nov 28, 2024

I'd like to give a shout out to Mark and staff @ Joe's Auto - Desert Ridge. From scheduling my appointment to answering all my questions Mark was very patient, knowledgeable and kind. I will definitely be back for future work. Thank you, Mark.

Nov 28, 2024

Mark was absolutely amazing! He kept me informed every step of the way and made the entire process smooth and stress free. Great communication! Highly recommend

Nov 14, 2024

Dependable repair shop. Joe's Auto performed diagnostics to rule out major mechanical repair, isolated the issue, and made repairs in a single day. Repair expense was also reasonable. Get yourself back on the road at Joe's. You will not be disappointed. 😁🙌🎉

Nov 05, 2024

Paid $300 for new battery. Upcharged but can’t refuse because I’m not knowledgeable about the intricacies of battery options (but Walmart sells for 180). Also costed me 1 hour of labor ($130) to diagnose and treat one of the most common issues. Won’t even take you 1 hour to change your own battery and at less than half the cost (but somehow it takes pros that long). Final kicker is they tried to charge me an additional 1 hour of labor to "diagnose" why my brake and other electrical warning lights were on. Guess what? They all turned off after I drove a mile with the new battery. Turns out if you want to save money by going to a generic auto shop, you could pay more! Because they're not specialists, couldn't recognize a common symptom of battery failure that resolves once the new battery is placed in, and will try to charge you extra due to their own incompetence. If I'm gonna hemorrhage cash over a car, might as well do it in the comfort of my dealership than a dinky auto shop. Re: Imagine insulting the car or SES of a customer. Keeping your image real professional and classy! If you drive anything less than a corvette or don’t have racks to pay double MSRP for the “premium” Joes auto experience LOL you can expect this treatment. Crazy self report tbh. Also notice how he has nothing to say about trying to swindle an extra hour of service out of the warning signs fixed after driving 1 minute. Not beating the allegations this time sadly. Hilarious projection about not putting up with me as if I wasn’t the one who refused to pay an extra hour of service fees. Really gives “no I’m not fired I quit energy”

Nov 05, 2024

All was good!!! I had my headphones with me, but never even put em on as I gabbed with the front desk guy. I didn't get his name but he was cool!!! Nice facility!!!

Nov 05, 2024

Mark L was great to deal with and was very helpful, explaining all the issues and recommended maintenance thoroughly and clearly. He sent a quote before proceeding and called 40 minutes before they were finished to give me time to work out getting back to pick up my vehicle. Outstanding customer service! Thank you Mark @ Joe’s Auto - Desert Ridge!

Nov 05, 2024

Mark was amazing. Got my problems fixed fast and cheap while maintaining a good level of service.

Oct 05, 2024

Everything you could ever want from a mechanic! Mark was incredibly helpful, remembered me by name, and was honest about the process. Each service was broken down in the work order, and the rates were very fair. Although I don't hope for more car problems, I will definitely be coming back here when they happen!

Oct 05, 2024

Fast oil change service and friendly guys. Got in and out with making an online appointment.

Oct 05, 2024

Fixed several issues I was having on my car. And even did a few little extra things not on the work order. Fairly priced and professional thanks Mark!

Oct 05, 2024

I had a rough experience with this place in the past, but they have an all new staff and Mark made sure my car got the attention it needed this time. He wasted no time and my old Buick is back to feeling solid and reliable. I highly recommend that you trust Mark and his team with your car.

Oct 05, 2024

I had an amazing five ⭐️ experience at Joe’s Auto. The team was incredibly kind and went above and beyond to fix my car window. They made me feel valued as a customer. Highly recommended!

Oct 05, 2024

I had coolant leaking on my engine in my new van, actually my first vehicle and was concerned about it. I drove to my closest mechanic and Mark had it all looked at it turned out to be just full over the line, they took all the coolant out and replaced it no charge! Really cool guys and I would highly recommend going to Joes auto. Thanks again

Oct 05, 2024

I originally wrote a negative review based on my experience with previous employees at this location. Once I was able to speak to the GM Alex and new shop manager Mark, my experience completely changed. They listened to my concerns and promptly addressed the issues. They were courteous, respectful, and understanding throughout the entire process. The repair in question was fixed quickly and correctly. This location has the proper people in place to provide excellent service. I would highly recommend Mark and his team.

Oct 05, 2024

Mark was Awesome!!! It was my first time there and i felt like i was back east at a small shop the way i was treated like a person that matters. Thank you Mark see you soon with my car and my moms

Oct 05, 2024

They always do an amazing job here- they check with me before they do anything and always have my car ready in a timely manner. Great work guys!

Oct 05, 2024

Took my vehicle in for service. They were professional, very knowledgeable and personable. You could tell that they genuinely care. I would highly recommend them to any of my friends and family and will definitely be back in the future.

Sep 05, 2024

Efficient, friendly, competent.

Sep 05, 2024

I got great service at this shop! Mark was awesome and super helpful.

Sep 05, 2024

I had a issue with my truck overheating to 2 other Mechanics looked and they could not figure out what was wrong just saying it was the Thermostat. I went to Joe's auto and Andrew Figured out what was wrong with my truck? I will now only do business with Joe auto. They are also very Professional and friendly clean environment.

Sep 05, 2024

Terrible service, I took my car for a tune up, leaving them a total healthy car. after several delays and bad manners...I got a car back that was totally damaged and barely operative... I had to end up taking my car to the dealership to repair all the damage caused by Joe's Auto. I called them after explaining to them how bad they damaged my car, they did not want to be responsible for their poor service and lack of experienced mechanics... Therefore, the subject is in the hands of my attorney.... Very poor and stressful experience

Sep 05, 2024

The employees at Joe’s auto were so friendly and helpful. They helped jump my car and got me a new battery in under an hour. Thank you Mark for all of your help today.

Sep 05, 2024

Very friendly, seemed honest, let me know about other things my car will need soon . Thank you Andrew William Hohn

Sep 05, 2024

We had a great experience with Joe's Auto. We received a fair quote that was far less than the dealership quoted. The work got done quickly quick and was finished the day we dropped it off. Shout out to Andrew who was very kind and helped us understand what was really needed. We will definitely be coming back! Glad to know there is an honest mechanic so close to us!

Aug 05, 2024

Andrew did such a great job at the Desert Ridge location, scheduled me quick had me in and out without a hassle, and gave me a reliable estimated time of completion that fit within my schedule. Couldn't recommend Joe's Auto at Desert Ridge enough.

Aug 05, 2024

Andrew was extremely helpful and efficient with our oil change and tire rotation!

Aug 05, 2024

Andrew, who helped me on the phone and at the front desk, was very helpful and provided the exact prices needed to move forward. I ended up canceling another mechanic appointment because the prices at Joe’s Auto were very fair. They were able to take me within the same hour. I saved half of what I was being charged elsewhere. The service was efficient, and I appreciated the transparent pricing and friendly assistance. Highly recommend Joe’s Auto for honest and affordable car maintenance. 🚙

Aug 05, 2024

Good experience here. My family like to have our cars checked annually with Joe’s Auto. They provide us with professional advice and reasonable price.

Aug 05, 2024

Had a great experience the service was great and the staff was great I had help from Andrew he was very helpful and polite. 100% recommend coming for any work done to your car.

Aug 05, 2024

Had a great experience with my oil change today! Andrew was a great help

Aug 05, 2024

I have used these guys in the past and felt like they did a good job at a reasonable price. This is my first time to there Tatum and union hills location. The shop was clean and the front desk guy Andrew was really friendly and got me sorted out fast. I took my jeep grand Cherokee in for a full synthetic oil change and the price was decent.

Aug 05, 2024

I'm not the kind of woman to trust auto mechanics and have bounced around from mechanic shop to mechanic shop over the years, even having done a little work on cars myself to avoid having to deal with untrustworthy conmen, but I have to say that this time, I knew what I needed done and this shop did exactly that, for about what I was expecting to pay, and even did it in 1 day....and I have a VW. He even took a little $ off at the end. That's really saying something and I appreciate it. I checked the work and it was done well. I don't feel taken advantage of and I feel like I might be able to rely on them the next time I need repairs. That is an extreme statement for me. Just an honest opinion.

Aug 05, 2024

Service was great and Andrew was a big help

Aug 05, 2024

They did a transmission flush for half the price of other shops in the area. Got the car in and out in the timeframe they quoted.

Jul 05, 2024

Great service . Issue handled immediately. Reasonably priced & trustworthy. Robbie was great . Locally family owned business. No corporate. I'll be using them from now on